Single worst Enterprise location in the country…read more Reservations are accepted and not kept, service was completely indifferent to the inconvenience created.

This location gets crazy busy but the main guy in charge does a great job of keeping in touch with…read moreeveryone waiting, answering phones or if he's not going to answer the phone, he announces it to the room. I thought that was a rather nice touch. He eventually handled everyone who was standing waiting, fixed a tech issue with an iPad, got me checked in then checked back out with a new car. The guy knows how to handle a crowd.

My Mom needed a rental and Enterprise had an Altima at Laguna Niguel location. Car was clean. Nice…read morepart was rental agreement could be extended weekly and car can be brought back early.

Horrible. Gave me a dirty car that needed an oil change and service. Drove car home and it wouldn't…read morestart the next morning. Now I'm stuck in phone hell as Enterprise insists I need to pay for a jumpstart. Already spent an hour this morning in their phone queue listening over and over to their recording how they put the customer first. Never again!

Very happy with the car and the prompt service at this location. Danny and Chris are very helpful.read more

I rent cars all over the country and have rarely found better customer service than at this…read moresatellite Avis branch office. The cars are well maintained, the customer service is unmatched and the front office personnel, (especially Danny) always go the extra mile.

First of all, I've never given a 1 star review ever on this app. And before I get into this, not…read moreall Avis locations are built the same. I've only ever had very good experiences with them at airports. This location is understaffed. Every time I've been in here people have to wait an extremely long time to get there. They don't have a healthy stock of vehicles almost ever. And every person I've encountered in there has had a tough time with the process of getting a vehicle. It's unfortunate since I'm a preferred member and again, I back Avis locations elsewhere. But if you can go to a neighboring rental service I would recommend that here in San Juan. Cheers.

I made the mistake of renting from Avis again as their rate was competitive. Sadly, when I returned…read morethe car, the agent had left the office (which he locked) and I had to stand outside waiting for his return. He wasn't using the bathroom and just said he had things to do, so I had to stand there and wait up to 15 minutes. I returned the car, got a paper receipt, and, notwithstanding, Avis online changed the amount and charged me more than $20 extra. I had a paper receipt for the correct amount and Avis just charges my credit card for more than that. So I was yet again forced to call Avis, wait on hold for an extended period of time, and talk to a lifeless customer service representative who couldn't do math and literally I asked to calculate the exact amount of the overcharge. Just insane.

Huge thumbs up to Dylan who literally saved the day. I thought my journey was sure to be ruined…read more due to vehicle shortage but, like Gandalf, he came in clutch with the extra mile wizardry he worked. His customer service is beyond amazing and he put me at great ease! he is the manager at the San Clemente branch but the SJC was down a person so he was supporting. He really cares and is just a delight to be around. Please let his supervisor know they have an excellent candidate for an area/regional manager with an employee as remarkable as Dylan. He's what we call an A+ player in management!

I mostly rent from Hertz off Avenida Pico, but have rented a handful of times at Enterprise. I've…read morehad decent experiences renting from here until the last one. I had the worst experience with Damon Allen - shockingly an assistant manager. He was going to put me in a terribly maintained car - hubcaps floating half an inch off the wheel. When I asked about it, he had an absolute awful attitude. I ended up bringing the car back a few hours later and renting from Hertz. They were going to charge me for a day rental until a higher manager said he'd reverse it. I can't recommend this place at all. Enterprise pride themselves on professionalism and customer service. I can tell you from personal experience - this particular branch has neither.

The address is listed incorrectly. The correct one:…read more 28201 Marguerite Pkwy Unit 13 Mission Viejo, CA 92692 United States (In the plaza with the Armed Forces Recruitment center and MANY delectable restaurants). AB, the head honcho at Avis, is professional and extremely helpful. Been going there for years and I've always left as a satisfied customer.

AB is a rude man to begin with. Simple pleasantries were too much of a hassle for him I guess…read more Secondly, we rented a car that had the check engine light turn on before we were half way through our trip from Orange County CA to Albuquerque New Mexico. To top it all off when he handed me back my debit card and paperwork I assumed he also included my ID. No- he forgot to hand it back- which is not entirely his fault. However, after he told me to arrange a pick up for my ID he stopped answering. Also when I returned the car, the other branch said that he added unnecessary charges and insurance coverages we never asked for. No wonder it was so expensive!I hope he sees this. Very very bad service. Will never use Avis again.

Such a fun experience for me and my family! This company had excellent customer service and was…read morevery helpful in setting up our adventure for the day. The mokes were brand new and in perfect condition. I highly recommend!

These Mokes are the best. We had family in town and rented one. We were able to cruise all around…read moretown in comfort. The kids loved it. Aaron was very easy to work with. I would highly recommend renting one if you are staying in town and need something to get around or even just for something fun to do.

Recently had a need for a rental, and this place provided a great one with service to complement it…read moreall! Thanks for being there when I needed it. Keep up the good work.

This rental car counter is absolutely running a scam operation. They changed my reservation type…read moreafter I picked up the car, overcharged me, then gave me the runaround regarding resolution. Through multiple calls to customer service they changed their story multiple times. I finally had to throw my hands up and write off the loss. Will never visit this location again.

Customer service was done by a wonderfully nice older gentleman. He was a bit slow speed-wise with…read moreentering everything and setting it all up, but was pleasant and helpful. Only things keeping it from being 5stars were that the moving van was really dirty and they didn't set up my appointment correctly a few days prior to the move, so I had to go through the process again.

The worst customer experience ever...tried to return our car early since the body shop finished the…read morework early they told us we could not....fill the car up with gas on the way to drop and were told that it was 3/4 full and that they would have to charge us $50...total scam go somewhere else there are lots of options this one unfortunately was closest to our house...fool us once...

I had such an amazing experience with Hertz this morning! Bill and all the staff were incredibly…read morehelpful and gave me the best support throughout the process of renting a car. I left feeling happy and, most importantly, with my car. Thank you for your patience and for making everything work out so smoothly. I highly recommend Hertz!

Through the years, when I needed a car rental while having my car worked on or recommending out of…read moretown friends and family to rent a car, I am very particular. I go to the places where I feel welcomed. By far this place is it. This location for years has been by far so professional, respectful and super friendly. I receive nothing but straight up honest humans. Thank you for being here for us!!