BEST DAYCARE EVER! My lab and golden retriever absolutely LOVE spending time here! Legacy helped my lab that is afraid of everything come out of her shell. Amazing staff that adore the dogs . Couldn't ask for better. read more

The 'problem' dog, as the owner describes why they have certain policies they do in response to other negative reviews, which aligns with our experience. 9/27/24: We've bounced around DFW the last few years; our five year old dog has been in daycare since he was a puppy. He's well socialized but can be timid in new environments. We chose Legacy Dog Resort as the choice to board our dogs for the first time as we prepared for an out of town trip we were taking. We did the trial day before boarding for a four day stay. On the second day of the stay, they called and said there was an incident where our dog attacked another dog unprovoked while playing alongside a fence - and as a result, they would keep him isolated for the remainder of the day. While thinking this was a bit of a harsh response, this was also the first time they mentioned of a 'three strike' policy they have. While obviously concerned, as our dog has never shown this type of aggression, didn't really know how to handle - especially being out of town. I asked them to monitor him the next day and call immediately if another issue arose. They did not call the next day, which my assumption - like the three other days, our dog played fine. Never questioned an incident took place but we were concerned of the environment our dog was in for him to act out of character like this. It wasn't until Sunday, 9/29/24, after we called to check in did they inform us that our dog was no longer welcomed back because of the one incident that occurred that Friday. So instead of working with us to moderate, break up his play time - judgement was passed and identified our dog as a 'problem' dog - completely omitting their own three strike rule. Upon pick up on 9/30/24, the kind lady at the front desk showed me the footage. There were about 30 dogs in the clip hanging around by a fence as described, but what was not explained initially as shown in video - two dogs jumped on my dog's back, which is what initiated the incident. Not justifying my dog's behavior - but it clearly showed why he reacted the way he did. Again, I repeat, we never questioned 'something' occurred with our dog and that there was an incident, but remain concerned that not only was the incident not as described, they chose to just ban him without working with us to find a solution. To summarize, we are very disappointed with our experience at this facility as a former new client. I still think the staff is great - friendly, and attentive, but have serious concerns on how quickly the owner (whose decision it was) handled the situation to our detriment. I understand the need to uphold policies - but that didn't occur here. We have documents of references from other boarding places to vouch for our dog, and wish they worked with us to correct a one time issue - but we were never given that chance. If you are a new client, please be aware of how they implement their policies to rid out those 'problem' dogs. read more

I don't often leave bad reviews, but I feel like I should in this case so that others don't have the same experience that I did. As you can see from the other 1 star reviews there seems to be a trend, and I'm not sure why all the reviews are one star or five stars and there is not much in between. I've used LDR a few times in a last minute situation where I would be gone all day and needed my dog to be watched. Yesterday was the last day. I was at my desk on a 10 hour Zoom call so I had the camera pulled up ALL DAY so it's not like I just checked in once or twice. It was very enlightening. - The dogs were inside most of the day due to the heat, which is totally fine. The dogs are in what they call a "play room" but there are no toys, no beds, nothing to do but walk around all day. The dogs get very little attention unless it's to take them outside to go to the bathroom, and then back inside. The girl who was in the room most of the day was sitting down on her phone for most of the day. One time I saw my dog stand up on her leg to try and get her attention and she brushed him away. She did not interact with the dogs once, unless you call getting up to mop a couple times "interacting". I don't expect the employees to constantly play with the dogs, but a little would be nice. I could lock my dog in a room all day and get the same result. - I did not care for (same girl) using a water bottle to spray the dogs when they needed correcting. Too lazy to get up. - There was one older dog that laid in a corner ALL DAY. He did not move once. I know this because like I said, I had the camera up all day. Even when they took the dogs outside for a bathroom break they left him in the room alone and did not take him out. He just slept in the corner on the hard floor all day, no water, no bathroom break. If this was your dog I feel really bad for it and I'm sure your dog could probably sleep more comfortably in your home, but you probably use LDR because you may think he's getting some kind of attention, but he/she is not. - $30 a day! Rates have increased and for what, I don't know. They don't do anything all day except watch the dogs walk around in a small room. There are lots of options out there. I encourage anyone to watch the cameras before choosing LDR. I expect a little more for $30. The owner can deny any of this if they want, but I took screen shots so I do have proof. Sad that this place is run the way it is. read more

