Following up on my last experience here…read more The restaurant had contacted me and asked me to come in so they could give me the correct order free of charge. And on top of that, they also gave me a gift card for future use. I can't remember exactly what the amount was. I wanna say it was $20 but I'll never find out. Why? Keep on reading. So months later, I finally decided to go back to the restaurant to use the gift card. Keep in mind, this location is so far out of my way I don't come here often. I usually would order delivery as noted in my original review. But guess what? When I had placed my order and I tried using the gift card, I was told that the gift card was the 'old' version and might not be usable anymore. And it wasn't usable. They tried swiping it, they tried calling the number on the card, they tried everything, but the gift card was just useless. I mean seriously? What a waste of time and gas driving here. So I paid for my order and I left. I'm giving up on this location. I do have to mention though; the two times I came into this location the staff were all helpful and friendly. So there's that. But that still doesn't make up for the horrible, horrible experience with wrong orders and gift cards that don't work.

Awesome food! Great and friendly service. The chicken is always crunchy and flavorful.read more

New favorite unlocked Everything was sooo good, but let's…read moretalk about those fries... easily the BEST I've ever had--fresh, hot, and perfectly seasoned every bite. Friendly staff + quick drive-thru = 10/10 experience. I'll definitely be back! Clean exterior, easy to find lanes, and love the colors

I was really excited to try this hamburger stand. I love the aesthetic and the cute building…read moredesign. The burger left a lot to be desired It was flavorless but the fries were fresh. The burgers are about the size of your palm....Which is fine since they are only $3.

I actually went to the location at 6920 Cook Rd. in the Zoom Corner Store. I do not see that…read morelocation on Yelp so this is the closest location near there. I have been wanting to come and try the chicken here for a while now. It is in a corner store. I walked in, went to the counter, and looked over the menu. There was a lady taking my order, in which I ordered a 3 piece dark with Fries. I told her that I wanted fresh Chicken and she assured me that she had just cooked it. I had to go pay at the register in the store. I waited on my order for a bit and then it was ready. I got home and the chicken was still hot. It was seasoned well(not too much, not too little) and tasty. I will definitely go back for the chicken.

Fresher chicken! Tasted like old grease. Fries were over cooked. Just a horrible experience for the…read moretaste buds...

I have passed here for many years. Today I stopped in…read more Ordered online, yet had a long wait in the pick up line. A text sent when food is ready for pickup. I went with the BBQ Hot Dog with Chili no cheese and Bacon. I should have waited and got 2 chili dogs for much less. Please go to cooking with Non Seed oils, Beef Tallow to be exact. Get away from Fake food and Beverages, if not all should avoid places not serving Organic Food. JS.

So yummy!! Always…read moregreat food and affordable. This is one of those places even the kids love and so does our wallet.

Overall I felt it was ok, better tasting then some other places, but nothing too special that I…read morecrave going back for. I got the parmesan garlic strips and the original hot strips. For the traditional wings, I got the hot lemon pepper and the cajun. I would rank the parmesan garlic strip first, then the hot lemon pepper, then the original hot strips, and finally the cajun wings. Taking a star off for a previous to-go phone ordering attempt. The ordering on the phone was through AI and after telling them what I wanted, I wanted to ask whether I could pay in person instead of with my card on the phone, and so they transferred me but whoever that it got transferred to didn't pick up so then it just went to voicemail. I had to call back to order again, so this time eventually a person answered but then they just said that I can't pay over the phone and I had to place the order with a card payment. So essentially, I would have to call back a third time if I wanted to get some wings. It was getting too much at this time and I ended up ordering from another place.

First time ordering and I'm disappointed. My order was incorrect. Of course I did delivery so the…read moredriver didn't know. I am not able to get in contact with the restaurant. It's some AI person talking and keeps forwarding me to the restaurant but no one is answering. I'm super annoyed and feel like I wasted my money! Update: I went back to the restaurant the NEXT day and no manager was available however there was a girl that worked in the back with red hair who assisted me and remade my entire order no problem. And she apologized for what happened. There should always be a manager or team lead available to assist when problems like this arise. However I was very grateful for her attentiveness and quickness to make sure I was okay.

