I was in town and decided to stay here as Margaritaville have always been one of the nicest chain…read moreof hotel resorts. I decided to stay here because it was right across the street from the Ripley's Aquarium. It was about a 5 min walk to it. Another reason what I love staying here is the beautiful downstairs lobby area which included 2 huge live parrots . There was 2 nice dining areas of restaurants. The rear pool area was huge and definitely a great place to enjoy. Parking can be alittle congested and hard to find at peak hours. Walking distance to the strip and several restaurants were super convenient. The rooms are amazing. We got the Junior suite room with 1 king bed. From the fireplace and big screen tv built into the wall to the beautiful view from the balcony. The sink and microwave/refrigerator area was huge. The bathroom was huge and shower was probably the nicest and highest I have ever seen in my life. You can fit 5 people in the shower together. Not sure why you would. There were 3 different shower heads coming out. The room was super clean and modern. I was here on non peak times where the nightly price is still reasonable. But during peak seasons, the prices are super expensive. The expensive prices will keep the shady crowd away and family friendly. One thing I will say is the wind tunnel noise inside the room in the 3rd floor was amazing loud. I had no idea what it was at first as it sounded like it was haunted. Unsure if you can hear it in other floors. I will say this hotel is worth every dollar. I highly recommend it if your in the Gatlinburg area.

I was very disappointed with my stay at Margaritaville Resort Gatlinburg. Based on the hotel's…read morereputation and pricing, I expected a much higher standard of cleanliness and upkeep. Upon arrival, the room was noticeably dirty. I found hair in multiple areas of the room and bathroom, and there were stains on the furniture, carpet, and other surfaces. The overall condition of the room felt worn, outdated, and not well maintained. I brought these concerns to the staff and requested a room change. While they did accommodate the request, the replacement room had many of the same issues. Unfortunately, it did not appear that the concerns were taken very seriously, and the second room was still far below the level of cleanliness I expected from a resort that is often advertised as one of the best hotels in Gatlinburg. I do want to recognize the positives: the front desk staff at check-in were kind, and the valet team was excellent throughout our stay. However, no amount of friendly service can make up for a room that feels dirty and poorly maintained. When paying premium rates, guests should not have to overlook hair, stains, worn furnishings, and cleanliness issues. Overall, this stay did not meet my expectations, and I would not choose this hotel again based on my experience or recommend it to no one staying in gatlinburg.

I took my mom here for her 75th birthday in May of 2018 and had a delightful time. The location,…read morelooking south towards the Great Smoky Mountains National Park was peaceful, and even though it was a short downhill drive to Gatlinburg, it felt like it was miles away. We were greeted by one of the managers when we arrived who made us feel welcome. While there is not daily housekeeping, we had more than enough towels (and coffee pods!) for our three night stay. There was a fire through this area back in 2016. There is no sign of the fire in the remaining lodge building. Off to the side, up a hill, are the foundations of former their lodge buildings and restaurant. The view to the south includes some burned trees in the distance, but I found that it didn't take away from the ambiance. Due to the fire, the does lodge have a more remote feeling due to the lack of telephone, cable, or internet. We didn't miss any of these, and we had reasonable cell phone reception. I look forward to seeing the lodge thrive again and wish the owners the best in their continued renewal.

Me and my boyfriend stayed here for four days during the week after Christmas. Found this place…read morebecause I wanted a bed n breakfast & this was the closest I found. It's unfortunate what happened with the fires back in 2016 but the business keeps on pushing through. They still have a decent amount of amenities even without the other spaces they had offered before the fires. The rooms are a decent size, especially for two people. They offer a full sized kitchen which was nice so we didn't have to eat out every night. The balcony is cute & have great views of mt leconte. The bed was comfy & everything was clean. They had plush robes in the closet which were super comfy & great to put on after a hot bath in the spa tub in the bathroom. They also maintain hiking trails right by the lodge & they had a nice set up by the creek, there was a bathroom down there & a fire pit and lots of chairs set up. The lodge is only a mile up the road from downtown & the national park entrance so it's in close proximity to alot of great things. The only issue we ran into was not enough parking but we made it work. Overall had a great experience here & would definitely stay here again.

Wonderful upscale resort nestled in the Great Smokey Mountains. The amenities are superb and the…read morefood at their restaurant is delicious! The hotel is GORGEOUS and styled so well. Upon our arrival we were greeted by friendly staff that helped us check in and arranged to have our baggage taken up to our room. They do offer valet parking and complementary self parking. They have an indoor pool, outdoor pool, fire pits, arcade, gym, spa, and even complementary s'mores in the evening. The service and staff were all wonderful! You get free preferred parking at Dollywood and timesavers for everyone in your party. 5/5 Star experience - we will 100% stay here next time we are in the area.

This review is all about the SPA!!!…read more Can a husky, bald, 56 y/o man get a massage?? HELL YEAH!!! Wife and I did a couples massage (a first) since we were looking for couples opportunities. And this didn't disappoint. It was very relaxing and both wife and I felt very comfortable. I did apologize for my feet (I have gravel grippers) but they trooped on. The therapists were engaging as to what we'd like (I asked to kneaded like a bad pillow, and wife was less needy). But they adjusted accordingly and we were very appreciative It can be pricey (we had a resort discount though), but this is well worth the cost. It's okay to be a dude and get massaged with eucalyptus-coconut oils. I will not judge you.