Well today was the last straw. I had been bringing my dog since she was five month old to legacy. She is now almost 11 months. I never had a problem until recently. I unexpectedly got a call from the owner, stating that my puppy was beginning to act out. The owner stated she was caught chewing on the fence, and somehow set off the alarm for the splash pad. All of this I thoroughly believe, was to get me to sign up for 10 days of training which would somehow miraculously get her from doing the things that they claim she was doing. Nothing of which she does at other daycares or at home . At a cost of $1700. Today, I took her in and due to the fact that I may have to have pending surgery, I told the trainer that I could not afford both the training, and my surgery. Not 15 minutes later I get a call back saying that my puppy was again chewing on the fence. She supposedly chewed approximately 6-10 inches of the fence. Wow, she needs to not be a Boxer and be a beaver! When I asked to see photos of her doing it, all I got were pictures from one of the staffs phone that I watched him on the ODoggy app go take. Not of her actually chewing it but just the fence. I watched her on that app as well and I did not witness her doing anything. The pictures they showed me prove nothing. In fact one of them was at a level that she would have to be standing on her hind legs and reaching upward to chew. She is not a tall dog. That would have been noticed by staff if they ever got off their phones. If you look at your own website, the areas you accused her of chewing were way before anything you said she did! Today for the amount she supposed have chewed, in the 15 minutes she was there after the "trainer" said he would go out there and be with her. Funny how if the trainer is there and still allows her todo this in his presence, I would have wasted 1700! Sad to say your actions will cost you a lot more money. I spent at least 5500 in daycare alone plu the clients I brought in. Nonetheless I will continue to take her to the daycare's in which she doesn't have any issue and there is not 100 dogs to one staff. Use if you want but if you do know that there are better places out there. read more

Legacy Dog Resort - The area in which you accused my puppy of chewing. Looks like it was here long before! - Pet Sitting Near Me - Frisco, Texas

See all

I wouldn't recommend this place to anyone. I'm not usually the type to write a negative review but this wasn't acceptable. I counted a minimum of 43 dogs in one small room. There was absolutely no room to even run around or play. Not only that but there was only 1 person monitoring them and they spent the majority of their time on a ledge away from the dogs. I also didnt see any water bowl at all, when my dog got home today he drank more water than I had ever seen before. I'm just disappointed because this place had such good reviews but I can clearly see that the dogs were not taken care of as they should be for the amount it cost. read more

See all

So happy that this place was recommended to me! The Previous place I took my dog was such a disappointment, but this place is awesome!!! My dog gets so excited when I drop him off here. Right when I pull up into the parking lot, he goes crazy....he just knows it's party time. Also, the boarding here is phenomenal. It was easy to communicate my dogs needs/wants to the staff for easy implementation. The most important thing for me is the sense of security and care....and this place demonstrates that fully. Thank you so much!! Love, Dolce. :) read more

Just want to say thank you for always taking care of Coco our chocolate lab puppy. She loves to come play and hang out with her friends. Thank you for taking care of my Baby read more

Legacy Dog Resort - Pet Sitting Near Me - Frisco, Texas

We LOVE the Legacy Dog Resort!!! The staff is always so friendly and quick to learn who you and your dog are. Their hours are perfect for morning drop off and pick up after work- and wow!! My dog is always so tired after playing with her friends all day! They offer daycare, boarding services, bathing services AND training. I've used each of these and have been so pleased. I have a Shiba Inu (Notorious for being difficult to groom) and they've done the best job grooming her. For daycare- They've got great indoor and outdoor facilities for all of the dogs to run around and play. And they have separate yards for small vs large dogs. For training- Casey is so attentive! He tailors his training based off of the learning style of your dog and offers two follow up, 1 on 1 classes. I'd recommend the Legacy Dog Resort all day long!! read more

Me and my mom both take our dogs here and our pups always come back so tired and stress free! They're prices are reasonable and the front desk staff is the BEST. I love legacy dog resort!! read more

Nothing like it used to be, dropped our dog off before leaving for vacation and before we're even to the airport we receive a call that our dog will be spending the entire week in "isolation" because Of "rough play". We are paying for an entire week of boarding with all the promises that come with it and within the first few hours we're told it's not happening. Unprofessional, cruel, and embarrassing for Frisco to have to waste a storefront. Way to many quality dog places in Frisco for you to waste your time and money at this one. From one dog lover to another, seek another place. read more

