Great improvement over the previous badge office. I made an appointment ahead of time. Gathered all of my documents, training records, signed application forms, and copies needed to renew my LAX security badge. I arrived about 20 minutes before my appointment time, was directed to the US Customs and Border Protection office to secure my Customs clearance stamp. Then back to the main lobby, scanned my email appointment confirmation bar code and the kiosk printed out my appointment number. Walked into the waiting area and sat down, waiting for my number to be called. 10 minutes after I sat down my number was called along with the number of the window that I should report to. The badge office employee was helpful, quick, and efficient. She verified my information asked me a few questions, looked at my documents, and printed out my badge. I was in and out in less than 40 minutes. The old badge office was generally an hour plus at the fastest and commonly 2 hours or more for a badge renewal. Banging is a necessary pain in the backside for employees who work at LAX, fortunately the new badge office is much faster than the old location. read more

Coming to the badging office is always a hassle even with an appointment be ready to wait at least an hour and a half. On this day after the hour and a half wait I was helped out very quick I got my seal and was out of there. The employee that helped me was very kind and helpful and knew the wait was long so helped me out quick. Great service just long waits here. read more

Come in with a lot of patience. The customs officers are very rude here they are not professional at all. Every time I come here. The people processing your badge are not any better. After all a horrible experience and all the surroundings smell like Urine.its just like the DMV same "customer " service. read more

LAWA Security Badge Office - Security Systems Near Me - Los Angeles, California

Completed all required training online to renew by badge, made an appointment using the online portal, received appointment confirmation email, obtained the required paperwork signed by my company representative, arrived on-time for my appointment...only to find out I would have to wait outside in line...and it was starting to drizzle. After waiting outside in line for about 20 minutes, the Badge Office representative advised me they were running low on badges and they were only renewing badges that were expiring within the next week. Since I still had 22 days before my badge expired...I would have to come back at a later date. I mean, what's the point of making an appointment if they turn you away when you arrive?? And have you ever heard of a badging office running low on badges?? Not impressed... read more

I wish it was made clear that you would be waiting for around an hour even with an appointment. Waited 40+ mins and had to leave since I had to work a flight. I'll have to give myself 90 mins of planning time next time. It's run just like DMV. Big waiting area. Letters and numbers called out in order for your turn. People are great. But process is so slow and unexpected if it's your first time. read more

Made an on-line appointment and received confirmation e-mail with date, time, confirmation number and bar code confirming my appointment. When I arrived, I was advised I did not have an appointment. I showed them my confirmation letter from LAWA. The check-in attendant said who ever created the appointment didn't go back to the homepage which completes the appointment. I was given a "conditional appointment". Waited hours to be seen as I was behind all the other appointments. Why would the LAWA system issue a confirmation email regarding a scheduled appointment if no appointment was scheduled? read more

I walk in front 9:10am from the parking lot 9:15am I waited 6 minutes after Called my Numbers Awesome Thanked you Great Service Lawa Security Badge Office read more

You must have an appointment - however expect to be there for at least an HOUR!! If you need a customs seal make sure they will be open! Customs currently closes at 12p on Tuesday and Thursday!! They are very slow. Bring a magazine. Keep your expectations low and you will be annoyed but not furious! read more

LAWA Security Badge Office - Constantly changing hours. Make sure to call and confirm! - Security Systems Near Me - Los Angeles, California

-I needed to get a security badge for my job as it requires to work with TSA and that is how I ended up here. First off, they have a check-in system which makes it easier when you come in with an appointment. After the system filters out you have all the correct documentation and applications you are given a number which then you can sit down and wait. Since I needed to get fingerprinted it only took about 5 minutes for my number to get called in. -The process was somewhat fast. It maybe took about 30 minutes from the time I arrived to the time I left. Very easy and straight to the point. The girl processing my stuff was super nice and patient. -When it was time to get my badge same process check-in with the system and take a sit. I only had to wait about 20 minutes from the moment of checking in and I got my badge. Easiest process ever! The employee was also very friendly and quick with processing my paperwork. -The only negative thing about this is the parking. The lot is very small therefore you will need to park across the street in the overflow parking section. Not too bad though. read more

