This place just gets "better" (WORSE). After waiting almost 3 weeks to finally get our tank back…read morefrom viz/hydro - since they were always conveniently "closed due to unforeseen circumstances", - they forgot to attach a sticker proving visualization had been done. So now we can't fill the tank. I called yesterday and Jeff neither apologized or offered to rectify the situation. He just told me I'd need to come in when the "viz specialist" was there. Why? If they're so good at their job, how did they miss that step?! Or, I could go to the Cypress location and any manager there could affix the sticker. Ok, so...only a "viz specialist" at the HB store, and a manager at Cypress?! Make it make sense! Horrible staff and customer service. You guys should stay closed due to "unforeseen circumstances".

I had an issue arise and my scuba trip ended up getting canceled after renting all my equipment…read more The shop gave me a free tank rental on my next visit to absorb some of my losses.

I'm a new diver; Bit by the bug and I want to get…read moreeverything!! All the coolest stuff!! This is the dive shop that will make sure you get the equipment you actually need to do the diving that you want. They service equipment, so they know what's actually good and you don't have to buy stuff twice. I wish I would have gone here first, I would have saved some money! ....and there was this one time that I walked in to the shop and was ready to spend $2,500 on a new drysuit. I walked out of the shop with nothing. ...Nothing but a homework assignment! He told me that he would sell me any drysuit I wanted, but I had to tell him why I wanted that specific suit. I ended up buying a Bare reactive 5mm suit and a hooded vest, and I couldn't be happier with my purchase! ... and there was this one time that I walked into the shop wanting to buy a full face mask regulator. Instead of buying it and seeing if i like it, I was able to book a dive and test out the equipment. I can't say enough good things about this dive shop! Wonderful humans who tell you like it is. This is my permanent dive shop! If you live within 100 miles you should totally come here! Long story short, this is my new dive shop! Everybody here is a pro, and is happy to answer any question you have. John, Debbie, and John jr. are seasoned pros that will lead you in the right direction , Whether you're a new diver like me or someone experienced, if you live near here, this should be your local dive shop for anything you need. This shop teaches you about the equipment you are about to buy Very informative and obviously experienced, I trust what they tell me. Mostly because they don't just tell me something, they explain WHY. Nobody does that.

I am just getting back into diving, and boy am I glad I found this dive shop. They are indeed…read moreone-stop, competent, skilled, certified, friendly and fair. I have found my home base dive shop. Anyone doing business at BC scuba, stop, put your trust in Debbie, John, Lil John. Great family, who live what they do. I am so very thankful for Debbie's help today. BC was going to charge me $130 and a 3 week (no promises) turnaround for what Debbie did in 15 minutes for a warm "thank you" and at some point, a diet soda pop! Customer for Life. :-) Thank you Debbie, so very much.

If I could give them 100 stars, I would! Andy, Sophia and…read moreAllen are so awesome! This shop has gone above and beyond for us and we will continue to shop here and take classes. This shop is fantastic!

First time signing up for a diving trip to Catalina with this shop that I have not gone on yet. But…read morewhen I called in for a fitting, they did not have enough inventory to fit me for, told me to come later in the week when inventory may possibly come back. Also they tell me that I have to pick up my rental equipment to bring to the dive boat site. I am appalled when someone named Sherrie tells me divers need to own their own equipment like a mask, snorkels and fins and don't have those to rent out even though they are a dive shop. She had a sarcastic and condensing tone with me because she was surprised I did not have my own fins and told me they did not carry my size. She said "Welcome to California! Where are you from?" In my almost twenty years of scuba diving all over the world, I have never been met with such poor customer service, gaslighted for not owning fins, assumes all scuba divers own their own equipment and tells customers to pick up their own rental equipment when we pay them to do so. I have canceled my upcoming trip because I don't feel safe with diving with them and have not been refunded my money yet. I would think twice before paying your money to this dive shop.

