I purchase an HVAC unit last year September 2019 from Laxpress Air Conditioning and Heating for $6,200 for my (then) rental home. Last month I moved back into my home in Culver City and noticed that the heater (and airco) wasn't working. After my many phone calls and emails trying to reach Jesus Chavez (owner) I finally gave up. Mr. Chavez never called me back even though I am still under warranty of 2 years. Do NOT purchase a unit from this company because the service afterwards is non existing. Also, the installation was done sloppily: wires were hanging out instead of into a conduit. no new thermostat (they used my old one which runs on batteries), the heater pump was not connected. I ended up hiring another company who replaced the burned out transformer. They gave me a new thermostat (wired and no batteries required) that works great. I finally got some nice heat in my house. I hardly ever write a bad review but I need to prevent other folks like me getting stuck with non excising service and on top of it all the installation was done carelessly. Karin van der Schaft Culver City CA read more

Laxpress Air Conditioning and Heating - Burned out transformer - Heating & Air Conditioning/HVAC Near Me - Los Angeles, California

6 months ago I purchased a condo. The Heater/AC unit was installed by LAXpress A/c and heating according to the permit documents provided by the escrow company. I wanted to change the filter for the unit, but I couldn't, the panel which has the label saying filter, was just impossible to open and even if I could, there is no way I could slide out the filter. I called LA xpress, and after many tries, very nice lady answered, and after explaining the situation to her, she said that found the document which showed they took out the permit but have no information on if they got paid or not. I told her that if they at least could send out someone to take a look, and I am willing to pay for the call, but she said even if we installed it, they don't have any time to come out. I told her that in one month the one year warranty will be expired, so if they could come out and acknowledge the issue and come back and fix it but did not accept. I asked the seller's agent, and he checked with the seller and confirmed that LA xpress installed the unit. I called another company to come out and have them service the unit (less than a year old installed) , and the told me that the blower unit is not installed properly. the unit does not even have filter installed. I would not recommend this company and would even give them negative star if I could. read more

Laxpress Air Conditioning and Heating - NO Filter panel. even if you could open the panel, you couldn't remove the filter as the area blocked by improperly installed pipes. - Heating & Air Conditioning/HVAC Near Me - Los Angeles, California

JESUS DOES NOT SHOW UP. DOES NOT CALL BACK. MAKES UP EXCUSES. DOES NOT RESPOND. We had a scheduled appointment last week. NO SHOW and NO ANSWER and NO CALLBACK. My husband called and texted Jesus. Jesus read the texts but never responded and never called us back. Then I called from my phone and he answered. And Jesus promised to be here first thing the next morning between 8am- 9am. Called him at 9am and he said his guy was stuck at his prior call. Who has a call before 8am on a Thursday? Then he apologized and said he would absolutely be here at 4pm. I told him, "Look if you can't be here today and fix the problem, let me know so I can make other plans." NO SHOW AGAIN. Even though Laxpress installed our AC unit in the past, they flaked multiple times and we would not recommend using them again. read more

I really can't believe I have to write this review! BUT IT IS A ABSOLUTE MUST, so that no one else experiences what I have. I read some reviews that had the same issue as me and I just can't fathom how an individual that runs a company could do people this way! I had a brand new heating system put in by Jesus and his team less than 2 years ago, but I had to reach out to the gas company because I was smelling a foul smell; they sent a technician out to check out my system and told me what was wrong. I immediately reached out to Jose to have him come check it out and he read my text and didn't respond. I called and left a voicemail, still no response. Called him on another number(the receptionist line) and he answered and told me he would show up and he would put a reminder in his phone. The day comes and I waited and waited and even sent a reminder text. AGAIN no call, no show, no nothing! It is the Fall season and it is COLD! Jesus is a cold and horrible person to do people this way, especially people who have spent thousands of dollars with his business. Word of advice to anyone who wants to go with this company. Dont!!!! read more

Dishonest and misleading. Zero follow-through. Will not take responsibility for their work. Will not fix what they broke. Initially, everything was fine. Jesus--the owner--seems like a great guy and is very kind and reassuring on the phone. Unfortunately, his actions do not align with his seemingly compassionate temperament. I hired him to clean my HVAC and install two ionizers. He showed up with his team, but only stayed for a short while before leaving to attend to another client. His team stayed. I didn't like it, but I followed along, assuming his team knew what they were doing. Spoiler--they didn't know what they were doing. They even called him multiple times while they were in my home in order to ask for instructions on how to do the job. The end result is that they broke my HVAC--or they at least left it in a dysfunctional state. I asked Jesus to come back and fix it. He assured me he'd take care of it and that he'd call me on a certain day to let me know when he was coming by to fix it. He never called. He stopped responding to my texts. I have called him a dozen times and texted him just as many. He has completely disappeared, will not respond to me and will not fix what his team broke. I'm utterly disappointed, especially because I spent about $4k in total for this project. I will not be seeing that money again. I HIGHLY suggest that you steer clear of Jesus and his team. read more

