I went in for my FIRST service for the Vehicle since I purchased back in 7/10/19 it was 6 months…read more My wife and I don't drive that much maybe 2,400 miles a year... I just wasn't impressed with the Service Dept. don't get me wrong, the employees were great, It's just the Service I thought wasn't up to par... He went over with me the paper of what they did, now remember it's been Six Months, told me rotate, I didn't need to at this time, I'm not a mechanic, but another 6 months, will be a year... Over all it's just I've had better Service above what I expected...Goodie Motor has a 99.00 Service which includes tire rotation, they rotate each time I went there at 3 month Service, even a car wash....I have 2 more service left then I will go back to the other places...I remember back in the 60's and 70's Wills was great...

I drove several hours from out of state to look at a Toyota 4Runner. I made the long journey to buy…read morethe car but It was bait and switch. So many undisclosed issues like paint issues, loose front bumper, loud wheel bearing/worn tire, alignment. When I mentioned that the vehicle wasn't as described, Blake said "it is expected for a used $28k vehicle to not be perfect." While that statement is true, I was not looking for a perfect car, I was looking for a reasonable car. I then told them that I would need a discount to repair the undisclosed issues the vehicle had. They said they cannot go down, In fact, if they do, it would mean a lower tradein value for my vehicle which ultimately means they did nothing to help the situation and literally tried to even it out. Test drive began with salesman Blake driving to a convenient store parking lot, then he asked me to switch seats so I could test drive. He mentioned it was their policy that only the salesperson drive the vehicle out of the lot, then allowing the customer to test drive it back to their lot. Never heard of this before and seems disingenuous to not allow the full round trip for the customer to test out a $28k vehicle. I then requested to speak to the sales manager. Mr Blake, the salesman who assisted me went back and forth from his desk to the managers office, ultimately returning with the same results. I was advised the manager is "currently working on multiple things and is busy." Which tells me he doesn't want to own up to the dealership's mistakes and accommodate a sitting customer with funds ready on hand.Just to clarify, Blake sent me a short walkaround video, where he began pointing at a couple areas on the hood where paint was touched up, however, I evidently found out that the paint used was the wrong shade of white. The vehicle had a pearl white paint exterior and the touch up paint was a base white, which is different. It wasn't even done correctly with a tiny brush, it was smeared with someone's finger, as they glided the wrong paint around the rock chips, but failed to fill the crater left by the chip itself. After pointing at the hood, Blake cotninued to talk about the features it has. What I was more concerned with, is the rest of the body's condition. After not disclosing the remaining issues, I was certain he would stand by any shortcomings from hiding the new issues i found out about. Finally, when I arrived, I saw it pulled up to the front of the dealership. I immediately saw the front paint damage that was touched up on the hood, however, they discounted the severity of the problem, because there were multiple areas with touch up paint, including the hood, driver's front door, the tailgate, and more. I also noticed that the front bumper was separating from the top corners, indicative of prior replacement (fit and finish won't be like Toyota), loose rivets, or the vehicle may have recently collided with an object or another car. Yes, it had a "clean" Carfax with 3 owners but I do not trust carfax since not everything gets reported. Carfax works for the dealer, not you. The finance manager "Guillermo" said he'd rather sell it locally there when I mentioned that I would appreciate it if they could work with me on a deal, since I am a committed buyer driving far (8hrs). This is the same Guillermo who had to be educated on why prepaid maintenance program is also honored at my local Toyota. He wanted to charge me a fee in the selling price, not allow me to opt out, and still require me to drive 8hrs for this service plan which includes oil changes and tire rotations. Blake corrected him, rightfully so, but the alarming fact is that he was certain he was right in the first place. Considering his position as "finance manager" Guillermo should have known better. A bit condescending and arrogant in my assessment. salesman was kind and responsive to my questions but it would have been nice to know those things before driving 8hrs. I don't recommend Wills Toyota for used cars if you don't want hidden problems and disappointments. What a shame.

Amazing customer service every step of the less than fun process of having to have body work on my…read morecar. Easy drop off and even easier pickup (they delivered my car 65 miles away) so I did not have to schedule off work. Alex, you are the best at what you do, kind, thoughtful and thorough in all things service. The entire staff that I met were gracious and very pleasant to work with.

Great buisness!! Lavergne has sold me and helped me locate impossible to find Daihatsu parts!…read moreLavernge is very professional and courteous . Lavernge wont stop untill she finds my parts! Thank you Lavernge!!

Ben, who owns the shop, and his crew were awesome! I was on the road late in the day a couple hours…read morefrom home and my battery light came on. Short story, they answered the phone after hours, told me to come on over, diagnosed the problem, couldn't have been kinder. I had a dog going to rescue with me, we were both welcomed in the office. Ben stayed until my ride showed up which was a few hours after they closed though I offered to wait in my car. Both myself and Star were offered drinks, asked if we needed food and well, you just don't find that level of customer service or kindness many places these days. Car is fixed. Wish his shop was closer to where I live so they could be my mechanics permanently!

We took our truck in to have 4 jobs done - all labor - we supplied the parts and nearly all the…read morematerials. We had an appointment and were told it would take 2 days. On the 4th day we had to call & were told "by the way, your truck's ready". They claimed to have fixed one issue, but it is actually worse now. Another they used inferior parts to install a heavy duty bumper pull hitch instead of the factory issued ones (which they no longer have - ?), making the install a severe hazard liability; for a full trans flush (of which we supplied the filter & fluid), all they did was drain the pan and supposedly change the filter. Ben explained that it was "easier" to install the hitch the way they did. We now have to take it somewhere else to have them redo everything they didn't do or did wrong.

Amazing work, great customer service and a great staff!! My family and friends have used them for…read moreyears!!

Their service and quickness is amazing. We have had two vehicles repaired there and we are very…read morepleased.

My travel trailer blew out an axle. They helped me get it off the roadway and to the shop. They…read morereplaced my axle at a reasonable price. They saved me in a stressful situation!!!

Amazing customer service! We got a flat on our road trip to Jerome & thankfully we were super close…read moreto this tire shop. As soon as we pulled up, they started fixing our tire, and we were back on the road in no time! Thank you to the whole team would highly recommend!!!

My hubby stopped in to get oil change and they could not have been nicer. They were very thorough…read moreand cheaper than everyone else. Would highly recommend!!!

Noticed an awful noise coming from my vehicle and stopped in to get my brakes checked. They did so…read morewithout hesitation and got me right in for a brake job. Price was way lower than the last time I got brakes done and I could not be happier. Wonderful service from everyone I spoke with and I cannot recommend Grease Monkey enough.

I looked all over Shoshone for place to fill my tire. I was heading to Going and came upon,…read moreCommercial Tire. A very nice young man, Jerry, came to my rescue. I asked about filling my tire. He not only filled the tire I was concerned about he checked and filled all my tires and had a container in is pocket with a valve stem cover, I was missing. Thank you Jerry for the pleasant conversation, while you were being kind. Young man you will do great this with your amazing attitude and customer service. Thank you for restoring my faith.

Got a flat tire near Bliss that couldn't be plugged. These guys had lots of stock, and sold me…read moreexactly what I needed, nothing more. Checked my other tires and verified that The tread was good and pressure was correct. They saved my road trip with quick care and good prices.