The products are just what I need for home projects .Service can be improved, except for checkout. when looking for something I avoid approaching adolescent staff because it's awkward to interrupt them when they are on their phones. I doubt they are acquainting themselves with the store products and their location, it makes a bad impression. It's always a relief to see someone with grey hair to ask for help. Don't get me wrong , they are polite but usually baffled by my queries . This is a training issue. They need to approach customers and stay off their phones. If they can't answer then find someone who can without being asked. The old timers have a lot to teach. Please train these young people in customer service . It is training that will serve them a lifetime. read more

Very friendly staff, good deals, and they usually have everything I need when Home Depot falls short. Ace is the place lol

Everyone here is always SO kind & helpful! Most recently, Chris & Christina aka "little Chris & big Chris" were amazing!!! My mom is in town from AZ helping me organize, decorate, & build so we needed several random items (& a couple of trips to this store) & they made us feel beyond welcome, (& like friends) & helped with ideas as well as how to execute them, &&& they advised us both to become members (which we did). Can't recommend this place & their employees more! read more

Very helpful staff, good selection, decent pricing. Plus, unlike Home Depot you can get help quickly and efficiently.

The staff here is helpful and polite to all the customers entering the store. The store is arranged well and well organized. If you're in need of a hard to find screw, these guys probably have it. read more

Woods Ace Hardware - Store mascot - Hardware Stores Near Me - Torrance, California

Everyone is so helpful and they often have better prices than Amazon or Home Depot. Which is great because I would rather support local. There selection of items is always great and I love the random toy selection. read more

I came back and this is the most busy I've ever seen the hardware store. There was eager help to answer any questions. The store has always been well organized and clean, but I really appreciate the extra help. I went for a small item, and I found that the price was very fair even compared to the Amazon price. I am coming back since they are well stocked and have good customer service.. read more

Great selection, service and value. Make sure you sign up for the points card prior to purchases. I'm not a handy person. They were quite helpful in selecting what need for my project. Costs seems reasonable and feels like you're shopping local. Selection is quite large given the small size. Depends upon what you want though. Plenty of parking. read more

I may 71 year-old senior with bladder issues. They refused to let me use the restroom when asked three of their attendance they refused stating is not Republic use and they made me go next-door. I purchased over $113 with a products and they still refused then use the restroom. This is terrible. Unacceptable. They have a restroom they let their customers use it. I will not go there anymore and purchase anything till they rectify this issue. read more

Came here a while back to get some hardware to install a few towel racks. Not only did they have everything they needed, they were also very helpful in locating the things I needed and providing advice that I really needed. Easy parking. I'd come here again, especially because of the advice they can provide you. read more

Very helpful. More personal.. Appreciate the professional service in assisting with finding items.

Privately owned, local hardware store. Friendly, efficient service. Loved visiting with the resident parrot, Paco, who told me, "Paco wants a cracker." Came in to have a key made. They have quite the assortment of personalized keys. Ie. Hello Kitty. Free, shared parking. read more

Woods Ace Hardware - Paco - Hardware Stores Near Me - Torrance, California

This place is MAGIC. It's a vortex of awesomeness and weird. Okay, yeah, you got your normal hardware store here. Your nails and your gaskets and your toilet seats and whatnot. But what you REALLY want to go for is the random merchandise offerings: In the past few weeks, I have purchased a light-up beanie, a pair of Christmas socks, and an office chair seat cushion (cheaper than online, btw). There's a table out, with just, like. . .stuff. It matters that the staff are super-helpful and knowledgeable. They will direct you right to your plumbing chain or your yard stick, and they are personable, too. But PLUS! There is the PARROT! A real live green parrot! IT TALKS TO YOU. This is the most amazing hardware store I have ever been to. Does anyone remember the old US Post Office annex in the Riviera Village (Bull Pen parking lot)? And how weird that place was (like you could pick up some bear spray and a beaded necklace)? This is kind of like that. Go for the whatever you need to go to the hardware store for, go again for the enchantment. read more

