I have an antique car. It is very difficult to get anyone to work on it - especially a complex…read morejob. Before I came to Hartley's, my car was almost undrivable. Another shop had mis-installed my rebuilt transmission and also damaged other components. This Spring (2026) I wanted to have my drivetrain rebuilt so I could enjoy my car again. It had accumulated 65 years of wear and also many "make do" repairs over the years. While it was expensive, the shop owner kept me informed throughout the process and also took the time to explain each component of the repair process. I checked all over northeast Ohio to find someone who would take on my car, but no one else would do it. If I need another complex repair, I will take it to them again.

Worst customer service ever. I have no doubt in the…read moreabilities of the mechanics. It's one bad apple at the front desk. He definitely tried to scam me. Senior female. I'm not stupid but was treated that way. They weren't able to complete the work requests but had no problem still changing me the same cost to inspect as repair and wrote the bill as such and told me what was wrong but wouldn't put it on the service record.

This shop did work on my car the part failed in 1700 miles . The younger man who is taking the…read morebusiness over is rude and does shoddy work. They replaced an outer tie rod on my car which failed in 1700 miles and when i called them to work out a plan his answer was "i doubt that" A 3rd party Mechanic looked at my car and told me to take it back to get my money back. When confronted with bad work their response is not to make it right but try to find a way to make it your fault. I spent $3000 here and there are issues with every part of the repair. The transmission work they did is also failing. If you have an issue with their shoddy work their solution is to hang up on you b/c business is good. As long as this man can run off the reputation built by those no longer doing the work he will take your money and leave you out to dry.

If I could give negative stars I would. Mechanic is very rude and disrespectful to their customers…read more They deliberately ignored customer phone calls in front of me. Saying "I don't want to talk to them". They were incredibly rude to me when I asked for an estimate as to when my car would be fixed. Saying "they'd get to it when they get to it."

1700 for ac and a air flow sensor is wicked work guys come on now what's really going onread more

Lisa and Josh went above and beyond. Everything I requested was done in a timely manner, at a fair…read moreprice with no attempt to upsell. It's the only shop I'll use. Spectacular job!

Very..Very unprofessional..paid $510.00 for a tune-up..drove 15,000 miles..acted up..under…read morewarranty..took back..scanned again..couldn't tell me what was wrong except that it mis fired..engine..right?.. ask me about my job I'll give a definitive answer..but no..wanted overnight to scan again in morning..ok..inconvenience right?..only car i have..they could care less..just want more money ..that's the name of this game..customer always right?..not anymore..told me I needed work done that I didn't need..about another $300.00..nice try anyway..I was born..but it was yesterday ..public relations..forget it..a yelling own..absolutely..if it wasn't for customers he wouldn't have any money..i will GLADLY go somewhere else..not getting any more of my money..by the way..quit emailing me..

Good service with no pressure. Fair pricing.Staff was friendly and showed a concern for keeping my…read morevehicle service up to date.

I was traveling through Ohio and needed to front tire for my 450 I called late afternoon and they…read moresaid come in the morning no appointment needed I got there about opening time 8:00am I walked up to McDonald's came back and they were done mounting balancing and had them installed and the price was very affordable I highly recommend this business Great service

From the owner: We have certified technician's able work on all your medium and large truck and trailer tires…read more Also, we offer Road Service, On The Farm Service, and MRT retreading. Our staff has many years experience and is able take care of all your tire needs.

I can't say enough good things about this business-both the sales and service teams. They listen to…read morewhat you are saying. They are knowledge, courteous, professional, and most importantly, honest. Highly recommend!

Good work, but expensive.read more

In regards to Salem, Ohio PittStop…read more They installed the wrong oil filter on my car. The car stalled in a bad spot, but I managed to coast into the Lisbon BMV / Family Dollar lot. I wasn't thinking like a mechanic--I was just trying to get to work and get the show back on the road. I called AAA for a tow, but when I phoned the shop to explain, the manager told me to cancel it. He'd send someone out to slap on a new filter, top off the oil, and have me drive off. I agreed, not realizing that was a risky move that could've caused more damage. Afterward, they pressured me to bring the car back to them for an internal inspection, a classic CYA move. Just so you know: you are not legally required to do that. You have every right to get an independent inspection. I had Stadium GM in Salem check it out, and LUCKILY little to no damage was done. The general manager refunded the oil change and said he'd reimburse the inspection (no consideration for inconvenience and danger). That was two weeks ago. District manager says he dropped the check in the mailbox with no tracking number. Maybe he did, maybe he didn't. If it doesn't arrive soon, I'll be filing a BBB complaint and taking it to small claims. EDIT: I wouldn't take their CarFax reviews at face value, I have been trying to leave one and it seems you only can if they send you a link to do so.

I'm new to the area and needed some exhaust work done. I was recommended to the Pitt Stop by a…read morelocal tire place where I got my tires. Muffler/exhaust shops are renowned for being ripoff artists, so I wanted a local recommendation. Well, the Pitt Stop is indeed the place to go! Honest, fair, quick, and very reasonably priced work.

Smetzer's is the place to go for tires and brakes. I've even take a car there for tire repair!…read more Customer service is top-notch; they are always courteous, polite & friendly. They also do the repair job in a timely manner. Prices are very competitive or better than most places.

Found them to be honest and polite. 4 new tires installed quickly and ahead of schedule.read more

An appointment was made to fix a leaking brake fluid. The source of the leak was known and…read morecommunicated to the staff. When the vehicle arrived, staff asked "did you make an appointment for this?" Yes, yes we did. It is obvious the staff was not well experienced with the vehicle we brought in and instead of saying it was out of their wheelhouse, they attempted a repair. The issue was NOT repaired. The mechanic replaced a brake line that was not leaking, was not the source of the leak, and had already been replaced recently. When driving home, the brakes failed. When we contacted the shop to let them know the leak was not fixed and that we checked and it is the same exact location of the issue we dropped it off for we were told yes they did repair it. It obviously broke somewhere else and the would look at it again but would not comp us any of the previous WRONG repair or any work toward the new repair. I understand they took time to work on the vehicle, however they didn't repair the problem and then tried to tell us they did! From now on, I will take pictures of the problem before hand so I can prove it was not fixed. We have used this shop in the past with no issue, but this experience was SO bad we will never use them again.

They work on all my vehicles. Trustworthy and good work. There are so many scammers out there, its…read moregreat to find a mechanic you can trust.