If yall have ever watched the show called "A Black Lady Sketch Show", this office is a spitting…read moreimage and I love it! Kim and V (sorry I forgot your name) were both great, funny & engaging. I might switch my eye doctor and start coming here lbs

I have been a patient here since Hurricane Katrina. I have always been treated extremely…read moreprofessionally and always satisfied.

I love it here…read more Located conveniently in Target shopping in center. The girls here are wonderful. The Dr is truly awesome, very kind and knowledgeable. I have been coming here for the past 3 years and it's always a pleasant experience. Very clean and quiet atmosphere. Cool selection on frames.

I went to this location because it's near my job, so it's convenient. I needed to get some…read moreprescription lenses put into some frames that I already had and they were able to see me immediately and took care of everything I needed, even helped with getting all my insurance information. They were patient with me while I was trying to do all of that. Unfortunately, when I came to pick up my finished glasses, they didn't work out too well and they shared with me that I have a 30 day return policy if my optometrist change my prescription. It was the prescription that was the problem, not Visionworks. They change my lenses with no questions with the new prescription. Turnaround time was pretty quick. I waited about 2 weeks each time before I got my glasses. They can't do anything for you if a doctor is not on the premises. They are closed for any work on Thursdays because of this. The only thing you could do on a Thursday is maybe pick up a finished product.

I've been going here for many years - they are super nice, and especially good if you have…read morecomplicated eyes or a family history of eye disease.

I wish I had a better review to leave; however, at this point this is not the case. I've been…read morecoming to this office for many years, and generally had good experiences up until about two years ago. I came in for my routine exam, and things went as expected. I picked a pair of frames and spent about $300+ after insurance. Again, no complaints. Kat called me to inform me that my glasses were ready for pick up. I went and immediately noticed that the prescription was not correct. I shared this concern at pick up and was told that due to the prescription that I needed to wear them for about two weeks to allow my eyes to get adjusted. I didn't fully understand this because my prescription was the same as it had always been. I complied, and experienced headache and eye aches. I shared this and went back to the location. Again, I was assured that the prescription was current and shouldn't cause me to have any concerns. Instead it was. No resolve, I left to advocate another day. I went home and found my prescriptions from the prior year and current year, I called back and spoke to Kat to share with her my concerns and findings. She found the error, and i stead of apologizing she just took the glasses. The wrong prescription was totally wrong. I left the glasses and came back a few days later to pick them up. Again, I am still having an issue seeing. I shared this again, but was over talked and ignored. I was given the same advice of allowing the eyes to adjust to this situation. After two weeks and same concern I went somewhere else. They were able to find the concern and I spoke with the location and was told I would get a call back. It never happened, time passed and it slipped my mind to follow-up. I did call back months later and was told that although I communicated my concerns of not being able to see, and I was awaiting a response that too much time had passed for them to adjust the prescription. It sucks that I have had to overly communicate, advocate and continuously go back and fourth to get this situation corrected and still no resolve. I shared my concerns at every visit. I brought up the concern and did everything and I am still in a position of losing out money because of this. While I have a good experience at this facility the last two years have been difficult. I am choosing to not patronize going forward. While this is my experience, I share so that you are well informed.

I had a very disappointing experience. The service was unprofessional, disorganized, and…read morediscourteous. My records were not properly updated after my appointment, and I was never notified when my trial contact lenses were ready. Even with vision insurance, I found the cost of the eye exam to be exceptionally high for the services provided. Overall, I was very dissatisfied with both the customer service and the quality of my experience. As of today, I still have not received my trial pair of contact lenses nor my contact lens prescription.

The business manager is extremely rude for no reason at all. Why wont anyone do anything about…read morethis! A teacher and I came to pick up my glass and she came to pay for her sons glasses. it was right about 6:50. as soon as we walked in I said I am here to pick up my glasses and she kept saying omg what time is it what time is it and was very rude to us and her own staff. she totally ignored us as she was tapping her feet. she was so rude that another young lady came from the back and tried her best to assist us but needed the manager to assist her. the manager went to the back and never came back. the lady who was working on my glasses wasnt feeling well and was doing her best to stand up but the manager didnt even care. she was so nad that we came at 650. My glasses are loose. the vision is blurry in the left lens and the left lens has weird scratches on the lens. I paid 100$ on top of my vision insurance and i want my money back. The service sucks and i still cant see. That manager is making us RUN to other competitors asap! I need my glasses fixed or my money back please. I have never been treated this poorly at an eye exam!

