Surprise Funeral Care Yelp Review…read more I made an appointment with Marty Lee Thompson, the Funeral Director. From the beginning, he was a gentleman of the highest order. Marty was empathetic, professional, and presented their services with extremely "low-pressured" information. When I told him that my deceased wife wanted to be cremated, he said that they have a selection of urns, then immediately reassured me that I could buy my own urn elsewhere if I so choose. When I asked him about a smaller urn for my in-laws who wanted some of her cremains, he again said that I was welcome to purchase one elsewhere. Marty also said that there was no rush to pick up my wife's ashes. He even mentioned a former client who took a whole year to pick them up, and Surprise Funeral Care properly stored them and did not charge her for anything extra. When picking up the cremains, I met with Ned Altizer, the manager. He was also very respectful and privately put some of my wife's ashes in the urn I purchased elsewhere. The physical atmosphere of Surprise Funeral Care is immaculately clean, appropriate, and comfortable. When we arrived, they had everything set up for us and went through all of the details and choices that had to be made. Using a large TV screen hooked up to a computer, it was easy to see prices and ask questions. I hope it's a very long time before I have to do business with this establishment again, but during this dark period, they were kind, understanding, and extraordinarily professional.

Today we received a call from a collection agency regarding an outstanding balance from Surprise…read moreFuneral Care. My father-in-law passed in January 2022. We made an appointment and met with the staff at SFC who guided us through the process and contract. We signed and paid the contract in full. A few weeks later, the urn was picked up and brought to a church memorial service. So back to the outstanding balance. It appears that the urn was ordered after the contract, but SFC neglected to inform us of the cost of the urn. SFc also did not attempt to contact us about the balance. We were told that is was automatically billed. I guess they just forgot to tell us. No apology was given, and we are hoping that this will not effect our excellent credit rating. Overall, the service we received was very good, compassionate, and professional. I think a review of the business practice needs to be done. We would have happily paid the balance back in 2022 had we been made aware of the amount. ​

My father passed away at the age of 100 and the wonderful staff at Camino del Sol helped me plan…read moreyears before his passing. Once all the arrangements had been made, I knew I would have no worries once he passed. When that day happened, the hospice staff made the call and they did all the rest. Their communication was excellent and they were always very respectful and sincere. When I picked up his ashes they had a beautiful display in a private room. They also made a follow up call to see how I was doing three months after his passing. I would highly recommend them.

I just called to inquire about a cremation service for my Mother. The woman was curt. So the call…read moredid not start off well. My mother's body is at the Medical Examiner's office and Camino del Sol said that office would have to contact them. This is the fifth cremation center I have talked to and the first to tell me that. All others said they would contact the medical examiner's office. I explained that to the woman and said I will probably go somewhere else. She hung up on me. No compassion at all. She needs to find a new job.

Miranda and her team at Neptune were immediately immersed to the transfer of Mom from her facility…read moreto her wishes of cremation. it pays dividends to have pre-paid arrangements and Miranda proved to be a seamless asset to guide us through necessary steps without being intrusive. we certainly plan to enlist their services in future.

I could not have done this without Neptune. Kelsey took care of everything. Things that I…read morewouldn't even have thought of. She was compassionate, respectful and treated me like I was her only client. The death of a loved one is hard enough without having to deal with all the details. Kelsey did that for me. Thank you Kelsey. Pepper

Kristy was such a blessing to our family. Her compassion, patience, and care meant everything to us…read moreduring this time. She made sure every detail honored my mother and brought a sense of peace to the entire process.

Cassie was a very thorough and sweet director. They do really work well with the families. If you…read moreare in a situation where you have children and maybe do not want to bring them in for the viewing or eulogy....They have a nice area to the right with a large fish tank and books with seating for kids. Nothing but good to say, but if they do read these reviews they really need to fox their sound system as it was cutting out a bit intermittently. Also the song family requested to be played we could sing to was a bit too low. Under the circumstances we wouldn't want it super loud, but again way too low.

