We love this place. We've been here a few times. The service is excellent, the restaurant is great…read moreand the views are amazing. Rock solid hotel for the area.

Title: Beautiful hotel - but a confirmed booking was suddenly withdrawn…read more I truly wanted to love this hotel. In fact, I still wish our stay there had worked out. For context: every two years, I donate my time to mentor a small group of aspiring photographers who fly in to work with me for about a week. It's a non-profit initiative that continues the legacy of my own mentor when I was a teenager. For the upcoming workshop, we planned to start with two days around the Salton Sea, and this hotel looked like a wonderful fit. After some research, we contacted the hotel and asked if they could match an offer we had received for this hotel from the German travel portal HRS for five double rooms (two beds per room) for $1,848 all-inclusive for two nights, including breakfast. It was slightly above our budget, but we were willing to make it work. The sales manager replied: "I think I can work with you on the rate. I just want to make sure a single king-size bed in each room is ok and if 6 rooms will be enough for your group." We confirmed that arrangement, adjusted our group so most participants would share beds for the two nights, and accepted the sixth room offered to accommodate everyone. We then: - confirmed the booking - received and returned the credit card authorization form - drove to the hotel to inspect the property in person - cancelled the alternatives we had on hold Two days later, we received another message from the hotel explaining that the rate had been misunderstood internally -- it had been read as $1,848 per night rather than for the two-night stay. Unfortunately, despite a long email exchange, the hotel ultimately declined to honor the arrangement and suggested we look elsewhere. The result: we had to restart the search on short notice, and I will now make another 500-mile round trip to inspect the replacement hotel. That was disappointing, especially because the property itself looked lovely and we were genuinely excited about staying there. Mistakes can happen in any business. What matters is how they are handled. In this case, the solution was to ask the customer to absorb the consequences. If you plan to stay here, I would recommend confirming rates and all conditions very carefully, particularly since they upcharge a resort rate - and when scouting it, it felt like a very nice small boutique hotel to me, far away from a resort (which was fine to me, as we were looking for a place to sleep and leave after breakfast ;-)

I reserved a King Studio Suite and there was a bit of confusion given the website description. Rene…read morewas receptive and helpful while we figured it out. Management was also solid and the area looks great following the renovations.

We have stayed here many times for the Indian Wells Tennis Tournament and will do so again. In…read moreshort, they make sure you have everything you need and are friendly while doing it. They have a great breakfast with everything you could want. On Sunday, the place was abuzz about the biscuits! The rooms are great: plenty of space with accommodations that ensure your comfort. There is a fitness room and it is enough to get your workout in. They also have a nice pool area and best of all, they are in walking distance of some terrific restaurants and shopping. Even if you're not a tennis fan, what's stopping you from doing a mini vacay in the desert? If you do, this is the place to stay!

I always like staying at embassy suites because of all the space. We had a king suite. Room was…read moregreat, although the bed felt kind of "springy". Im not sure if that's a good description but i could feel the bed springs so i ended up not sleeping in due to my back feeling achy. Other than that, the room was nice. Rooms comes with microwave and refrigerator. Breakfast had a lot to offer, made to order omelettes. One thing i Might suggest is maybe have 2 people doing the omelette station because the line was long and it was only one person making the omelettes as well as avocado toast. There was another person just standing there and i felt like he could have helped him out, just my observation. It would have definitely help with the length of the line. The pool is nice too. For a good portion of the morning, it is shaded and helps with the heat. We swam from around 8-10AM and it was shaded so that was nice. Parking is free. We weren't able to see the evening reception unfortunately. Hotel is in a nice spot. Theres an old town area that's nice to walk around night time. Would definitely visit here again.

Helpful staff (thank you Victoria!), clean + spacious rooms, good value, nice included breakfast…read morebuffet with omelettes to order. Absolutely no complaints for the price point, other than that i wish the evening happy hour had more NA drinks (the only NA options were sodas).

Great hotel,staff very nice. If l could give a 10 l'll give it…read more Complimentary breakfast was very good, nice pool and gym room. A lot of restaurants around.

The Residence Inn by Marriott La Quinta has absolutely massive suites. Beds were incredibly comfy,…read moreand the pillows were also great. It's also conveniently located within Palm Springs, allowing you to easily visit places in La Quinta, Indio, Palm Desert, and more. Only complaint is that the breakfast was the worst hotel breakfast I've ever had. This isn't a 5 star resort, but it's clean, quiet, and excellent experience for the price.

