DO NOT rent from Laureate property management. I did, and it was a huge mistake that has cost thousands and thousands of dollars, and a TON of time . I moved into an apartment in 11/23 and moved out in 5/24. In this short time: * my apartment flooded with sewage five separate times. Each time, a plumber came and took many hours to clean and fix the weird plumbing system in the apartment (the plumbing system PLUGS IN btw). On top of having to deal with all this, they then charged me thousands of dollars to pay for the plumber. * I received a "violation" while still moving into the apartment for having outdoor items in the yard. This large yard was the main reason I chose this apartment, yet I found out after moving in that I wasn't actually allowed to use the yard. They cited lines in the lease, which did not actually say this. They just pretended it did, knowing that's not what it said. * they threatened to come steal my bikes out of my yard if I did not move them inside. I ended up having to involve the police to prevent them from taking my things. * I had to use spackle to fill the countless holes in the walls, that bugs would crawl out of. I had asked them to fix it but they said it was "part of the style". * After moving out all of my things, I spent two full days cleaning the apartment so that it was in the same condition as when I got there, yet they are refusing to return a cent of my security deposit. They have $1700 of my money that they are refusing to return. * they are trying to charge me rent for the month after I moved out. I was out of the apartment by midnight on 5/31. Asked on the 1st what to do with the keys, and dropped them off on the 2nd. They are now trying to charge me for Julne rent and are claiming that an "employee saw me there in the 3rd". More lies and attempted theft. These people are liars and thieves and this behavior is condoned by the "higher ups". They are running an unethical money-making scheme and have no remorse whatsoever about scamming a single mom out of thousands of dollars I do not have. In summary, DON'T do business with Laureate under any circumstance. They are predators who do not care about what is right or wrong. Their goal is to make as much money as they possibly can, at the expense of people just trying to have a place to live in peace. read more

Super polite staff and willing to work with me as I was trying to move with a hectic personal life at that moment. Both Elicia and Oliver were absolutely amazing, professional, and kind when contacting me and helping me get set up. So far, all is well renting through them. I will follow up in a years time, but I have a feeling it will continue to be a pleasant experience. Rent is....typical (but competitive) for proximity to Denver and Mtns. read more

Extremely unprofessional. I made an offer on a rental property they listed and this company tried to play semantic word games to back into the rental rate they were looking for all while trying to extort an application fee out of me. I wouldn't do business with them at this point even if they gave me everything I asked for. Untrustworthy at best and that is even before signing a binding contract. After signing a lease, I am assuming they would be even more underhanded and nonresponsive. read more

The worst!!! People are pushy, demanding and charge fees that were never agreed to in an oral lease with the owner. Rent check was not received (postal error) on time and they served an eviction notice. Don't vtrust them at all !!! read more

I know it's weird for a tenant to say good things about their property manager. But Matt, Jordan, Oliver, and Ruben at Laureate have been a highly competent team during my time renting through Laureate. When there was a last-minute delay that affected my ability to move in to one of their apartments on my original move-in date, throwing a wrench in weeks' worth of moving plans, Laureate handled the situation with a great deal of professionalism, accommodativeness, and communication. I didn't realize how thoroughly I had been gaslit and harassed by a previous Denver landlord until I rented with the folks at Laureate. read more

I have rented in the Denver area for many years. This company is by far the worst we have ever dealt with. They are extremely difficult to get a hold of and when do you talk to them they blame everything on the owner. When we were moving out they showed the place to probably 50 people over a 3 week period. I am sure they took the $55 application fee from each of them only to find out on the last "open house" they never showed the owner ANY of the previous applications. They were just collecting the money and lying to the possible tenants. If I could put them out of business I would. They are very unprofessional and inconsiderate. I am truly grateful to never have to experience this company in my life again. Please beware of these positive comments, they are most likely paid for by the company to retract the overwhelming evidence of their incompetence. read more

