If yall have ever watched the show called "A Black Lady Sketch Show", this office is a spitting…read moreimage and I love it! Kim and V (sorry I forgot your name) were both great, funny & engaging. I might switch my eye doctor and start coming here lbs

Staff extremely friendly and helpful with a perfect mix of professionalism and down to earth family…read moreatmosphere! I will tell anyone needing optical care to come to this clinic!! Doctor was very helpful and positive but thorough!!

I love it here…read more Located conveniently in Target shopping in center. The girls here are wonderful. The Dr is truly awesome, very kind and knowledgeable. I have been coming here for the past 3 years and it's always a pleasant experience. Very clean and quiet atmosphere. Cool selection on frames.

I went to this location because it's near my job, so it's convenient. I needed to get some…read moreprescription lenses put into some frames that I already had and they were able to see me immediately and took care of everything I needed, even helped with getting all my insurance information. They were patient with me while I was trying to do all of that. Unfortunately, when I came to pick up my finished glasses, they didn't work out too well and they shared with me that I have a 30 day return policy if my optometrist change my prescription. It was the prescription that was the problem, not Visionworks. They change my lenses with no questions with the new prescription. Turnaround time was pretty quick. I waited about 2 weeks each time before I got my glasses. They can't do anything for you if a doctor is not on the premises. They are closed for any work on Thursdays because of this. The only thing you could do on a Thursday is maybe pick up a finished product.

I've been going here for many years - they are super nice, and especially good if you have…read morecomplicated eyes or a family history of eye disease.

I wish I had a better review to leave; however, at this point this is not the case. I've been…read morecoming to this office for many years, and generally had good experiences up until about two years ago. I came in for my routine exam, and things went as expected. I picked a pair of frames and spent about $300+ after insurance. Again, no complaints. Kat called me to inform me that my glasses were ready for pick up. I went and immediately noticed that the prescription was not correct. I shared this concern at pick up and was told that due to the prescription that I needed to wear them for about two weeks to allow my eyes to get adjusted. I didn't fully understand this because my prescription was the same as it had always been. I complied, and experienced headache and eye aches. I shared this and went back to the location. Again, I was assured that the prescription was current and shouldn't cause me to have any concerns. Instead it was. No resolve, I left to advocate another day. I went home and found my prescriptions from the prior year and current year, I called back and spoke to Kat to share with her my concerns and findings. She found the error, and i stead of apologizing she just took the glasses. The wrong prescription was totally wrong. I left the glasses and came back a few days later to pick them up. Again, I am still having an issue seeing. I shared this again, but was over talked and ignored. I was given the same advice of allowing the eyes to adjust to this situation. After two weeks and same concern I went somewhere else. They were able to find the concern and I spoke with the location and was told I would get a call back. It never happened, time passed and it slipped my mind to follow-up. I did call back months later and was told that although I communicated my concerns of not being able to see, and I was awaiting a response that too much time had passed for them to adjust the prescription. It sucks that I have had to overly communicate, advocate and continuously go back and fourth to get this situation corrected and still no resolve. I shared my concerns at every visit. I brought up the concern and did everything and I am still in a position of losing out money because of this. While I have a good experience at this facility the last two years have been difficult. I am choosing to not patronize going forward. While this is my experience, I share so that you are well informed.

Save your patience, time and frustration for something else in life! The Gen Manager Tan is…read moreextremely curt and doesn't manage her tone appropriately. She would benefit from some coaching classes in leadership and engaging with the public because she not only upset me personally but I witnessed her upset other customers as well while in the store. This store overall is the most unorganized glasses retail store I've ever been too. There are some really good employees if you're lucky to have service from them. Kathryn (receptionist) is a gem!! Dr Israel Onungwe is Amazing , he's the best eye Dr I've ever had. Unfortunately I had to take my business to Lenscrafter's where the entire staff treats customers with respect and dignity unlike Tan the general manager at this AB location.

I called for an eye emergency and was told that I could come in for an exam. When I arrived the…read moreoffice manager informed me that I could not be seen. They told me to go to Grady around the corner. I called LensCrafters and they told me to come in immediately! What doctor turns away a patient with an emergency!!!