Very dishonest and not reliable. Spent a fortune putting a multiple closed system AC similar to hospital systems. I have had problems and even though I have a 10 year warranty on the equipment LAXpress do not respond to calls or text messages. Jesus Chavez the owner always has an excuse for not being available and now refuses to answer my phone calls or texts. He's a con artist of the first order. I am now looking for a highly respected HVAC company to repair his second-rate work and make written diagnoses of the problems and the repairs needed. DO NOT use this Company. The Warranty is worthless if you cannot get him to respond! read more

Unfortunately the unit looks like is failing after a couple years installed, He will be good to install and get the air going but if you have a problem you will never find him again. I left a message in August 22 and he said he will call in an hour, never did call I wait a week and then I left a message telling him about the problem and no answer. today September 18 no answer again. read more

I could not be any happier with this company! I had a mini-split unit installed in my house by another company and it just completely stopped working. I had contacted about 5 different companies and no one was able to come out until after 4th of July!!! When I called LA XPRESS, they were able to come out that same day! Jesus the owner was working in my area and personally came to check my unit. He is very educated and professional. He did mention he was fully booked, but he managed to squeeze in my repair for the next day at 5pm. He was on time and was able to repair my unit fairly quick and for a very reasonable price! I also noticed his phone was ringing and he did not answer. He was very focused on doing a good job and providing excellent service! I will definitely be contacting them for future repairs and installs! Highly recommended! read more

Contacted this company for a AC unit that was blowing warm air during the LA heat wave. They were able to send out a technician same day which was great. The owner of the company himself came to repair my mothers unit with no hassle. *I tell my mom that I use yelp and sometimes they offer discounts so she mentioned It to Jesus. She said his reply was "if I give a discount to all my customers, I'd have no business". I thought that was kind of rude as I'm sure she was JOKING with him. So three stars for the same day service, not customer service. read more

A great experience!!!! LA Xpress installed my neighbors hvac and she was happy, so I called after my unit of 30 years finally died. Jesus has always promptly replied and I really feel taken care of. The installation workers and Paula, from the office, were very nice and professional. My cost was very reasonable and included the crane, my unit is on my roof. read more

These guys are excellent! I hired Jesus and his team to install a high efficiency variable speed multi zone system as a retrofit to my 1929 house. I had contacted a lot of contractors and very few were even able to offer a system design that would work. Jesus had a very positive attitude in our initial meetings backed up by knowledge which I liked and he accepted the challenge and I'm very pleased with the outcome. His team are incredible (Ricky and Ricardo). Reliable, neat, quick and knowledgeable. A retrofit can be very challenging to get done properly but they figured out a solution to every problem that they came across. Again I'm very happy with this company and I'm happy to recommend them to my friends. read more

No show. Wasted my afternoon. Took the afternoon off work to meet him at 3:30. Around 4:30, he hasn't shown so I call him: "ooops, can I be there at 7:00?" I say ok. He never shows and never calls. Thanks for wasting my day. read more

Called Jesus based on all the great reviews. I did noticed some bad reviews based upon missing appointments and apparently he has still not fixed this issue. He was suppose to arrive between 9-10 this morning. I called a few minutes after 10 and he answered the phone. Once he realized it was me he apologized for being late and put me on hold for long enough for me to hang up. I figured he would call me when he was done with the other call but it's been 40 minutes and nothing. I left to go to work. It's really bad business to make people wait and not notify them when they can't make their appointment. I took 2 hours off my work today so he can look at my hvac. I'm hourly so it's a loss for me to miss hours. Edit: why this the owner contacting me now? I get a notification from yelp that the owner of this business replied to my comment. Today is July 1, 2018. I wrote the review on August 16, 2016! I was having an emergency two years ago and needed to get my hvac fixed in the middle of summer, obliviously the issue has been fixed. The comment he wrote sounds so generic. It's as if he didn't read what I said or even care to notice that I wrote it two years ago. read more

Great service. Reasonable pricing. Had 2 mini splits installed. Done quickly and very neat! Highly recommend!