I have a super high anxiety and high energy lab that I rescued. I tried daycare previously with him to burn off some energy, but he came home extremely ill from his separation anxiety. Legacy dog resort has been completely different. They greet him by name every morning that he goes and he gets so excited when we pull into the parking lot! They really treat him so great and you can tell he is loved! The best part.... he comes home EXHAUSTED! They literally play all day unlike other daycares that kennel them part of the day! read more

Legacy Dog Resort - Pet Sitting Near Me - Frisco, Texas

We had a great experience here, they put our dogs in the "tiny dog" area because they get nervous around dogs that are bigger than they are (they're both under 10 lbs). They came back from boarding tired but not hungry or thirsty, which is a good sign in my book. The only other time we've boarded them they both drank half a bowl of water when they got home which made me think they were too nervous to eat or drink. Not the case with Legacy, so I think playcare was a good option! We'll be back for sure! read more

I've been bringing my 2 dogs here since mid January once a week. I have a little Yorkie (4yrs old) who is timid, shy and likes to hangout on her own and not really interact with ppl and other dogs. I have another dog who is a Schnauzer Poodle (3yrs old) mix and is the opposite, she loves to run and play with all dogs. Loves to be held and so n so. I did mention to the staff that my Yorkie doesn't really liked being held or picked up by ppl. she does not know and she might growl but she does it out of fear of being around strangers. When I came and to pick them up they told me she did growl a bit and was shy but that she was coming around as the day progressed and to keep bringing her in order for her to feel more comfortable and not so scared. I've brought her here now 4xs along with my other dog and so far she is doing better and better. I'm glad they are giving her a chance. (Another place I took her to told me she was not allowed back just after the first day because she was picked up and growled at a staff member.) I'm bringing her here to Legacy Dog Resort because I want her to interact and play with other dogs and not be so scared plus it's 3min away from where I live and the hours are great 7am-7pm. Prices are good too, first fog is regular price and second dog within the same family is half off! Oh and they have doggy cameras all around that you can view anytime! I can watch her from work and see them play and just enjoy them being dogs. Facility is clean and dosent smell of urine. Play area outside is big and green with plenty of room to run. Staff is very friendly. Hope it stays the way it is! read more

Legacy Dog Resort - Part of the Small dog area, I spot my dogs having a great time! - Pet Sitting Near Me - Frisco, Texas

Sadly, I think my daugder (daughter) enjoys this place more than she enjoys me, but I know she's in excellent hands and they've gone above and beyond on numerous occasions. Love the staff, but not as much as Haley Jane, my pup. read more

Legacy Dog Resort is my Dogs favorite place on earth! He has been visiting and playing at doggy daycare at least once a week for the last two years. He is happy to see the staff and always rubs right in the door! (Good sign)... whenever he stays for a weekend, he is just a happy and healthy as when I dropped him off! Legacy Dog Resort is a huge part of my fur babies life! Can't brag on them enough!! read more

Legacy Dog Resort - Pet Sitting Near Me - Frisco, Texas

I stopped by Legacy Dog Resort last week to make arrangements for my two dogs to stay with them in June. I was asked if they ever stayed there before to which I said no. They asked some questions about my dogs regarding their personalities. I was honest and told them that they were "terriers"! Although they have never been aggressive in any way shape or form I'm not sure how they would be around other dogs. I was told they basically weren't welcome there as they had over 100 daycare dogs and couldn't provide one on one attention. They gave me another facility that might be able to accommodate my dogs. I called that facility and they suggested I bring them in for daycare for a day and they would see how they would react with other dogs. Now there's a smart business! Rather than Pooh Pooh me away they were willing to offer come kind resolution for my pets. Even if it doesn't work out at least they TRIED! Shame on you Legacy. Can you imagine if schools only took good and smart students? Thanks for nothing!!! read more

My dog and I LOVE Legacy Dog Resort! I take her for playcare several days a week, and my pup comes home happy and exhausted. The staff are friendly, kind, and genuinely love the dogs they care for. They also recognize me and my car and have had gone to fetch my dog before I even walk in the door! I have not yet had my dog stay overnight, but the playcare services are wonderful. read more

We used Legacy Dog Resort to board our two dogs for the first time back in October. When I called to inquire, I believe I spoke with the assistant manager and he was very helpful and friendly and didn't rush me with my questions. We dropped our dogs off for daycare as a test to see how they would do before we boarded them. It was helpful because we could also tour the facility which was very, very, clean. When we dropped them off for boarding, Legacy Dog resort was accommodating with all of our supplies we brought and when we picked them up we got everything back in good condition. Our dogs seemed to be happy as well so we will definitely use them again. read more