They make wrong keys because they so ancient they can't see here, then I must spend 1 hour coming back, then to refund me it takes 7 days i see why home depot is so much better plz this lil store go out of business plz..I'm glad the giant stores dominate the hardware business, they have better workers better techniques better attitude.. read more

There is a bird in the store. Yes, Paco the parrot. He hangs out in the back by the key area. At first I was kind of sad because he wasn't on his perch in the aisle. But then I realized he was sleeping by the wall. I crept up slowly to take a photo without disturbing him, but he somehow knew I was there and opened one beady eye to look at me. Haha. The guy behind the key counter was really nice. Too bad they didn't have the key that we needed for an Acura Integra, so we needed to go to a key smith somewhere else. read more

Woods Ace Hardware - Paco the parrot - Hardware Stores Near Me - Torrance, California

Worst customer service in the history of mankind! Dude with the beard couldn't be distracted from stroking the long hair of his co worker... wow! Absolutely awful... he then started asking his dreadlocked buddy if he could get some merch(I assume he is in a band?) ! Hahaha... this was all while I was asking for help... this is why small business are dying. I wanted to support the local hardware store instead of going to Home Depot, but this experience ensured that I will never be back. read more

I decided to come into this business due to the fact that I had searched online for businesses that program and cut those electronic car keys. I was quite surprised when this place came up, because mostly you would expect to go to someplace like a locksmith or something like that. But, I was really glad that I chose to have the key made at this business. First of all, they are all very nice inside this establishment. Plus, they made the key at a much more reasonable price than every other place I had contacted. So, if you're looking to get one of those electronic keys made for your car, I recommend this business. In terms of what Ace Hardware stores are known for, this business is no different. They have all of the tools, the paint, all the other stuff that you would expect. Plus, they have a parrot. Yes, a live parrot that hangs out on a perch, named Paco. How cool is that? Overall, you can get all of the stuff that Ace Hardware is known for plus you can't you can hang out with Paco. What more can you ask for? read more

Went in to get a plastic clip. One Employees talking to customers didn't ask me if I needed any help the other employee in the back ignored me. I went to the front counter complaining that no one wanted to help me they said they where short staff but they where all just talking to each other. I was very upset bad customer service!!! read more

Nice little family owned. Has many things to offer. Easy to find things. Customer friendly, helpful, you can just jump in & out to pick up things. Good parking spaces! We love to support neighborhood family own businesses. Especially when is so convenient and friendly ! Please keep up the good work. Will always be your loyal customer! read more

After giving them business for 13 years, now every time I enter, I am immediately followed by the manager (short, older man with cap) as if I am a criminal. I am immediately asked if I need help (despite other customers in store not being followed or asked for help). If I say NO, he still lurks right by me until I leave. I feel like they want me to GET MY STUFF AND GET OUT. So, from now my business goes to Lowes. I can drive there and browse in peace, if needed. read more

This is the place for door and window screens. I've had a couple repaired here and I'm always amazed at how nice a new screen looks. These guys do a great job and stand behind their work. Mike went above and beyond to repair my screen door with doggie door. I also go here for lots of hardware, lawn care, pest control needs, etc. Great staff, always super helpful. read more

My family may have been coming to Wood for years for all of our home decorating needs as well as Warehouse supplies this is number one the place with the best customer service selection Park strongly recommend for family great prices including power tools repair and maintenance read more

All I can say, if they don't have it, it's never been made. The associates are knowledgeable about the products they sell and have an uncanny sense of what will work if the OEM isn't available. read more