I had Jesus and his crew install my new heating & air conditioning system last month. I had several contractors out to give me bids on replacement of my old system but I felt Jesus was the most qualified for the job. They were neat, clean and very professional throughout the whole process. I now have a new Trane central heating & a/c unit, that is more efficient and quieter than my old unit. Very satisfied customer and have already recommended Jesus to my family and friends. Thanks Jesus! read more

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Our A/C was completely down & we needed immediate service. Called the original installers & they came out for an estimate. The charged $164.00 for the estimate & if we used their service it would not be credited towards the total bill. It took 3 days to get a quote. LAExpess response quickly & gave us a fair/reasonable quote. He was here the next day & completed the job by the afternoon. They are friendly, clean & professional. We would recommend them for your A/C services. read more

I shopped around a bit for a new A/C and heating unit. A full system from scratch including all ducting. Had a few company's come out and give me estimates. Had a few company's not even call me back! Jesus from LAXPRESS showed up on time and with a very positive attitude. Once I decided to use LAXPRESS for the install I could not be happier. What impressed me the most was the cleanliness of the job. Everyday the first thing they did was make sure to protect my wood floors and furniture from getting dirty or damaged, and every evening swept up any dust that didn't land on the drop cloth. Letting people cut holes in your walls and ceiling is an odd feeling but these guys we're true professionals. For the great price, faster than promised completion date, and completely professional attitudes... I would definitely recommend them to everyone. read more

LA Xpress owner Jesus and his team were fantastic to deal with. I was provided with lots of detailed information before and during the entire process of installing HVAC in my home. Very fair pricing and skilled, friendly workers who did an amazing job with my system. I highly recommend LA Xpress! read more

Well, I hate to do this...but such is life in a connected, consumer-driven world. I contacted Jesus earlier in the week about an appointment to light the pilot light in our furnace because the gas company didn't have any appointments for a month. He was friendly, and when I told him why I was calling, he even recommended I call the gas company since they do it for free (he would have to charge $70)...which was nice. So we set up an appointment for Sat at noon, which was their last appt for the day. Come Sat, nobody showed up at noon so I called around 1215 to check in. Jesus said there was some kind of mix-up and that he would call me back in a few minutes. That was 2 1/2 hours ago. I called a few times to see what the deal was and he didn't answer. I'll update my review when I hear something, but no too happy right now. Bummer. read more

Our company hired Jesus and his team to install our minisplit unit, and it was the best thing we invested in. He us professional and gave us great advise, and had it up and running in matter of a few hrs. Now we can work comfortably and works like a charm. We would reccommend him, hes fast, friendly and very professional. read more

EDITED jesus showed up this morning on time and was able to fix the a/c unit within an hour. just needed to add refrigerant and now the place is cooling as we speak. life saver! will use them again in the future. read more

Jesus and his crew came, they were very helpful and quick.. He saved us from the heat in the summer, it took about an hour or so. I was happy and very satisfied as a customer.. I recommend this to anybody that wants to stay cool. read more

Jesus was great: Professional, polite, honest, and did a fantastic job installing wall cooling/heating units in our new condo. He took the time to explain all our options, and we never felt pressured to choose one service over the other. His team also did a beautiful job patching up the wall (it was a complex job). Would recommend his service and team. read more

We got at least four estimates from four different AC companies.From the moment Jesus walked into the door and started explaining what we need ed I knew he was our guy. He spoke as if he knew what he was talking about and made suggestions that nobody else had; like adding new vents in rooms where they were not served well by the existing vents. He and his crew did a professional job and would not accept final payment until I was 100% satisfied. He had the most reasonable price of all four bids. I highly recommend Laxpress, Jesus and his team. read more

After living in my home for four years in Reseda, CA, i had no clue what the cost of a maintaining my central are unit entailed. Jesus performed a 24 inspection and immediately diagnosed the issue and proposed his recommendations. I accepted and my central air is running smoothly. Nevertheless, i absolutely appreciated, his Honesty, Fairness in price, Knowledgeable, and Excellent quality of service. He, surely exceeded my overall expectations. read more

Laxpress installed a 3-Ton package unit full cut-in. I got many estimates from different companies. I nearly gave up and thought this company would also be expensive, but they were very affordable. The installation was made quickly and I am very happy with my air conditioner and heater. I strongly recommend you call this company for great air conditioning and heating services at very affordable pricing! read more

Very honest, polite, and professional. He was recommended by another satisfied customer. First time he replaced fan furnace and coil about 6 years ago. Have had no issues. Last week I called about a 10 year old condenser installed by another contractor. Called him late at night and he came by the next day and fixed the issue. His prices are very reasonable for the high quality of work and equipment. I recommend him for anyone needing ac work. read more

Our AC quit during the heat wave! BRUTAL! Several AC service companies came to check on the condenser. After suggestions ranging from wacky to wildly expensive, my friend, Dustin recommended Jesus and LAXpress Air Conditioning. Jesus came to the house and made a few great suggestions, things others never mentioned. They slotted me into their busy work schedule and spent a day replacing parts of our system: Condenser, Coils and creating a new return. These are some hard-working dudes! They even had to remove a HEAVY drop down ladder unit and replaced it at the end of the work. The crew was professional, courteous, careful and clean. By the end of the day, we had the cool air flowing. His price was fair and he gave us a very full warranty! Cut to the chase, save yourself a bunch of time and hire these guys! LAXpress Air Conditioning! read more

