I wouldn't normally leave a review, but this is my favorite place to do laundry for well over a…read moredecade now. The owner, Marc is a very pleasant person, he works hard to keep the place clean and the machines well maintained, he opens at 5 AM and they're open seven days a week. Plus, there is always someone there to help with any given situation. Some people don't know the first thing about how to do laundry, so don't believe every bad review that disgruntled mean people might leave. The large (triple) front loaders wring the clothes out to the point they're almost dry, that alone saves me a lot of money, I don't have to do multiple loads and spend hours in the dryers. I've never had a problem with the machines, or the service. The woman who works days is quiet, diligent and hard working, if you have a question, just ask. If you don't want to feel like you're being treated rudely, stop being rude. People who work in service positions aren't your personal servants, they do their best to give good customer service and they don't appreciate being abused or looked down on. As far as people coming at night, they have a cut off time for the last washer loads, so don't leave your laundry unattended at closing time. How would they know when and if you're coming back? They shouldn't have to stay late just for you, especially when you don't take their time seriously when you casually come back to fluff and fold whenever you feel like it. Bottom line, I highly recommend Crystal Laundromat, and their staff. Customers need to learn how to be nice.

This laundromat is in a good place that's easy to access plenty of washers and dryers and tables…read morefor folding your clothes but it was dirty the floor was filthy and the dryer had lint inside the draws the place is looking ratty and it never looked like that before they sold it

Spent 4 hrs today and about $7 to dry my clothes. Tried 5 different machines and some clothes still…read morea little damp. It's close enough to dry, so I finally headed home. Also, .25 is now 6 mins, not 8 mins anymore.

Terrible experience. Avoid this place.The staff here are incredibly rude and unprofessional. I was…read moredoing my laundry while the workers stood around gossiping and talking loudly all night instead of doing their jobs.During my visit, I accidentally spilled something on my shirt. I took it off to wash it, knowing I had a clean spare shirt sitting right outside in my car. While I was politely explaining the situation to one employee, another worker completely cut us off. He interrupted loudly and yelled, "This isn't a beach, put on a damn shirt!"There was absolutely no reason to speak to a paying customer with that kind of attitude or aggression. They have zero customer service skills and no respect. I will never bring my business back here. the nighttime workers are disrespectful and vile.

Here today! I needed…read morea dry cleaners and Yelp recommended Winn Street Laundry, it was within 2 miles of my hotel so perfect. Winn Street Laundry does their laundry on premise but they send their dry cleaning out. I'm not use to their prices, they have a minimum weight and Jezzzzus, their prices was astronomical! I asked how much and gasps behind me for asking and the lady at the counter "This is Boston" look and their awards let me know YOU WANT YOUR CLOTHES DONE RIGHT, SCREW THE PRICES. $7 freakin dollars for a single shirt? It was either my ego that agreed, determined to look Winn Street Laundry starched down and pressed or didn't wanna look cheap and couldn't afford their services. I said out loud "Good grief, I pay $2.79 in Houston for a man buttoned down laundry, heavy starched shirt". I felt the evil eyes trying to climb my Psalm 91 hedges of protection because one of the two tunnels here was closed due to construction and the traffic put commuter's at least 30 minutes behind and in traffic. These Bostonians need to fire up a joint which is legal here and CHILL OUT:)))) Anywho, my dry cleaning was superb and the heavy starch I requested cut my neck and was ready before time. My shirt collars was white so I had not a one complaint for my HARD earned mula. I received a text when my clothes were ready along with a reminder of the price, I like that. I learned a valuable lesson from Winn; order some white polo's from Amazon, buy Spray n Wash along with spray starch and save that money for 2 16 inch bundles of human hair:))) Here today! There tomorrow!

The drop off laundry service is amazing! Remember to bring tip money. She did a great job.read more

Unless you specifically ask for faster things are usually ready in around a week and always…read moreimpeccably clean. I've brought a few items over the years with various stains or dinginess that I couldn't get out myself and they've always worked wonders. To top it off the place is run by probably one of the nicest people imaginable. Prices I'd say are a a couple dollars higher than other places nearby based on what I've seen but for everything else I've mentioned it's worth it.

Service with a smile! I needed a couple of hems changed on my new jeans and the staff at Metro were…read moreso upbeat and efficient that it made a memorable impression. You don't get such high quality service like this often. The work was top notch and they even matched the original thread so the pants looked like they were perfect. The work was ready when promised and I had just as good an interaction with the counter staff when I picked up my pants as when I dropped them off. It only took a few days! The price was extremely reasonable. I'll definitely be back. Thanks!

Fast service, great job for wash and fold. Friendly staff. Reasonably priced. Recommend.read more

Cute little laundromat, it's clean and the staff is very friendly. I got there early so there were…read morelots of machines open. It's not very big so I imagine it gets busy. They do offer full service or self service which is really nice if you don't have time to do it. There is parking right up front. It is pricy, over $7 for a load to wash.

First, I thought the location was convenient and I found parking so these are pluses compared to…read moreothers I've been to. Second, the washers inside were dirty--they clearly don't run a cleaning cycle. Fine, I bleach wiped mine and found an insane amount of gross mildew. I was desperate and just spent 20min cleaning 3 washers so I moved forward. This was after work, I get out at 7p. Started wash at almost 8p and got harassed like another user who wanted to leave from 9-950 when I left with 8m on my dryer bc I couldn't take them annoying me anymore. Try another place first imo.

UPDATE: I decided on giving The Happy Time another chance and so glad I did! I may have mentioned…read morein my 1st review that I'd chosen a very busy Saturday... Since, I've been bringing my wash/dry/fold laundry on a week day morning. They aren't anywhere as busy and it's been great! I'm not one for fabric softener or the usage of dryer sheets and ask that they refrain from using them. The service isn't anywhere as expensive as I thought it would be. And, it's a great feeling to drive up tired after a long day at work & have everything clean, ready, & folded neatly all ready to go....I'm very grateful!

I love coming to wash my clothes here as Mrs. Rosanna is always super helpful and welcoming. This…read moreplace is great and I've been coming here for soo many years as the machines are great and still charging a decent price- the place is clean which is super inportant to me. thank you Kostas family.

The last wash is at 4:30pm and they haven't mentioned it on website it's absolutely inconvenientread more

Amazing laundromat! Great,friendly service, efficient machines, high efficiency machines, and new…read moreenergy efficient dryers as well! I recommend 10/10. Coin operated machines but there's a coin machine to swap out bills for quarters. Laundry detergent available for purchase for very cheap, (hypoallergenic options are available as well!!). Local small business worth supporting for good quality service!

We live in Saugus and have never had a need for laundromat, but I recently had surgery on my foot…read moreand am unable to do laundry safely. We called and the owner was very responsive and kind said he could even come out to the car and pick it up for me. He also asked if we had any allergies or special needs. My husband dropped 10 days of laundry off they were reasonably priced. It all came back beautifully folded and clean and sorted within 24 hours. I may never do laundry at home again. Highly recommend