(If I could give 100 stars, I would!) Let me just say this: I was trapped in an absolute NIGHTMARE lemon of a 2025 Hyundai Tucson Blue Hybrid. Total disaster -- constant issues, endless stress, and zero peace of mind. I honestly thought I was stuck. Then I walked into Leith Honda Aberdeen, and everything changed. Ken worked patiently with me, never pushy, just calm and supportive through the whole process. Tim was beyond amazing -- thorough to a fault, making sure every last detail was explained, every concern addressed. And then there's Mat the manager -- this man went above and beyond to make sure I was taken care of and that the deal actually worked in my favor, not just theirs. That kind of leadership sets the tone, and it shows in the whole team. They pulled me out of that lemon nightmare and into a gorgeous, reliable CR-V Hybrid that has been nothing short of life-changing. I went from daily anxiety to complete peace of mind the moment I drove it off the lot. Leith Honda Aberdeen didn't just sell me a car -- they gave me back my sanity and restored my faith in dealerships. Ken, Tim, and Mat deserve 100 stars out of 10. read more

Leith Honda Aberdeen - Auto Repair Near Me - Aberdeen, North Carolina

On short notice we got an appointment for the next day to repair a tire that was discovered by our tire pressure notice on dashboard. Repair was completed in less than an hour and was relatively inexpensive. David Belle was very helpful and did an excellent job on our repair. read more

We did not buy a vehicle here, but we had an awesome experience with the service department. We asked to have a vehicle we were looking at buying put up on the lift for further inspection and Corey, the master mechanic, was great! He did not know us from Adam, but was honest, upfront, and provided us quotes on repairs. read more

Absolutely Terrible - Do NOT Trust Leith Honda Aberdeen! If I could give this dealership ZERO stars, I absolutely would. My experience with Leith Honda Aberdeen was a complete disaster from start to finish. As an active duty service member with 10 years of service and a 7-year-old son, I've dealt with my fair share of stressful situations, but nothing compares to the frustration and incompetence I experienced at this dealership. I took my Honda in for a turbocharger repair, planning to use my Endurance extended warranty to cover the cost of the repair. I was misled, treated poorly, and ultimately, the dealership acted like they couldn't care less about customer satisfaction or following the proper procedures. The service agent, Kerry, seemed like he knew what he was doing at first. He assured me that my warranty was valid, that the parts for my car were covered, and that everything would go smoothly. I told him multiple times that I was using my warranty, and he even promised me that he would call ahead to get the proper authorization before doing any repairs. But what did he do? He completely ignored the process, went ahead and did the repairs without securing any prior authorization--a clear violation of the warranty contract, which explicitly states that no claims will be paid without prior authorization. To make matters worse, they completed the repairs in one day, while I was stuck sitting in the shop waiting, then they proceeded to hold my car hostage for TWO WEEKS until they received payment. I repeatedly told them that I wasn't paying due to their negligence, but they didn't care. They just sat on my car, offering no communication, no updates, no solutions. It was like they were hoping I'd just give in and pay for their incompetence. A few days later, I returned in person to speak with their service manager, Mark Posey, but once again was met with Kerry. Kerry told me that Mark wasn't available until four days later and then, incredibly, stated they would not release my vehicle until the payment was received, even though the mistake was clearly on their end. When Mark Posey finally called me after the four days had passed, he had the nerve to blame me for their mistake, saying it was my responsibility to contact them beforehand. After I explained the entire situation, he pretended to understand and then shifted the blame to my warranty company. And here's where it gets even worse--during this time, they gave me a rental car, telling me it would be free, covered under my warranty. Once they realized the repair wasn't going to be covered, they rushed me to return the rental, knowing full well my car was still in their possession. And then they demanded that I pay for both the repair and the rental car--a double charge for something that wasn't even my fault. This dealership didn't take a single ounce of responsibility for their mistake, and they tried to blame me for their negligence. In the end, after realizing they couldn't get over on me, they covered the cost of the repair. However, it was too little, too late. Their unprofessionalism, dishonesty, and poor customer service have left a bitter taste. I will never trust them again, and I strongly advise others to stay far, far away from this dealership. They are not worth your time or money. Go to a dealership that actually knows how to treat its customers and follows through on what they promise. read more