Pretty awful management company and I've rented with my fair share. When showing the place, the agent couldn't show me the laundry room/storage because there was a lockbox on the door and she didn't know the code (turns out the door wasn't even locked and couldn't even BE locked so was entirely open to strangers). Their lease included ridiculous stipulations like 'no burning candles' and 'no humidifiers' - and this is in one of the most arid states in the entire country. There was only one single 3-pronged outlet in the entire place with no converters supplied, no fan in the bathroom, kitchen fan was broken on move-in and never fixed. The list goes on. After I moved out I waited patiently to receive my deposit back. After 60 days (the legal limit in which they can assess it until they have to forfeit it) I still hadn't gotten it so I went to their office and had to demand it. After finally finding it, they assured me it was just 'waiting to be mailed' - except that was a lie because they never even asked what my new mailing address was. There aren't many good property management companies out there, and this certainly isn't one of them. Avoid if at all possible! read more

Our property has had a hole in the roof for almost 10 months now. We have had multiple squirrels crawl through it and then dig a hole in the ceiling. Walking into your home and seeing a squirrel chilling in the hallway is very unsettling, trust me. Every time, Laureate says the tenants are responsible for all pests and repairs. Not sure if the home owner has even been notified that he has a hole in his roof. The people that work here are incredibly rude. They constantly talk about how they have "many other people to worry about" and don't make you feel taken care of at all. They do not tell you ahead of time if a maintenance request will be billed to you or if it will be covered. We received a bill in the mail a month after a plumbing service was performed. We called to talk with someone about it and they were immediately combative, interrupting every other sentence, and extremely defensive. They did not try to be calm or explain things in a professional way. They said again that tenants are responsible for paying for all repairs. Maintenance requests overall are not responded to unless you follow up 3-4 times. No one is available when you call so get ready to leave lots of voicemails and have to chase people down. Would not recommend them to any tenant or owner. read more

I've rented a decent amount in my life and this was by far my worst experience. We rented an older house in Denver, and when issues came up they'd be slow to actually fix the issue (if they fixed it at all). One issue we found upon move-in was a broken back door and we reported it on our initial report. We believed it should've been fixed, but the landlord refused to fix it and the management company just let it be. When we moved out, we spent hours and hours to make sure everything was clean and in better shape than it was when we left. Still they nickel and dimed us on expenses, including cleaning fees even though we had cleaned every part of the house (guess the cleaning company made an easy $200 since they had nothing to do). They also charged us for the broken back door that was broken on our move in, which totaled $400. They would not let us schedule a walk through, even though we requested it multiple times. This was not a fun company to deal with while living there, and know at the end that you will have a good chunk of your security deposit taken out regardless of how well you keep the property clean. Laureate only manages the property owned by a different landlord, but they were our only interface to the landlord. They'd just respond about any complaints as it not being their issue. Since they are our connection to the landlord, you'd think they'd stand up for us and understand when we're being screwed, or give us a direct connection to the landlord. read more

Absolutely HORRIFIC landlord experience. AVOID THIS COMPANY. They will screw you over when you move out by charging your insane (and illegal fees) for wear and tear. (for example, not having yard raked, or claiming fans and doorknobs needed replacement (they were perfectly fine and in the same condition as move in.) This company know they can up charge people and that they won't fight it and take it to small claims court. What they are doing is illegal and has caused our family so much additional stress (in addition to thousands of dollars of bogus charges.) We've contacted a lawyer. It is really upsetting they remain in business in Denver. Shame on them. read more

Unorganized and arranged a lease and promised move in date , asked to email me a lease the backed out because tenants changed their mind. They refunded me $50 of my Ap fee, but rent screening place kept $5..... like seriously? They are the ones who changed their mind. I inquired why , they kept the $5, they responded with service fees- unacceptable to me . They responded that there will be a check in the mail, and I'm still waiting. I can live without $5...... but how they handle their biz.... I cannot. read more

