I visited this salon for a Brazilian wax because it was rated 5 stars here on Yelp, but a 5 star…read moreexperience it was not. It wasn't horrible, but it was definitely not anything special. I will say that Lex was hospitable and fast, the service only took about 30 minutes. However it was disappointing on so many levels, starting with the tacky fake plants outside. The bathroom was cute and clean, but as I walked back to the appointment room there was a bunch of junk stacked by the wall, and the appointment room was brightly lit with uncomfortable paper bedding. I am used to wax spas using nice soft linens. When my wax was over she left the room and did not offer me any sort of wipe to clean up with (as is customary in my experience) and also missed quite a lot of hair in the back. When I met her at the register and told her about this she did offer to go back in and fix it, but I really didn't want to bother with going back into that gross room and undressing again. Typically at a wax spa you would be offered a hand mirror to check before they actually leave the room and have you get dressed again. I was also disturbed by the fact that there wasn't a sink or even hand sanitizer in the room. I can only hope that she was going into the bathroom between clients to wash her hands but who knows! Anyway, definitely would not return. Not for me.

Amazing experience for a first timer! I had DeLane and she kept me calm told me what would happen…read moreand how much pain I'd expect. She listened to my needs adjusted the experience to meet those needs and in the end I am softer and hair free! Thank you!!

Amazing vibe in the nail salon, lovely drinks with both alcoholic and non-alcoholic options. Sam…read moredid a wonderful job and was very particular about shape and quality, which was greatly appreciated since I haven't had my nails done in a while.

Ok.... So.... Hear me out. I was so excited to try this place for a pedicure. Had been wanting to…read morego for months. I finally managed to get myself scheduled & put the time aside to try it. The establishment really is lovely with sliding garage style doors that open for a wonderfully open, airy atmosphere. I loved that feature. It's beautifully decorated & clean. Very chill vibe with a cocktail bar & menu! (Nice touch!) I genuinely enjoyed my sparkling Rosè while my feet got pampered! I do have one *major* complaint however.... Something I had a very hard time with & was really a struggle for me was they don't have proper pedicure chairs. They're just regular chairs & a large basin for your feet that IS NOT SECURED TO THE FLOOR, so I spent the entire service with my legs tensed because I was trying so hard not to push this huge water basin full of soapy water etc onto the lap of my nail tech!! Despite my efforts to prevent the basin from pushing towards her lap, my poor nail tech had to continually reach up & push the basin back towards me because it was perpetually sliding all through the service. When I expressed my apologies for its sliding, she stated "it's fine, she's used to it." She was very sweet but this frustration really took away from me being able to relax during the pedi because my legs were so tensed & I was so worried about the basin splashing into her lap! Manifest, PLEASE get some proper pedicure chairs!!

What a beautiful establishment. It was so bright and welcoming. The staff was very conversational…read more I arrived five minutes before my appointment time and was asked to fill out paperwork and if I wanted something to drink. I was pleasantly surprised to see a nice tea selection. I find that places cater to coffee drinkers and tea is limited to regular smegular Lipton from the local dollar tree. Not here!!! Soooo about my service, Tasha came and got me right away. She was kind and genuine. We chatted during my service. She helped me pick a color and was very affirming. I did the medium pedicure, gel removal and additional gel polish since Cleveland decided I needed rain on my pedicure day. Ugh! My tea was tasty, my feet feel great. I took lost of pictures of everything but my cute toes. I dont post those for free. Lol. This is a modern establishment and I definitely see myself returning.

NAILS: I now experienced nail services (pedicure) at Statement and loved it! My normal salon is…read morehaving renovations so I visited this place. I made an appointment the day before which was super easy. They patiently explained the differences in pedicure types and service process. I selected Statement Pedicure ($60) with gel add-on and removal ($15). I received luxury add-on free - lip mask. I selected colors from an old school book but screen try-one are also an option. I went with tried and true OPI but other options/brands are available. I love the pedicure area that includes privacy dividers and curtains. If you're doing pedicure solo, you can be separated from other guests. If you're visiting with the group, the curtain can be lifted. It creates a very relaxing experience. I asked for tea (quite a few choices) and my tea magically appeared at my chair when I arrived. The chair rotates to let you easily climb in, has gentle massage and heat. Gel removal starts with cute plastic clip-ons for quicker removal. You are asked about shaping and the number of coats. I liked my nail tech and her preciseness. Plan for a bit extra time (over an hour) if you're planning to take gel off and reapply gel. I feel like other salons have more masks as part of the pedicure service, but I was satisfied here. SERVICE: I'd love to add a few other reasons I love Statement. I recently called in to move up my appointment to an earlier time the day of. They easily switched me which seemed like a miracle. Also, so many little nice device touches here - coat room, complimentary drinks, continuously genuine and very friendly service, and consistent quality. I'll be back very soon for a wax.