Craving for some fried chicken and around the corner was Urban Bird Hot Chicken. The staff was…read morepatient and courteous. Had their popular Tenders Basket in lemon zesty flavor, and was pretty disappointed with it. The tenders were definitely not jumbo size, and they were dry. The lemon zesty flavor didn't come through for me too. The toast was the only decent food in the basket. The store is pretty small and definitely not for big crowds. Parking is easily available surrounding the store.

It seems hot chicken is the latest craze. They're popping up everywhere. Simple concept - chicken…read moretenders with your flavor of sauce on a bun or not, fries, pickles. The wife and I have tried several and like the food. So we were out the other day and saw Urban Bird HC. So in we went. Again, simple menu, but with some interesting combinations. We split a basket and kept it simple, 3 strips with 3 different sauces and fries. Oh, and a slice of bread on the bottom - that's important. The chicken tenders were huge. Just enough sauce so it wasn't over kill and messy. Really good crispy FFs. And remember that bread in the bottom, a slice of buttered Texas toast and it had soaked up all those flavors - now that was good. We really liked this place and definitely will come back. Gonna have to try those loaded fries. Later.

I wish I can give Five Guys burger a better rating, similar to the reviews that are framed so…read moreproudly on the walls, but I'm simply not a fan of their burgers or fries, especially for the cost. Because of how simple this fast casual meal is, I don't find it worth the heavy price tag. As of August 2023, you can order a cheeseburger and bag of fries for ($11.21 + $6.11) $17.32. Add a drink ($3.01), and you'll be pushing to $20.33. Finally, let's add tax and 15 percent tip because you are feeling generous towards the cashier. Your meal for one person comes out to about $25.31 (assuming tip is after tax). If you take your family of four, you can easily spend over $100 for burger and fries! Holy moly. The burgers lack flavor because the beef patties are purposely not seasoned. What would Chef Gordon Ramsey think? It's simply ground beef that's pressed into a patty and cooked on a flat grill. I do appreciate the taste of beef by itself sometimes, but my burger was really lacking. The french fries came soggy and under-filled. They were seasoned well, but too were too limp for my liking.

I like the burgers, love the fries, but not the price. A little cheeseburger, little fries (though…read moreenough for two or three), and a small drink cost $18 plus. Service was average--neither bad nor extraordinary. However, I found this location looking a bit ratty. It wasn't disgustingly filthy, but it wasn't sparkling clean. It needed sweeping, tables needed wiping, and bathrooms needed cleaning. It seemed neglected.

We decided to try something new today for lunch and I am so glad we did…read more First of all, you are greeted with a smile and a hello and that right there start your meal out perfectly. They have so much to choose from. So you can get your burgers as a meal or on its own. Every burger comes with a double patty of meat, but you can get one with a single patty. The burgers are cooked to order and when you get them, they are fresh. They are not over seasoned, but they do have the perfect amount of seasoning on each Patti. The bacon was crisp and they did not skimp on the pieces of bacon. The vegetables are fresh and crisp and quite cold. The pickles are absolutely phenomenal and so tasty with the perfect crunch. The french fries came out fresh and salted perfectly and they were so tasty. The buns tasted a lot like challah bread. It was soft and flavorful and absolutely tasty. If I am being 100% honest, I have not had a burger that good in a long time. We enjoy burgers a lot and we're always looking for new places to try out and this is at the top of the list. If you are ever in the Richmond area, make sure you give this amazing hamburger joint a try. We thoroughly enjoyed this meal so much that we cannot wait to go back. The food is so fresh and done so well that you will want to go back as soon as possible.

Wayback burgers turned out to be better than i expected. The burger patty was actually very juicy…read more I actually did a takeout order and placed it over the phone. Went with their double and french fries. Burger came with all the fixings. And fries were golden, crisp. Unlike some of those soggy ones that are served at different places. Service at counter was quick n efficient. There were enough seating inside. Heard good jams playing.