Amazing service and pricing. Jeff and his wife were great. The customer service and finished…read moreproduct were exactly what I envisioned.

I took my car here while I was in the process of getting estimates from three different places…read more This is a small family owned business. I did not get a recording when I called asking me to press a number, I was not told I had to have an appointment to come get an estimate or that I needed to pay a deposit, and I was treated kindly. The price was lower than one of the other local places I called, so I decided to bring my car here. I paid for the parts in advance upon their suggestion for a faster repair, but it was not required. It did cut down on the waiting period. After providing an estimate on the repair, Jeff noticed a piece of plastic loose on the front bumper. He didn't know if I would be returning to get the repair or not, but he secured it temporarily for me without me asking. When I dropped it off for the repair, it was finished in less than a day. I was having the front bumper replaced and painted. When I went to pick it up, I was astonished and really touched. He had not only done an amazing job on the repair (not one noticeable piece out of place), but he had washed the car and polished my headlights. I was so full of gratitude. As long as they are in business, I will not go anywhere else. They made my 11 year car look new! The shop is very small, and when you pull up to the front (it's a little hard to find because it is not well marked and is off of a side street) it doesn't seem like a body shop. There is a little office door. You can just pull up on the sidewalk or on the street and walk right up, and you will be greeted. They don't seem to have much of a waiting area. You can walk to railroad square from there to kill time, but you would be better off having someone help you drop the car off. Please support this local business!

Gerber repaired my car after someone hit it . Their service was fast and everyone I interacted with…read morewas nice. The repair looks great! I would not hesitate to go there again.

I had a small dent in my car from a minor fender bender. They took my car in and destroyed the…read moreentire back end to ensure the car could be written off and the insurance company got to pay a minimal amount to my family. They even left out the fact that my car had a working navigation system, locking wheels and rear view camera in their initial valuation. I asked them to value it again and they added $275! Mysteriously, their repair bill increased by $350 with nothing done to my car except flat tires because their 'lot' is full of broken glass. They also love to treat you like a moron when their only interest is working with the insurance company to better themselves and rip you off. STAY AWAY PLEASE! This is your con artist, stereotypical body shop you dread to deal with because you know you'll eventually lose. We lost and it cost us thousands of dollars.

Well, I looked around the front of my '19 Escalade when picked it up after an animal strike and…read moreeverything looked fine. A month and a half later I'm doing an upgrade on my rig and find that there is about four bolts that are holding the whole front of the SUV on. The people are nice, but quality control is nonexistent.

Let me save you the trouble and tell you to go somewhere else. I was told by an employee named…read moreBrett that it would be 3 weeks maximum for my repairs. I was getting text updates that it would be ready in 3 weeks. When I called a few days before pick up I was informed that it was nowhere close to being ready. I was also told I was getting automated text that were not correct information. So there was no open communication since these texts I was getting were untrue. They told me that different texts were from the front desk person. How was I supposed to know which were real and which were not? Very annoying. I would ask for updates from Brett since he was on my case and he would never be in the office. I did not speak to him once while my car was being worked on. I would follow up and was told the end of the week, for 3 more weeks. My date kept getting pushed back over and over and over again. When I finally got my car back 7 weeks later, a month overdue, I found that my screen didn't work. They fixed it but I was upset after all that time my car still was not fully fixed when I got it. The communication was terrible. Many setbacks that were very annoying and the whole thing seemed unorganized. I would never ever bring my car back here.

The owner is absolutely rude and terrible. As an owner of a logistics company I tried to set up a…read moremeeting for him to repair some of my damaged vans. His first question was if I had the money to pay him and how do I pay? I responded when I receive an invoice I pay it. He went on further to state he doesn't work during the holidays. I scheduled a meeting with him in person to look at a van so he could provide a quote. My operations manager and I showed up with the van. He did not speak but immediately started noting the damage and stating that he was probably out of our league. He made unnecessary assumptions about what I could afford as a company that has a fleet of 40 vans. I can absolutely afford to repair a van. He asked why the company that regularly does my body work could not do it. I said that I was looking for an additional company as I am looking to repair 7 vans within 3 weeks and that is a lot of work. I was looking for an additional company to assist with the body repair work I have for vans but this definitely will not be the company that does work for my vans. All of the reviews mentioned his personality and pricing which is why I was interested in doing business but that was not at all my experience. He was rude from the initial phone call to meeting in person for an in person estimate.

