I have to wonder if my recent experience was just a bad hire or something else?…read more I called to check if an item was in stock and verify pricing - the woman who answered the phone was fairly abrupt (rude), "I'm with another customer right now." Anyhow she put me on hold, then got back to me, "Yeah, we have what you're looking for." 2 minutes later, I arrived and made my purchase. No pleasantries, no "thank you" upon completion of the transaction. I'm not sure if they're still capturing phone numbers and tracking sales, but that didn't happen either. I self-loaded my two 40 lb. sacks of water softener salt. Too bad I threw out my $5 coupon they mailed me - today would have been a good day to use it - I earned it. Disappointed...3 stars is probably generous.

The staff is quite friendly but their prices are truly crazy. 5/8" screws for .25 each, nitrile…read moregloves for almost $18 per box when you can order all of this stuff on prime and have it at your house same day. So what's the point? Why pay convenience store prices for things that you can get for way cheaper online or at the giant orange box store? Over $7 to cut a damn key?! And I brought the key blank!!! Come on. You're not even trying to be fair. I wanted to support a local small business but this place is truly not worth the sky high prices for these things. This store isn't worth it unless you're truly desperate to have what you need. Otherwise steer clear their prices are a joke.

I wouldn't rate them below three stars, feels unconscionable, so that's where this lands for me…read more The main factor is pricing. Items here run noticeably higher compared to larger, non-mom-and-pop hardware stores, which makes it harder to shop here regularly. Keys were $7 each, and I accidentally grabbed a key ring I thought was $6, but it had been placed on the wrong hook and rang up as $13. A few areas of the store could use better organization and upkeep. Items were hung in the wrong place or can't easily tell pricing. I came in just to make keys and ended up spending $30. That said, the store staff were friendly and helpful, which I appreciated.

Support local businesses! They're always so helpful, friendly, and knowledgeable. The shop is…read moreorganized and clean. Had to get keys made and they had a variety of styles which is important to me. Also left w a broom, watering can, and lockbox bc I forgot I needed them. I came back close to Christmas for some stocking stuffers (laser measurer and flashlight). They always answer the phones and they're always willing to help.

Very friendly staff, good deals, and they usually have everything I need when Home Depot falls…read moreshort. Ace is the place lol

Everyone here is always SO kind & helpful! Most recently,…read moreChris & Christina aka "little Chris & big Chris" were amazing!!! My mom is in town from AZ helping me organize, decorate, & build so we needed several random items (& a couple of trips to this store) & they made us feel beyond welcome, (& like friends) & helped with ideas as well as how to execute them, &&& they advised us both to become members (which we did). Can't recommend this place & their employees more!

Big thank you to Lidia in Customer Service who in all of my years shopping at Home Depot, I have…read morenever had an employee do so much to try to help resolve a extremely frustrating and disappointing experience with the delivery of a outdoor furniture patio set. Yes the delivery issues were with an outside vender but the patio set was ordered online from Home Depot and after numerous calls directly to the vender who would do nothing to help remedy the situation, I went to the store and spoke with Lidia in Customer Service. I had a party planned for this weekend and the delivery came in 3 separate deliveries and were delayed numerous times causing me to have to hire someone to drag the heavy boxes inside each time and missed my arranged time with my assembly man. Lidia came to the rescue and arranged to pick up the boxes when they were finally delivered and have then assembled and returned to me in less than 48 hours. Her communication skills and customer service skills are excellent . She kept in constant contact with me and updated me so that I knew she would delivery on her promise. Having managed Customer Service departments throughout my entire career, I would have hired Lidia in a heartbeat. Bravo!

