I have been waiting to write a review for LBR, as I was hoping the store and its owner Maria would resolve the issues that they caused for me, or at least refund me for the ridiculous amount they charged me for alterations that did not even happen. However, after an extremely stressful week, I find myself feeling taken advantage of, dismissed and deceived. WARNING TO ALL: Save yourself from the stress and overcharges this "business" creates. I bought my reception dress from LBR in 3/2021 for my wedding in 9/2021. The sales woman who initially helped me seemed friendly and great, and I felt confident buying a dress from this store. However, that was the last time anyone was friendly to me there, and the last time I felt confident with the store. My dress arrived and I was scheduled for a fitting in 8/2021. I went in for my fitting, was literally rushed to the back of their store by a seamstress telling me to "hurry" because she had another appointment at the store next door. Mind you, I was EARLY for my own scheduled appt. She rushed me into the dress, didn't even let me strap my shoes on and then pulled me onto the stand to begin alterations. I asked her continuously to make specific alterations and she waved her hand at me and said 'yes yes I know what I'm doing'. My MOH was with me, and works in fashion herself, and pointed out several mistakes the seamstress was making but was completely ignored. Not even 5 minutes later, she told me to take off the dress because she had to leave. There was no air conditioning in the store and I was already feeling shaky, and the last thing I needed was to be pushed into a tiny dressing room. I changed and came out and was told alterations would be nearly a thousand dollars. I was shocked, and questioned this but she became loud with me and stated she knew what she was doing and this is what the price would be. I didn't question this again - because, I mean, she's the professional right? So I paid and I scheduled my next fitting to be for the first week of September. A week before my fitting, I received a call from Maria. She told me that her staff quit and I would not be able to pick my dress up from the store, or even go to the store for a fitting. She said my options were to drive to the seamstress's house (which is nearly an hour and a half away from where I live... whereas the store was only ten minutes), she would credit my "gas expense" for the drive; or she would "uber" my dress to me.... I'm sorry, WHAT?! After thousands and thousands of dollars spent, I was essentially being told 'tough luck, there's nothing more we can do for you'. I eventually was able to have the seamstress take my dress to the store next door because that is where I bought my ceremony dress. I was guaranteed by Maria that the specific design/cut of my dress was "easy to alter" and there would be no issues when I received it. Well, other than the train being shortened, IT WAS HORRENDOUS. There were piles of extra fabric at the sides, which made it seem like the seamstress had just clumped a bunch of fabric together to "alter" it. I ended up having to pay this other store for their alterations team to fix this mess of a dress. So here I am, two weeks before my wedding, having spent not just thousands on a dress, but an additional thousand on alterations that didn't even happen, and apparently can not happen because the store no longer exists. Maria refused to refund me for the alterations I had paid for, and does not even seem to care about the unnecessary yet enormous amount of stress she has placed on me, and I can imagine dozen of other brides who they have closed their doors on, literally, with little to no compassion or empathy. read more

Such a wonderful experience! I had gone to so many shops and kind of felt a bit disheartened when I couldn't find the right dress. Upon coming in here and working with Denisa, my outlook completely changed and I found the dress of my dreams! Denisa special ordered a sample dress she thought I would love from their Chicago store to arrive in time for my appointment just 48 hours later! Trying the dress on that she had chosen, literally brought me and my soon to be SIL in tears because it was the one! Couldn't be happier with my entire experience! Great store and service! read more

Amazing service with a personable staff that meets your every need. Found the dress of my dream! Thank you so much Luxe Bridal Rack for helping me find my dream dress! read more

LBR Bridal - Luxe Bridal - Bridal Near Me - Birmingham, Michigan

I purchased my dress from Luxe Bridal Rack and I had a wonderful experience. I highly encourage future brides to shop here. After scheduling an appointment, Keturah sent a follow up e-mail introducing herself and letting me know the procedures they had in place for COVID-19. Keturah also asked me to send pictures of dresses that I was interested in. I appreciated this because I have specific tastes and am very particular about how I want to look on my wedding day. When I showed up for my appointment, Keturah already had a few dresses pulled so I didn't have to spend time perusing the rack, which can be very overwhelming. Keturah knew my style and exactly what dresses to pull. The shop owner, Maria, also took time to come over and speak with my mother and future mother-in-law, which I thought was so welcoming. During the entire appointment, both Keturah and Maria were very attentive. I didn't feel rushed and I truly felt that they took the time to listen to what I liked and disliked. I ended up purchasing the third dress I tried on. I also purchased my veil and a headpiece. Can't wait to go back for my fittings! read more

LBR Bridal - Luxe Bridal - Bridal Near Me - Birmingham, Michigan

Maria who owns both Chicago and Birmingham shops was beyond incredible to my daughter and myself in the search for the perfect wedding gown - She was able to rush a dress we saw in NYC to the Birmingham shop when she was at that designers show in Palm Springs You get the knowledgeable yet relaxed vibe of a high end bridal boutique without any attitude or high prices I couldn't thank her and her team enough read more

