I read the several five star reviews on Google and figured I would be leaving one as well after…read morehaving Avalon replace my roof. Unfortunately, it felt as if they stopped caring once the contract was signed. The sales guy, Frank, made all sorts of promises to make the sale. They would put out tarps and take precautions to reduce the mess, the work could easily be done within a day, they would have an HVAC team replace the rusted out furnace exhaust pipe while the roof was open, etc. He said to come to him with any concerns or questions, but that was a mistake I made several times. I tried to get confirmation on our installation date and time, as I never received a call or message to confirm. He never answered, but I did eventually get ahold of someone in the office the day before. They seemed to know nothing about the HVAC team, but assured me that they would be there the next day at 8 AM and that they should be done by sundown. I was concerned about accessibility, as we live on a busy street with no street side parking. However, I was once again assured that they would leave room in our three car wide driveway to pull in when we got home. No worries. The roofers showed up as I was trying to leave prior to 7:30 AM. Although I was able to squeeze by, I asked them to leave room for my wife to pull out of the garage, as she hadn't left yet. I got a call from her five minutes later that not only had they blocked the garage, but they also put heavy objects against the doors so she couldn't get out to ask them to move. She ended up going out the back door to ask them to move. When I got home, the entire driveway was unnecessarily filled. I called the office to ask that they move to let us in, but I was told no one had a way to contact them. Since I couldn't park close and had a toddler with me, we waited at the park until sundown. They ended up working until at least 8 PM, an hour plus after sundown, while we waited in a church parking lot. When we got out of the car, my son and I kicked nails as we walked up our driveway. I can't believe we didn't get a flat tire. There was not a tarp in site, but the materials were still there. I heard back the next morning that they would be back to finish the roof, they would have an HVAC team assess the exhaust pipe, and they would be sure to clean up the nails. They were on the roof almost just as long again, but they couldn't finished around the exhaust because the HVAC team needed to come back after the weekend. The driveway looked as though someone had hit it with a leaf blower. No nails in the driveway, just everywhere else in my yard. The HVAC team did quick work, and confirmed my suspicion that they had not even been contacted about the job until the day the project started. A roofer came out to finish the roof around the exhaust pipe, and I was once again assured a quality control person would do a magnet sweep to pick up the nails I hadn't found yet. I saw the roofer on my security cam, but never saw someone looking for nails. Afterwards, I easily spotted a team of nails coiled up in the grass. Glad I saw it before a foot or lawnmower found it first, although I'm sure there's more waiting for me. Also noticed that the exhaust for the small furnace in my garage had been knocked loose. Glad that wasn't running. We also found a bottle of yellow liquid in a water bottle in my yard and another broken one that I'm assuming exploded on impact with the ground. I understand the need for workers to relieve themselves on my roof if there are no other options provided, but I'd appreciate that such waste was removed before my child finds "juice" free for the taking. One good thing I can say is that the work was completed and the roof looks nice. However, the rest of these issues and the other one star reviews I read too late have me worried that I may run into more issues in the future. I know that things come up and you can't plan for everything, but the lack of planning and communication and care made the experience bitter. Would not recommend if you're looking to avoid such experiences.

I'm not sure where my review on Google went. Looks like several negative reviews were removed on…read moreGoogle. I'm on my 6th leak in less than 5 years. 2 in the last few months. In 4 different locations in my house. I have an "in house warranty" which has been an absolute nightmare to use. Every time I call, I get flack from them. First I was told today that they "don't do seal repair and they can send someone out for an estimate." She "couldn't find the warranty in the system." So again, it had to be escalated. They can never "find my warranty information." It is ALWAYS escalated to get any help. I've included pictures of the 2 most recent leaks. One in my kitchen and one in my son's bedroom. Every one of them have had some sort of seal leak. It's happened around my vents, skylight and chimney.