Retail staff at this location lack customer service. During my purchase, the team members carried…read moreon their own conversation the entire time. A few days later I got a text saying, "Your new glasses are ready at LensCrafters. Stop in anytime. See you soon!" I went straight to the store, and the lady at the front desk said she couldn't give me my glasses because an optician wasn't present. I told her about the text, and instead of apologizing, she said, "Maybe you should call next time before coming." Needless to say, I will never be returning here.

This was my first visit to LensCrafters, and it was unfortunately not a great experience. The…read moreassociate mistook me for another customer and charged me the wrong copay amount. After completing the online paperwork, the front desk worker didn't explain what to do next, which made the process confusing. I was told I could browse and look for glasses but wasn't given any directions on how to try them on or a tray to place the ones I liked. I had to ask someone for help before getting any assistance. During checkout, the associate didn't go over the prices of the glasses I selected, and I was charged for the eyewear protection plan without even discussing or agreeing to that option. I'm not even sure they used my correct vision insurance plan. Overall, my visit felt disorganized and lacked clear communication. I hope future visits will show more attention to detail and better customer service.

As a patient of several years, it was disappointing to learn that Dr. Jennifer Badaracco has left,…read moreas I always appreciated her excellent bedside manner. My recent appointment with Dr. Lindsay Eisenberg was efficient; however, during the exam, the doctor used her fingers to demonstrate slanted eyes while discussing dry eye and made a comment about Botox in relation to this. This gesture and remark were racially insensitive and have no place in patient care, as comments and gestures of this nature affect whether patients feel safe seeking care. I have decided not to return. Overall, the clinic runs smoothly, and don't forget to request your updated prescription at checkout!

Fantastic experience as someone who had to get glasses for the first time. I was able to get an…read moreappointment about a week out from my initial call. Every single staff member was pleasant and friendly and had all of my insurance information already loaded when I arrived, which made payment easy. I didn't have to wait after check-in and Dr. Mario was great at providing service and answering questions. I think the eyeglass selection could be improved as I would have liked high-end options. But aside from that, I'm very happy with my first pair and the overall cost. Can't recommend this place enough!

I usually get my eye exam here and get my glasses at LensCrafters. This time, I took advantage of…read moremy VSP signature insurance. With it, close to 42% discount for my frames, around 52% off for transitions lens and anti-reflective coating. The glasses arrived in less than two weeks after ordering them. I went in a couple of times to get my frames adjusted (it's complimentary). The first time, the frames were too tight. And today, sliding down my nose too often. It was a short wait to get them fixed. No more adjustments needed after today. As usual, very helpful staff. I'll be back in two years!

had a frustrating experience at MyEyeDr…read more. I require wider frames, and the in-store selection was extremely limited--only one higher-end brand option was available. As someone who needs larger sizing, it felt like there were very few accessible or affordable choices. I mentioned that the company offers more options online, but the employee I spoke with wasn't aware of that. When I asked for my PD (pupillary distance), I was told they could not provide it and that wherever I purchase glasses could measure it instead. Because I wasn't provided my PD, it also prevents me from purchasing glasses online--even through the same company. I had specifically mentioned interest in their online selection, so this felt limiting and counterproductive. Overall, the experience felt more focused on sales than customer convenience. Between the limited inclusive sizing options and refusal to provide basic measurements, I left feeling dissatisfied. Unfortunately, I won't be returning to this location.

Chris Smith did an amazing job getting me the perfect glasses to fit me properly. She went above…read moreand beyond expectations! Strongly recommend to see her for your eye care needs!

I visited on March 16, 2026, for eye exams for both myself and my son. The office staff and doctor…read morewere professional, friendly, and explained everything clearly during our visit. However, I was told my glasses would take approximately 4-6 weeks to arrive. As of June 22, more than three months later, I still have not received them. I have called the office multiple times and have been told they are waiting on my insurance. After contacting my insurance company directly, I was informed that payment for the services had already been made. While my experience with the doctor and staff was positive, the lack of communication and the extended delay in receiving my glasses has been very frustrating. I would appreciate more transparency and follow-up regarding the status of orders."

Don't do it!! I've been wearing glasses for over 40 years and have NEVER waited this long for an…read moreeye exam. Appointment was at 10 am, place open at 9 am. It's now at 11:30 and doctor JUST SHOWED UP with a bag of LUNCH! It's not like an optometrist delivers babies... UNACCEPTABLE A BASIC eye exam should not take an entire morning. Unless you have absolutely nothing else to do I would go to before returning here. On a good note the staff was very professional and helpful. They are appreciated. So by chance you still book this place make an afternoon appointment maybe just maybe the optometrist will have arrived.