I went to this store because that's where they moved Mike Biery. He is always so kind and helpful…read moreand accommodates my schedule for when I need an oil change and will continue to go there for my oil changes or when ai need tires. I have recommended them to family and friends because I know he will do right by them! That store itself could use a bit of an overhaul, the floor tiles in the waiting area were all cracked and could just look better with some upgrade.

What happened? Did Zeigler sell out to a new owner? I went in to see what a job would cost kinda…read morefigured that the numbers would roll out automatic.Nope.Had to ask what what was needed.Instead of putting the job in the computer,all I got was "This will cost about this much.And that will cost about this much." Then he just looked over my shoulder because a buddy of his wanted new tires.And then just blew me off.But not before I get a bill for twenty bucks for an estimate I never got.As in NOTHING ON PAPER! I have no idea what a brake job is going to cost. But I guess if you have a customer who is gonna spend 1200 to 1500 bucks on tires you just get shown the door. Oh by the way.When I looked at my receipt I was given the job order of the damn customer who wanted the tires!

Totally unimpressed. Sat there for THREE hours for them to change a time (that was "free" because…read moreit was under warranty), charged $300+ to put said tire on and "align" them. A week later, find out that the "alignment" they did was causing ALL tires to wear on the inside ("cupping"). Will never go back. Insanity. Never again.

We were traveling through on vacation. We had a slow leak on a truck tire. They got us in and it…read morewas leaking around the rim. Fixed it. Did not charge us!!! Thank you guys!!!

It was awful! Worst customer service I have ever received. Made an appointment with them well…read moreahead. Dropped car off and was told it would take one to one and half hours. Went back after two hours and all of my tires were removed and no one was working on my car. Told another twenty minutes and it took another 1 1/2 hours sitting in the waiting room. Then after buying four brand new tires, I was told I then owed for valve stems. They were not polite or sorry about their terrible scheduling. This is the Orrville store. I will never buy tires from them again.

I was at Flynn's yesterday getting some work done and I must say, or I should say I cannot say…read moreenough about these guys and how nice they are when they are just swampted with cousters! Good work and a nice word for everyone with a full waiting room. They still take a second and tell each customer they will be right with them. fantastic group of guys. I would never go anywhere else for tires or anything else!!!! Very good at their job and they love their customers and it shows!!! Thanks guys! You all are the very best as always!!!! Judy L Fiscus

We had our family SUV there for over a month, received a huge bill and still had to take it…read moredirectly to another mechanic anyways. It was a coolant leak that spiraled and turned into a lot of hours in labor charge$$, guessing on radiator, thermostat? maybe, hoses, heater core, parts and symptoms over 3 weeks in dead of Winter. In the end was told to "get a head gasket replacement", but why was that not checked first when told that SUV was overheating? A compression leak down test or a coolant combustion gas test should have been the first thing done, then go from there. We just got a large bill and a larger one now looming... We are local, and like to give locals good reviews, but this was a most painful experience, and we had to rent cars for a month just to get by. He had somebody quit in the middle of all this, so I get that, but the communication there was very lacking, as we would go 4-5 days with no updates to the progress, kept us wondering every day if we should extend the rental car agreement, a day,a week, two, who knows? There is nobody working the front desk to call, so you are calling Nick directly and he's the one working on cars, so we weren't sure if he was getting messages. Every excuse was that he was always working on somebody else's car instead of ours. Engine was missing some parts by week 4, I had to go buy to replace after getting it back. He did refund me though. Interior of car was received as filthy and took over an hour to clean. I think that the A/C refrigerant was also lost in the radiator swap, I'll find out in the Summer. Bush's, McBrides, and Randy's were booked out 2 weeks when it overheated, or I would have gone there, so took a chance here and would not recommend.

Nick came in on Super Bowl Sunday to replace my radiator last minute! Life savor. Always affordable…read moreand always quality service that does not break the bank. Thanks again for keeping us on the road!!!

Good, honest service at a good price. Got brake pads done without any issues. I do wish they would…read morebe able to give an estimated time it will be done. It's more of a drop it off and we'll work you in and call you when it's ready.

Great customer service! Love this place have been taking my car here for 14 years if so. Ben is…read morealways fair and honest!

I would think twice about taking your vehicle there the one gentleman behind the desk is completely…read morerude and i'm not sure he should be in the position he's in. They could not diagnose my issue even after i told them where to start apparently they had not interest in listening to me and turned me away after two visits. I took my car to the Goodyear store and they diagnosed my problem with in 15 minutes and had me back on the road within two hours. I will never return to Conrads.

Vern is AMAZING! He had me in and out with amazing service and amazing work. I would def ask for…read morevern when going!!

The best! As a younger woman I find anything car/ service related to be intimidating and most shops…read morehard to trust. From the moment I dropped my car off everything went smooth and fast. They were able to save me from future problems and $$$. My lack of car knowledge wasn't taken advantage of. I trust this place and their very diligent 10/10 staff! Thank you again!

I am from out of town and here for work and last week I went to leave for work, and my car wouldn't…read morestart. I ended up having my car towed to NTB, and they were great! They were quick to diagnose the issue (battery was dead dead after super cold temps) and quick to fix the problem and get me out the door! Super nice guys. I would definitely recommend this shop to anyone!

Terrible business.Very pricey.If you're looking for a business where you will have piece of mind…read moreabout the workmanship being done don't consider this place. It's seems they do a good job on preying on people who are not knowledgeable about getting repairs done on their vehicle.

Long review but very worth the read…read more Used there website to book an appointment for tires and a alignment. Email stated someone would be in contact with me in one business day to 25 hours. 2 days later no reply. I called the 3rd day and asked about my appointment I put in for an they had no answer as to why no one contacted me. No big deal I get it. My problem is with the next part of this story. I set an appointment over the phone, show up for appointment. They had the tires I requested in stock at a fair price. I asked for an alignment since I always get an alignment with any new set of tires. I get informed my truck is done and ready. Awesome, the guy rights up the work order an I pay the bill. The full bill for tires and the alignment. After which I get informed that they couldn't do the alignment an that I need ball joints and rear control arms. This would of been very important info to have before paying. Now they have to refund me my money for the alignment they could not be performed. I'm asked next if I would like a price quote for the repairs. At this point absolutely not. You can't inform me before finishing my vehicle that I need repairs an that you can't do the alignment? But you'll gladly charge me for it before reviewing your paper work. Needless to say I left livid. Once cooled off I walked around the truck at home to inspect the tires. Found all four my wheel covers destroyed, scratches, and cracks! You can see where they over tighten the outer wheel balancing nut into my rims and completely ruined all 4 of my rims. Unbelievable!!! I absolutely can not believe this place gets away with this kind of work. I've heard very high things about them. All of which is a lie. Stay far away from this place if you value your vehicle.