The customer service here is five stars. I came in with a plumbing issue and Sharon Helped me…read moreresolve the issue easily. She even looked up the fix on youtube with me. She saved me hundreds of dollars on a plumber. This place is excellent. Even though it's small in comparison to the huge hardware stores, There are times when the prices are much better. Selfie hardware truly is a neighborhood staple for me.I love this place.

The staff is quite friendly but their prices are truly crazy. 5/8" screws for .25 each, nitrile…read moregloves for almost $18 per box when you can order all of this stuff on prime and have it at your house same day. So what's the point? Why pay convenience store prices for things that you can get for way cheaper online or at the giant orange box store? Over $7 to cut a damn key?! And I brought the key blank!!! Come on. You're not even trying to be fair. I wanted to support a local small business but this place is truly not worth the sky high prices for these things. This store isn't worth it unless you're truly desperate to have what you need. Otherwise steer clear their prices are a joke.

Support local businesses! They're always so helpful, friendly, and knowledgeable. The shop is…read moreorganized and clean. Had to get keys made and they had a variety of styles which is important to me. Also left w a broom, watering can, and lockbox bc I forgot I needed them. I came back close to Christmas for some stocking stuffers (laser measurer and flashlight). They always answer the phones and they're always willing to help.

I wouldn't rate them below three stars, feels unconscionable, so that's where this lands for me…read more The main factor is pricing. Items here run noticeably higher compared to larger, non-mom-and-pop hardware stores, which makes it harder to shop here regularly. Keys were $7 each, and I accidentally grabbed a key ring I thought was $6, but it had been placed on the wrong hook and rang up as $13. A few areas of the store could use better organization and upkeep. Items were hung in the wrong place or can't easily tell pricing. I came in just to make keys and ended up spending $30. That said, the store staff were friendly and helpful, which I appreciated.

Great! Went in to get a part. They didn't have it but directed me to the auto clinic next door, who…read morehad the part. Above and beyond! 5 stars.

The guy that works here is extremely rude. Every time I come here to buy something God forbid I…read morecome back to try to return it. I get a dirty look, and he mumbles some curse words under his breath. WTF. I'm never coming back here again. I'd rather go to Southbay hardware on Artesia, where they are friendly and they have no issues with you returning an item. This guy is a complete jerk and should not be anywhere near anything that has to do with customer service.

I come to this location at least once a week, I own a business a mile away. I usually walk or ride…read moremy bike. Everytime I walk in I'm never greeted, I feel like I'm a burden when I ask for help, 3 or more employees are always gathered at the front like a high school lunch table laughing and horseplay around. It's always one employee who has a great attitude, i found out today her name is Lila. Shes always helpful, and she always looks busy. I'm not sure if she's the manager or floor employee but she's great. I give her 10 stars and the store 2.

I am writing to complain about my experience at the Gardena 14000 Crenshaw Blvd location. My first…read morecomplaint is simply the young lady Rosemary( is the name on my Receipt) did not know how to measure properly. There was a gentleman at the register that was helping her round numbers off so I assumed they got it correct. I received the call and my screens were ready about a week later. I go to pick up my screens from Long Beach California, bring them home to my surprise. They do not fit. I immediately called the store and let them know that the screens were not fitting properly. When I get to the store I got the opportunity to speak with the manager, Miss Sabrina. She was very pleasant very apologetic and sincere. I also noticed on the rescreened that because of the way the screens go back into the window that the tabs were on the wrong side, Miss Sabrina wrote a note for the screens to have the tabs placed on the correct side. She also noticed my small window screen, which was a a new screen was thicker and taller compared to the original one. She lets me know that we'll make it a priority and will give you a call when they're ready. I believe I dropped them off on maybe Wednesday or Tuesday and I hadn't heard from anyone over the weekend. Here comes Monday. I just called to check on the screens to see what the progress was. I didn't get the associates name on the other end of the phone, but they did mention that the screens were ready. I had my mother pick up the screens because I was not feeling well. She brought the screens back to me I immediately knew that they were the same screens simply because the tabs were not placed on the correct side. The small screen did not fit back in the window again I get on the phone and complained again. Miss Sabrina says she's so sorry we're gonna go ahead and give you your money back. I had a question I wanted my screens re-screened and I wanted to know based off the originals. Would they be able to do it . the manager Lila stated we've done your screens two different times and we're gonna go ahead and give you back your money, no one looked at the size of the screens, the height of the screens to make sure they were the same. No one looked at the tabs to make sure the tabs were on the correct side of the screen. I am simply writing to let you know the service was poorly done. Unfortunately, I'm not sure the staff even respect the on-site management. For the rescreened department to receive instructions from the manager and blatantly disregard them. attached, you will find videos of the work that I received.

I grew up going to Hawthorne Hardware for my needs and still do when my mother needs stuff fixed…read morearound her house. I'm a believer of patronizing the "mom and pop" stores in these times of big box stores and the convenience of the internet but charging more than 2x for threaded plastic pipe for sprinklers is a little much. 1/2" x 10" pipe @ HH: $3.19 1/2" x 12" pipe @ BB: $1.52 I understand that they're going to be a little bit pricier and I enjoy their knowledge when I have questions but I can't.

Like another review says, why do I bother? I have tried getting different things here for the last…read more40 years. Always something needed and when ever I drive by I take a chance. Never made a purchase. The place is an absolute mess. Why does True Value allow this? Filthy, unorganized and out of stock. That is all a customer needs to know when entering the door. Just keep driving.............