Tommy Freeman was an amazing salesman. He was knowledgable about the car we wanted and took the time to go over every detail. While doing the financing part he made sure every question was answered and helped get us the best rate possible. Buying a car can be stressful but he made us feel comfortable and was not pushy with anything. The finance manager Alfredo also went over the contract and was able to explain everything in detail in terms that anyone could understand. If you're looking for a Honda go here. You won't regret it at all. read more

Leith Honda Aberdeen - Auto Repair Near Me - Aberdeen, North Carolina

Absolutely the worst car buying experience I've ever had. Never will I go back online to shop for cars at Leith Honda Aberdeen. Ran our credit for something they had already sold and was told the van was available. Unbelievable online experience. Now it affects my credit with inquiries. Worst experience eve!!! read more

Very knowledgeable parts manager (thanks, Jimmy!). Had a new key made which required me to leave it a bit (chip key). While they had my car, they checked and installed a recall (without me even asking!--no extra waiting). When I backed up the next day, I noticed that even my dirty backup camera had been cleaned! What great service! read more

During the summer months I never noticed a defect on the windshield of the CR-V I bought this past summer but when temps began changing this fall I noticed several vertical lines about one inch wide and one inch apart making hard to concentrate on the road so I figure I hadn't done a good job cleaning it on the inside. I bough a glass cleaner and a week later it happened again, then I got really concerned and tried rubbing alcohol but that didn't change anything. knowing that this vehicle was Honda certified I took it to a local dealer Leigh Honda on Capital Blv and the Service advisor told me there was nothing they could do and because the certification was done elsewhere there was nothing they could do. "Sorry, but you have to go back to where you bought it" we are a "different store" and if they missed this only they can fix it. Because I have had issues in the past I called before showing up and explained what my problem was and I was told by B.J to take the vehicle back but he somehow gave my hope that at least they will look at it rather than just turn me back like Leigh Honda in Raleigh. When I got to Aberdeen I showed Austin with a cup of hot water that the steam would reveal the lines, it was obviously a manufacturing defect. He said he had never seen anything like that and called Service Manager Mr. Mark Posey, he was also surprised to see something like that and promised to bring the glass expert to look at it at a different time. Glass expert coincided that it was a defective windshield and they set me up for replacement. I understand that whoever did the certification missed that just like I did when I bought it, so just for the record this is nobody's fault, yet if they wanted to be stubborn I would have had to dish out 850.00 to replace it. Austin and Mark have both restored my confidence on this dealer to the point that I have now taken my other Honda for service with and estimated repair cost of over 1,700 dollars also bought other accessories and new windshield wipers. Not only have they replaced the defective windshield but they never made me feel that I created the problem, they solved the issue with a smile! I have to drive 84 miles each way but I will gladly do it if every time I go I will be given the attention I deserve being a customer. Hey I will pay with a credit card this time for the other vehicle so you guys don't have to wait 10 days for my check to clear. Thank you B.J Austin and Mark keep up the good work read more

i made an appointment to have a recall taken care of on my 2019 honda passport, while the passport was there i told the service advisor to have the oil changed, later the service advisor brought a air & cabin filter to show me how dirty they were & they should be replaced, i said no! . when i got home i looked at the filters after removing them from the passport,they were not the same dirty filters he showed me. conclusion i did not need new filters! car dealers & service advisors earn their reputation! i have called 3 times to speak to the manager or service manager before posting this review, i have not received a call. car dealers & service advisors earn their reputation! read more

I didn't buy my Honda here, but every time I have gone for maintenance it has been a perfect experience. They get the work done in a timely manner, Austin is fantastic and the entire staff is super friendly! read more

This was the most painless car purchase I've ever made. Ken Holland listened to my needs and worked with my finances to find the perfect car for me. Even better than I expected. Everyone that I dealt with was friendly and professional. Highly Recommend! read more

Caleb Garner was great to work with. He wasn't pushy or demanding. He was very professional and I would definitely buy another vehicle from him! read more

Nothing like spending hours with a salesmen to have them tell you about all the added on fees that cannot be negotiated despite the fact the car is grossly overpriced. Leith Honda's no haggle pricing is robbery, I'm not sure where they find their "fair market pricing". read more

