Clean and well run - always happy to go here. Never have to wait for a machine or dryer

They are very clean here. The washer and dryer's all work great. They also have staff at this place, that makes me feel more comfortable and they provide help if you need change or a machine is not working properly. read more

Went to Crystal Laundromat On May 21 2025 Wednesday I had to do some laundry Everything went well I recommend this place

Always v helpful. I don't go often - usually 1x year. I've done drop off and done it myself. Either way I've found them to be really reliable and helpful. Recommend! read more

Very clean! I dropped off bulky items to be laundered, and the attendant was very knowledgeable, efficient and pleasant. My laundry was ready on time and packaged nicely for transport. Highly recommend.. read more

It's technically called Laundri Lounge now - not sure if there is new management but this laundromat has improved greatly. It still looks the same and is your basic laundromat but the machines work well and they have implemented the PayRange app system. The last time I went here was like 4 or 5 years ago and it was so bad (my clothes wouldn't dry even with multiple drys and I wasted so much time and money) but I finally went back today and had no problems at all. They have 25 washers of varying sizes and 18 dryers, various cycles and options. Dryers worked well which was my biggest worry so pleased with that. The app is very convenient as you cannot only pay via the app instead of quarters, but you can also see how many machines are available and get time/updates on the machines you are using. I do think the pricing seemed high, but they have some heavy duty machines. They do still accept quarters and have a quarter machine if needed. There was someone working there and they have a little shop with detergents and stuff if you forget yours. I believe they do wash and fold here too - not sure the pricing but it's available. read more

It was my first visit to a laundromat in 40 years. The attendant was super helpful and assisted me in laundering our comforter which the wife asked me to get cleaned as our washing machine wasn't large enough to accommodate its large size. Place was clean with plenty of comfortable seating with a TV. read more

I come here just about every week. The dryers always have lint piled up in the lint traps. I always check before I put my clothes in. I always end up pulling out clumps of lint. When I come in on Tuesdays, there is a girl who is in her 20s, always on her phone. She never checks/dumps out the lint. read more

Brought in a comforter to be washed and dried. Large dryer after 4.5 hours and multiple trips was stilled soaked and not even warm stay away no maintenance and phone just hangs up on you! Stay away spend your money elsewhere read more

Crystal Laundromat - Soaked comforter after 4.5 hours! - Laundromat Near Me - Wakefield, Massachusetts

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The CLEANEST and MOST RELIABLE laundromat in town and surrounding. I have been a renter in Wakefield for 15 years and have had some of the horrific experiences at near my competitors. I LOVE that the machines here NEVER eat my money, or jam. I also love that I can come home and I don't find cockroach carcasses in my clean laundry ( yes that actually happened somewhere!) I read some reviews on here about one of the regular employees. One Yelper even calling her "nasty". Her name is Sarah, and while I admit that she isn't warm - I must say she is a DAMN hard worker and she is always been helpful when I approach her. The days she works the place is spotless- including the bathroom, machines and the floor. She is always on time to open and will even let me stay a few min past close if my clothes didn't dry in time. Be kind to her. If you have been a patron here a long time like me you will recall some of the doozies that have been employed here in the past. Thankfully they don't last. They don't make hard workers like Sarah these days. Ps. The owner Marc is an auto-mechanic?! How did I not know this?! Where do I sign up? read more

I have used Crystal Laundromat both self service and for their wash-dry-fold service. I have spoken to 4 different staff on did days and all of them have been kind and informative. A great place to do laundry or get laundry done. read more

I wouldn't normally leave a review, but this is my favorite place to do laundry for well over a decade now. The owner, Marc is a very pleasant person, he works hard to keep the place clean and the machines well maintained, he opens at 5 AM and they're open seven days a week. Plus, there is always someone there to help with any given situation. Some people don't know the first thing about how to do laundry, so don't believe every bad review that disgruntled mean people might leave. The large (triple) front loaders wring the clothes out to the point they're almost dry, that alone saves me a lot of money, I don't have to do multiple loads and spend hours in the dryers. I've never had a problem with the machines, or the service. The woman who works days is quiet, diligent and hard working, if you have a question, just ask. If you don't want to feel like you're being treated rudely, stop being rude. People who work in service positions aren't your personal servants, they do their best to give good customer service and they don't appreciate being abused or looked down on. As far as people coming at night, they have a cut off time for the last washer loads, so don't leave your laundry unattended at closing time. How would they know when and if you're coming back? They shouldn't have to stay late just for you, especially when you don't take their time seriously when you casually come back to fluff and fold whenever you feel like it. Bottom line, I highly recommend Crystal Laundromat, and their staff. Customers need to learn how to be nice. read more