In the craziness of COVID, I'm finally getting a chance to review this place, so here's the good, the bad, and the nightmare. The good: they have good prices, and a decent selection of gowns. I don't think she's working here anymore, but the blonde woman was super nice, welcoming, and patient. The bad: I came here several times to look at dresses, and so did my sister in law. When my sister in law looked, it was after I had, and during my hunt I had fallen in love with a dress from elsewhere that ended up being my wedding dress. The owner was there and she heard me and my in-laws talking about it, and asked to see the dress. None of your business, but ok, whatever - I showed her. She proceeded to insult the dress, question me on why I liked it, and show me ugly dresses in her store as alternatives. This put an extremely bad taste in my mouth, and quite frankly, it was insulting and inappropriate. I get that as a business owner you want the business, but don't interject into conversations and don't insult someone's wedding dress! I would have happily recommended this place to my friends and family* (*at that stage) even though I didn't get my dress from here, but after that, definitely not. Now, on to the nightmare, which was a true hell for my sister in law, who ended up getting her dress from here. What she went though, no bride should ever have to go through. She ordered her dress and was told that it was a custom dress, as in custom sized to her body. In the words of Maury, THAT WAS A LIE. When the dress came in, it was three sizes too small on the cups. Boobs were spilling out the top, side, bottom, anywhere you can imagine. Not to mention, the dress came in VERY late. No one knew what to do. The owner blames it on the designer and says there is nothing to be done, and it's not their fault. At this point, it's less than 2.5 weeks before the wedding and she has a dress that doesn't fit, a bridal salon that doesn't want to help, and no time to get a new dress. We end up reaching directly out to the designer who says he doesn't do any custom sizing on this dress, checks the specific order, and confirms that the order requested a standard sizing, nothing custom about it. So, owner got caught in a blatant lie, the mess up was 100% their fault, they chose too small of a size on the standard sizing. Further drama ensues, and at this point we are less than two weeks away from the wedding. Owner and LBR staff are NOT HELPFUL AT ALL, and VERY DIFFICULT to get a hold of. My sister-in-law is freaking out, her wedding is around the corner and she STILL does not have a properly fitting wedding dress. Owner says they will add fabric to the top and to work with the seamstress, and tried to charge her extra for this service. We argued back and said absolutely not, this is on you to fix. It goes around and around and the owner STILL DOES NOT BUDGE. In the end, she ended up giving a couple measly $100s odd as consolation, which is total BS, and so wrong. If you ordered the wrong size of dress, that's on you to make right, not on the bride to pay to fix. Anyway, SIL tries to coordinate with seamstress who never answers and is only there during certain days and times. Sorry, but if your businesses bungled up the situation this badly and the bride does not have a fitting dress 1.5 weeks before the wedding, I don't care what your business hours are, this situation should be priority #1. To cut a long and unpleasant story short, the bride got the dress A DAY OR TWO BEFORE HER WEDDING. The bride's few weeks before the wedding were spent STRESSED, WORRIED, UPSET, ANXIOUS, FREAKING OUT due to the situation with the dress. It was so bad, she was fully prepared to go somewhere else and find an off the rack dress at the last minute. It was an absolute nightmare for her, I wouldn't wish it upon anyone. I would not recommend this place to anyone based on our experiences. I get that mistakes happen, unfortunately they do, and it happens to all of us. However, the way the owner dealt with this, made everything 100000 times worse. The unprofessionalism here was absurd. Pay a little more somewhere else, the peace of mind is so worth it. read more

I wish I could give this store no stars. The Owner Maria is very rude and unprofessional when it comes to handling issues with her so called brides! I was sold the wrong dress and the and the owner had the nerve to say I was lying when her employee should of just brought me the right fucking dress in the first place. Then I was charged even more money to buy the dress that I wanted that they already had in the store. Not a brand new dress, a dress everyone has tried own and need so some work. I don't write a lot but there so much I would love to say about Maria but, I'll sum it up with fuck you. read more

I actually picked the first gown I tried on! And I found it here. Jessica gave her opinion and was honest when I asked her. Very warm and welcoming. Exactly what I needed because I didn't know what to expect. -Crystal read more

I just want to thank Jessica for opening her door to us since we didn't have an appointment. I visited several other bridal shops but none were as personal as Luxe Bridal Rack. The atmosphere was great and Jessica was more than helpful. I was there looking for a reception gown and did I find it? Yes. Once again thank you Jessica for all your help and time. read more

Lizzie was amazing at the Birmingham location. She really understood my vision and found the most perfect dress for me!

