Facility is clean and welcoming and services have been great BUT, their rules of engagement are not…read morecustomer friendly and when you try to voice your dissatisfaction, instead of them being welcoming, they are anything but. It is almost like the people at the desk have been preconditioned in how they respond when people express their frustration and they are not interested in feedback. RUDE and pissy! I have been a member for years and have brought in multiple friends who have become members. When my family members from out of state visit I always set up appointments for them. They buy extra Svcs, they buy product, we tip well, we are the people you want as customers! When I try to use credits to pay for their services, they charge me a $10 transfer fee. One might ask the question why????? a couple of days ago I tried to schedule massages and facials for myself and a friend who is celebrating a milestone birthday. I wanted to treat her and use a couple of my credits. They wanted to charge me the transfer fee. I expressed my frustration, they didn't care. And then I was told that I couldn't even pay the transfer fee as I had three transfers and had exceeded my allowance for the year. I'm done. The individual with whom I spoke, could not have been more disinterested in my frustration and she just towed the corporate line. They have no idea how they are losing people that they don't lose. They're losing friends and gaining enemies who are not gonna say anything pleasant and instead, will speak disparagingly about them. I just retired after 48 years as a senior executive in a sales position for a large health insurance carrier. I know the drill, I know how you take care of customers. This company is not interested. Sad!

Horrible customer service at the front desk! I also cancelled my appointment more than 24 hours…read morebefore my appointment and they still charged my card.

Heavenly experience! I love the decor and relaxing quiet room beforehand, and my massage was…read moredivine. I definitely recommend Jessica!

Excellent experience! Had a 60 minute massage and very much enjoyed it! My friend had a facial and…read morewas very pleased with her experience as well. We had a nice, relaxing morning! Would recommend and would go back!

Always great service, I can't believe this is my first time posting a review! The owner is…read morealways, so welcoming. My last 2 massages were performed by Dana. She asks the right questions before services are rendered. Any areas to focus on, any areas to avoid, what type of pressure, etc. She also is not overly chatty, which I LOVE! The conversation is casual, without being too much! She checks in throughout, to make sure that all is ok. She is very intuitive, as it relates to which areas need work, along the way. I leave feeling like a million bucks. I will continue to return to Gingie!!

Nice clean spa at ETON. Walked in on a Sunday. Moderately priced. Not sure I'd return , if so I'd…read moreask for a different therapist. I'm not sure she was a very experienced LMT. her forte appeared to be aesthetics. It wasn't awful but I did have to add more time, I just didn't feel like I received a relaxing enough service. I don't know if it was lack of experience or if she was afraid to touch me, her touch was very light and short. Odd. The extra 30 minutes was better but it was definitely at my expense. I paid for 90 minutes be had a decent 30. I also don't like that the message therapist is the one cashing you out, it feels like a sales experience not spa.

Disclaimer: I've been going to the same esthetician since I was 19 or 20. So service is on a level…read morewhere we don't have to talk about what is about to happen. Instead we play catch-up and talk about all sorts of fun stuff. Always greeted by staff upon arrival. Everyone is very pleasant. Service is always efficient. The environment is clean. Social distancing, masking, and all COVID-19 protocols are followed. If you are into self care, like I am, then you will love this place. I always end my service with a smoothie. Delicious!

Excellent Doctor before and after surgery. Was treated excellently before, during and after…read moresurgery. The entire staff is caring and knowledgeable. Dr. Feng is honestly the best Dr I've ever interacted with. She listened and knew exactly what had to be done. The aftercare was just as important to her as the surgery. I highly recommend Her and the entire clinic. Her Feng Fit food is fresh and tasty too!

Found Debbie, my favorite curly girl stylist at Funké Salon. Such a gorgeous salon with beautiful…read moreart throughout the entire space. The customer service was outstanding with so many personal details and my curly hair is back to being bouncy and beautiful. I'll be back!

Karen and her team are amazing! I wish I could take Karen to Atlanta with me because I have yet to…read morefind anyone who can style my hair as beautifully as she did for years...every time ....Great place Skilled and talented hair designers!

I had a consult today with Stacey, and I enjoyed everything about the experience! The building…read moreitself is gorgeous and all of the staff are so friendly. Stacey was amazing, and I loved how she let me chat away all of my skin issues and what I'm hoping to accomplish with her. She was very informative and helpful. I can't wait to return to Stacey!

I had micro needling done today by Anna . She did an excellent job. She made sure I was comfortable…read moreand went to work on my face . The experience was amazing and results super.

Since my first Brazilian sugaring experience with Cassie, I've pretty much had a standing…read moreappointment with her. While I would never describe getting a Brazilian as pleasant, it's certainly bearable, short-lived pain. Cassie is so sweet and super personable. We literally have entire conversations through the whole process. I also spring for the vajacial after each session to get a skin treatment and any needed extractions. I was very nervous to go for my first time but Cassie, I'm sure, has seen a lot in years of doing this. I've never been made to feel uncomfortable about my lady parts lol She's body positive and very professional. Her space is clean and nicely appointed. I would really like to add facials and skin care to my self care routine soon. Highly recommend her!

3 years w/ Cassie -- the only person I let torture me for 40 minutes. As easy breezy and…read morecomfortable as a Brazilian can be. Love to see the growth of her biz and team, the only con is that she's now booking 4 weeks out!!!!!! 12/10

Love this place the facial was 10!! She had so much knowledge about skin care & she made me feel…read morevery welcomed

From the owner: Oracle Skincare's specializes in CooLift Facial, Hydrafacial,…read moreMicrodermabrasion, Chemical Peels & Hair Removal.

Dr.Laurel is FANTASTIC! She is the best in the Cleveland area for all beauty procedures! I've gone…read moreother places which were more expensive only to be disappointed. Also, ladies the O Shot is a must! She makes you feel completely comfortable. Life and relationship changing

Dr. Laurel is an excellent doctor. She is straight forward, very funny, and compassionate. Her…read morework is superb. I can't say enough good things about her. I have seen her three times, and have been impressed all three times.