I just shopped online at HomeDepot.com for a gas stove for one of my rentals. The process was easy…read moreand fast, and I didn't have to think of the extra details such as parts, delivery or installation because the order process walks you through each step. I'm not an expert with stoves or any of the installation requirements so it was a welcome assist. I'm not a shopper, clarification: I'm not an in person shopper, I much prefer the online experience. That experience does require a certain amount of knowledge or research to make sure you get what you need...especially if you want to avoid re-stock fees, etc. I don't mind a little extra work if it means I can avoid making a visit. Of course, not visiting means I missed a chance to peruse the garden center, but it's a small sacrifice. Plus, nothing stops me from an impromptu garden center, nursery visit. Nothing. Okay maybe pie does, but that's a story for another time. Skip the wait. Lose the checkout lines. Easily compare models. Arrange delivery. Ease of use and peace of mind. That's HomeDepot.com.

Yelp review -- 0 star Title: Open on a holiday, but terrible…read morecustomer service and a threatening confrontation I stopped into South Bay Industrial Hardware today (Nov 11, 2025) because they were open on the holiday and I needed a can of Fix-A-Flat. The owner, John, completed the sale but the can I bought had a leak at the top of the hose -- something I've used before and never had an issue with. I explained that the tube looked tightly packed and might have been damaged in packaging, and asked to exchange it. Instead of listening, John stared at the can suspiciously and acted as if I was being dishonest. He reluctantly let me exchange it but warned that if the replacement didn't work I wouldn't receive a refund. He grew rude and condescending during the interaction, which was upsetting. After I left the register I said, while still in the store, "Thanks for not trusting me." He laughed. I regret that I used a bad word once I was outside. What followed was alarming: he came running out of the store and tried to grab the exchanged can out of my hands. He threatened to call the police and -- while I was recording from about nine feet away -- said into the phone, "she's right next to my face." At one point he would not state what he thought my ethnicity was, which felt explicitly hostile and discriminatory. I have video of the incident and plan to preserve it and report what happened. I'm sharing this to warn others about the poor, confrontational customer service and the intimidating behavior I experienced. I will not recommend this business based on how I was treated today.

Helpful employees at the store, ample inventory and good selection, parking lot and street parking…read moreavailable. Stopped by to get some putty, paint, small brush and spatula to fix a small messed up on a set wall

This is the worst harbor freight in the area. Employees are literally no help and always have a bad…read moreattitude. You are better off going to other locations. Specially the I glewood location. Those guys there are all great. Even the manager is down to earth and friendly. He doesn't mind getting into it and helping out customers with their needs. Stay away from this Torrance location.

Customer service can improve. The teller could not wait a minute to get my information from my…read morehusband, she moved onto the next customer and made us wait for her to check out two more people, making us wait. What happened to good customer service?

Harry at the front desk delivered 5-star service. Knowledgeable, friendly and efficient. He helped…read moreme compare colors and gave me lots of helpful tips. I've been to this store before- and previous staff were very good too- but Harry's helpfulness was memorable enough to prompt me to write this review!

Walked in to get some paint because my contractor recommended Dunn Edwards paint .the gentleman at…read morethe front desk. William was very helpful. Very professional help me pick up the paint I was in and out and the prices are really reasonable specially if you go through your contractor . We are painting, wood trims And Stocco for our house so we wanted a high quality paint which Don Edwards has. I would highly recommend this location of Dunn Edwards.

They have an amazing selection of hardwoods at the best prices of anywhere I've looked. S4S. Also,…read morethey have some beautiful smooth and shiny plywood for building cabinets. They have everything you can't find anywhere else.

Ive been trying to get a quote on a front entry door for over a month. Sales associate asked me to…read moresend an email, which I did, that included all the details, photos and key points of the conversation we had in person (after waiting a good 45 minutes in store). When I didnt hear back after 3 weeks, I called and left my contact info. For the rep because I wasnt sure he had gotten my email. Receptionist assured me that she would make sure I got response the following week. Fast forward. After no call or email, I called the store and the original rep. answered the phone. I asked him if he got my email and he said yes, but hadnt had time to follow up. I told him how far behind we were on the planning since we already have a contractor lined up to install. He said he would make some calls that very day and call me back. No call back. No email. Nothing. And that was 3 days ago. Apparently, this person does not under any circumstances want to sell me a door. I had heard great things about this place. Very disappointed.