THE WORST! A SCAM! They took a 55.00 application fee, never checked references! Never even bothered to return a phone call! We drove 2 hours one way to look at an apartment, waited to hear back, nothing! They stole 55.00 application fee ( who knows how many other people they took money from on the same apartment!). I called Denver Metro housing authority and reported Laureate company for fraud! Do not waste your time! We found a nicer apartment for our daughter, and less headache! Laureate Property is the WORST! read more

We have had nothing but positive experience with Laureate Ltd. from a property owner's viewpoint. Very professional. Would definitely recommend them! read more

I rented from Laureate for eighteen months. It was the best experience I've had from anyone I've rented from. Anytime I had a problem, I contacted them and they responded immediately. If you are looking for a good, reputable property management company, contact Laureate Ltd. Thanks Laureate Michelle read more

On Apr 22, 2016 you gave us this review: 4.0 /5 I have been very pleased with the services provided by Laureate LTD over the past 15 months. They fulfilled their promise of finding us a reliable renter, have maintained monthly contact with us, and have been easy to work with. This has been a successful venture for us, and we are happy that we chose Laureate LTD to manage our rental condo. read more

The third time was definitely a charm. I had been through two horrible property managers before finding Laureate. One of their tenants actually recommended them...that has to mean something! They keep me informed on everything and I trust them completely to give both me and my tenants their very best. They rate a 5 star rating definitely. read more

We rented a home through Laureatte LTD. Paid rent for two years no problem. We had problem with the heat in the home for three weeks in Winter 2014. The house was older but we maintained it and kept the yard cleaned. We had a cleaning crew clean the house when we moved out and even paid to have carpet cleaned. We had a walk thru and Steve from Laureatte said the house was fine and there should be no issues. The lady actually who came back to show the house stated it was the cleaneast house she has ever seen as people are moving out. No one at Laureatte EVER answers the phone and they never call people back... The receptionist doesn't even answer the phone! We even took pictures of the property both inside and out so we could ensure we get our 1995 dollar security deposit back. Today. 9/14/2015 6 days before we were to have our secuirty deposit back, we get a letter stating we owed them another $260.36 dollars. The bill they gave us said we had outstanding utility bills in the amount of almost 100. Interesting we have the final bill and have proof of payment from that address for the utilities. The bill said 200 for damage to carpet from pets. That is interesting because animals never urinated or pooped in house and we paid $500 to have carpets cleaned after we moved out and even presented the receipt to the company. The house was in perfect condition when we turned it over to them with NO damage to any carpet.. Also they said $125 for yard cleanup. Interesting because the grass was cut and weedeated by us the day before we gave the keys back to them on the 21st of July. They also gave us 300 in late fees for rent even though we turned the house back over to them on July 21st, 2015. Our rent was paid through 7/21/2015 but the invoice they gave us showing outstanding items was rent on 7/15 and 815/ even though their own letter states they re-rented the house on 8/7/2015. i would avoid this COMPANY. THEY ARE unethical, immoral and very very UNRESPONSIVE to their tenants when a problem arises. read more

I've been renting a 1-bd/1-ba in West Wash Park from Laureate for about 7 years. I've only rented from two other places, personally. I can say they're average. The professionalism leaves a lot to be desired. I recall the guy who showed me the apt. originally couldn't answer anything about it. He didn't even know if there was parking or where the laundry room was. I see from other reviews that times haven't changed. And don't throw away the For Rent sign for crying out loud! They never came and got it months into my lease, so I threw it out. Apparently it cost $15 and they still want their money back. And if you're late on your rent, i.e. 7th day, expect to receive an eviction notice taped to your front door. Or even worse, if they can't get access to your apt., taped to the front door of the lobby entrance for everyone to see. It's never in an envelope. It's the full invoice letter, face-up, highlighted brightly in yellow highlighter what you owe, who you are and where you live. That's just unnecessary. Don't get me started on their maintenance, or lack thereof. There's no annual/ bi-annual cleaning/upgrades like in most communities. It's got to be broke or burned to be fixed or replaced. I had to have my kitchen floor redone and they offered to replace the 30+ yr-old appliances. That process took two weeks due to bad scheduling and slow work. And the work is always shotty. They laid down an $8.00 roll of vinyl flooring (I know because I saw it at Home Depot), which ripped and tore when they moved in the appliances. There's a big hole in front of the oven and the fridge. It's a white floor showing ugly brown vinyl beneath it. I complained, sent them photos. They said they would send someone out to fix it, and never did. They're good for not following up on the maintenance mistakes they make. And be prepared to follow up with them over and over to set up a maintenance call. I guess they're busy, but I've had plenty of times where I've taken off work to be home for them and they don't show up. So get ready to just fix it yourself or call in a professional. They welcome that... go figure. I do appreciate that they are willing to work with you if you find yourself unable to pay rent on time. I've been laid off from work a couple of times during my stay and had to go on unemployment. They urged me to let them know if/when I would be late so they could make arrangements with the owner. So in some months, I was allowed to pay late without penalties. And they respect your privacy, i.e. no pop-up visits to check on the property. And you may have to remind them that your lease is up. They're pretty laid back about renewals as long as your rent keeps coming in. And now you can pay your rent online, which is a HUGE help because who mails anything these days? Especially rent checks. The cool thing is you have until midnight on the 5th day to pay without a late fee. All-in-all, they're laid back in their approach with renters...unless you're late on your rent. They could improve on some fronts, but overall, they're alright in my book. read more