I damaged my front bumper extensively, and had to pay for all repairs out of my own pocket. Ken…read moretook a look, ordered the necessary parts, and fixed the car perfectly and on schedule at a VERY reasonable - no, let me say LOW - price. I could not be happier. Unrelated to his work, but body related, two months later I had an issue with some sensors that I wanted the dealer to look into. The dealer quotes were several hundred dollars. Because the dealer couldn't give me an appointment for two more months, I went back to Ken to get his opinion: nothing to lose, right? He promptly clambered under the vehicle with a fistful of tools and fixed the problem in ten minutes at no charge. Given my two encounters, you can be sure I would give him seven stars if that were possible. Many thanks J & K !

My motorhome (diesel pusher with 8.9L Cummins) broke down along the side of the I-10 just less than…read more2 miles from this shop at 2 am on a Sunday. Their awesome partsman (Jeff) was called out by Cummins after hours and he drove a long distance from his house with his family to get me the parts I needed. I was more than willing to pay a substantial surcharge for this service as we were forced to end our vacation and make a fast trip from Key West to Houston due to health issues and it was both an after-hours and a weekend call. Instead, he charged a fraction of what he should have (part only) and got me out of a dangerous situation and back on the road. I would not hesitate to take my vehicle in to them for service and can't give them a higher recommendation based on my experience! Jeff, there are only a few people like you and you have my sincere thanks!!!

Brought my vehicle in for a service check. Ian Wyre was my service advisor. There was an issue with…read morethe service details and though I was in disagreement with what the manager suggested, Mr. Wyre was fair, made it right, and took care of me. Wonderful experience and I am grateful for the excellent customer service provided by Mr. Wyre - these stars are due to the service he provided! From my perspective, the jury is still out regarding the manager! Love that this dealership provides real-time digital progress regarding the service being done. Notably, love the waiting lounge as well; great all-around service!

Communication with the service department is so difficult that I wouldn't buy another BMW…read moreregardless of how much I might like one of its cars.

I promised I'd give this place a review, and now that it has been two weeks since the folks at…read moreProfessional Auto helped me out AND given that my car's A/C still works, here it is! I visited Professional Automotive partly because it was located close to where I work and partly because Furrin advised that their shop doesn't work on Nissans as frequently as their other location (PAC on Gaines Street). The service writer at PAC was friendly enough, he gave me a reasonable quote over the phone to have my A/C recharged (assuming that was the problem). I dropped it off, walked to work, and after not receiving any phone call as to the status, I gave them a call to inquire how it was all going. The gentleman said all was good and that he was just about to call me to come on by and get it. He was fine with me coming to get it later (at the end of my work day). The total bill was a bit higher than we had discussed on the phone (from $90 to $115) but he explained that my A/C was completely dry and they went through more supplies than anticipated. No problem, I was just happy to have cold air again. Upon entering the vehicle, I turned the A/C up to full blast and waited five minutes...and the entire five minutes I was being blown by HOT air. Ugh. I went back in, the service writer came out, verified that sure enough, whatever was causing the air to turn cold had either leaked out or..well I couldn't say for sure what had happened. He apologized profusely and asked me to bring it back the next day since the tech was already gone for the day. Not exactly a convenient option but I didn't have much choice, especially because I'd already paid them all of the money for the original service. He assured me that they would take care of it for no additional cost. I thought, well that sounds great, but if it means a new compressor, I hope that he stays true to his word! LOL The next day, the gentleman stayed true to his word. They accepted the keys and I trudged back to work (praying that my compressor wasn't busted). As it turned out, no compressor problem; just a leak in one of the hoses. They took care of the leak, recharged the A/C and voila! The Z has cold air to this day. I do think that they operated based off of my word when diagnosing the vehicle and that was ultimately the mistake that caused the loss of supplies and required my return trip the next day. Barring that forgivable oversight, I definitely trust these guys with my orangey and would bring it back for service in the future.

Highly recommend this place! They got me in same day, service took less than 20 minutes, and cost…read moreless than $50. It was a simple fix but they got it done fast and with a smile. Thank you!!