I usually rely on a combination of a ride to Elburn and public transportation to get to Midway when…read moreI'm out in DeKalb. But realizing that I might miss my flight if any public transportation issues were to arise brought to mind an ad for Electric Limo that I had recently seen in the DeKalb New Values magazine (I ask my boyfriend to never throw those out - they're a great resource for keeping abreast of new businesses!). A flat rate to the airport in an all-electric vehicle may cost more than using public transportation, but finding a Yelp Deal inspired me go ahead and give the new company a shot. I called to reserve a taxi around 10pm on a Monday. But calling a small company at such a time probably wasn't a good idea: I didn't get an answer, and I was reluctant to leave a message because I wanted the piece of mind of a confirmed taxi pick-up in the morning before going to bed. I therefore gave Electric Limo's website a try, where I reserved a ride and received an email confirmation about 20 minutes later. Yay! A driver named Ryan picked me up the next morning in a timely and professional fashion in an awesome Tesla sedan. Electric Limo may not have the scale of a taxi fleet in a larger city - I'm used to calling cab companies at any time to arrange a reservation and paying at the end of the ride. But small interpersonal considerations underline how Electric Limo is a technologically forward-looking business with small town charm. Ron, the owner, contacted me to ask for my credit card number again because the one I provided online was incorrect. I feel a larger business would have cancelled my reservation right there. Ryan, my driver, also contacted me well before my scheduled pick-up time to notify me that flights might be delayed because of fog in the area. Overall, I had a great experience, and I definitely see myself using Electric Limo for taxi services in the future when I don't feel like lugging a suitcase through Metra and CTA trains en route to the airport.

These guys are responsive and offer a fun ride to the airports. You will even learn a little about…read moreTesla's and electric cars along the way!

This review pertains to Maui experience with R & L :…read more Exceptional service by phone when calling to inquire and confirm R & L serves the areas I needed transport (we live way far upcountry). In the follow up call (closer to date of ride), the woman who called was an *angel* when I was having a difficult day- so much aloha, so pleasant. It was too noisy where I was when the phone rang & it made it hard to recall her name. I'd love to honor her by name. I was immensely glad that I requested a change in service from the transportation company my insurance originally assigned, and am so relieved that R & L pretty much said, "sure, happy to help". (I didn't need the early morning ride to OGG, only the ride home. But they were glad to pick me up at 5 a.m. if I needed them.) And no excessive messaging! Love that! One text when I was boarded on return flight, but long before take off. Perfect, with specific info where to find car at airport. Very easy to find car upon pick up in the very late afternoon/early evening. Vehicle was ideal for taxi & tours, pristine in every way, very spacious and so clean. No odors of any type. Charles is a safe and responsible driver. Normally I'd have loved to be left alone to rest in quiet (yet he was the one to first bring up the option, and encouraged me to do so if I wished, and it was *enormously* appreciated). But once I was in the vehicle a few minutes, I felt better than I had, and then congenial conversation was shared. I'm not a chat person. Conversation with Charles was easier than it is with a lot of people, for me. Not forced, didn't feel phony or performative- just relaxed and friendly, appropriate. It was the best part of a long day for me (except for the time with my family member who helped with my drop off early morning and for the short visit I was lucky to have with a sibling later that morning in Honolulu). After the very lengthy medical visit (almost 6 hours) on Oahu, I can't imagine a better way to be delivered home. Charles is a great pro and rep for Hawaii nei and for R & L. Recommend highly.

I am writing this review to warn other consumers about the billing practices I experienced with R…read moreand L.While stranded at Black Sand Beach, my concierge attempted to book a ride through this company. Within a very short window, I secured assistance from local law enforcement and immediately reached out to cancel the requested transit. My concierge initially informed me there would only be a small cancellation fee, which I accepted. However, moments later, I was told R and L intended to charge my card the full amount of over $700.I immediately called R and L directly to explicitly state that they did not have my authorization to charge the full amount. It was only during this call that I was informed of a 24-hour cancellation policy--a policy that was never disclosed to me prior to or during the booking process.Despite my clear, immediate verbal refusal of authorization, R and L went ahead and processed a charge of $760 to my credit card five days later. While I successfully disputed the charge with my bank and recovered the funds, the company's decision to charge my card without prior disclosure of terms or explicit authorization is completely unacceptable. Proceed with extreme caution when dealing with their billing department.

