The cemetery is in desperate need of landscape upkeep. It's truly depressing when I visit my father…read moreand nephew. I have to be so careful walking around due to all the gopher holes, and I don't understand why the grass is dead instead of green. The cost to be buried at St. Francis is just outrageous! #Cemetery #Upkeep #Grief #Maintenance #Cost

My husband and I just went to the cemetery to visit his mothers grave for mothers Day. It is so…read moredisappointing how horribly it's maintained. There are graves that have sunk so much it's mostly dirt. A tree dies and they don't replace it. The grass is horrendous I should say what grass it's dirt. So unacceptable. I wouldn't recommend anyone use this cemetery there are many others better kept up.

Olivia was outstanding, caring and compassionate to work with. I am so glad my parents arranged…read morethis years ago. Neptune Society has taken great care of both my parents.

The manager of the local office responded to my posted review. He listened and he understood my…read morefrustration. He then proceeded to resolve my concerns. It is not everyday that an organization will accept responsibility, sincerely apologize, and fix the problem. Thank you for restoring my faith.

Compassion, comfort, understanding, respect and patience. All traits these folks exhibit during…read moreone's time of need. They handle so much for you so that you can focus on other needs. Unfortunately we all go through loss and grief, but they make it a bit easier to endure. Bless these folks.

Bailey helped me from beginning to end. I had no idea what to do. She was amazing. So young and so…read moresmart. Lots of patience too. Big hug to her

Smart Cremation made a difficult time much easier. Taeya was kind and very responsive. She kept us…read moreinformed at every stage of the process and checked in often. I highly recommend Smart Cremation.

The Smart Cremation representative, Jennifer Markham, was responsive, caring and friendly. No…read morepressure sales, but she provided the information my wife and I needed. Then SC gave us whatever time we needed to make our decision. We had follow-up questions and we were able to get quick answers from Jennifer over the phone. We sat down with three different companies representatives before choosing Smart Cremation as we felt it was the best value. Because we travel, we chose the option that would perform cremation services no matter where we passed away, or where our remains were in the world. SC is not a full service funeral home, but provides the death and cremation services we wanted. We will have all funeral services and bereavement help through our church home and pastor. SC will provide the technical services our family will need for cremation, urns, obtaining death certificates, and notifications; then deliver everything to the family, or scatter ashes at sea if we choose that option. Best thing is, if I or our family chooses not use their services in, at any time, we get a full refund.

My mom had signed up for Science Care back in 2011. She was in good health at the time and a sound…read moremind. She wanted to make sure there was no burden on her children. My mom was divorced and even with that my father had proceeded her in death, along with my sister. So it was just me In 2018 my mom was diagnosed with dementia. She ended up living with my husband and I at that point. She lived well up until this last year when she was in her final stages of dementia. Even with this she would remind me of her wishes. My mom was in memory care her last few months. Then last month she started really going downhill. Refusing met medications and eating. The doctor recommended hospice as she dropped a lot of weight very quickly. We had expected at least a month before she would start the death process. It was actually only a few days. When she passed we called science care and they were there within an hour after she passed. The gentleman was very caring and explained it all to me. Within two days her death certificate was available for me to pick up. Once she arrived in their Long Beach location from MaderA, CA they contacted me to let me know that it would be 4 to 6 weeks once they assessed her and determined where her donation would be best for their research. About 3 weeks later we were called and mom's cremains were ready to be sent back to the family. We received her cremains 4 weeks after her passing in a simple black box with a ribbon around it. We never had to provide any money for this process. What a huge relief for our family. We are having a memorial at the school she dedicated her career to for 32 years. A tree and a bench is being dedicated in her honor. After which my self and her grandchildren and great grandchildren will spread her ashes into the Ocean outside of Catalina Island as per her wishes. Legally done of course. I am deeply grateful for Science Care for making this process worry free for me and my family. Thank you....

My son died at 9pm, we told science care they could pick up the body at 9 am so that other family…read morecould get there. They demanded we release the body and argued that the body would start to decompose. I as the mother had 25 years of hospice and knew the body would be just fine. My daughter in law is a stroke survivor and went to bed. They started calling at midnight and 3 other times at 3am, 4 am and again at 530am leaving threatening messages to my daughter in law. I informed 3 different agencies of the abuse. BE AWARE!!!!

I must say this was an incredibly difficult time for my family. Our 30 year old cousin was found…read moredeceased, and during such a painful moment we chose this funeral home to help us through the process. From the very beginning, their team treated our family with professionalism, compassion, and genuine kindness. I would like to acknowledge the staff who supported us, Tabitha, an African American woman, a Hispanic woman, and an African American man. Each of them showed patience, respect, and professionalism while assisting our family. Their kindness did not go unnoticed. I understand that working in this field can be emotionally demanding. Funeral homes interact with grieving families every day, often during some of the most painful moments of their lives. Despite that, this team remained calm, supportive, and compassionate throughout the entire process. They truly showed us grace and care during a time when we needed it the most. Antonio was very close to me I helped raise him from the time he was 10 years old, so seeing him there broke me to my core. The staff checked on us, offered comfort, and made sure we felt supported. I truly felt the love and care they extended to our family. I cannot thank them enough for the way they helped us navigate such a heartbreaking situation. If you are ever in need of funeral services, I would recommend this funeral home. Please remember that the people who work there are helping families through deep grief every day, so showing them a little grace and patience means a lot. Thank you again to Tabitha and the entire team for your kindness and professionalism during one of the hardest moments our family has faced. Sorry for getting on yall nerves with questions. -Milton Stone

Sonya and her whole team are awesome they arranged a awesome funeral for our dad who was in the…read moremilitary the team was so nice and had love and compassion for me and my brother and his fiance thank you so much from the bottom of my bottom of my heart

No one wants to need a place like this, but we received exceptional service from the Hansen Desert…read moreHills team which warrants a review. My grandmother passed away on April 26th and prior to her passing, I did extensive research on funeral homes and mortuaries within the valley. I read hundreds of reviews and made many calls and Hansen just felt right. We selected Hansen to be who we would use when the need arose. A few weeks later, my grandmother peacefully slipped away. Her hospice team made contact with Hansen Desert Hills and the process was seamless and professional. Two days after her passing, we went to the Desert Hills location to make arrangements with Cami. Nothing felt pressured or sales-driven, as we had experienced years prior at another funeral home when my grandfather passed away. We had many variables at play, including a burial trust and plans for an out of state interment, and Cami navigated everything perfectly and expertly. We also interacted with Charlii the receptionist during this process and she was wonderful as well. We picked my grandmother's remains up the following week and had a lovely walk through Hansen's memorial garden. It was all very peaceful and again, just felt right. I'm sorry if you have a need for a mortuary, but Hansen took great care of us.

I highly recommend this place and Randy. I came here a…read morecouple months ago when my mom passed away. I am not a resident of AZ so I didn't know where to go. I am so glad we made the choice to come here. Randy made my whole experience amazing. He was super caring and he made everything so easy. He was so compassionate and you could tell he really cared. I am so thankful for this positive experience. He gave us a tour of the grounds and it was so peaceful and beautiful. Thank you Randy for all you did. You were a blessing in all of our lives.

service is ok if you want the very bottom line, service you get ashes in a tied plastic bag . when…read moremy dog passed i had her cremated through the animal hospital she was returned to me in sealed plastic bad in purple pouch and a oak box much better service than national cremation so my opinion on national cremation is 2 star if that

Their service is excellent and Jill is very knowledgeable and helpful. I will definitely recommend…read morethem to my family and friends. Thank you so much for everything I really appreciate your business and help to us ..