I had an amazing experience at Luxe Bridal Rack. From the minute I walked in, I felt welcomed. Their customer service was amazing every step of the way. Besides their customer service, their dress selection was great! They were so unique and beautiful, it was hard to narrow it down to just one. The dress came in quicker than expected. Overall, it was a great experience! I would recommend them to anyone looking for a wedding dress. read more

I went to Luxe Bridal for the second time after my original purchased dress (at a different shop) gave me major dress regret. With 3 months until my wedding, I was notably anxious about finding a new dress. My stylist, Keturah, as well as Maria, the owner, contacted me prior to get an idea of what I was looking for. Keturah immediately read me like a book and definitely understood my personal style. She made me feel so comfortable and was extremely sweet and honest. She then pulled a dress that is one of the most unique and incredible dresses ever -- and my DREAM dress! These ladies are the best of the business. I will be recommending them for years to come. read more

My daughter was shopping for her bridal gown...she had in mind what she wanted and sent a couple of samples prior to her appt. When we arrived, Her sales consultant Keutarah and the founder Maria were greeted us with a warm welcome. Keuturah had several dresses picked out for my daughter to try on, each of them had the design that she was looking for. As the fitting got underway, it was clear that this was their passion and they loved what they do! While they were both extremely professional, and knowledgeable about the business, their interpersonal skills were exceptional. Needless to say, my daughter found the perfect dress and it is just phenomenal! I would highly recommend them for any bride who is looking to look phenomenal on their big day to try Luxe Bridal Rack! read more

The service and dress selection at Luxe Bridal Rack are exceptional! I have been to 7 other bridal dress stores before shopping in this store, and none of them compare. Keturah helped me find my dream dress, and I cannot wait to wear it! Maria, the manager, helped me coordinate my veil and accessories to go with my dress. This was truly the best bridal shopping experience. I highly recommend this place! read more

My initial experience was a 4, however, after alterations, I would give it a 2. When I purchased the dress, Maria, who is the owner, said they could alter it to fit my body. This is not true. The seamstress helped with a lot, that's for sure. But she had her own strong opinion of what she thought was best and was not in any desire to do what I wanted for the body that I know best. The last day she raised her voice at me and said "this is how the dress is going to fit your waist and I cannot and will not do anything about it." I found this tone and comment to be very disrespectful. Being an artist, I knew I could fix it. So after paying more than what Maria said it would cost, I took the dress home with me very unhappy. Keep in mind my wedding is 2 weeke from then. I took the dress to a seamstress in LA and he fixed the lose fabric on my torso. So in summary, I was lied to when they said they would fix it it to fit my body. I was spoken very rudely and told there was nothing she can do nor willing to do. She always had a problem helping me close the gown because of the buttons. They charged me $150 more than I was quoted and I was spoken very rudely when I asked for my dress to be skin tight AND I was told there was nothing I could do and had to settle for that fit two weeks before the wedding. When in reality, it was fixed in LA for $55. And, to top it off, Maria, the owner, ignored my messages the day before the last fitting when I asked for her to tell the semestres to do what I wanted and not what she wanted. I really wish this would have worked but I am very sad to have to write this review. However; I don't think anyone should have to wear their dress according to that the seamstress wants and spoken in that manner if you don't agree with her. Hope this helps :) read more

I'm in awe of these hardworking ladies in this bridal shop!! They were absolutely incredible and made me feel SO special and beautiful! I had the best experience here and would recommend this place to anyone! I cannot thank each of you enough!!! read more

Luxe Bridal Rack is a beautiful.. I had been to two salons prior and was pretty much over trying on the dresses by the time made it to Luxe Bridal Rack. Jessica was my consultant and she revamped my excitement. She pulled many dresses and styles for me; however the first dress she put me in, I bought! I loved it so much that I didn't want to try on anymore. She was able to show me different veil options and even pulled/held my dress to how I would want it altered so that I could see the entire vision! Jessica was perfect and I'd recommend Luxe Bridal Rack to everyone in a heartbeat! read more

I am planning our wedding for September 6, 2019, and everything seemed so easy when it came to the venue, photographer, etc. What gave me anxiety was finding a dress because I am so unbelievably picky. When I walked into Luxe Bridal Rack I was immediately put at ease. Their store is not overwhelming and I was the only appointment at that time. They truly focus on just you and make you feel like there is no pressure to find the dress that day, but just to find out what styles work for you. Since I had no idea what I wanted my consultant was amazing and let me try on so many different styles to find what worked for me. She picked some dresses, as well as me and my bridesmaid. When we walked into the room there was one dress my consultant pulled that I was like "no, that's probably not it, doesn't look like me, but I will try it!" and sure enough, that is the dress I now proudly own. From there she was so patient, getting different veils for me to try on, clipping the dress in all the right places to get a better idea of what it would look like, etc. I could not have had a better experience. I even made sure to go to another salon the next day just to make sure I was 100% positive and nothing compared to Luxe Bridal - dress wise or customer service wise. I am so thankful and happy we found them! If you're looking for your dream dress, go! You won't be disappointed. read more