I rented with laureate a few years ago. My apartment flooded three times in one year, they did nothing for me. They didn't take off the tent when my apartment was unlivable, the didn't pay for the industrial fans or heaters that were placed in my apartment for weeks. So we moved. Because they were fixing the problem or trying to work with us at all. Now they have hit us with a summons and a lawsuit. Never rent from these shady ugly people. They will fuck you anytime they can. They don't care about their tenants but more about the owners. Three times in one year I was flooded from above and they want to sue me? I will cross post this. NEVER RENT FROM THIS PLACE. read more

I normally don't like to leave bad reviews, but I feel others need to be aware of what my husband and I experienced while renting with Laureate. We had moved into a condo in 2016, a week past our original move in date because we were told the old tenants left the unit in such poor condition, they had additional work to do. When we finally got the keys, we found the cleaning conditions to be horrendous. There were tears in the carpet and dirt on the floor in the kitchen. I requested to speak with the head of maintenance, but received no call back. After we had moved out in 2019, we only received a portion of our deposit. We were told the landlord took out $600 because of tears in the carpet. I've tried multiple times to explain we had documented this on the move-in damages form, however, it's been almost a year of dealing with this, and there has still been no resolution. We were told they have to contact the owners to discuss. Both my husband and I have emailed/talked to Steve Graf regarding this. Our emails and voicemails go unanswered, despite many attempts. It is beyond frustrating to have been docked $600 for something that was damaged BEFORE we moved in - all of which we documented when we moved in. We even have pictures of the damages. Absolutely terrible experience with this company. $600 we were charged for that wasn't even our fault. Ridiculous. read more

RENTERS BE WARE THIS COMPANY SPECIFICALLY LAUREN COMPLETELY FUCKED OVER US, we are moving from Wisconsin to Colorado and we went to see a cute loft and the next day (actually that night) we emailed Lauren back telling her yes we want the property and told her we have all the money for the fees, rent, etc. We submitted our application and sent proof of income that she requested, all very quick because we are moving for work and we needed everything to run smooth. Well on May 1st this property management company ran a hard credit check on us both (which isn't an issue but it will stay on our report for 2 years I believe) and we were told we were the only ones looking and once we got the report ran that the owner had to approve it and we were set to pay. Now we just heard we no longer have the property and they have it to somebody else (I thought we were the only ones looking? And why would they do this to us KNOWING WE HAVE GREAT CREDIT, RENTAL BACKGROUND, and PROVIDED PROOF OF FINANCIAL) Also I noticed if you do look at the other reviews on BBB and google they are horrible, no wonder you can't leave reviews on Facebook read more

I have been a renter/tenant for over twenty years in five different states, and in all that time I never experienced such a terrible landlord/management company. In 2017 when I toured the apartment before renting it, I noticed that the windows were old, didn't close fully and didn't lock because the windows were so old and warped. I asked the rental agent about it and she said that they had already contracted with a company to replace them and the windows would all be replaced within the next month. That was in 2017; they then ignored me, lied to me, and blew me off for over the next two years. I spent 3 winters in a duplex without access to the thermostat (that was in the apartment upstairs), with windows that would not close or lock. I could lie in bed at night and see my breath because of how cold it was in my room as a result of the windows being constantly cracked open even when they were closed. They didn't replace the windows until late 2020. It took them three years to do something they told me they had planned to do before I even arrived. I lived on the lower floor of a duplex, and there was one furnace for the entire building, not just my apartment. When I sent a maintenance request last year because the furnace hadn't been cleaned or tuned up in the approx 3 winters I had spent there, I was told that because the furnace was in my apartment it was my responsibility to have it cleaned and tuned up, despite the fact that I had no control over the furnace and it wasn't only heating my apartment. In the just about 4 years I spent in the apartment the management came over twice. Once because there was water pouring out of my ceiling, and once under the guise of needing to photograph it after I had provided notice of my intention to vacate. Once I had given notice they harassed and hassled me to hurry up and leave, despite my rent being paid for the entire month. They said they needed to take videos and pictures to rent it again, despite the fact that it was already advertised online and had pictures and videos on the listing. They kept trying to get me to allow random people to tour my apartment, during a worldwide pandemic, and were frustrated with me because I wasn't interested in being around strangers while a deadly virus was killing 600,000 people in our country. On top of all this, when I moved out the gentleman upstairs told me it had been rented to a new tenant and that person had moved in within two weeks of me moving out. At that time I called the management company and requested that they promptly return my deposit, since the apartment had been rented and they no longer needed it, as the new tenant's deposit had replaced mine. I called 7 times over the course of a month, never once got a person on the phone or a return call from my messages left. The 8th time I called I was told my check was in the outgoing mail that day. Two more weeks went by and my check never arrived, and they returned to ignoring my phone calls and refusing to call me back. After 60 days (the law says they have 30 days to return it, unless the lease says otherwise, so of course they added an additional 30 days to the lease language, giving them 60 days to return it) I had to hire a lawyer & send a demand letter through certified mail telling them I would be filing in court and asking the judge rule that they have to pay me 3x's the deposit, as stated in the law. Suddenly they called me! Huh, who knew it would take legal action to get a return phone call?! And they said that the deposit was in the mail today. Weird, since you said that over two weeks ago and it hasn't come. So now I am preparing for a legal action to force them to return my money. It should not be legal to ignore your tenants health and safety concerns, refuse to repair things for years, and then steal their money. BEWARE! DO NOT RENT FROM! read more