Great service and misleading sales presentation…read more The resort and resort staff were excellent. During our last day there we had a sales lady come to our room and tried to arrange a sales meeting to get our of our Bluegreen contract. She said that getting out of that contract would be no problem. We bought based on this promise and still trying to get out of our Bluegreen contract. Be very leery of buying from this firm.

Tree Tops Time…read moreShares remain controversial; we own six annual weeks, and have the tools to dispose of ownership, and this is an advantage. Caveat - always purchase on the Secondary Market; presentations are ok to achieve lay of the land, but Never purchase from a developer. We wisely purchased our first vacation club in 1972, and have enjoyed the annual luxury travel every years since. Sales people will argue the benefit of timeshare exchanges - Interval International is superior to RCI; however, these exchange clubs always involve extra fees. Interval International has taken us to nearly all Marriott Vacation Club properties in the US, and we have exchanged abroad. Marriott Bonvoy is excellent for overseas hotel stays. Caveat: Always purchase in desirable locations that one will visit annually. We currently own four Atlantic Ocean Front Marriott Vacation Club properties and two Mountain properties. And this ownership leaves plenty of spring and fall time for 3-4 weeks of international travel. We always visit Smokies in spring; fall is delightful, but way too many leaf peepers. In 2025, Tree Tops improvements include new carpet and furniture, all important WIFI is now up-to-date, and TV service - Spectrum is great improved. Our Saturday check-in follows in-town dining and includes a pool and hot tub visit. Mountains or beach? Not applicable for us, we do both....

This was the perfect spot for a weekend getaway for our young kids…read more The first day was super packed, so I'm going to guess this place does get pretty busy, but most of the time it was pretty dead. Note there are no in room coffee makers or microwaves. We brought our own coffee maker, but the microwave was all the way down the hallway which was inconvenient. Overall, you get what you pay for, and this place is definitely worth the money!

Perfect place to stay with children. They have activities all day for them as well as…read moreindoor/outdoor water slides and pools.

Absolutely loved our 12 day stay in Creekside B cabin. Close to strip, and everything you could…read moreever need away from home. Nice cabin, hot tub, jacuzzi, bed, deck with rockers, hot tub and cute front porch with chairs! Fully furnished kitchen. We saw several bears, a woodchuck, a wild turkey and a woodpecker. Gorgeous creek out back you can hear from the deck. So peaceful. Office was very responsive to our needs. Would recommend and definitely stay here again!

Great rental rates for fully furnished Chalets. Friendly staff and great locations close to ski…read morearea or downtown. Access to three outdoor pools or indoor pool and game rooms. One to three bedroom units. Most have nice decks and some with hot tubs. Cable TV, kitchens, grills. Secure, late check in with prior booking. Stay in a spacious cabin for the price of a hotel. Resort is a time share, but absolutely no pressure to buy. Rent by the night, week or month if you want. Multiple units available next to each other if you need more than one for a group. Wedding or honeymoon packages custom tailored for you, just ask the staff. Hidden gem that few know about due to no advertising. No commitment trial ownership with additional perks if you enjoy coming to the area. Our family has been staying here for 15 years.

Very spacious house to rent. The kitchen was amazing lots of dining room area for the entire…read morefamily. Lots of amazing balcony to see all of the valley. Lots of parking. The only downfall is they should invest in mattress covers on the mattresses. Cause when we get ready to leave the mattresses are full of undesirable spots..

We've been staying with Outrageous Cabind for over 20 years (before it was Outrageous.) This was…read morewhere we spent our honeymoon (well Gburg actually - in an old run down cabin that wasn't theirs). I don't even know if this place was around then. That was 41 years ago but we spent time up here for our 40th anniversary this year - using them exclusively since we found them about 20 years ago. I think the ownership went thru change since we've been coming here but we exclusively and use them at least 3-4 times a year. Their special for last minute trips is incredible. After 20 years, 3-4 times a year (so we've stayed in most of them), each one has always been clean as a whistle. We have figured that we have stayed with them over 60 trips. At least. We've never stayed with anyone else the past 20 years! Our favorite place is at the top of the mountain at the water tower. However three of the four we always stayed at and liked the best, all but one was burned down in the Gatlinburg Fire of 2016. It burned down to their concrete footprint. They finally got one of them rebuilt and just opened back up so we are leaving Friday to go there. It's at the very top of the mountain and you can see for miles and miles. Yet it is only 5 min from the Parkway, behind Dollywood. You would think a cabin on the to of the mountain with its incredible view would be miles from the Parkway but it's only a short 5-8 minutes. I can never praise their staff enough. They are awesome people to work with. Some of our favorite restaurants we never miss are the Applewood for bfast, Guy Fieri's restaurant and arcade ( this is awesome and relatively new and great to go because there is a Crumbl and Ice Cream shop next door that are for that sweet tooth we always seem to get worse up there), Chop House, Cherokee Grill (Gburg), Ogles Farmers Kitchen ( I think this is the name. It right close to going in for Applewood. We've just recently found this and have been multiple times), The Pottery Barn Cafe is usually our first place we hit coming into town. There is also Paula Deens, Chop House, and Johnny Carino's. This is just for starters. Stay here and you won't regret it!!!