Yelp review -- 0 star Title: Open on a holiday, but terrible…read morecustomer service and a threatening confrontation I stopped into South Bay Industrial Hardware today (Nov 11, 2025) because they were open on the holiday and I needed a can of Fix-A-Flat. The owner, John, completed the sale but the can I bought had a leak at the top of the hose -- something I've used before and never had an issue with. I explained that the tube looked tightly packed and might have been damaged in packaging, and asked to exchange it. Instead of listening, John stared at the can suspiciously and acted as if I was being dishonest. He reluctantly let me exchange it but warned that if the replacement didn't work I wouldn't receive a refund. He grew rude and condescending during the interaction, which was upsetting. After I left the register I said, while still in the store, "Thanks for not trusting me." He laughed. I regret that I used a bad word once I was outside. What followed was alarming: he came running out of the store and tried to grab the exchanged can out of my hands. He threatened to call the police and -- while I was recording from about nine feet away -- said into the phone, "she's right next to my face." At one point he would not state what he thought my ethnicity was, which felt explicitly hostile and discriminatory. I have video of the incident and plan to preserve it and report what happened. I'm sharing this to warn others about the poor, confrontational customer service and the intimidating behavior I experienced. I will not recommend this business based on how I was treated today.

Staff was friendly and helpful in finding what I needed. I saw a weird review before going here, so…read moreI was skeptical, but I like the mom and pop feeling and they took care of me!

Very helpful staff, good selection, decent pricing. Plus, unlike Home Depot you can get help…read morequickly and efficiently.

Everyone is so helpful and they often have better prices than Amazon or Home Depot. Which is great…read morebecause I would rather support local. There selection of items is always great and I love the random toy selection.

I just shopped online at HomeDepot.com for a gas stove for one of my rentals. The process was easy…read moreand fast, and I didn't have to think of the extra details such as parts, delivery or installation because the order process walks you through each step. I'm not an expert with stoves or any of the installation requirements so it was a welcome assist. I'm not a shopper, clarification: I'm not an in person shopper, I much prefer the online experience. That experience does require a certain amount of knowledge or research to make sure you get what you need...especially if you want to avoid re-stock fees, etc. I don't mind a little extra work if it means I can avoid making a visit. Of course, not visiting means I missed a chance to peruse the garden center, but it's a small sacrifice. Plus, nothing stops me from an impromptu garden center, nursery visit. Nothing. Okay maybe pie does, but that's a story for another time. Skip the wait. Lose the checkout lines. Easily compare models. Arrange delivery. Ease of use and peace of mind. That's HomeDepot.com.

Here's my husband grabbing his own product because we waited 15 minutes for someone to come to…read morehelp. It's not allowed but hey! You gotta do what you gotta do when this store is slow as shit. "Hiring" but anytime I need help, your employees are hiding, talking to each other, or simply just not there. And it's EVERYTIME we come here, any other Home Depot store/Lowe's I get the help right away. Told my husband we're never coming to this one again.

This is the worst harbor freight in the area. Employees are literally no help and always have a bad…read moreattitude. You are better off going to other locations. Specially the I glewood location. Those guys there are all great. Even the manager is down to earth and friendly. He doesn't mind getting into it and helping out customers with their needs. Stay away from this Torrance location.

Customer service can improve. The teller could not wait a minute to get my information from my…read morehusband, she moved onto the next customer and made us wait for her to check out two more people, making us wait. What happened to good customer service?

I've been meaning to write this review for a couple of months now. I wanted to give recognition to…read moreemployee, a nice gentleman name Floyd. Floyd is very courteous and professional and you can tell he loves helping customers. The store is clean and well kept but the customer service is great. Especially now when it's very hard to find customer service. Floyd listens attentively and communicates extremely well. He's very knowledgeable and even he may escort you to another area he doesn't work and makes sure your helped. It's truly a breathe of fresh air having someone like him helping you. Thank you Floyd and Lowes.

Sunday afternoon, 1pm the store is a ghost town. Few employees, even fewer posted in any of the…read moresections where they're needed. What TF is going on??!!! I actually went Waaaay out of my way to come to this store because I'm trying to boycott Home Depot and its evil politics, but Lowe's is absolutely TERRIBLE. I needed some wood and toggle bolts for a small garage project, but just as importantly, I needed some advice on the wood selection and my overall plan. There was no one to be found in the lumber section or in any adjacent sections. Had to go most of the way across the other side of the store just to find somebody in a position to help. He said he would find a specialist and have them meet me in the lumber section. 10 infuriating minutes later I'm still standing around waiting. Finally, I said to myself, forget it and headed for the registers. There, I encountered a woman who I vented to over the situation. I was polite, but she could tell I was heated. She asked me to please hang around for a moment and she would get somebody to help. A few minutes later, a guy did come around but he said he had to handle somebody's return first and for me to just accompany him near that desk while he took care of the issue. All the while this guy's referring to me as "boss." . Another 5+ minutes later, he's still dealing with this return, and others are cueing up and it's become obvious to me that this guy's not going to be able to get out of this post. Finally, I just paid for my stuff and bounced. Oh, and here's the best part: the reason I was given for why the store seems so understaffed and overwhelmed, was because supposedly, all the associates from the floor were off, searching for somebody's lost child. This was the story they actually gave me. The ineptitude and unprofessionalism of this place is completely off the charts. If I was with Lowe's corporate, I would want the regional manager's head on a platter. So incredibly dumb to allow the evil Home Depot to OWN you and kick your butt so severely. If my neighborhood Ace Hardware store had a lumber department, I would never have even come here. One thing is for sure: I never will again.