My roommate and I have been tenants for almost 3 years in Littleton where our property is managed by this group. Every time we've had a situation or a problem they've taken care of it right away without question. The owner of our building has always excepted responsibility for the condition and the age of the property. We have Had some issues with the gardeners during the summer season, but that truly has nothing to do with the management group, more likely the communication differences between the landscapers and us here at the triplex. If you're looking for a place to rent I believe that you can be fairly treated by these people and I do recommend them as well as my roommate stands by me in that decision. read more

Worst company Ethics ever. Front desk girl has the PR skills of a Rock under the ocean. No respect at all. Lease boy is child like and thinks his shit does not stink. Deposites are help over 60 days, even when where you rented from has already been rented out!!!! Rented for 2 years and they will not give you a lease reference to HOLD you HOStage!!!!! You do a walk thriugh the only thing he wants clean is on the floor so you have to bend over and then he's a pervert by the time you realize what he is doing. Record everything - or you won't get your deposits back at all. Evil Evil company. Nice until you first rent check clears only!!! read more

Shady operation through and through. I've rented many properties in the past and also rented out my own properties as a landlord, and I can say without reservation that Laureate is the most unprofessional organization I've ever dealt with. I couldn't agree more with the other reviews. If you want the assurance of knowing you are living in a place where you will be treated with professionalism, and respect, as well as within Colorado Tenant law - STAY FAR AWAY FROM LAUREATE PROPERTIES. Be warned. read more

Worst customer service EVER! They never answer the phone when you call the office and when they do the people who work there are always extremely rude, even to their exisiting tenants. I will never rent from this place again! read more

Didn't catch her name, but the dark haired girl that answered the door was very unprofessional. I work in customer service all day I don't appreciate being called "man" following a snarky remark. A how may I help you sir for a 21k a year client would have been much preferred. read more

Company took my security deposit because I "did not give 30 days notice". Well, I emailed them prior to the 30 day window to ask about what the price would be if I renewed my lease. I was told in an email, "we will reach out to the owners and see what they want to do". No one responded to my question. Weeks went by. No response. Finally got a call back, and it was about 2 weeks before my lease was planned to end. So, I told them i would not be staying. I explained what had happened with my email, and that I was an ICU nurse and had to leave because my roommate left and no one wanted to live with me because I worked with covid patients. They didn't explain why no one responded to my questions about the price of rent. I just got a letter saying they were keeping my 1600.00 deposit. Should be ashamed of themselves. Rent from them for 4 years. That's how they treated me. They put no effort into helping me out in any way. They didn't get a 30 day notice because the office didn't do their job by simply finding out what the price would be... but some how that is my fault. read more

I am a homeowner and made the mistake of hiring this company to manage my property. I do NOT recommend them. THEY CANT COMMUNICATE WITH MY TENNANTS and it takes three days to get a response. Many times I'm told that the maintenance just calls and shows up with barely any good scheduling. read more