We love Legacy Dog Resort! My dog hates to be left, but once she settles in at LDR, she has a great time. The people who work here truly seem to love dogs and the facility is clean and welcoming. I love being able to watch her online on the Oh Doggy app/LDR tv while we are away. The staff makes sure the dogs are outside in one of 3 different play areas or sometimes playing inside several times a day. It is a great place for my dog and I am consistently impressed by the employees. Today we had Thomas and he was excellent with our dog and with us!! read more

I recently adopted a puppy 6 months ago and she was terrified of other dogs! I began taking her here as a way of breaking her out of her shell and WOW! She is like a whole new puppy! Legacy Dog Resort has the most caring and patient staff! I feel completely comfortable every time I drop her off and they even know her by name as well as the other dogs staying there. I can not rave about this place enough and it was the best decision ever to start taking my puppy here! She is now completely comfortable with all types of dogs and LOVES Legacy Dog Resort!! read more

My dog used to love it there, but they would not let him come back because he was deaf. Now he's dying of kidney failure. That really pissed me off and hurt me and him. I found a daycare that had no problem whatsoever with him. He had a wonderful time! Legacy was so wrong for discriminating against a deaf fur baby. Shame on you. read more

Worse dog boarding place in the area and terrible customer service. First I've never heard of a dog boarding place who can only accommodate large dogs on certain days. Separate the yard area and provide more convenient service to the customer. My dog is 55lbs and was turned away multiple times when I needed to have my dog in play-care. They only take "big dogs" on Mon, Weds and Fri. I had to go to Carrollton to Top Paw Resort (supposedly owned by the same person but the level of service is night and day). On one of the days I was able to get my dog in the staff calls for us to come pick her up. She allegedly got into it with another dog so mine had to go home. In 4 years of going to Play-care my dog has never had an issue at any facility. Plus dogs are dogs, separate them and if its a continued issue go from there, that is your job. I know my dog, she wants to either roam by herself or be with the humans. She is not going to get into it with another dog unless they ran up on her or tried to mount her. So we pick her up and the next week try to bring her in and we are denied service. They didn't feel comfortable having her around. I was extremely disappointed because I know how great the staff at Top Paw is and my dog loves being there and the staff loves her. I was not prepared for the level of disrespect and unprofessionalism at Legacy dog resort. read more

I started bringing my 2 year old dog here for doggie day care this past week. I was very worried because she had never been around other dogs except for her puppy obedience classes and I was worried her lack of social skills would be a problem. I explained all of this upfront and the people at LDR worked with her to ease her into the play care environment. I was even able to watch her progress on their several webcams while I was at work. Today was her 4th day in a row at play care and she is doing great! She even started playing with some of the other dogs today! I can't thank the staff at LDR enough for their time and patience with my pup and I highly recommend them! She is so happy and getting so much exercise. She is dead tired when I pick her up in the evenings. Play care cost is very reasonable and their hours are great for both before work drop off and after work pick up. The facilities are clean and they have multiple play areas inside and out for the dogs. Check out their website for pics. Great place and great staff! read more

We took our dog here for 4 days and when I picked her up, she had a bald spot on her throat, I asked them about it and they said they left her collar on her while she was in playtime and some of the dogs get a bit rough. The next day I took our dog to the vet for her routine check-up and I asked the vet about scabs she had on her neck (I thought they were bites from fleas or something), he proceeded to tell me that they puncture wounds from another dog biting down on her neck. I called Legacy Dog Resort to see what the hell happened and they said they put her in playtime with the larger dogs, mind you she is a Beagle and around 25 Lbs. This is absolutely not acceptable and they offered no help and just said that is what they do sometimes. I WOULD NEVER TAKE ANY ANIMALS TO THIS PLACE!!! read more

Our dog is literally like our 3rd child. When we relocated to the area, we had to find a place where he could play and socialize with other dogs since he's our only dog. We tried a couple of places close to us for playcare but for those with pets, you can ALWAYS tell when your loved one is happy and he just wasn't. We had Legacy Dog Resort recommended to us by our vet so we tried them out. Fast forward a year later, we have had nothing but a great experience with them. Our Nugget is like family there. He goes for playcare as well as boarding whenever we need it. The staff is friendly and he is always excited to go there. If you choose Legacy Dog Resort for your playcare or boarding needs, you will be worry-free and they will take amazing care of your furry loved ones!! read more