We love Mr. Aiden! My 2 y/o looks forward to swim class every week. Me Aiden is so patient and…read morecaring to our little one. My favorite is that he talks to her (aka coaches her) and guides her through practice. I would get so stressed bc I never learned to swim but Mr. Aiden teaching our daughter is so relieving. Pool is warm and sessions are 20min which is nice. The admin staff is very friendly too. It is a bit expensive that's my only thing but hopefully it's bc the staff gets paid well :)

Horrible customer service, did not provide service paid for. Bought scuba package for…read morecertification. First pool renovations caused delay, the un-certified by PADI, has not returned $550 paid for classes.

Cpt Tom is Awesome!!…read more Very professional & personable, The boat is also clean and welcoming. We shot over to Catalina for the day and it was a success plus the price was right. I recommend Cpt Tom for any ocean occasion \m/

My father was coming down to visit us in LA and we wanted to make some memories out on the water…read more There are a lot of charters out there. After researching and reading numerous reviews I came across Belle Charters and Captain Tom. Whatever our expectations were, nothing prepared us for the welcoming gracious experience we had. What started out as an exciting day at sea turned into one of my best memories with my father. Captain Tom provided drinks and food; breakfast and an amazing fish taco lunch (special family recipe), as well as the bait and rigs for fishing. The respect and praise I have for Belle Charters is beyond words. If you are in search for a fishing charter look no farther. Book it here and never look back. We will be contacting Captain Tom again in the future without hesitation. He really made us feel like family. Thanks!

Had an old regulator that needed service. Scuba world is fairly close and I've used them before…read more Brought it in and the lady staffing the store agreed to service it for $120. Good price, especially considering that this regulator is nearly 40 years old and has seen heavy use in the past. Looking forward to picking it up upon completion and having my dive gear available for the next time I need to use it.

Scuba teacher Tim was really sweet and initially greeted me and wanted to help. The other woman…read moreworking there took over and seemed in a rush or busy perhaps. I'm new to snorkel/scuba and was looking to get some information and buy fins and a new snorkel. Prices are higher than online, but I wanted to support local. It may have been an off day in the shop but customer service is really important, I may or may not return.

Can't say enough good things about Spear America, and specifically Noah…read more Came back from a trip to Mexico where a local shop had installed the wrong spear tip on my speargun. The gun was unusable for the entire trip. Total disaster. When I got home, I reached out to Spear America and Noah immediately diagnosed the issue, identified the correct spear, and went a step further. He swapped out the incorrect European tip so I wasn't stuck paying twice to get the job done right. That kind of service is rare. He didn't have to do it. He chose to. Saved me money, solved the problem, and turned a frustrating trip into something I can laugh about now. Customer for life. Shops are only as good as the people they hire, and Noah is exactly the kind of person you want on the other end of the counter. Thanks again.​​​​​​​​​​​​​​​​

Bought a 3mm blue Epstein wetsuit a couple of weeks back, the people were very nice and helped me…read morewith the purchase. Got in the shower to try it on. I do appreciate the extra help, priced great I couldn't pass it up. Thanks again for the friendly help

We took Sundiver out to Catalina for our very first day of open water certification dives with…read moreSharkey's, and they made the whole experience incredible. The crew was so friendly and attentive, especially to us newbies. They checked on everyone, made sure we felt safe, and never once made anyone feel inexperienced. That matters when it's your first open water dives. After dive two, they had HOT chicken soup waiting for us and it was actually good. Not just "boat food" good -- legit comforting after being in the water. There were also plenty of snacks between all three dives, which we definitely appreciated. Now that we're certified, we'll absolutely be back to dive Catalina with them again. Even the more experienced divers on board were welcoming and kind. It honestly felt like one big happy dive family. Can't wait to get back out there

Diving in Southern California for almost 30 years, I have a lot of experience. The crew, dive boat…read moreand overall experience were fantastic. We were on the west end of Catalina and got in 3 great dives. Attentive and smooth operation that is greatly appreciated. Thank you!