Miranda and her team at Neptune were immediately immersed to the transfer of Mom from her facility…read moreto her wishes of cremation. it pays dividends to have pre-paid arrangements and Miranda proved to be a seamless asset to guide us through necessary steps without being intrusive. we certainly plan to enlist their services in future.

I could not have done this without Neptune. Kelsey took care of everything. Things that I…read morewouldn't even have thought of. She was compassionate, respectful and treated me like I was her only client. The death of a loved one is hard enough without having to deal with all the details. Kelsey did that for me. Thank you Kelsey. Pepper

Our experience during a difficult time was exceptional…read more From the moment we called them while in Hospice, Zach was so calming and we appreciated how he explained what he'd be doing. Our planning experience with Tannia was perfect as well. She was so easy to work with and made a sensitive situation comfortable for us. It was everything we could've hoped for. Thank you!

Unfortunately I was advised from a friend that a $200. up charge was available if my friend wanted…read moreto see their loved one being cremated; in addition to other options. Is this honestly a choice that is presented at such a critical time to the families? I'm flabbergasted if this is how families are treated and that this is even an option. Would NOT recommend as this is heartles!

I am writing to post a complaint regarding my recent experience with Advantage Golden Door and its…read morerepresentative, Francisco Osornio. I initially contacted Advantage Golden Door to inquire about coverage on an existing policy. Specifically, I needed a policy that included mileage coverage for the transportation of a body beyond 35 miles. This was the primary reason for my call and the main feature I was seeking. During a 43-minute phone conversation with Francisco Osornio, the topic of mileage was briefly mentioned, and I recall him referencing 75 miles at one point. However, this was not clearly explained, emphasized, or verified. At no time did he explicitly state that the policy he was offering did not match the coverage I had called about. There was no clear confirmation or verification that the policy he was selling was not what I had originally called for, nor did he verify that I understood this difference before proceeding. He never clarified, "You are asking for coverage A, but the only policy available is coverage B -- is that acceptable to you?" Instead, he proceeded to finalize the sale and accepted my payment. When I later contacted him to request documentation confirming the mileage coverage, he provided only a pamphlet that contained no detailed information addressing my specific concern. When I pressed further, he eventually admitted that the policy he sold me did not include the coverage I had originally requested. When I expressed that this was not what I believed I was purchasing, he responded, "Well, I told you." While mileage may have been briefly mentioned during the call, it was not made plainly clear that the policy did not meet my stated need. There was no effort to ensure that I fully understood I was not receiving the coverage I specifically called about. I attempted to resolve the issue by asking to involve management. Francisco stated he was driving and would handle it and get back to me after speaking with a manager. I never received a follow-up call. Subsequent attempts to reach him went unanswered. When I called Advantage Golden Door directly, my call was routed to the front desk, where a man answered, said "goodbye," and disconnected the call. This entire experience has been deeply frustrating and concerning. Insurance policies dealing with the transportation of remains are sensitive matters involving loved ones and end-of-life arrangements. The lack of transparency, professionalism, and follow-through I experienced is alarming and disheartening. I strongly advise anyone reading this to carefully reconsider and look elsewhere for these services. Update: I tried to cancel the prepaid services they sold me within the 30-day cancellation window, but I haven't been able to reach anyone. I received a message from Francisco Osornio's manager, but I have yet to speak with her. I have tried contacting them for over a week. They take messages, but they haven't called me back. I wish I had seen some of these reviews before I furthered any services with them.

I was here on Friday to attend services for a coworker's mom. The Chapel is beautiful and very…read moresimply decorated. The sound system could use some help, as the microphone kept turning itself off. I appreciated the fact that the pews had boxes of tissues in them, this came in very handy for me. Although I didn't personally know the deceased, her daughter and I are good friends. The bathroom was very clean and there were plenty of supplies for a large or small group of people of people. A reception was held afterwards and the meal space was very nice. The tables were set up in groups and the chairs were comfortable. That is so important! It was easy to move around the room and the trash can was easy to find as well. Advantage has ample parking and the staff is very friendly. I heard the woman in charge tell my friend several times, I am here for YOU, whatever YOU need, just let me know. I know how comforting that was for her. I didn't take any pictures out of respect for the solemn occasion, but I can definitely recommend this funeral home based on being a guest.

This is where my Grandparents and 2 sets of Aunts and Uncles are laid to rest. The grounds are kept…read moreup nice, everything was green and pretty. Unfortunately, there is no shade near my family's graves. It was so hot our phone shut down from the heat. It would be nice to sit for awhile after a long drive to visit. Next time we will definitely plan to visit when it's cooler. If you go into the office someone will drive you out to where your family is. We followed behind. The lady that works at the front desk is very nice and helpful. The old lady that came out from the back and was cranky and was not wanting to take us out. She called a maintenance person to take us out. Two guys ended up showing us where to go and cleaned the vases for us. They were very nice and helpful.

Both wife and myself signed up the same day. Some one made the mistake on my address even though it…read morewas done together. Wife received paperwork in a timely manner. I received none . Had to made calls to have my address fixed. One company did it and resent paperwork. The other has not complied and after 4 weeks still do not have correct documents. Not happy.

Unsure how to talk about their services when we were unable to go see our own family member. Just…read morethreatened with the cops. The people there are awful because who in their right mind would deny a goodbye visit to their loved one?!!!! That is inhumane. I don't recommend coming here! Why go somewhere where you can't be certain they will let you say goodbye one last time to the one you loved?

Horrible people unsure why someone would deny on seeing their loved ones one last time. Especially…read moreafter threatening to call the cops! I don't recommend this place!! Horrible people never in my life have I been treated this way

Kristy was such a blessing to our family. Her compassion, patience, and care meant everything to us…read moreduring this time. She made sure every detail honored my mother and brought a sense of peace to the entire process.

Cassie was a very thorough and sweet director. They do really work well with the families. If you…read moreare in a situation where you have children and maybe do not want to bring them in for the viewing or eulogy....They have a nice area to the right with a large fish tank and books with seating for kids. Nothing but good to say, but if they do read these reviews they really need to fox their sound system as it was cutting out a bit intermittently. Also the song family requested to be played we could sing to was a bit too low. Under the circumstances we wouldn't want it super loud, but again way too low.

Obviously, not very often will you write a review for a funeral home. However in this case, I must…read moretell you that the level of care, compassion, empathy, and overall concern for me and my family was exceptional. My mom died last October 2025. She had been sick for a number of years, so her dying was not unexpected. Nonetheless, her death was still a shock to the system with how fast she died after her kidneys failed. Since she was under hospice care at the time of her death, and upon recommendations from friends at my church, I had hospice call Camino Del Sol to come pick up my mom after she died. Meeting with the funeral director the next day was one of the worst days of my life. She could have pushed a bunch of expensive products on me that I didn't want, but no she let me lead the conversation and tell her exactly what my mom and I had discussed prior to her death. And in the end, my mom got everything she wanted. I would HIGHLY recommend this company to anyone who has experienced a death in the family. It's a family owned business and they will treat you like family.

We have a rather large Italian Family that just moved to Arizona. Unfortunately our Patriarch only…read morehad a short time to enjoy his life here. During the most devastating time of our lives we had to shoot darts to select a funeral home for Dad. We couldn't have been more pleased with the location, the cleanliness, retail and room selection, the empathy, and the service. Nadine our funeral director went above and beyond any and all expectations. She was there for every question, every last minute change, and her patience with all of our siblings and my mom was a 10/10.