Do NOT take your dog here! We brought our healthy Lab here the first week in August. He stayed for a week while we were on vacation and we when we picked him up, he was very sick. He developed a seriously nasty cough and would constantly choke and act like he was going to throw up. We brought him to the vet the next day and they ran some tests and thought it was Kennel Cough or Canine Influenza. Over the next few days while we were waiting for the results, he started sneezing and coughing up green snot. His nose was always running and he was having a hard time breathing. When the results came back, our dog had contracted a virus and had two different bacteria in his nose. We treated him for influenza and the bacteria. After spending over $1,300 on tests and medicine, I called the Legacy Dog Resort. I explained what we had been though and how we felt the kennel was absolutely to blame. The woman who answered said "It is a good thing that your dog got sick because once he gets over it, he will be stronger and more immune in the future". I let them know I wanted to talk to the owner and they said no but they would get back me. They called back a few days later and said the owner doesn't believe they did anything wrong and would not be willing to help in any way. We gave Legacy Dog Resort a happy and healthy Lab and we got back a sick and sad dog. It has been over 1 month and he has still not fully recovered. Please do not take your dog to Legacy Dog Resort. Thank you. read more

This place is great for my puppy for daycare! She definitely gets a full day's exercise when I bring her in. It's a little more on the expensive side, but it's definitely worth every penny. They closely monitor the dogs, and they have days for big dogs and days for little dogs. The staff are very friendly. I can also watch my dog if I need to from their camera, or call to check-in on her. They also keep watch over everything, such as if the dogs' vaccines are up to date, and if there are dogs that are not getting a long with others. If you want to put your dog up in daycare all day, and not have to worry at all, this is definitely worth the money! read more

Do not leave your pets here! They treated my pup worse than an alley rat and she came back to us with a huge patch of hair missing from her throat and puncture wounds on her neck from another dog. read more

This is the place to take your dogs for doggie daycare! The staff is friendly and it's clean. I feel my dog is taken care of and gets lots loving attention. Definitely recommend! read more

When we picked up our dog she had rashes and a large gaping sore on her neck, trachea area. We took her to the vet and he said she was either repeatedly grabbed and tossed around or a larger dog grabbed her and puntured her neck, more than once. Of course they denied this happened but the evidence speaks for itself. We will never send our dog there again!!! read more

If you're looking for a fun and safe place for your dog, look no further. We just moved to Frisco and discovered Legacy Dog Resort for our golden retrievers. One of our dogs keeps to herself and we only bring her for boarding, but the other goes every week. He LOVES it. SO much so I had to get advice on getting him through the parking lot. He literally pulls me all the way to the door. The staff is kind and caring to dogs and humans alike! Just a wonderful business. read more

This has got to be the best boarding kennel/dog resort in town, the attention given to each particular dog's needs is very high. They did make an announcement recently that any dogs staying with them need to be socialized and accustomed to being with other dogs, so do make sure you check with them to ensure your dog is a fit with their requirements. But we know most of the staff well, and when we got our last dog, they did a good job in helping our puppy get socialized...and she's just the absolute best dog we've ever had for that reason. read more

Legacy dog resort provided a terrible experience with out dog. He had stayed here in the past as a puppy and had a great time and they told us he was great. We picked him up today and were informed that he would not be allowed to stay there again because he looks like a pitbull, despite the fact that on his documents from the vet it states he is a lab/Australian shepherd mix and he looks quite similar to many black colored aussiedors found via a quick google image search. Even though we explained to them he was not a pitbull at all they still refused to let him back. They also informed us that they did not let him go play with the other dogs during his stay there despite the fact that his last stay he performed fine with other dogs and interacts well with other dogs at the dog park. Essentially we were not allowed to bring our dog to this place solely on how he looks and no other reason and I would not advise you to bring your dog to an establishment with such pretentious policies. read more

Took our two dogs to try out doggie daycare. They had been several times to one close by and had done well but the amount of dogs in the yard overwhelmed our Bulldog so she got a bit snappy and had to stay in a run. That was fine by me but I decided to try out Legacy because it was smaller. I explained our previous experience when I made the reservation and also I specified that the dogs should be in separate runs when not in the yard. They put them together, didn't let them even try out the yard and said they were anxious and that our older dog growled at them. He is not one to growl and loved playtime with other dogs at the larger place. The manager was not professional and I got no warm fuzzy feeling at all. read more