EDITED: After some initial issues with scheduling one of Jesus' techs came out today and fixed the AC in under an hour for a reasonable cost. I know it is the busy season but scheduling appointments and not showing up for them is never acceptable. They need to work on their communication with the customer if appointments can't be kept. However, many of the AC companies I called never even returned my call. I'm thankful that the AC is fixed now. read more

Man! Jesus just rocks!!! He's efficient and super professional and he does a great job! He really cares about his customers too. My girlfriend and I were installing a mini-split heating and AC unit in our house and when it came time to do the electrical he informed us we need 220V. He helped us find an electrician that was affordable and would come help us out. Once the job was finished and our AC needed to be filled with coolant Jesus came out on a Friday right before 4th. of July weekend when he had a packed schedule, so we could enjoy our AC on the holiday weekend. Highly recommend him and I'll use him again the future. read more

Jesus is the Man when it comes to Air conditioning! He Installed a brand new system at my house within a couple Days. He gave me an excellent price compared to the Three other companies that I got quotes from. He was very professional and I Highly recommend him! read more

I did my research of several companies, and lastly, upon the advice of my son who had work done at his home, received a bid from Jesus. I elected to go with him to replace the HVAC system and attic ducting, and replace the water heater. I was more than overly impressed by the entire staff, the quality of workmanship, all at a reasonable price. I cannot recommend Jesus and his company more highly. Thank you, Jesus. Jordan B. read more

These guys are great and do a fantastic job. Jesus Chavez explains everything and will even show you where the problems are so you understand. Great customer service we highly recommend them. read more

Great service, knowledgeable and good energy. Two years ago Jesus serviced my unit and I lost his contact information. Fast forward to this heatwave and my unit is blowing hot air. I spent all morning calling for a service call and everyone is telling me they can't come out until next week. I call LaXpress and the Technician says that he's in the area and can be at my place in about one hour. When he arrives he tells me that he was here 2 yrs ago. I was so relieved that I found him again. In 40min the only sweat that I saw was on my glass of ice tea. I won't lose his contact info again read more

Jesus and his team are amazing. They were quick to reply, knowledgeable, and communicated throughout the entire process. They are a MUST hire! read more

I read the negative reviews from 2016 about; the owner Jesus not returning phone calls but chose Laxpress due to all the other positive reviews regarding their work and costs. Jesus provided me with his cell phone and office numbers and accepted or returned all of my calls timely and without incident. If they were running late he personally notified me. I had Jesus and his team install new AC units in my 3 rental units and most recently my home. He has always been the lowest cost, recommended the appropriate equipment, and performed the work within the same or couple of days. They have all been very professional, dressed in uniforms and appear to know their work and be very skilled. Jesus cares about his customers and has gone the extra effort to make me satisfied. Whenever there has been a problem he has been able to trouble shoot and resolve it for me. I have had other AC companies in the past that have overcharged for service calls and tried to always up sell me but not Jesus. I can highly recommend him and his team. read more

After meeting with several companies for an estimate on installing a new air conditioning and heating system for a residential home, I selected Jesus from LAXPRESS to do the work. I was impressed by his knowledge, expertise, and professionalism which he exhibited before and throughout the whole installation process. I can't thank him enough for the excellent work he and his crew performed in completing the work, on time, and at a great price. His dedication to quality service is next to none. read more

Diagnosed and fixed my AC issues rapidly and professionally. It cost seemed fair to me.

Owner Jesus Chavez explained, in the nicest possible way, that the reason I needed to have the evaporative coil replaced in my 2003 HVAC system was because I'd not done annual servicing on the system. Although he was charging for that replacement equipment, he and his guys fixed the slipshod work on the original ducting installation, provided many before and after pix, and went into great detail about why the original duct work might have passed inspection back then (done with permit), but that it was not good, and wouldn't pass today. They strapped up the duct runs in my attic and also found a break in one of the duct joints. The AC compressor outside was cleaned to a faretheewell. I feel I definitely got my money's worth, and will be calling this outfit to schedule annual servicing! Jesus and his guys Ricky and Ricardo were pleasant and cheerful. read more

I should have took heed to the latest review that was posted about this company but I decided to still give this company a try. I spoke to Jesus on Wednesday and booked an appointment for the next day for 6:30 pm. On Thursday I called at 5:00pm to confirm our appointment and told him if he wanted to come earlier that I would be home. Jesus said he was at a job currently but he would see me at 6:30. Well 6:30 passed, 7:30 passed and finally at 8:30 I became concerned. Since he told me he was at a job when I spoke with him earlier I assumed that maybe he was running behind. When I called to see his ETA he didn't answer the phone nor did he ever return my call. Very poor customer service. This seems to be a current trend with this business which is completely unacceptable. There is no way that this company would ever get any business from me in the future and I suggest others look for a different company to do business with if they want to make sure that someone would even show up. read more