The Waikoloa village is beautiful and an amazing place to stay for views. However, I have noticed…read morein my stay here my rooms were not cleaned even when staying for multiple days (Do not disturb sign was not on the knob). Towels are never restocked unless you're first in the morning to the towel machines. I payed for two rooms and my second room wasn't even ready until 11pm at night even though I was told it would be ready by 4pm. We were compensated towel charges, which would be nice if we could even get our hands on some towels. One last thing, my first room had multiple bugs throughout the room, on towels, and in the bathtub. The staff have been very kind and helpful in solving these issues although these issues should've never occurred for the price of this hotel.

Finally got to experience Hilton Waikoloa Village for our first trip to the Big Island at the end…read moreof last month. It's such a beautiful property, very large and expansive, and definitely has a "resort" feel! Admittedly, I was skeptical about booking this property after reading so many poor reviews here on Yelp. But overall we were mostly satisfied with our stay, despite some disappointments. On the positive side: - Kids enjoyed the lagoon and water slides. - It was not difficult finding open beach/lounge chairs when we went because we had the mainland timezone difference in our favor and were able to wake up early to reserve a spot! - Employees were friendly. - The Palace Tower was beautifully renovated (so some of the other guests' comments about "outdated rooms" probably referred to other towers). - The Kona Pool lunch-delivery-to-your-chair service from Orchid Marketplace was surprisingly good and not out-of-this-world expensive. The waitress who served it was super friendly! - Our room had a steamer instead of an iron and it worked well for our luggage-smashed and wrinkled clothes! - The art gallery pieces were beautiful and easy to overlook when you're just trying to get from place to place - take the time to enjoy them! On the negative side: - Rooms were NOT made up every day! For the prices we paid for the room and resort fee, I would have expected daily housekeeping service. This should have been communicated to us up-front at check-in. - Towel machines were usually empty! That was a frustration, especially for the kids. You could go to the Kona Pool/Orchid Marketplace area and request towels, but those lines were usually quite long. And again, since we paid the high resort fee, we would have expected to have easier access to towels. - The beach/pool yellow towels were mostly threadbare and stained. Some of them should be retired. - A few of the white room towels we had were stained (makeup/blood/etc.). Those should also be retired or at least examined more closely and deep cleaned. - The boats were not running. Unsure if that's a temporary thing or if they're forever out of commission, but that was disappointing to see. Especially as it's one of the cool things about the resort. - There is a TON of walking, and my husband injured his foot so it became difficult to get around, but occasionally we used the tram, which helped but was very slow. - There were some benefits included with the resort fee that were not well advertised. I had to ask a couple workers for more info as some were not aware. For example the free photo souvenir. Had I known about that service earlier, I would have booked some add-on photos like a sunset family photo session. - The Dolphin Splash experience is a bit misleading as I thought that meant the kids could take photos with the dolphins, but that is an extra fee. Fortunately the experience (free 10 min show) occurred on a day we were there as it doesn't happen every day. - We didn't get the bottled water we were supposed to receive at check-in. I noticed other guests receiving it. We did get some "reusable" flat bottle instead but it didn't work and just leaked all over the place. - Resort and parking fees were high.

These guys treated me so good. Everybody was kind and prompt. When the pick up location was…read moreconfusing, they communicated clearly and quickly. I cannot say enough good things about them. What a great company and staff

I give them 5 stars because we got in contact with them months before we scheduled our trip to the…read morebig island. They accommodated our large family of 9 and they brought a car seat for my grandson. They picked us up from the airport on time and dropped us off on time. I would most definitely recommend them for any transportation around the big island. Very professional and affordable

Great service! Reasonably priced, clean vehicles, and very reliable. I have used them twice, and…read moreI'm very happy!

Prompt and very courteous. I looked them up online called and they picked us up at the airport…read morewithin five minutes.

This is our go to taxi service everytime we fly into Kona. They are very friendly, helpful and…read morealways on time. We call ahead of time and they literally wait for your flight to come in for you. EXCELLENT!!!

Best taxi service ever! They were on time, courteous and kind! They picked us up to and from the…read moreAirport to Hilton Waikoloa! They gave us great tips and insights about the Big Island, places to go, spots to eat, etc. We will definitely call them again the next time we visit! Mahalo! Salamat!