Went and got a quote. Seemed high - I asked about the hourly charge , they wouldn't reveal their…read morehourly price then said pick up our car and they don't want to do the work. Seems very shady and bad business practices. As you can see by the owners reply below, he is now covering for his nasty attitude and lack of communication. Maybe he was just having a bad day, but that doesn't make up for the fact that the "Customer is King" - the "I'm doing you a favor and take my price or leave it attitude" and defensive nature against the pricing discussion is not a good way to run any service business. I certainly will not come back, as suggested by the owner below. As he said on the phone with me, he's too busy and has enough business already.

I'm agreeing with Gabriel, the review from 3 days ago just below mine. Purchased brand rear new…read moretires and bought my car had to have them mount and balance them which they did. Soon after I bought the front tires, again brand-new , to have them Mount and balance them, as well as do the alignment. After getting the car back the car had a vibration and the alignment is still off. They told me the reason alignment is off is because the rim is bent, I asked him how come they didn't see that when they balanced them the first time , I was answered with" well we see it now". Not to mention the alignment was $140... Then the second time I bring it back they check it out and then proceeded to tell me all the issues that they notice with the car.. Oh now all of a sudden you so observant?? but when you was balancing the rim you couldn't tell that the shit was bent tho? This place is an overprice Daddy's hand me down with no integrity or customer service. They only get business because their location. They will never get a dollar of my money and I suggest anyone reading to stay away from them

I used them during an emergency the 1st time and they fixed the problem, but not even a day later…read moresomething else started giving me trouble. I didn't think anything of it. I took the car in to my regular auto shop and they fixed it. A couple of months later a totally different issue occurred so I took it back to them and they fixed it, before I even left the shop a loud banging noise that was not there before, so I went back in and told him about the noise and he said to bring it In later because they were about to close. He said no worries it's an easy fix the latch behind the ac may have just cracked. It's common he said. I told him that I would bring it the following week and he said no problem. I brought it in the next week and another gentleman was at the counter. I don't know how but I knew he would try to haggle me. Which he absolutely did. I told him to just take the car out the shop since I realized I would never stop coming back. Never again!

My vehicle's (Benz C300) air suspension system locked up after the compressor failed. I did all of…read morethe repairs myself, but needed the diagnostic scanner to do a vehicle calibration, which was the last piece to fixing this issue. I'm no mechanic, but I've studied the air suspension system on Benzes over the last 3 months, and have become pretty well versed in how this thing operates now. Initially had an appointment at KDM at Talmadge Rd. for 8 am. When I got there, I saw one mechanic who had like 3 cars parked in the bay, and a lady, presumably his wife, by the cashier. The lady asked me to park my vehicle, and come inside. She had me fill out a form, and then told me to leave the car. I told her that I spoke with the mechanic when I made the appointment, who said it would take 1-2 hours to run the scanner, so I planned on waiting for him to do it on the spot. She essentially told me that is not how they operate, and that they would call me to pick up the car when it was ready. I told her no thanks, and left. I then called Mercedes Benz's authorized repair shop, and they were all booked solid. I called about 12 shops that specialize in German auto repair, and most were either booked up or wanted to overcharge (one shop quoted me 4 hours!) By the Grace of God, I called Quality 1st Auto Repair and spoke to the owner. He told me to bring my car in this afternoon, so he could take a look. He ran the scanner, which unlocked the vehicle's suspension, and now my car is fully functioning again. He also only charged me for an hour of service, which was entirely reasonable. His scanner also picked up on another error code, which he voluntarily pointed out, so that I was aware there was some other issues with the car. He suggested that I have this other issued looked into ASAP, which could cause further problems if left untreated. Admittedly, I downplayed the error code, but I'll probably try to tackle this other problem as my next DIY. Anyway, cannot praise this place enough. They have a full-fledged operation, nice garage with several workers, heavy machinery, lots of nice cars they're working on, so these guys must be doing something right. They also carry state-of-the-art diagnostic scanning tools (which is key to helping you save money). For example, I brought my car to this other rinky-dinky repair shop who did not have a good scanner, and so they just kept guessing at what was wrong with the car, and telling me I had to replace different parts, so I took the car back to work on it myself. A telltale sign that a repair shop does not know what they're doing or are just guessing at the problem is when they keep asking for "more time" to figure out a problem. With the right diagnostic tool, a mechanic should be able to tell you what's wrong with your car in minutes. I guess this is all a roundabout way of saying that if I could do it all over again, I would have brought my car here in the first place. I will definitely be returning to this place for other work that needs to be done.