This review is regarding a specific visit. I've enjoyed this place in the past. I walked in at 8:30am. I was the only customer. Three men were standing in the main area loudly discussing politics. That wasn't what got me so much as their language. Every other word was "F#" (F# this and F# them) and the word "Sh!%" peppered each sentence. They never addressed me as I walked past and when I went to look for an employee to help me find the item I needed, it turned out THEY WERE the employees! Furthermore, when I approached them for help, they stopped talking and (arms crossed) looked me without saying a word like I was interrupting. I apologized for interrupting them and asked where I'd find the item. All I got was an "Aisle 5" (or whatever) and they went back to their talk of politics. Well, excuse me for shopping. I know it's a free country, but can't you let the salty language fly in the break room instead of on the floor? And how about some basic customer service? Nothing special needed, but 'hello' would be nice. VERY DISAPPOINTING. I imagine the Ace company wouldn't be happy with this either and its tempting to notify them. For the record, cursing isn't something I worry much about, but in this case it was incredibly crude on every level. Super crass. read more

My new "go to" in general and especially versus the big home improvement stores... We need to support these smaller businesses, before the giant corporate chains leave us with no options. I had visited another Ace, closer to my home, looking for Big Green Egg parts. Ace is a distributor. After being misled on the phone and making an unnecessary trip, I sat in their parking lot looking for an alternate and eventually called Wood's. Ryan is the man, he knew exactly what I was looking for and made the whole process of rebuilding my parents 50 year old Hibachi Pot (predecessor to the Egg) fast and easy. Knowledge and customer service is still alive! read more

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This place is awesome. Specifically, the staff are incredibly helpful, knowledgeable and friendly. Unlike Home Depot, you never have to search for help or be ignored. Every employee here will go out of their way to answer your questions or help you figure out the needs of your project. Regardless of your project, they have someone on staff that can help figure it out (electrical, plumbing, mechanical, etc..). I have been going there for years and have never been disappointed. My most recent experience involved a sliding security screen door from hell. The door, which was about 20 years old had a proprietary lock built into it. The housing for the lock broke and the door was nearly impossible to slide open or shut. The door itself was in really good shape, but the lock and wheels were done. Unfortunately, the lock was no longer being produced and I was looking at the potential of spending $400-500 in a replacement slider. Fortunately, Mike jumped in and re-engineered the door and made it work. He went above and beyond to figure it out. Not only did he do an outstanding job, but saved me hundreds of dollars from having to buy a new security slider. Thanks Mike!! This place is a gem.... read more

Woods Hardware has been a fixture here for all of the 70 years that I've been alive. They must be doing SOMETHING right! I grew up here in Torrance, just two blocks away. I remember when Woods Hardware was across the street and there was no such thing as "Ace" involvement. That having been said, the Ace network has benefited them with access to things like duplicating car keys with computer chips (ChipKeys or KeyFobs) in them that car dealers charge up to $500 for. And GUESS WHAT? Woods price is only a QUARTER of that! They look at your current key, and if not in stock will order the blank for any model car. It takes a few days, but what's the rush for a spare key anyways? And for your regular hardware needs they have most of what the big box stores offer, just not as large a selection for Lumber, brick, and garden. And for anyone living in the Seaside Ranchos or sleepy Hollow area, it sure beats a drive to the "other guys". read more

This place is terrible. I took something to be altered, and they altered it wrong then in taking it back to be fixed, they didn't do it right and charged me again. In taking it back a third time they were extremely rude and did not fix it correctly... They treat their employees, terribly, treat their customers terribly, and I've recently found out that they sell items that promote certain violent, angry groups. Not going to say exactly what groups I'm speaking of but you can look it up on your own. Just don't even bother to go here. read more

Endicott and John L (I think) helped me fix my cart for work. They both were absolutely wonderful young men and both were extremely helpful. I would give this place 5 stars just because of these 2 young men!! Please give them a raise to keep them for a long time read more

Has Everything, and More! Great Service, Carries Everything under the Sun. Helpful Workers