It is no surprise that this 'outfit' has only 1.5 stars. They are terrible! They don't check the property before they rent it and stick anyone under the sun in the property and don't give a damn if the tenants make the entire neighborhood miserable. If you call to discuss something they actually scream at you and hang up...professional?!? NOT?!? Steer clear of this business; 1.5 stars are for a reason!!!!!!!!!!!!!!!!!!!!!! read more

Leased us a house and bailed after we notified our landlords we're moving out and with only 2 weeks to come up with a new lease. What's the point of signing a contract with these people if they're not going to honor it? read more

I've been with Laureate for a total of eight years. I left them because of complaints made by a tenant. I decided to return a year later for various reasons. Since my return they have corrected some things that I was upset about like customer service and responsiveness. In my experience laureate is really concerned about the service they provide and strives to provide better service. As a property owner I feel comfortable with them managing my property. read more

If you run from them be warned they are the worst property management people you will ever deal with in Denver Colorado. they're extremely unprofessional, hard to get a straight answer, and so rude on the phone and through emails. Don't do it. read more

UPDATE - Finally got out of that unsafe slum house, and now they're trying to charge us to upgrade it for the next tenant?? They want us to pay to replace all the old fixtures, replace the old doors, etc. They want us to pay THOUSANDS of dollars for things that we had to deal with that should have been fixed for us when we lived there. They're claiming we didn't take care of the yard, even though we paid over $1000 a year for a company to take care of the yard and they did a fine job. Beware! Do not rent an older property in disrepair from these people. Now I have to get a lawyer. All the stress they put us through living in unsafe conditions - and now this? Unreal. read more

DO NOT RENT FROM! They made me make my own keys for the apartment when i moved in. They also made me buy drip pans for the stove, and the apartment was in need of a good cleaning before moving in. Lots of the last persons stuff outside. When I moved out 2.2 years later, they charged me for things that were documented on the move-in sheet (closet doors, drip pans, etc.). Then, ON TOP OF THAT, they put the charges on my credit report (FOR THE DEPOSIT THEY HAD) after I demanded the rest deposit back. I had to sue them! Steve Graf is a horrible person. You have been warned, THESE ARE NOT THE TYPE OF PEOPLE YOU WANT TO RENT FROM! read more

Very unprofessional, We worked with Oliver first whom was pretty friendly and was sent to Matt Miller whom Was not very Knowledgeable about what was going on with rental property with owner and would not answer my calls or return my calls, My biggest complaint was transparency if owner don't want to rent to me tell me instead of me seeing a whole new family move into the property while I'm still waiting to here back from Matthew Miller on a response from home owners. read more

This company is EVIL. We rented a town home for around 3 years from Laureate. When we moved in there were many issues with the home, and we attempted to have them fixed over the years, but were ignored by Laureate. When we were moving out because we bought a house, we had to vacate one month early. When we called and informed them this, they said it would be no problem at all and that they would be showing the house while we were still living there so that it could be vacated right away. We cleaned the place like crazy before we left and were good tenants, clean people, and never broke anything. Months after we moved out, we got a notice that we were being sued for over $3,000. They wanted us to replace the toilets and sinks (which were very old when we moved in but we did nothing to harm them), back deck light (never worked), blinds (were broken when we moved in and we fixed most of them out of our own pocket) and then they also charged us a $200 advertising fee even though they rented it out before we moved out. They also never responded to our maintenance requests - to fix the back porch light that was broken when we moved in (which they charged us for) and to put covers on the window wells (we had a newborn and 2 year old and the window wells were deep and unsafe). We never complained about the crappy sinks, toilets and blinds, which all were in poor condition when we moved in, and they charged us for all of that. We were never once late with our rent and we were always friendly towards these miserable people. Now we live out of state and had to pay their $3000 of unfair and unjust charges (on top of not getting our deposit back) just because it is too hard to get back to Denver to go to court for this nonsense. NEVER EVER TRUST THESE DEMONS. DO NOT RENT FROM THIS COMPANY. DO NOT LOOK AT THEM IN THE EYE OR UTTER THEIR NAME. THIS COMPANY HAS NO SHAME AND WILL LIE AND STEAL FROM INNOCENT PEOPLE. THIS COMPANY IS EVIL. read more

