Used to be great, but new owners have led to truly terrible service…read more
Unique Pizza has been our go-to spot for years. As of Dec. 2025, the husband and wife who owned the shop have sold to new owners. Unfortunately, at least so far, the new folks fall far short of the precedent set by the previous owners.
I went to their website (not an app like uber eats or slice, their website uniquepizzeriamenu.com) and placed a to-go order. They have added an option for delivery, so I thought I'd give that a try. I paid a $6 delivery fee, and left a $7 tip on top of that. I got a series of notifications that they were more backed up than usual, and I could expect delivery in about an hour. No worries. I had plenty of work to keep me occupied.
About 50 minutes later, someone from the shop rang me up. "Your pizza is ready," they said. I explained that I had ordered delivery. "We don't do delivery," they said. I told the guy that was weird, because I ordered from their website, where delivery was an option, and had paid a delivery fee and tip. The guy on the phone curtly told me he didn't know what to tell me, but they don't have delivery, so if I want my Pizza, I can come to the store and pick it up. I tell him OK, I'll be there in 15 minutes.
So, I drove up the road (in the rain) to the store. Upon arrival, I see that the new owners have redecorated. I hate to be harsh, but they have transformed a cozy, homy pizza shop into something else entirely -- they have added a geometric textured wall, uplit by bright neon purple spotlights. The place looks like it's going for a cold nightclub aesthetic, except for the "live laugh love" style salt and pepper shakers on the tables. But, you know, I don't think they get a lot of dine-in guests, so, whatever.
After waiting in line, I get up to the front. I have my receipt, and I'm hoping that maybe they can refund me my delivery charge -- if not, no worries. I give the guy my name and he looks at me like I'm an idiot. "The delivery guy already picked up your order."
Of course, I'm baffled. "Are you the guy I just talked to on the phone?" I ask. He says he is. "You told me you don't have delivery." Rolling his eyes, the guy explains to me that just after we got off the phone, a delivery driver he didn't know came, and gave my name. So, he gave my Pizza to this driver. I ask if it occurred to him to maybe call me back. Before he could answer, the delivery driver called me, annoyed that he'd been knocking on my door and no-one was home to accept the delivery. Ultimately, the driver ended up leaving my pizza on the ground in front of my apartment, where it was rained on for 15 minutes as I drove home to get it it.
The guy at the counter was utterly unapologetic, and acted like I was inconveniencing him because of this mix-up.
I'm sure what happened was, this business is under new ownership. They have set up their website so that someone can order delivery, which, behind the scenes, is handled by the Slice app. Slice then uses Uber Eats drivers to pick up the pizza. The guy behind the counter was unaware of this, and when he saw I had ordered delivery, he didn't know what to do, so he called me and asked me to pick up the pizza. Then when the Uber Eats driver showed up, he didn't know what to do, so he just gave the guy my pizza.
It's all kind of understandable, a funny growing pain of new ownership.
The way it was handled, though, was really frustrating and inconsiderate.
Needless to say, after being a regular customer for years, this was my last order from Unique Pizza.
My advice for the new owners:
- Make sure you train everyone working the register on how delivery orders work on your website.
- Tell your customer service folks to be nicer. The customer isn't always right, but when something gets messed up, take ownership of the mistake and try to make it right with kindness.
- The new decor, especially the uplighting, is not working and creates an uncomfortable ambiance. You may want to rethink it.