Retail staff at this location lack customer service. During my purchase, the team members carried…read moreon their own conversation the entire time. A few days later I got a text saying, "Your new glasses are ready at LensCrafters. Stop in anytime. See you soon!" I went straight to the store, and the lady at the front desk said she couldn't give me my glasses because an optician wasn't present. I told her about the text, and instead of apologizing, she said, "Maybe you should call next time before coming." Needless to say, I will never be returning here.

This was my first visit to LensCrafters, and it was unfortunately not a great experience. The…read moreassociate mistook me for another customer and charged me the wrong copay amount. After completing the online paperwork, the front desk worker didn't explain what to do next, which made the process confusing. I was told I could browse and look for glasses but wasn't given any directions on how to try them on or a tray to place the ones I liked. I had to ask someone for help before getting any assistance. During checkout, the associate didn't go over the prices of the glasses I selected, and I was charged for the eyewear protection plan without even discussing or agreeing to that option. I'm not even sure they used my correct vision insurance plan. Overall, my visit felt disorganized and lacked clear communication. I hope future visits will show more attention to detail and better customer service.

Let's be real, no one likes going to the eye doctor. But when you must go, Dr Jen is the one for…read morethe job. She is unbelievably thorough, personable, and honest. She spent the time to answer many of my detailed questions with in depth answers and examples. She has a way to translate such complicated science about the eye in an informative digestible way. I'm so grateful to have found her on Yelp many months ago! Special shout-out to Emily! As a first time client, she was inviting and frankly fun to talk to. Also she helped me pick out the coolest pair of new glasses. PS- Dr Jen mentioned my prescription had hardly changed, so I wouldn't need a new pair of glasses. What?!? I don't think I've ever had a doctor not sell me on something. You got appreciate the honesty.

As a patient of several years, it was disappointing to learn that Dr. Jennifer Badaracco has left,…read moreas I always appreciated her excellent bedside manner. My recent appointment with Dr. Lindsay Eisenberg was efficient; however, during the exam, the doctor used her fingers to demonstrate slanted eyes while discussing dry eye and made a comment about Botox in relation to this. This gesture and remark were racially insensitive and have no place in patient care, as comments and gestures of this nature affect whether patients feel safe seeking care. I have decided not to return. Overall, the clinic runs smoothly, and don't forget to request your updated prescription at checkout!

had a frustrating experience at MyEyeDr…read more. I require wider frames, and the in-store selection was extremely limited--only one higher-end brand option was available. As someone who needs larger sizing, it felt like there were very few accessible or affordable choices. I mentioned that the company offers more options online, but the employee I spoke with wasn't aware of that. When I asked for my PD (pupillary distance), I was told they could not provide it and that wherever I purchase glasses could measure it instead. Because I wasn't provided my PD, it also prevents me from purchasing glasses online--even through the same company. I had specifically mentioned interest in their online selection, so this felt limiting and counterproductive. Overall, the experience felt more focused on sales than customer convenience. Between the limited inclusive sizing options and refusal to provide basic measurements, I left feeling dissatisfied. Unfortunately, I won't be returning to this location.

Service is poor. I've had 2 appointments and both times my prescription was delayed and arrived…read morelate. The employee didn't read off any of my benefits and what I get through them. I wasn't aware of which add-ons were added to my lens/prescription until I received the invoice. Overall just poor experience both visits. Was also ghosted after my first visit when I called to have my old lenses put back into the frame because the prescription was wrong (was told I could have the old lens put back in by them)

Chris Smith did an amazing job getting me the perfect glasses to fit me properly. She went above…read moreand beyond expectations! Strongly recommend to see her for your eye care needs!

My experiences since I've been coming to this office (a little over a year), have been exceptional…read more Dr. A and his staff has made sure I've received nothing but the best and not to mention my visit is the best it has been in years. He recognized my problem then corrected it immediately. I look forward to seeing him and the staff! Thank you for all you have done.

I visited on March 16, 2026, for eye exams for both myself and my son. The office staff and doctor…read morewere professional, friendly, and explained everything clearly during our visit. However, I was told my glasses would take approximately 4-6 weeks to arrive. As of June 22, more than three months later, I still have not received them. I have called the office multiple times and have been told they are waiting on my insurance. After contacting my insurance company directly, I was informed that payment for the services had already been made. While my experience with the doctor and staff was positive, the lack of communication and the extended delay in receiving my glasses has been very frustrating. I would appreciate more transparency and follow-up regarding the status of orders."