I can't even explain how beyond thankful I am for Melissa at Palm Valley funeral home. From the…read morefirst step she was so helpful and patient with us. She let me get my sister's hair and makeup for her viewing and patiently waited for us and was super helpful during the process. I am so grateful I chose this funeral home because they treated me like family. Jeremy was also super helpful and helped me get fingerprints and set up for me to bring my sisters home. I just am so beyond thankful for them making this horrible experience as smooth and easy as possible especially since it was so hard in general. Thank you Melissa so much you are so amazing

Melissia and the redhead lady (sorry don't know her name) were kind and efficient. This was a sad…read moretime for my partner and I, and we had to make some unexpected decisions. They did not try to upsell us on fancy urns or add cost. It was the best-priced funeral home in the area for sure. Very professional . 5 stars, and they are family owned.

If I could rate my experience, it would be NO stars. We kept receiving different explanations on…read morewhy our loved one wasn't being cremated. Only to find out that he kept getting pushed to the back of the line because we didn't get the service. They took advantage of our situation and kept lying to our face. Please, don't do business here. Save yourself a heartache. Don't let them fool you too. Especially when a loved one has passed. They will take advantage of our sorrows for their benefit. RUN

When dealing with the passing of a loved one, the last thing you really want to deal with is making…read morearrangements or someone trying to up sell you. Simply cremations was compassionate, understanding and respectful in our time off loss. The time they took to gather information about my mother to get a picture of who she was, goes above expectations. I don't know what we would have done with their help. If your looking for someone who truly cares, this is the place! I highly recommend Simply cremation, their family atmosphere is what they pride themselves on and it truly shows. Thank you.

Both wife and myself signed up the same day. Some one made the mistake on my address even though it…read morewas done together. Wife received paperwork in a timely manner. I received none . Had to made calls to have my address fixed. One company did it and resent paperwork. The other has not complied and after 4 weeks still do not have correct documents. Not happy.

This is where my Grandparents and 2 sets of Aunts and Uncles are laid to rest. The grounds are kept…read moreup nice, everything was green and pretty. Unfortunately, there is no shade near my family's graves. It was so hot our phone shut down from the heat. It would be nice to sit for awhile after a long drive to visit. Next time we will definitely plan to visit when it's cooler. If you go into the office someone will drive you out to where your family is. We followed behind. The lady that works at the front desk is very nice and helpful. The old lady that came out from the back and was cranky and was not wanting to take us out. She called a maintenance person to take us out. Two guys ended up showing us where to go and cleaned the vases for us. They were very nice and helpful.

My mother passed away recently. I needed her remains cremated. We are not doing services here. I…read morefeel lucky that I found this place. They were priced fairly, very upfront and did not try to upsell me on anything. They were the easiest part of this hard time. They do what they say they will do, all the time showing compassion the entire time. At a time when you are grieving you don't need a used car salesperson trying to upsell you on everything. You need people like these.

Have been very helpful during a sad event in our lives. Very Compassionate and caring so far.read more

My mother recently passed away. She had made arrangements with Sunwest Funeral Home several years…read moreago so her wishes could be carried out. John and the staff were wonderful to our family! John showed empathy and compassion which is exactly what we needed. Sunwest followed through in every way and our family was grateful and relieved. I highly recommend this business if needed.

It's sad losing a love one and need to find flowers & a place to bury your loved one. Especially…read moreit's pricey. They gave us an hour for the viewing portion (with the casket open), then 2 hrs outside before putting the casket in the ground. They wait till your gone. You need about 6 people to carry the casket from the car to the burial site. Also outside they put a little cover tent to not stay in the sun & about 6 chairs under it. For the family.

All staff were very caring and couldn't do enough for you. No matter the question, they found an…read moreanswer! The staff made the process much easier on all of us.

Some of the absolute rudest old women at this "business". There are HUNDREDS of funeral and…read morecrematoriums I would recommend before I EVER sent a loved one here. Avoid this place at all costs -- your loved ones deserve better.