I rented from Laureate for 2 years and although I really loved the house I found the staff at Laureate to be unfriendly, unhelpful, and overall just unpleasant to deal with. We submitted multiple tickets to have things fixed around the house and the only time they came out to fix anything was when the furnace went out and the faucet was leaking, the other non-urgent requests were never fixed despite submitting multiple tickets. We had one of our roommates move out and had them removed from the lease but they continued to contact them despite the fact that they did not live there and we had paid out their part of the deposit. Anything that went wrong they tried to make our fault despite the fact that we put a lot of time and money into fixing the yard and changing out all the lights to energy efficient ones. The best part is that when it came time to move out I sent very specific instructions that we needed our deposit returned with either myself or my roommate who was still living there listed first on the envelope, to no ones surprise they put the one person who's name I asked them not to list first, first so now I have to wait longer to get our refund because I have to wait for our roommate who moved out of state to mail it to me. To summarize if you ever need anything from the rental agency don't expect to get it also expect to be screwed over on the final deposit return for bogus charges. My suggestion to the property owners is to find a new agency because Laureate is horrible to your tenants. read more

I've had issues with the staff here since day one. They are incompetent and unethical. I have called them with concerns and they tell me they'll get back to me and instead I had to call them back several times. That's when I was living at a rental managed by them. My wife and I called twice after we moved out of the property to update the address where they could send the deposit. They sent the mail instead to the old address where they knew we weren't living at anymore. Yes they are so incompetent they don't even have common sense and they are also indifferent and rude. We lost all our deposit for a rental that had normal wear and tear. We have never lost so much money to an unethical company before. read more

DO NOT rent property from Laureate unless you want to deal with THIEVES. My fiancé and I were excellent tenants for two lease terms. Upon moving out, we thoroughly cleaned and left our house in much better condition than we initially received it. It took Laureate a month and a half to get our deposit check back to us, which was still within their 60 day window. However, upon receiving our check we realized they had deducted hundreds of dollars in repair costs for issues with our place that had been in existence before we even moved in, in addition to charging us $200 for a maid service with no discussion of this beforehand. These issues were discussed with the Laureate representative who initially showed us the house and were never repaired. Since Laureate's staff turns over so quickly (they can't seem to keep people around very long, I wonder why) there was no one to verify any of these conversations. We even submitted a screenshot from Zillow that proved one of the major issues existed prior to our move in. We had been nothing but honest and straightforward with Laureate throughout our lease, but instead of working with us on this they instead gave us the runaround for weeks. They (namely Steve Graf and the front desk staff) ignored a multitude of emails and phone calls, so after almost a month of this we finally gave up and cashed the small check they had sent us, losing out on hundreds of dollars of our deposit money for damage we were not responsible for. Thanks Laureate for stealing from a young working class couple. DO NOT TRUST THEM WITH YOUR MONEY. read more

I rent 1/2 a duplex from Laureate and used to deal with Jordan Strauss. He doesn't answer my emails anymore. I have several issues with Laureate that remain unresolved: 1. An exorbitant $40 a month charge for water. Having paid less than that quarterly for over 50 years in a home with 5X more lawn,..that's abuse. 2. Exterior painting was promised over two years ago when we moved in and isn't done yet. The last promise was last spring and it would be painted "in the summer". It's November 2012 now and no sign of any activity yet. 3. Repairs are done by the cheapest contractor possible., however unskilled, unlicensed and probably without regard to whether they are here legally or not. 4. Total disregard for the external appearance of the property. ( the front yard consists of carefree but super-ugly river rock. 5.His disregard for good tenants like us is summed up well in his company motto.. "We always get (sic) our rents! (sic) read more

Laureate has been my property management company for several years and they run a professional operation. They represent the owner's interests while being fair to the tenants. The owner is well informed and savvy about investment properties and the real estate market in general. Check them out and strongly consider them if you want the peace of mind that comes with partnering with a competent organization. read more

I have been a customer of Laureate for over 15 years as a property owner. They have been very fair with me and definitely stay on top of things when there is a maintenance issue with the unit. Their fees are fair, and they do represent me quite well when there are tenant issues. read more

I had the best experience with Laureate in regards to renting a place. Everyone in the office was responsive, helpful and could not have been better customer experience in getting the location that I wanted. Thank you to everyone in the office for taking such great care of us! read more