Woods Hardware gets good reviews because they deserve it. Located pretty in-between a big box Home Depot in Hawthorne and a bg-box Lowe's in Torrance, this little Ace place gets it done. They really have everything for being a small-ish strip mall hardware store. But the real jam is a very helpful and friendly staff...people who go out of their way to help understand your problem and save you money while actually fixing it. You heard that right...if you can spend $8 instead of $40, they want you to save money. I was recently looking for a bathroom piping solution to an issue...Home Depot did nothing, had nothing, didn't care. Lowe's was just inconvenient and so crowded I wasted 45 minutes of my life searching by myself. Woods Ace Hardware...in and out in 10 minutes with a working solution for a lot less that I expected. Boom and done. read more

Do not bu y Craftsman tools ! I have a craftsman 1/2 ratchet that failed, went to craftsman.com and they said to take it to a retail partner, This Ace came up as one, also the online policy says "No proof of purchase required. Return damaged product to a stocking Retail Partner" Hammers & Demolition Tools Finishing Tools Hex Key Knives & Multi-tools Nut Drivers Pliers Ratchet & Sockets Screwdrivers Wrenches & Wrench Sets Full Lifetime Warranty If the product fails to perform for any reason, we will replace it This is Crap. The manager told me" he would only replace the broken ratchet is I had proof of buying it at his store! screw ACE! and Craftsman! read more

Very pleased with my recent experience here! My older Honda's keys batteries needed to be replaced. There's a tough little screw to undo to switch out the battery however. One of the key's screws was stripped by a well-intended previous effort by someone. John spent a serious amount of time to get the key open from the screw that was still good. He said to come back another time after he returns from being out of town to work on the one with the stripped screw. WOW! That's REAL customer service for a $6.00 sale for the 3v battery. He could have easily told me to buzz off, not going to be able to do it.... I'm very grateful for that effort of his and to finally have a remote key working again for my car! Thanks! read more

Woods Ace Hardware - Interesting to see what's inside that remote key. Very expensive to replace! - Hardware Stores Near Me - Torrance, California

Horrific attitude! Wondering why clerk was happily helping a man with product then when I asked for assistance he seemed annoyed. Reluctantly after I requested he show me where clamp was. Then when I asked him to please hand me two clamps , he roughly took my broken clamp out of my hand. Then gave me two clamps way too big. Had to ask a gentleman in the isle to help me. If you hate your job that bad that you can't help a lady out , you need to retire. Why so happy with other customer who you approached but irritated with me politely asking for help? read more

Love love love them. Customer Service amazing. Get family business feel- they will stop everything to help You- can't get this Level Of service anywhere else- In our Opinion read more

Pick up item was cancelled after waiting an hour. Item was marked in stock, then after waiting an hour my order was cancelled. I could have gone to across town to the big box store and been home with what I needed, instead Woods Ace Hardware wasted my time, and now I STILL have to drive across town to get what Woods Ace Hardware told me was in stock. Won't be wasting my time guessing if this store is going to cancel future orders. Store manager needs to get his s**t together. read more

Just bad. Unfriendly, annoyed service. Called over asked for a product. They looked up the price assured me it was in stock. Drive over within 5 minutes and they can't find it. Not in stock. It feels Mom and Pop in there because it's so small, but not one smile or sincere thank you. If you wait to ask for help from an employee, he/she pretends not to see you. Just begrudging looks and sighs. It's every time I've gone for the past 6 years. Suck fest. read more

Awesome experience there today. Very thankful they had a Traeger in stock I was looking for. Not only that, but the crew there helped load it into my truck and ensured it was tied down properly with some extra rope. They went the extra mile and I truly appreciated their genuine outstanding customer service. They were fantastic read more

So glad these guys are in my neighborhood. I live in a 100 year old beach cottage that needs constant attention. They have helped so many times when the BIG CHAINS down the road would not know what I am talking about. THESE GUYS ACTUALLY KNOW ABOUT HARDWARE & PAINT! SUPPORT LOCAL!!! read more

Covid Alert! We love Woods Hardware. We are locals. That said, I just stopped in to pick up a few things and very few of the EMPLOYEES WERE MASKED! Shoppers mostly unmasked. We are truly loyal, but it's too dangerous to not demand masking like every other retail store and restaurant. Please take this seriously. We want to return! read more