Do NOT take your car here for servicing. My family has been driving Hondas for a long time and typically have them serviced at a dealership in Texas. I was experiencing a loud roaring noise from the front left side of my 2011 Accord, and assumed it was a wheel bearing issue. Having previously had a bad experience at Bryan Honda in Fayetteville, I made the drive out here to get it looked at, since this dealer has so many great reviews. I am a small woman who looks about 10 years younger than I am. Despite the sales team being great, Austin and the service team at Leith Honda clearly profiled me and tried to pull one over on me. After taking a look at my vehicle, Austin found me in the waiting area and asked "So how attached are you to this car?" He told me that all my problems were coming from a bad transmission, quoted me $4791.20 to repair it, then recommended I look into the trade in value and handed me off to the sales team, introducing me as Amanda (my name is Sarah). Mike, who was really kind and personable, showed me a new 2019 Accord which has some really nice features, and offered a whopping $2500 trade in value. There are only 97000 miles on the car, and it has never been in a wreck or required any major repairs. Mike was great, but I'm in the market for a car repair, not a car sale. I appreciated that he and the sales team didn't pressure me like the service team. Unbeknownst to Austin, I may look meek and unassuming, but I am part of a truck company at Bragg and work with about 20 mechanics in my unit. I called one of them who asked a few questions about what my car was doing, and he laughed at the idea of it being a transmission problem since it doesn't slip gears and there isn't any kind of knocking sound. He recommended a shop that he takes his vehicle to, and it turns out that the sound is indeed from a bad wheel bearing, and it's time to replace my brake pads. The shop also looked at the transmission and verified that it's in perfectly good condition. Austin and the service team at Leith Honda are predatory and tried to take advantage of me by attempting to con me into a large purchase based on bad information. These guys are either liars or lack the proper training to properly diagnose maintenance concerns. Either way, you're better off steering clear and taking your car to a respectable shop. read more

Leith Honda Aberdeen - CON--The transmission does not make this kind of noise. This is a $100 wheel bearing issue, not a $4791.20 transmission issue. - Auto Repair Near Me - Aberdeen, North Carolina

This was the easiest purchase EVER! Ask for Ken. He was exceptionally helpful, honest and completed a ton of paperwork before we arrived. I would recommend this Dealership and Salesperson, Ken, to everyone. We got everything we were looking for in our Rav 4 at an exceptional price. read more

Great buying experience. Easy to work, helpful with and not wasting time waiting to complete the sale. Smooth transaction. Would recommend this dealership. read more

Does the Leith organization have a "Best Salesperson Ever" award as determined by customers? If not, it should, and the award should go to Mike Hudson at the Aberdeen location. Heck, Leith corporate should just name it the Mike Hudson Award and require recipients to meet his standards. I knew what I wanted, started my search online, and found a candidate at this dealership more than 2 hours away from my home. I also found some others much closer to me and looked at those first. In those cases, the vehicles either were inferior, price was too high, or they represented a combination of both. The other salesmen I spoke with also bordered on being obnoxious (one in Apex was just a full-blown jerk & seemed to be proud of it) and each personified the old stereotype of the "used car salesman" complete with the high pressure they persisted in even after I told 'em to stop it. I suppose they still were spouting their drivel as I walked out their doors... So I drove on to Aberdeen - admittedly with LOW expectations - and I'm so very glad I did! I drove through the lot when I arrived and found my target vehicle. I parked out of the way and Mr. Mike appeared. I've had sales training. I worked hard in years past to learn the art of sales but no cigar. Back then I finally had to admit I probably wouldn't be able to sell firewood in Alaska so I focused on other pursuits. Even though I can't do it myself, I CAN recognize superlative ability when I see it, and I saw that in Mike Hudson. He's a master of truly listening to customers and identifying the CUSTOMER'S needs. Of course he promotes his product's benefits, but he does it within the framework of the customer's needs, interests, and wants. From the customer's perspective, with Mike it's all about the customer. I didn't look at any vehicle until after securing preapproval from a credit union. Turns out that Leith uses that same credit union with regularity. I had a quoted interest rate; Mike and Leith Aberdeen finance folks contacted the credit union directly and were able to shave half a point off of the rate the credit union had quoted to me. Not only did Leith offer a higher quality vehicle at a lower price than the "jerks" were telling me were the best "deals" in the known world, they also went that extra mile and got an even better interest rate than I had been able to secure on my own. I can't see any way that can contribute to the dealership's bottom line, so I'm assuming the effort was fully for the benefit of the customer, which was ME. I drove that great little Nissan Rogue home today, giving me a full 2 hours on the road from dealership to my house. LOL, I sang Mike Hudson's praises the entire way :) Leith Aberdeen - and probably Raleigh as well - leadership deserves praise too, because its organizational structure allows individuals like the great & wonderful Mike Hudson to shine. And shine he does! From the customer's perspective, it isn't easy to conduct vehicle business over that much distance but I can attest that it's well worth it. Run into dealer/salesperson arrogance in Durham, Raleigh, APEX, other places? Just tell 'em adios & drive on down to Aberdeen & ask for Mike Hudson :) read more