I love Laureate! - I SUGGEST CHECKING THEIR BBB RATING. I am actually very surprised to see negative reviews about this company. I have rented from Laureate for 10 years and have nothing but positive things to say about all the staff. I can tell you this, they manage properties for homeowners. The homeowners can sometimes be more difficult and Laureate gets suck with the blame when really the homeowner is the culprit. However, the 10 years I have spent with them in 3 different properties has been a very happy and relaxed experience for my son and I. Our maintenance issues are addressed almost immediately - Tahoe Maintenance is who they usually use, they are great. I have been a couple days late on my rent a couple of times and they worked with me. I suggest taking the bad reviews with a grain of salt. I know that the application fee is to pay for them to pull credit and criminal reports - if you have a bunch of evictions or felonies they will see it. (Probably why they didnt bother calling references on a few of the people complaining..?maybe) Another guy said they made him cut his own keys - they have a key cutter onsite in the office - They have cut extra keys for me in the past?! Most likely there is a little bit more to the story than is being let on by most of the people giving 1 star - just sayin. Critical Thinking. Laureate has always been extremely fair with me. I ONLY rent from them. I feel strongly enough about this company to stand up for them. read more

Jordan Straus is one of the best brokers I know. He handles a wide variety of property types, delivering exceptional service and turning property over quickly and efficiently. You can count on Jordan and his team to respond quickly to situations, having solutions ready to offer, and vendors to turn to. I would highly recommend Jordan as a broker and or a property manager. read more

Laureate has been an amazing company to work with! So professional and buttoned up, all the lease details clearly defined and found us a super-safe neighborhood which we really appreciated when looking for a safe property for our daughter to rent. It makes all the difference when dealing with a property manager that really cares. I'd definitely recommend them to anyone! read more

They don't treat their client owners with honesty and try to milk you for all they can get. Stay away from them. My experience has been totally negative and will not do business with them again. read more