Had to do some laundry since our road trip ends in the morning. The lady that works here was super helpful and asked us if we have any questions. The machines were easy to operate and we had fun playing with the coin machine while waiting for the clothes to dry. Definitely a welcoming and comfortable environment. read more

This is my favorite laundromat. They are the cleanest, best maintained laundry around. I have not had any problem there for 8 years. ..... until today. I had three big loads of wash and I divided it between 6 or more dryers. When one of the machines was done I realized the clothes were cold and wet. I thought I had put all the coins in the lower machine, so I added more quarters and started the machine again. (my bad). While I was folding clothes I noticed some dress shirts at the bottom of the pile. I went to add them to one of the last machines running, to fluff them up. I realized #11 was still cold, so I told the attendent. That is when the fireworks started. Yes, I was loud, I guess she thought I was rude. But when she told me "all the dryers are on the same circuit, if one works they all work" " you filled the dryer too much." "It is not cold" "you only put it on for 5 minutes, I feel the clothes are drying now" FOR CRYING OUT LOUD!!!! I explained that my towels and bath mats were dried in the same time that my sheets and dress shirts stayed wet. She came back with "there are cameras" Well, whoop-dee-fng-do! Do the cameras feel how cold this machine is? "No, the cameras will show you talking back to me" So she calls the manager. About 15 minutes later, he walks in, asks me politely what I need and I ask him to please dry my clothes...........no wait. THAT DIDN'T HAPPEN! He walked in chatted with some friends (everything else was dry and folded by now, I had been there 2 hours) Then he walked over to dryer #11 and took it apart. WITH MY CLOTHES STILL IN IT! WTF! Was I suppose to wait for him to repair the machine, then wait another 30 to dry my clothes? I didn't wait to find out, I asked him to step aside so I could get them out, and I left. Never one apology. Not sorry the machine is not working, not sorry my attendant inferred that you are stupid and a liar. Not sorry at all. I spend between 50 and 80 dollars a month there. I never write complaints. (well I do remember one for a dentist years ago.) I was unsure about writing this time, but gee, so mean and hurtful for no reason, I have never given them any reason to treat me badly. I still cannot give them a bad rating, because they are a great laundry for anyone but me. I think telling how badly I was treated will actually be good for their business. But it was wrong, I don't deserve to be treated like this. read more

Spotlessly clean. Incredibly nice and helpful staff/owner. I don't know how the other laundromats in town stay in business with this place around. On a weekday morning around 8:30 the place was empty and I had my pick of machines. The man working (the owner I think) was super helpful and told me I would be able to fit everything into a smaller machine, which helped save me a couple dollars! Clean, comfortable, TV, working machines of various sizes, bright and cheery inside thanks to all the windows. This place makes me actually WANT to do laundry! read more

I don't go to the laundromat very often, but when I did, it was always the same one. Today was the first time going to Crystal. What a difference! It was clean and bright. Plenty of machines with various capacities. Two people working there. Both were pleasant and helpful. Washers and dryers worked well, were a little quicker than expected and cost a bit less than I thought they would. I would definitely go back here the next time I need to use a laundromat. read more

Good laundromat, clean but the nasty lady with white hair that works there on Fridays should read sign as you enter, "be nice or leave" she'd certainly would leave. VERY rude, surprised owner who is personable would allow this person to give his place bad name read more

This is a laundromat dreamland. Tons of washer choices, staffed by capable people, clean and well-lit inside. Area around it is sketchy at night, but I felt safe enough doing a 7pm laundry run. I'm an out of towner, and was thrilled to find a place like this! read more