If you're a woman and you've hesitated to find a complete auto body shop that won't rip you off and…read moretake advantage, look no further. I came to this shop and had front & rear brakes and rotors replaced on my 2012 Camaro. Price was very reasonable and fair. I also came back the following week due to an ongoing issue with my tire that was making a clicking noise when I drove. They discovered a previous shop sealed my tire, but left the nail inside the tire. The tire is starting to crack and they quickly fit me in their schedule to replace my two rear tires, which was also reasonably priced. The owner took the time to educate me on my vehicle and explain the process clearly. A1 customer service! I'm going to return for all future maintenance.

$79.99 for a wheel alignment wow!!…read more That is deeply over priced. Just called in to see if they had any space so I can get my wheels aligned and the person on the phone ask me? why do I need to get it done ? Awkward question what u mean why I need to get it done I just told you I need to get my wheels aligned. Then he asked me if I did anything to my car. I said no, he then asked me for model and year of the car then gives me this over priced number. Most a wheel alignment cost is $50.00 what's the extra charge for ????

came to them with a flat thay didn't have my size but they put my spare free of charge great peopleread more

I have been to this place twice and have had the best experience, the men working here are so…read moreprofessional and so friendly! Very trustworthy and will work on your car in a timely manner! I can't rave enough about this place!!!!!!

I have used this car service 2 times in recent months He…read morereplaced my battery which was still under warranty which I did not know Chris did all the paperwork This week my car was dead again Chris did an inspection and could not find any issues he did replace my battery Determine that I was not using my car enough and told me to drive it at least once a week He did not charge me despite all the work he did

Since the good reviews I read on here helped me find Action Auto Repair I decided to leave a review…read morein hopes that it might be helpful to someone who might be looking for a great repair shop and might be undecided. I took my Mitsubishi Outlander there today to replace the rear sway bar bushings which were causing the car to make annoying noises when I drove over a bump. I had a pretty good idea the rear bushings were the problem but before accepting the job Chris inspected everything & made sure I wasn't wasting money replacing uneccessary parts. After confirming the bushings were in fact the problem Chris ordered the parts and did the job on the same day. I highly recommend this place and will only be letting Chris and his team work on my car in the future. The price for parts and labor was very fair and I couldn't be more satisfied with the quality of work they did with my car. They also went above and beyond to inspect the vehicle front to back and made sure there was no other issues with my car. They even checked & topped off the air pressure in my tires as well as the grease in throughout the suspension free of charge. If I could leave a 6 Star review I would. Very professional, honest and friendly place, I highly recommend.

Been coming here for 8yrs I keep coming here because I love the honesty and no bs reasonable pricesread more

Wonderful place, they take great care of both my personal car and work truck. They are very…read morecommunicative, quick, transparent, and personable. They've been great about helping out last minute when things come up with either vehicle, and go above and beyond to make sure everything is working satisfactorily. Thanks to everyone here for your help!

I brought my car here after an accident that damaged the hood and front end. I paid $3300 for the…read morerepair. When I picked the car up, I later realized the hood had been repaired rather than replaced, but that was never clearly explained to me. The hood still had alignment and latching issues after pickup. I was later charged an additional $400 to repaint the hood. Even after that, dents returned and the right side of the hood continues to sit uneven. After spending $3700 total, I am still dealing with the same hood problems. I expected a proper and lasting repair.

I've brought my vehicle in several times, these mechanics are top-notch, affordable outstanding…read moreservice! The staff was attentive and helpful, making my experience exceptional.....Thank-you Guys

I dont know Rocco the owner well, but he did me a huge favor yesterday, and this shop has come…read morehighly recommended by a friend, so my car will be going there for some suspension work very shortly. The guys i spoke to there are very friendly and seem to know their stuff. Thankyou.

Complete Auto once again puts my faith back in humanity with their honesty! Took my car in for a…read morenoise it was making. It was something simple they could fix on the spot and the price was a steal! These guys could have told me anything was wrong with the car and I would have let them go ahead and fix it and had a giant bill. But they chose to be honest! Won't ever take my cars anywhere else!