Jenn, the agent who showed me the unit, feels I am misrepresenting her so I will just include our latest email convo. I do not disclaim anything I've stated in my initial review--- Welll Shana, I do remember showing you the unit and I am remember being very talkative with you becasue I was able to talk to you about the current sound issues at the place you lived at before you moved in to our unit! I do not remember my clothing being an issue when it came to professionalism.I was was friendly, informational, appoachable! I ran the showing as we do- very similar to an open house style showing. We allow the prosective tenant to freely walk around and check out the space and then when they are all done we ask you about your thoughts on the property and if your are interested in getting a application. When it comes to sound issues, I am very sorry that the other people in the building made for a bad living experience. We unfourtunatley did not manage those units and we did ask you to contact the HOA to make a compliant also if that did not work then to contact the police for noise voilations. I do understand that noise can be very distruptive and is hard to control in a communal living enviroment,. ********************** (Had to abbrev my responses 2 include everything) Hi, Jordan. Thx 4 the feedback; however, if u read closely, a woman showed me the unit initially. U didn't show me the unit. U performed my move-out walk-thru inspection. I don't have a personal issue w/u & always had decent communication with u, when u were available, but I have had enough experience w/privately-owned communities & as a property mgmt professional 2 know how things should be handled n such situations & I do not feel ur company was very accommodating @ all n the matter. Due 2 that, I cannot rent anything else managed by the company (though I believe I am a good tenant & I think, 4 the most part, u r a good communicator & u present urself well) & I cannot refer any1 else based on how my situation was handled. ************************* Hello Shana, I, Jenn actually showed you the unit! I am not sure why you would have a personal issue with me. I only meet you once when I showed you the unit, which at that time I was only doing because we were short handed that day. I actually do all the re-leasing for the office and you NEVER worked with me on any other level. Nor did we ever speak during the time you lived in that unit. I do apologize if I was not dressed to impress. I do beleive that you are miss representing me, I was very knowlegdable and friendly to you and I remember showing you the unit very clearly. I can understand if you do not want to rent from us, and that is your chocie. The real reason you moved is because of noise coming from other tenants/owners of other units that we do not manage. In fact, the reason you moved from the last place was that it was too noisy as well. Our office did everything in our power to help your situation. And I was never someone you worked with besides showing you the property you did ultimatly rent. I just want to make sure the whole story is told to other yelpers. I do appreciate your feed back and I will absolutley use it to my advantage and as a learning experience. Thanks ****************************** My apologies, Jenn. I thought it was Jordan who emailed me since u r under his log in & did not sign off on the initial email. With that said, I don't know y u emailed me back or made any comments about what the staff attempted to do on my behalf during my stay @ Terraces since, in ur own words, u've acknowledged that we have only dealt w/ each other 1 time & that was at the initial showing. U were not involved n any of the dialogue thru out my stay nor were u really a participant n any real dialogue during the viewing. I mentioned the issue w/ the noise levels at my current place & u told me it was really quiet at the Terraces which was untrue. I don't have any personal issues w/any1 n the company. This is about professional representation & business etiquette and, being new to Colorado & working n the property mgmt industry for 7 years, at that point, the experience was unsatisfactory. If u offer an open house style viewing experience then that should b relayed either on ur website or n ur introduction when u meet w/a client instead of assuming ur clients r familiar w/that concept. I've never been 2 an open house. However, don't fret bcuz u're making urself a much bigger part of this then what u r. Ur role was minimal but it was part of the experience, hence the reason, our meeting was mentioned at all. Thx 4 expressing ur opinion n the matter & attempting 2 end it on a 'learning experience' note but I did not post 2 debate the issue. I have all of my letters & paperwork 2 reference the history of my dealings w/Laureate so, if u can do nothing 2 solve the problem, do not email me again. Otherwise Ill have 2 post an update 2 the existing post 2 detail this convo. read more

This place is very shady.I applied for a property and paid the fee for processing,it took from monday until friday to hear anything..and i called them twice..if they turn you down for a house they have to let u have a copy of the reports they pulled ,the credit and background, fineally got a hold of them and asked if the owner had made a decision yet he said yes but not to me..they never pulled my credit report or background check. They called my last landlord for rental history.thats it, why did they charge me for the app fee if nothing but rental history was checked? That is ,55 dollars i should have got back. It was very shady and unfair. read more

After the sale of my house I decided to rent for a few years before purchasing again. I was very worried about going from owner to renter. There were so many horror stories out there. I was so wrong! Laureate was such a perfect fit. They were always available for any issues or questions I had and addressed them promptly. Steve has always been there and has gone out of his way to be there for me. Thank you for your kindness and professionalism! read more

Laureate has it's strengths and weaknesses. They have managed our property for 3 years. On the positive side, their marketing and vetting of prospective tenants is great, as is their automated monthly statement process. On the down side, it's hard to get a live person when you have a problem or to get a call back from anyone. I always start with the person I need to talk to and end up a couple days later having to reach out to the top dog. Once I call him, things are handled. I don't like having to do that every time. So basically, as long as you don't have any problems, they are outstanding. However, if you need something, they leave quite a bit to be desired. read more

For several years, Laureate has been our property manager for a condo that we own and rent out. They have always treated me with great respect and I assume they do the same with our tenants. Whenever any type of issue arises that needs attention, they deal with it promptly and get it resolved to everyone's satisfaction. They even helped provide a crew to do some improvements to the property in between tenants. We feel very fortunate to have found them because we leave everything in their hands and know that it will be handled quickly and efficiently. I highly recommend them. read more

I have been with Laureate over three years now. I have always had easy communication and consistent service. At one stage when I was considering changing properties to another managed by Laureate the process was explained thoroughly and efficiently. I have never had any negative experiences and am completely happy with the service I have received. read more