Crystal Laundromat is a terrific place. Last week I drove by to check out the facilities. I was greeted by a lovely lady who showed me around and explained the different machines, pricing ($3.75 and up/load), amenities (TV, books, magazines, pinball and toy machine, snack machine) and shop hours (last load in at 7:30pm, closes at 9pm). Today I did a load of laundry there. I used one of their double load machines which was only $4.50 for a double wash. I also dried my laundry there for only $2 (50 cents for 8 minutes). My laundry came out clean and fresh in less than an hour. As I was waiting I noticed one of the staff washing and drying clothes for customer pick-up. She was wearing gloves during the process and was very careful about the wash and drying times. As shirts were coming out of the dryer she placed them on hangers. Other items were folded and made neat. She took great care with all she did. I was there in the early evening. When the staff member was finished with the laundry order she began to wipe down all the machines and open their load doors plus detergent cups. This helps to keep the machines dry inside to prevent smells, mold and bacteria growth. As a customer I really appreciate that the staff takes this extra step to assure their equipment is maintained well and your laundry will come out fresh. Crystal Laundromat is located in a residential area, next to the T commuter rail tracks and near a park area. Parking is convenient with spaces in front and to the side of the building. During the day or early evening you can easily walk to the park and sit on a bench there if you prefer to wait outside. read more

Crystal Laundromat is a lifesaver. My laundry room flooded and required new floors and walls - a month long project. Crystal Laundromat washed, dried and folded all my laundry for a $1.45 a pound, every weekend for over a month as the laundry room was demolished and rebuilt. And by the time the project was done, I wished I had not rebuilt the laundry room - they did such an excellent job that it made the laundry room seem like an unnecessary expense. read more

Yes it's clean and some of the staff is friendly but there's seldom (crap shoot) hot or even warm water. I've been coming here off and on for over 4 years. Large capacity washer cost me 9$ I think that covers hotish water to get my cloths clean. That and dropping 36 coins concectuitivly into the machine has pissed me off read more

Went here as laundromat in my town closed early New Years Day. It was Very clean looking. I was there about 2 1/2 hours and the entire time the lady working there was cleaning machines. I wished I noticed they have a few different size machines as I could have saved $3 using 1 larger machine instead of 2 smaller ones. The smaller machine I did use was $1 more than the place I usually go in my own town but I definitely would have saved using the larger one. read more

I wish there are more stars! Well run, well kept and shows owner knows and cares for their customers. Cleanest laundromat I've ever seen! Very friendly staff and atmosphere read more

Not sure why this laundromat advertises being open until 9pm, when they clearly don't want you in there at night. I'm a single mom who works two jobs, and can only do laundry one evening a week. There are several signs stating you cannot start a new load after 7:30pm, and I'm always careful to respect that guideline. But still receive nothing but verbal scorn and derision from the woman working there. Lately she's started locking the door earlier and earlier. This happened last time I went back to get my things, which were already in the dryer. It wasn't even 8pm yet (again, the place is supposed to be open until 9). I had to knock several times before she came to the door, and then only opened it a crack to stare at me angrily. Had to explain I was there to get my finished laundry, and even then she hesitated to allow me entrance?? SO insane! Who needs the stress of worrying if you'll be allowed back in to retrieve your things after you just spent all your money in the machines? This has been going on for YEARS now, so they should just adjust the business hours once and for all. Many people have special circumstances, like myself--or what about people with health issues in this age of distancing, who don't want to go at crowded times? Don't advertise hours of operation that you don't intend to honor, and then treat customers like criminals for relying on those hours as posted on your storefront. Such a terrible, nasty, combative way to run a business. I don't get it. Luckily there are plenty of other laundromats in area--and no doubt that this place would be much happier if people went elsewhere! read more

One GREAT laundromat!!! It's clean, bright, a ton of machines, and an attendant is always there so I feel totally safe! They even offer dry cleaning & mailboxes!!! read more

This is the best laundry mat EVER!!! I mean, who likes to do laundry right, but I always come when the short lady is working because she's so funny & helpful. I typically leave w/a smile on my face. AND...I can never get over how clean the place is. read more

Great laundry with lots of washers/dryers and sizes. Staffed a large portion of the day. It is always clean -- even the bathroom!! Nice neighborhood if you want to take a walk while waiting for laundry. Another review said it was a "sketchy" neighborhood, but it is far from that. Mostly residential and nice area to take a walk. There's a quick mart next door for snacks. TV is usually on for background noise. read more