Very rude cashier going through drive-thru. All staff pretty rude actually not personable at all…read more Food was cold.

The service is terrible, I was waited on by 3 people. Each one was rude for absolutely no reason…read more They don't have regular bone in hot wings on the menu like every other chicken express in east Texas, so I order the "hot bites" That no that is not available. Then charged extra for ranch, after eating at chicken express for probably 50 times at different locations have never been charged for ranch. I will never be eating this location again. It's amazing that stay in business.

As a local DoorDash delivery driver, I can say with plenty of experience that this is the SLOWEST…read morefast food place in town. Every pickup I do is 10-15 minutes past my expected pickup time. And it is becoming all too common for the staff to snap and yell about how busy they are (in an empty restaurant) when a customer dares to ask, "about how much longer?" They just yelled at me for this after I'd been there for 15 minutes, and at another in-store customer who was already waiting when I arrived. There are plenty of good chicken places in town with excellent service. I recommend you try one of those! (And if you DoorDash from here, don't worry. I won't be the one delivering this store any more.)

The absolute worst food I have ever paid for. 4 warmed over hard chicken tenders and a hard…read morebiscuit. Got this to go and didn't discover how bad it was until I got home. I'll accept giving them a one because the potatoes were at least warm! This KFC is not even close to their competitors, I.e., Popeyes, Golden Chick and Chic Fil A!

This is the second time that I've come with the same issue. When I started getting the spicy deluxe…read moreit was at 2 other locations in 2 other towns hours away. It came with a spicy sauce on it. When I came here last, my spicy deluxe was dry. I asked for the spicy sauce and was told they don't put it on the sandwich. So I asked for mayo and I'm told that they can't put any sauces on my sandwich. Today it's the same and I was told that they don't have the 'spicy sauce' that the other location used. I can receive packets of mayo but I shouldn't have to put it myself. I spoke to the manager. In the end I said that I would not return, but they're so busy and the only one in town, they probably don't care.

OMG! I'm a huge Chick-fil-A fan but this location is piss poor…read more S L O W 1 girl standing beside the order location has to ask everything at least 3 times and I have had time to do multiple task while I sit and wait including type this review. I should not be surprised in shit town like Mt "Un" Pleasant.

We were very satisfied with our meals. The burgers are delicious! Definitely recommend! 10/10read more

Always fast friendly service and the best burger in town. It is drive thru only but you will not…read morebe disappointed!!

Stopped in on a chilly night for a first time visit to dine in. It was actually colder inside than…read moreit was outside and everyone was freezing except the staff. Customer service was good. The place was dirty, we had to ask to have our table cleaned off before we sat down at it. Food was fast food and nothing to brag about or even want to make a return visit for. The table was so wobbly I thought that it was going to walk out the door on its own power.

They don't have Hot Garlic Parmesan flavor like where I used to live. Yet, I will live... lol…read more It was very crowded and there was a wait but I have found that this is typical at other Wing-Stops as well. The space isn't good for people with a handicap and use walkers or wheelchairs. This was my experience. They were polite and I enjoyed my food.

The drive through lady was rude. Not friendly at all and went out or her way to be rude. I would…read moreavoid this restaurant. The drive through girl slams window in our face. Never thanked us and seemed angry . This is uncalled for. Not recommending this place .I agree with all the other negative reviews on this place. Needs new management.

Need new management. Waited 30 minutes for my meal and then the lady that took my order forgot my…read moreorder and what I ordered. So I asked them for a refund and the cook argued with me and said NO he could not give me a refund. Then he tried to charge me for my drink that came with the meal. I said thats fine, I will call my bank and report the charge as fraud. He said I couldn't do it and kept telling me he wouldn't give me a refund. After arguing back and forth he refunded my money. He took my drink back and threw it away lol. No wonder that place has only 1 star.

Wings are better than Buffalo Wild Wings - very meaty and saucey. They have lots of sauces to…read morechoose from. We've been here twice and we got seated right away. First time at a booth table and second time at the bar. Both great experiences and we will continue to come here! Husband's note: The French fries are the best in town!

This place is great. Toni is by far the BEST waitress in the building. She knows the menu and all…read morethe good food.

My food was all mashed together on my bigger plate my orange chicken was open in the bag will not…read morebe coming back to this location!

Ordered the new Sizzling Shrimp today. Shrimp was fine, but almost all the vegetables with it were…read morebroccoli stems! And they were tough, woody, and inedible. I know because I tried to eat 2 of them but ended spitting them out into a napkin. I took the remaining stems out of the bowl and put them in a plate. My wife took them to the manager to suggest that they not put so many stems in the dish. She was told that they were "baby broccoli" stems and belonged there. Not sure about​ the botanical or agricultural definition of "baby broccoli" but from a culinary standpoint these things were horrible. Maybe the got a great deal on broccoli because I had planned to get the "mixed" vegetables with the meal, but saw that most of them were gone and what was left was 80% broccoli and the remaining 20% was cabbage. So I passed and got chow mein instead. I should add that we have eaten at this place many times in the past (it's actually one of our favorite places for a quick meal) and it has almost always been quite tasty. Just don't order the Sizzling !

Went to the Mount Pleasant, TX Whataburger to pick up my online order. When I got home (30 minutes…read moreaway, an hour round trip), I discovered two meals were missing. I immediately called the location and spoke to the manager. She told me I could drive back to have them remade. I explained that I wasn't going to spend another hour on the road for their mistake and simply asked for a refund. She replied that it was "not company policy" to issue refunds and instead offered for me to come back tomorrow to get the missing food. I told her I don't come to Mount Pleasant often and would not be able to come back tomorrow. She then offered to extend the remake for a week, and later even said she could ask her district manager to extend it for two weeks. None of this fixes the fact that I paid for two meals I did not receive. This is absolutely unacceptable. Refusing to refund customers when an order is incomplete is stealing. I paid for food and did not get it. Whataburger should do better.

Honest review or sugar coat? How about the short Honest review- Before the Mexicans took it over it…read morewas exceptional now it absolutly sucks especially at night. Too much to go into details about on here but many of us locals are saying the same. Facts dont care about your feelings. Too bad because they used to be really good. Quit chasing dragons cause this place will never be the same