Gigi in the spa was amazing. I had a bath treatment. It included orange essence bubble bath, 4 bath…read morebombs, fruit, water and a glass of frose (frozen rose wine). The bath was outside in a private area and next to the zen garden. It was very relaxing.

ALL AREAS ARE REVIEWED 1-5, 1 being the worst and 5 being the best…read more Reservations-4- Easy via AmX Parking-5-Parking available right outside of my cabana. Ease of check-in-5- Easy check in via the Hilton app, keys provided at main desk Room-3- I expected a lot more from a resort room that has a posted per day price of $2599 (no, I did not pay anywhere close to this price but that is the price listed in the room; photo included). The room was very spartan with nothing special, the walls and windows in the bathroom looked like they were spray painted white. The tub, while gigantic and very inviting, only provided hot water filling about three (3) inches of the tub. Mattress/pillows-5- standard Hilton pillows and beds, comfortable as always. Elevator speed/availability-n/a Gym/pool-4-Overall the gym was great, a TON of cardio equipment as well as weights. It was in the exact opposite end of the property from where I was staying so no dipping out for a quick workout but overall a very good gym. Restaurant-4-Several on the property, I only ate at one once and that was for a burger and fries; pretty good burger. Staff-5-Super nice group of folks. Price- 5- this is based on what I paid since I was there with a conference and got the conference rate, I'm not sure how much it was normally but I imagine it's quite a bit higher. Overall-4-Nice location, amenities seemed a bit dated. I don't believe that I will stay there again but that's due to my specific taste, give it a try for yourself. Shout out-none

We went for a five day vacation over the New Year's holiday. During our third day stay my husband…read moreand I were getting ready to meet friends for dinner when he injured his leg on the bed frame that extended out from the mattress about 4 inches. The impact on his leg broke open his skin and his leg was gushing blood out of his right leg. We immediately applied towels and pressure and went to Eisenhower Urgent Care. We were then see by an ER nurse and she applied a pressure wrap to stop the bleeding. We later returned to the hotel and a Security Agent came to take a report of the accident. We left the hotel early the next morning to get home to see our physician as my husband's leg was swelling and it looked like an infection was beginning to set in. My husband was put on antibiotics by IV and then oral antibiotics for 10 days. He has had to return to the doctor several times now. We have talked to Mike Rodrigues, the Senior Director of Security at the hotel. He said we would be called by the hotel management. We never heard a thing. We called several times asking about returning our 2 night refund on the nights we didn't use. They only wanted to give us a credit and not refund our Amex card. I finally called Amex to help. They said the hotel would still charge me resort fees and taxes on the days not used if I insisted on a refund. I explained that is not right. I wanted a refund including taxes. This hotel has a safety issue with their bed frame design and they treat their customers poorly. I love the grounds and the employees but upper management needs to respect their customers with showing some kindness in the fact that our entire vacation was ruined by their poorly designed furniture and their choices for not offering any compensation and recognition for financial loss and pain and suffering. We are 79 years old and were looking forward to this week of enjoyment with friends. We are a 40 year supporter of La Quinta and the Coachella Valle

While the venue is nice, the service are expensive and there aren't that many amenities available…read moresuch as a pool or a regular sized hot tub. There was a fountain they told us you could take a dip in but it's shallow and you can't swim in it. I had the Spring Awakening Citrus Blossom Body Therapy Massage. This is a different massage that includes water therapy. My masseuse was very nice and attentive. She walked me through the entire process so that I would feel comfortable. Overall, the massage was nice and relaxing but the amenities are limited. Even though the services are great, it's not enough to make me want to go back.

This is a photo of the room that we spent $1200 on. It hasn't been updated in 50 years It was not…read morea good experience don't highly recommend this hotel even though the staff is very accommodating the rooms really bad it looks like they went to IKEA or HomeGoods and put a bunch of random furniture in the room. I was with a bunch of girls and we all agree that it looked like we were in A neighborhood with a bunch of condos did not feel like we are in a resort or spa. You would think the manager would've comped the room being that it was so bad he did not do that he said that we're lucky that we got a cancellation fee waived. If you're gonna say anywhere stay at the Sands Hotel.