I just moved to Cleveland in August so I've been looking for a place that does eye brow threading…read morefor a while. I did look at previous reviews on Yelp and I do agree that Laila does a great job! I called on Tuesday night and she got back to me the next morning via text to schedule an appointment for the following day. Her place is not hard to find, on the 2nd floor above Starbucks in Legacy Village. Parking meters not expensive- I just put a quarter in for 30 minutes. Upon arriving, Laila greeted me and was very nice. She asked if I had had threading before or if it was my first time and I explained that I have been threading for 2 years now. She had me lay down on her table and I explained that I wanted my eye brows kind of thin but since my eye brows are kind of straight I wanted a small arch towards the tail end. She worked very quick and paid attention to plucking the stray hairs. After she was done she showed me a mirror to look and if i wanted any changes she could do it as well. I am very happy about the threading and how my eyes turned out. Just for this one session it was $27. Granted it is waaaayyy more expensive than what I'm use to (I paid $7 + $3 tip in Houston) I would recommend Laila's business to any lady who's interested in getting threaded.

I have been with Laila for almost 10 years. She is absolutely amazing at what she does and is…read morealways very accommodating. I will not let another person touch my brows.

Today was the very first time I have had a facial. I cannot wait to get another one. Courtney took…read moresuch great care of me. The products they used for my skin are amazing!!! This facial was custom made for my skin, and I can't even begin to describe how soft my skin is now! The vibe was just SERENITY! Courtney also included light massage, which I desperately needed. I feel so good after leaving. I highly recommend this place. It was my first time coming there, and you can guarantee it won't be my last! They've earned a customer for life! Let me add how CLEAN this place is too! Clean, and inviting! Please make sure you come here at least once. If you're not sold, you may need some inner help.

Courtney was fantastic! I had my eyebrows and face wax done. She did a great job. She made me…read morefeel comfortable right away. Definitely would go back.

After being a regular customer for years, I had a bad manicure by the owner's wife. She was surly…read moreand insulted me. Her husband was the usual one I went to, But at last minute I needed a manicure and another operator did a terrible job. I went back and was told I was no longer welcome there!

My nails look terrible. I also got cut. Tom did a terrible job don't recommend and will never come…read moreback.

I have been a patient of Dr. Kyei for a long time. I have…read morefound her without fail to be compassionate, knowledgeable and professional. I hope the unprofessionalism was shared with Dr. Kyei. I know she does not condone such behavior.

ZERO STARS The staff is rude. The I don't care/oh well…read moreattitude to patients is crazy. Doc runs hrs behind but if you're late you have to reschedule. VERY UNPROFESSIONAL

Months later, I continue to receive consistently excellent haircuts from Nasar and I could not be…read moremore pleased! I returned to Sisu for a styling appointment on the day of my recent wedding as well. Amanda did a beautiful job and I would recommend her styling services as well.

On a vacation to Cleveland from Los Angeles, I was in need of new highlights and touch up color at…read morethe roots. I went to see Melanie and she gave me the prettiest highlights that I have ever had. She has an amazing eye. She picked the perfect golden color for me. Then she weaved the highlights in so expertly that nobody has even noticed that I had highlights done at all! This is big for me. Very important. I like that it looks natural. She also gave me the exact cut that I asked for, and lots of advice on growing longer and stronger hair. There is no way that I am going back to my LA salon... I feel that I will look and feel better if I just wait until my next trip to Cleveland to get my hair done at Sisu. I like all of the staff that I have met. They all seem to keep up with new styles, and the other customers leave looking good. You park in the back, and it's next door to J. Pistone's market.

I recently moved back to Cleveland and my daughter-in-law recommended this salon. Over about 6…read moremonths, I have had mostly good experiences with manicures and pedicures. The vibe is pleasant and I am always offered a beverage. However, I had one bad experience with a manicure by "new talent". She didn't round the corners of my nails and they were sharp; the polish started peeling on some nails after only 4 days. There is a lot of turnover of staff there and I have not had consistency.

Great service. Great haircut! Well worth the 20 minute drive! Thanks Alex and crewread more