Dan & John are so friendly, knowledgeable, thorough, dependable, and honest! We have hundreds of…read morepeople come through our home every summer to help prep school supplies for students in need, and they all keep their shoes on (to save time). Our area rugs, sofa, and loveseat get dirty, but Northwest always makes them look brand new. It's an amazing difference, and we are very grateful for their top-notch service. We've used them for the last several years and can't say enough good things about them. Their prices are reasonable, too, and they've always been upfront with prices so there are no surprises (unlike some other companies we used in the past).

Shout out to Dan Leuer and the team at Northwest carpet and upholstery cleaners! I had them into my…read morehome to clean carpets, sofas, upholstered dining room chairs and area rugs throughout my home. They did an exceptional job! My dining chairs are upholstered in a white velvet and were quite dirty after many years of use. They got every spot removed. The chairs look brand new! Truly amazing! They showed up on time, exceeded my expectations in terms of cleaning carpets and furniture, were very professional and pleasant and their rates were very competitive. I highly recommend this company!

Poor job....unreliable....not worth the money is what you need to know…read more Read on for more information. I really wanted to leave a good review for Nick's carpet cleaning, but I can't. When I reached out to several companies, I asked they typical questions about carpet cleaning, plus asked if they could move a couple of pieces of furniture. Nick said his company could. He showed up alone, and did not move any furniture. He struggled getting the equipment up and down the stairs and we were actually worried he was going to hurt himself. After he left and the carpet dried, I noticed several stains around the carpet and it didn't feel soft when it dried. Instead of leaving a bad review, I reached out and asked what I should do. I also mentioned that my carpet was stiff and crunchy, so I asked if there was something we could do for that. He offered to come back out Monday. I said, "sure. What time?" He replied, "130" I confirmed 1:30. When he didn't show up at 1:30, I reached out. Nick said he came to my house at 1:10 and knocked loudly and no one answered. Then he left. He assumed I forgot and didn't wait until our appointment time. No one was home because the agreed upon appointment time was 1:30. The next message was rude and Nick turned this on me and said, "you should have communicated that with me. I drove all the way out from Otsego. I was trying to be nice." I was trying both times to give him a chance to fix the problem so that I could leave a good review. I like to support small businesses. Now I am stuck with carpet that doesn't look, smell, or feel clean, and I will need to have to call out another company or live with it.

Will definitely use again! Gave a quote via text, very easy. Scheduled appointment via text, was…read moreprofessional, on time, did a great job, explained everything. Very great price. Did exactly what he said he was going to do. Thanks Nick and will be using you again in the future.

Everyone is so helpful and kind! I would definitely recommend Focal Point Flooring!read more

We built our home a little over a year ago and because of the builder we couldn't shop for…read moreflooring. Needless to say we will never use FocalPoint in the future for any flooring. Our laminate floor started separating about 6 months into its life. They sent someone out to glue the pieces together. That lasted about a week. Next they filed a claim with Shaw flooring. Their rep wrote that it was homeowners fault for using water on the floor. The floor has never seen water. We have always used the Bona laminate floor cleaner that was suggested by Focalpoint. Focalpoint is not willing to work with us at all. Also, are carpet, that we upgraded from the builder grade, is pulling away from seams, fraying and badly matted in the high traffic areas. They came and stretched the carpet once and again basically said we were SOL. It's nice to know a company cares about the products and the people they are working with. Good luck to you if you choose to go with them.

I don't recommend this flooring business. Apparently they don't really want business. We picked out…read moreflooring, had them come measure to get an estimate for the flooring we chose and for the install. They called saying their "estimate system was being changed over to new program " and they would have to call back in a day or so. Well that was over three weeks ago and no call back. I guess these people don't want business. We won't be back with crap service like that. We went to Tileworks in Maple Grove. Much better experience and tons of flooring in-stock. Better selection and better prices too.

Walked into the store and was treated like I was an idiot. I asked a few questions and recieved…read morevery snarky responses. The sales associate working basically told me to go to Menards. My business wasnt good enough for them as i was just looking to carpet a small bedroom in our basement. As a Sales Rep myself I was completely shocked at the service I received. After leaving the store I made a visit to Home Depot and Menards and received great service. I know where I will be shopping when we start our next project installing new flooring in the rest of our home

We wanted to use Ray's because they were a local business we wanted to support. We called these…read moreguys and told them we needed somebody to come out and do carpet repairs. Informed them that it was a timely situation to put our house on the market. They said they would be to our house the following week to assess and give us an estimate. They never showed. We called them again and they said they would come the following week. They never showed. My husband called for a third time, and never got a call back. Finally, we ran out of time and went with somebody else who was local who came out the day he said he would, AND repaired our carpet at that time. Would definitely NOT recommend Ray's.

EXCEPTIONAL SERVICE! I received awesome consultation regarding the right flooring for my home and…read morewill continue to go back for all my flooring needs. Also, the installer was friendly, on time, and very professional.

Unfortunately, this is not a good review, and it is not something I like to do. However, I feel…read morethis is necessary. We engaged John last November to do knock down ceilings and paint our entire house after he completed a very nice job on a flooring project the year before. This new project did not go well. We discussed and agreed to the project schedule and expectations. What transpired was a serious lack of transparency and management. We were taken advantage of including paying for work that was never done and were told it was, hurried work that required rework multiple times, schedule slippage by multiple weeks causing us to incur additional costs and rescheduling subsequent contractors. John discussed making things right, however we were well past the point of allowing for this to continue and paid for a different contractor to finish the remaining rework. I'm sorry to have to share this. Sharon G.

So far so good. Response times are great and being kept up to date with our flooring order has been…read moregreat. Price is negotiable and able to provide good selections based on your budget. More review coming after the floors are installed!

After Ungerman ghosted us, I became my own contractor. After reading a few reviews, we were hopeful…read moreThe Carpet Guy could help us. I sent an email request through the website and quickly received a reply. Tom then scheduled a time to come out to give us an estimate. There is a $50.00 charge for the initial estimate. We needed a new pad and our carpet stretched back into place. Tom called us on his way and arrived on time. After providing us with his estimate, we decided to proceed. We were able to schedule a time for Tom to complete the job. Tom is very friendly and communicates very well. Within a few days our job was completed, In my opinion very affordable and excellent service. I would highly recommend Tom for any of your carpet needs.

Hired Tom to fix an area our puppy chewed. He responded super fast even on a Sunday, and got us…read morescheduled quickly. He showed up promptly on time and the service was not only quick but also outstanding. Cannot recommend him enough and I never post a review for anything.