I am very, very irked by Brooklyn Banya. We traveled approximately two hours to get to BK Banya…read morebecause it's one of the few places that allow those under 18 into the baths. We called ahead and spoke with a gentleman who assured us (1) they were open on Yom Kippur; and (2) they were happy to accommodate my children and friends of mixed genders. When we arrived, the extremely unpleasant older woman at the front desk told us that Thursdays were for men only and turned us away very, very rudely -- despite the fact that the website says that men's only hours begin at 6 p.m.!! We were there around noon.) From the website (https://www.brooklynbanya.com/m): Men only hours: Tuesday 11am-11pm $60pp Thursday 6pm- 1am $60pp From what we could see and smell from the lobby, the place was dark, threadbare, and dingy, with a funky odor of mold mixed with perspiration and other unpleasant, unidentifiable things on top. So perhaps it was a cloud with a silver lining to be turned away. TLDR: - Awful communication. Info posted online is not honored or accurate. Info given verbally is not honored or accurate. - The space -- what we saw of it -- seemed dingy and dirty. - Staff are uninformed and extremely rude.

Authentic Brooklyn hidden gem! Brooklyn Banya is a real…read moretraditional bathhouse experience -- hot saunas, steam rooms, jacuzzi, and a refreshing cold plunge all under one roof. Clean, cozy, and relaxing atmosphere with friendly staff. Perfect place to recharge, detox, and meet great people. Highly recommend for anyone who loves authentic wellness and sauna culture! Great for wellness days, VIP gatherings, or private events with friends. Every visit leaves you refreshed, energized, and inspired.

I adore this spot! It feels like a little oasis tucked into Gowanus, the kind of place where you…read morewalk in and immediately exhale. I recently visited during their community hydrotherapy hours, which include access to the hot tub, cold plunge, sauna, steam room, and outdoor space. When the weather's nice, the lounging areas outside are especially lovely. They offer small, thoughtful touches like strawberries, almonds, and tea to sip between rounds. The vibes are truly calming and the staff are warm, welcoming, and attentive without being overbearing. You can rent a robe or bring your own, and there are lockers, rain showers, and great-smelling products available to use. It may not be the fanciest spa in the city, but I always leave feeling grounded, cared for, and reset.

Came here for a girls work retreat, LOVED IT!!! So relaxing and user friendly, the massages were…read moreAMAZING and the staff was sooo nice

This neighborhood spa is a hidden gem. Personnel is friendly and kind. The spa is immaculate and…read morethe services are amazing. I always leave feeling energized. Elizabeth is awesome, she knows how to pamper her clients. They have always been consistent with their services. You won't be disappointed.

Just got back from another magical massage from Liz. She is extraordinary. When I fly in from CA,…read morethat is my very first booking.

We had a great time here - received a voucher as a gift, and we had a four hour timed entry. The…read morefacility isn't huge but there is a great variety of saunas and pools. The locker rooms were clean and towels plentiful. Some of the rooms were under maintenance when we visited, which was a bit disappointing. Would come back again!

Great amenities, but atrocious customer service and billing management…read more I booked an 80-minute couples CBD aromatherapy massage with hot stones for my sister and me over Memorial Day weekend. This place came highly recommended, but when we showed up, their systems were completely down. No one called us beforehand because they had no access to their system. To their credit, the front desk team was kind and allowed us free access to the spa facilities for two hours to check out the saunas, steam room, and snow room. We made the best of it and had a good time bopping around. However, their customer service recovery is nonexistent. It has been over a week since that visit and they are still holding onto my $700. Every time I call, I am routed to a call center agent who doesn't understand the situation and has no power to help me. Two emails to their billing center have gone completely unanswered. Keeping a customer's money for services you couldn't render due to your own tech failure is unacceptable. Since nobody there seems to know how to run the business or process a refund manually, I am moving forward with a bank dispute to reclaim my money. If you go here, pray their system doesn't crash, because you will never see your money again. UPDATE: Unbelievable. After blasting them on here, a manager named Claudia called me. But instead of taking responsibility, she tried to gaslit me by claiming I was being "combative" because I am frustrated. Let's get the facts straight: your business took my $700, failed to provide the services, ghosted me for a week, and now I'm the combative one for wanting my money back? She literally called me to play reindeer games, asking me to explain "what happened when I arrived." Girl, get out of here with that. You work there, you know your own systems were down. It is completely crazy to interrogate a customer about a tech failure your own business suffered. When I refused to let her talk over me or railroad the call, she tried to act like she was the one refusing to have a "combative conversation." It's pathetic corporate deflection. She finally said she would process the refund today because I wouldn't back down, but dealing with this level of unprofessionalism just to get a refund for services never rendered is ridiculous. Management here is trash.

Natural balance is a fantastic spot for relaxation and rejuvenation. I love coming here for a…read moremassage, the staff is incredible and it's the most relaxing experience between the ambiance and the massage itself.

I can think of no better way to relax and lift my spirits up on a day like today. The space is so…read morebeautiful and serene and I felt my stress start to melt away the moment I walked in. Fran and Nadia were super friendly, wonderful and welcomed me so warmly. Whitney was my massage therapist and let me tell you, she was absolutely amazing. Combined with her genuinely lovely and calming personality, the level of pressure was simply perfect and she gave me the best massage I've had in years! Overall a phenomenal experience. I felt like a brand new person. Natural Balance is a true gem and I highly recommend!

So good! So calming! #Goodvibes And Great costumer service. MASSAGES ‍ "ARE BOMBSHELL!"read more

I usually don't leave reviews , But she deserves her flowers , after a week post opp from getting…read moresurgery in Miami , I was in so much pain she made feel so comfortable and at ease with her Post opp care compare to how I was getting treatment in Florida , I Love Ms Lily and I will forever be thankful for your services

It was my first trip but it certainly won't be my last! I had a day of complete relaxation. I…read morehighly recommend for the following reasons: 1. Professionalism and personableness of the staff. 2. Clean facility and relaxing atmosphere. 3. Great value and offering of services. 4. Good cocktails!

One of the staff made me feel very uncomfortable by the way she spoke to me! I won't be back nor…read morewould I recommend anyone.

The Magic Post Op staff is one of a kind…read more They really took the time to learn the exact type of after care that was needed for my procedure & i'm so grateful they were recommended to me by my surgeon Doctor Gordon Anden

THEY DESERVE 5 STARS AND MORE! I was so swollen, in pain, and vulnerable after my surgery when I…read morecam here looking for post-op lymphatic massages, but I was welcomed with open arms. This is a place for healing, where they take time to learn your body. You're never pushed into painful unnecessary massage techniques too early. Every massage was so thoughtfully done and catered to my current state, I can recommend their massage specialists enough! When looking for post-op after care you want it to feel like home, and this is exactly what Magic Post op was for me! Did I also mention their healing herbal tea is amazing? The recommendations for the supplies I would need such as rajas, foams and boards were spot on. The ones I originally got were not the best but based of their recommendations I as able to get the exact level of compression I needed. They also referred me to alteration specialists to adjust my faja as my size changed during the recovery. The attention to detail, the quality of the oils and just the overall atmosphere was such a healing experience. I think this might be the best post-op care in NYC and I'm grateful for everybody on their expert wellness team who worked with me.