They have the nerve to be rude to you after you've waited 2hrs after your appointment time. Guess what we don't want to be there as much as you do! read more

The person In charge of the line has no respect for the people who have been there first and pulls any one from the line outside regardless of how long there and has a horrible attitude . The DMV HAS BETTER SERVICE THEN THIS PLACE read more

People here are extremely rude! Not only do you have to wait in line for hours even when you're early for your appointment but, the workers here are such a pain in the ass. Paola the supervisor here decided it was cute to give me and some other guy a nasty attitude after another worker told me to "ring the bell if no one is at the window." She yelled us asking why did we ring the bell and then proceed to sit down? Umm what was I suppose to do? Ring the bell and start yelling for someone to assist me?! I sat down on the chair by the exit bc there was another guy who was there first. He was waiting but didn't ring the bell so yes, I rang the bell so we wouldn't be sitting there and waiting for hours for someone to assist us AND there was even a SIGN ON THE WINDOW that says we're allowed to ring the bell!! It was unnecessary for this woman to approach us in that manner. I'm sure she was already having a shitty day but, seriously!?!!!! She shouldn't be a supervisor here with an attitude like that. read more

Not respecting appointment times. What's the point then of making an appointment when there's people in front of me that have an appointment in a hour? Who is making or changing these rules? Employer completely ignored me when I was asking him, I literally had to call to get an answer. Ridiculous. read more

Ok, I have to say this is my third time going through this process and most is the same, except Evan is awesome! He made everything sooo much easier, friendlier and time efficient. They should hire more people like Evan here! I'm no longer dreading going here as long as Evan is working. read more

The personnel there are extremely professional and always helpful. You will not find a friendlier office in all of Los Angeles. I give them 10 stars out of 5! Thanks for all your support...Sean Waters read more

I had a great experience here! The line to check in actually went by really fast & the wait time when you get a ticket was about 15 minutes for me because i was early for my appointment but I saw others get called real fast like some literally just waited 5 minutes to get called! I suggest getting there exactly 30 mins before your appointment! Aida ( i think thats her name) was so nice and helpful btw! read more

Worked sooooo slow. Unorganized. I came by for a badge but was told to sit down. Others showed up an hr after me and get helped right away. I still had to wait an hr. They lost track of their ticket # so they called the same one like 15 mins before moving on. They have no idea who came first or last and parking was horrible. Small lot with limited parking. read more

If you thought DMV was bad get ready for a surprise... At the DMV you make an appointment and with 20 minutes or so you are called, not at the badge office. Make an appointment and expect to wait from 2 to 3 hours. No im not joking. After all the refurbishment the badge office is worse than ever. Good luck read more

Very organized and good service! In and out within a half hour. My only issue is the clicking in the waiting room. What the hell is that? Anyway, got my badge and I'm ready for work! Thanks! read more

This is the worse place to be any day!!! Be ready to wait for at least an hour after your appointment time. Employees are slow and usually rude, and they only have 3 or 4 positions open. I'm sure many have complained but nothing has been done, except for the new chairs and the tv, so don't even bother. read more

Should be -0 always have to wait 2+ hours I thought by now they would understand that people get mad even with an appointment letter, on how long it takes, they have about 4 employees and 20+ people now because they decide to take their sweet old time. Even with the appointment I have what a joke read more

So today my employer sent me with an appt and the badging office wanna go and say that they are not taking appts today! Like w t f they gotta be kidding me ...it went first come first served I still ain't outta here I am so hott. Man but I do need a job read more

Government bureaucracy at its finest. I thought the DMV was bad. They must make way more appointments then they can handle. At this rate the badge office has a job for life. Even though I'm getting paid for this its miserable. One hour past my "appointment time" and there is no end in sight. read more