What an unbelievably over-the-top wonderful experience no joke no exaggeration . The main pool area…read morewas where we stayed the most of the time and felt like heaven was dropped into our world. So peaceful . What a great place to unwind and regroup as we live in LA can't wait to come back not only to the desert but would definitely stay at this place and suggest it to others. The unit that we stayed in was 1 large bedroom king bed . With a Jacuzzi tub separate from a large shower and was very roomy with a small patio on the side. The backdrop of the mountains around us were just breathtaking finding it hard to leave as we drive away now.

This gated resort/community was absolutely beautiful! I loved the location and the view of the…read moremountains were spectacular! I felt like I was home! The grounds were well cared for and the pool area was so peaceful. Once the clock turned 4:00 pm, the "no-see-ums," were on the prowl. "I know I am sweet, but seriously guys? F-off!!!!!" I was getting bitten alive so I headed back to my suite. My suite was adorable with a huge bathroom that I could live in. The soaking tub was fabulous. My bed needed a little tlc... "little Miss Teensy felt like she was sinking in the middle, just sayin'!" The suite had nice mini fridge, dresser, desk, patio to sit out on, microwave and coffee maker. The downside was the AC unit just outside my room by the bed, the adjoining suite had a couple who were loud and the people above me were running a marathon the entire time. Rude! How about taking your shoes off and being a little more considerate of others. Oh, sorry...forgot, most people actually aren't like me... Okay, enough of the negative. I would definitely stay here again. Just beautiful. *Gated Community *Free Guest Parking *Ice machine Prices vary for each suite depending on where you book it. I went to Airbnb and paid around $77 a night

Stayed here for Coachella and had a great experience overall. The property is really nice and felt…read morelike a relaxing escape after long festival days. Rooms were comfortable and the grounds were well kept. Super convenient for Coachella too. The shuttle bus stop was just across the street at the neighboring hotel, which made getting to and from the festival pretty easy without much hassle. Solid choice if you're planning a festival trip and want somewhere clean, comfortable, and close to the action.

Let's start with check-in. I checked in with the front desk associate, and I was not even informed…read moreof my room number -- something that has never happened to me before, especially at a hotel of this level. This was during Memorial Day weekend, so I understand the property is busy, but the service has been extremely disappointing. The following morning at 9:00 AM, when the pool gates opened, guests were literally running to secure pool chairs. I have been at the pool area since 9:00 AM, and it is now 3:45 PM, yet I still have not been able to find a single available chair. It is very clear the hotel has overbooked and cannot properly accommodate the number of guests staying at the property. There needs to be a much better system in place. The overall experience and level of service have been absolutely horrible. Additionally, despite booking with American Express benefits, I received none of the expected amenities, such as a room upgrade or any enhanced accommodations whatsoever.

What an amazing place to celebrate my wife's birthday. We checked in with Veronica Bush at the…read moreBonvouy Elite check-in counter and what an amazing person. Her smile, demeanor and attitude simply painted a picture of stellar and genuine customer service. Veronica has the gift of greeting and servicing the clients needs at check-in. We had a fantastic time at the bar area with service from Gerardo, another Veronica, David, Ricky and Jennifer all amazing individuals. We have known Gerardo for years and he is an amazing authentic and compassionate man with a gift to serve. I often state that people and relationship far exceed the location or event and here at JW you get the best of both worlds. Wonderful people and a slice of heaven here in Palm Desert. Veronica provided us a lovely view suite with the comforts of home. Marriott offers the best in their JW lineup and we are so pleased with the amenities, choices of dining and options including the spa, fitness center and even a boat ride around the Facilities. The staff truly made our stay 5 plus stars and tomorrow we celebrate my wife's birthday at Mikado another wonderful option at JW Marriott. Being a Bonvouy card holder the point system, features and membership offers are terrific and we utilize them often. Also Michelle is housekeeping was super efficient and very kind. Great lodging, dining, amenities and an amazing array of staff members who welcome and treat you like family. A Starbucks on site, music on Friday's, Saturday's and Sunday's a great breakfast option at Starwood, several bars, multiple pools and water features, shops on site and even a nightclub. An amazing resort and highly recommended.

I'd give this place 3.5 stars. It's a nice property, rooms looked like they've been redone in the…read morepast 2-5 years. I think the rest of the hotel could use some upgrading. Lots of the pool chairs looked like they've seen better days as well as hallways and other common areas. The thing that was the most off putting is the pool seems like it's turned into a public pool. No key card is needed, no one is watching the door... anyone can walk in. I definitely noticed a lot of people who seemed to be using the pool that weren't staying at the hotel. Overall, I rather stay at other Marriott properties. The extra money isn't worth staying here.