We recently stayed at this resort after booking through Expedia as part of a bundle with our car…read morerental, which was a great way to save money. Check-in was smooth and easy, and since we've stayed here before, we were able to politely decline the timeshare presentation without any issues. We reserved a two-bedroom villa, but upon arrival, we were given two connecting villas instead. While this wasn't necessarily a problem, it was a bit unexpected compared to what we originally booked. Unfortunately, the cleanliness of the rooms left something to be desired. As our kids were playing, we noticed cereal on the floors and under the living room tables, which made us question how thoroughly the space had been cleaned. The bathrooms also could have been cleaner, but we made it work for our stay. We did experience an issue with one of the units having a faulty AC, but after reaching out, an engineer was sent up promptly and had it fixed within the hour, which we really appreciated. One standout positive was the communication with the front desk. It was excellent. Anytime we had a question or needed something, we could simply send a quick text and received prompt responses or service, which made a big difference. We also really enjoyed the resort amenities. The playground, mini golf, and arcade were all hits with our kids and added a lot of fun to our trip. Overall, despite the cleanliness issues, we had a good time and appreciated the convenience, amenities, and responsive staff. With a bit more attention to housekeeping, this could easily be a much stronger experience.

**Strongly reconsider before buying at Westgate Smoky Mountain Resort & Spa**…read more We understood going into this that purchasing a timeshare comes with risks. At the time of purchase, however, the benefits and promises presented made those risks feel reasonable. Unfortunately, our recent experiences have made it clear that those expectations are not being met. The condition of our room was unacceptable. We encountered dead bugs, hair in the sink, fingerprints covering the mirror, a broken fan, a broken closet door and overall filth . Even more concerning was the overwhelming smell of marijuana and cigarettes in what is advertised as a non-smoking facility. When we brought these issues forward, the response we received was not only unhelpful, but unprofessional. An employee named Brad Reed was dismissive, condescending, and openly sarcastic, at one point stating, "Well apparently we won't ever see you again." Rather than addressing the situation, we were told the resort was completely full and that the only option was to send housekeeping. In the same conversation, we were also told that purchasing an upgraded room would "ensure we wouldn't have any more problems." The implication was difficult to ignore. After declining to spend additional money, our concerns were effectively dismissed. However, when we escalated the situation to a front desk manager, we were immediately moved to another room without issue, directly contradicting what we were told about availability. This raises serious concerns about how guest issues are handled. It appears that responsiveness may depend less on the validity of the concern and more on a willingness to spend more money. This experience reflects poorly not only on the condition of the property, but on the integrity of the service model. Cleanliness, honesty, and basic professionalism should not be conditional. Based on this experience, I cannot recommend this resort. Travelers should carefully consider other options in the area that prioritize transparency, accountability, and guest care.

Amazing place!! Would definitely recommend. Great views and loved the pool and fitness center…read more Close to everything and great price for what you get.

STUNNING VIEWS of the Smokies in the daytime and downtown Gatlinburg lights at night. Floor to…read moreceiling windows as well as glass balcony railing so you can soak it all in. The entire facility is modern and impeccably decorated, yet stays true to the Smoky Mountains vibe. The full size, very well-appointed kitchen includes complete sets of cooking/baking pots and pans, toaster, mixer, coffee pot, and Keurig as well as full size appliances. There is plenty of space for everyone. Convenient parking and easy access to the condos. Very friendly and accommodating staff. It is just off the bypass so there are no scary roads to travel. WORTH EVERY PENNY. We have already booked two more stays for this year.

We had the most amazing stay this week. Check-in was amazing. The resort was clean, parking was…read moreeasy. We had everything we needed in our home away from home. Comfortable bed, full kitchen, walking shower with dual shower-heads, fireplace, balcony... spoiled! I spend time at the lazy river each day. If you're looking for a chill resort, with scenic river views, this is your place.

I decided to take a solo trip to the Smoky Mountains for a relaxing weekend. First time in the…read morePigeon Forge area and was completely over stimulated with all of the attractions and options for adventures! My oh my! Driving onto the property of the resort immediately put me at ease. The resort is located in a central area to all the activities, while being tucked in between a river and a golf course. The check-in was simple and pleasant with warm cookies and coffee waiting on your arrival. This is an ideal resort for solo, couples and/or a family. The options of having access to a lazy river on the grounds along with an indoor pool is great! The condo was wonderful, with the softest linen and a nice spacious bedroom. There is a full kitchen with full size stainless steel appliances. The full living room leads out to a nice cozy patio overlooking the bubbling river and beautiful ducks. This by far is one of the nicest resorts with a complete spa providing all self care services. I would definitely stay here again.