I have read all comments and realize as a tenant or as a landlord, some people will be pleased and some people will not. I've been with Laureate for years now -- I think 13 years -- and I'm still glad to have them as a property management company. I think the percentage they take is very fair to manage the property. They do credit checks and background checks which is something that I like. They give me good customer service. If there is an issue at the property, they let me know quickly, and the issue gets resolved fairly quickly, too. There was a time or two when I thought that the fee to fix something was way too high, but lately, the fees seem reasonable, and the maintenance company gets out there and gets it done. read more

The Laureate team is awesome! They make everything very easy and are a great group of folks to work with! They are professional and responsive and accommodating and pleasant! I have been with them for over five years and highly recommend them as a property management company! read more

Laureate has managed my rental property for over 3 years and 2 tenant changes. As a property owner I've only had good experiences with Laureate. They handle the showings, background checks and day to day management for me. As a property owner, I have only positive things to say about Laureate. I have found that they enforce the leases fairly and respond to my tenants' questions in a timely manner. Laureate provided guidance to me as a new property owner and allowed me to make the decisions. I found their guidance to be sound and fair and based on years of experience. I remember dealing with management companies during my many years as a renter. I have found Laureate to be strict but fair in comparison to many of the management companies I dealt with as a renter. read more

Laureate has managed a property of mine in Denver for over four years now. They have done a great job. This property is a duplex, and after an initial two week period to get both units rented out there have been almost zero vacancy days since then. They are very knowledgeable about market rent amounts in different neighborhoods and have been great at getting maximum rent amounts for the units. They have also done a great job at maintenance whenever any was needed. read more

I've been with Laureate for over 5 years now. They have always treated me with respect and worked with my tenants to make everyone happy. They have always taken care of issues promptly to everyone's satisfaction. read more

Starting the 4th year with Laureate as a renter - love them! Always respond quickly to concerns I might have.

Wish I didn't have to give a star. Zero professionalism. I have more horror stories from 10 months of renting here than all 7 years of other rentals combined. If you don't have to ask any questions or have maintenance out you'll be fine. Although I did have to ask to extend my lease for a time (having a baby and buying a house I'm already stressed) and they were Ooo so helpful and generous on the phone. Haha. I guess I should have seen it coming.. when the first time I went into the office I had to wait 5 minutes, for Alicia to finish up on a personal cell phone call. I have rented from various places for 7 years and this one by far takes the cake on no professionalism, wishing washy, no cleanliness, terrible maintenance, and straight up lies. I have never been so degraded over a simple question on the telephone. As well as never have maintenance come out, it's 100$ just to have them come look at the problem. Also they smell and look as tho they just crawled from a dumpster. read more

Terrible experience as a tenant! Work orders - either super delayed response or unacceptable work done. No one is returning calls including president and vice-president of the company. Avoid at all cost!!!!! read more

MIn over 7 years I have trusted Laureate with managing my property. I have not been disappointed. I live overseas, and they have always been willing to work with time differences and emails as a way to stay in touch. I've really appreciated that. They are quick to find resolutions and get new tenants in when necessary. I highly recommend them for wonderful peace of mind. read more

I had called maintenance in regards to a leaky facuet in my bathroom. Received a call back from them stating they had to get it approved by the owner before they could fix it. They never called me back, but I guess someone came in when I was not home to fix it. I'm glad they fixed it, however, I did not appreciate the fact that they did not call me to schedule a appointment and that they came in without my knowledge. This is my home!!!! They have been told that anytime maintenance needs to be done they need to call me and schedule. No one should ever enter my home without my knowlege. That to me is very disrespectful. Laurette in the future please do not enter my home without my knowledge!!!!!! read more

poor management and tenant services! poor communication. slow respone to any request email or over the phone. once they finally do return your call employees are rude and condescending. property owners please do not use this company. read more

Is there an option for 0 stars? It won't let me do ZERO. these people are complete crooks. The least of my worries was that they were rude and unhelpful. Do not rent from this company. Deceitful, Liars, and cheats. The only people that are benefiting from using this company are themselves for stealing your money on bogus charges and owners of properties so unsafe the homes should be condemned and torn down but they would rather just try to make money off poor souls like me and potentially you if you're actually reading this. If you care about your life, hard earned money and have morals and ethics STAY FAR AWAY from this company. The WORST rental experience of my life. I can't believe this is an actual operating business. Make sure you read the part of the lease where they "send the security deposit check out to the address you won't be living at anymore"(Aka the property you would rent from laureate-if you were naive-like me) and also don't forget to read the "lost in the mail" portion which they use as a way out when they don't get what little remains of your security deposit from fraudulent or extremely inflated charges...which they only communicate any security deposits only AFTER you inquire almost 2 weeks past the 60 day allotted time frame by the lease AND the state of Colorado tenant law! Read up on that and protect yourself. read more