Really great experience buying a used Honda at Leith Honda!!! We visited numerous car dealers in Southern Pines, Raleigh, and Fayetteville. Leith Aberdeen was by far the most pleasurable purchasing experience. Mike was our salesman and he was so knowledgeable and relaxed. Zero pressure. Mike clearly sells lots of cars and doesn't feel the need to pressure prospective buyers. The Sale Manager Sloan Bostic was just as fun to do business with. He went to great length to help us get the options we wanted for an extremely competitive price -- better than the others we visited. It was a classic win-win deal. We will go straight to them for our next vehicle. read more

I recently bought a new Honda Pilot from Leith Honda in Aberdeen. Had a great purchasing experience working with sales person Mike Hudson and sales manager Sloan Bostic. This is the second Honda I've purchased from Leith, and have been very satisfied with each of them. You couldn't ask for more knowledgeable, friendly people to deal with. I highly recommend both the dealership, and the people who work there. read more

If you enjoy old-school dealership games and needless frustration, this is the dealership for you. This is the type of dealership that gives car salesmen bad names. Apparently, they believe that a customer should commit to buying a vehicle before being allowed to test drive it. And of course, the first question they ask is not "What are your needs?", but, "How are you going to pay?" Also, their "No haggle price" means the price is the price, even is the vehicle is grossly overpriced. Avoid these shysters. read more

Art Gatling was our salesman and he was absolutely wonderful. He took our needs and requirements in complete consideration through the complete process. Buying a car through Art really guaranteed a great transaction, will definitely be going back to him in the future! Sloan was the sales manager, he also worked hard for us in obtaining the financing terms that we needed in order to make the deal work. I felt we had a good team working hard on our side. Highly recommended. read more

We can not speak highly enough about the great car buying experience we had with Daniel Hodges and Leith Honda of Aberdeen! He was knowledgeable, friendly, flexible and helpful throughout the whole car buying experience. We never felt pressured, he truly listened to our family's needs and wants. We had multiple interactions including initial interest in Honda vehicles, test driving multiple ones, and later purchasing our new family vehicle. We will will back again, and highly recommend working with him and his team @ Leith Honda of Aberdeen! THANK YOU MR. HODGES! read more

Just moved to the area and could not be more satisfied with Leith Honda. Rick Parsons, Jay Parkin and Matt Hanson's customer service made us loyal Honda customers for life. They stayed hours after closing to take care of us and gave us a great deal on a new Passport and followed up days later to ensure we were happy with our purchase. Would highly recommend Leith. read more

Christy was really helpful and so easy to work with! She was really friendly and was great at helping us pick the perfect car for our family. She never pressured us, but did a great job of communicating and checking back in after our initial test drive. read more

Just bought a new car with Leith Honda. The experience was simple. Ask for Mike, "The Brit". He was super easy to work with. No hassles or pressure and he spent a lot of quality time just educating us about all the features of the vehicle. We are happy with our 2016 Honda CRV purchase. read more

Just purchased a 2019 Honda Pilot EX-L. Art Gatling was great! No pressure and superior service. He went overboard to meet our needs. I highly recommend working with Art if you are thinking about a Honda vehicle. Ron from Whispering Pines read more

Brian was extremely friendly and helpful! The second I walked in the door he walked over to me and greeted me with a smile and handshake. I will be back solely due to his great personality and performance. Not to mention my service was complete in record time. read more

An absolute waste of almost 2 weeks. My husband and I went to see a used 2010 Explorer. They couldn't make the numbers work, (we needed a comfortable payment). No big deal, right? WRONG! Salesman George called to say they could get us into a 2010 Odyssey EX-L, even though it was $1500 more. In all, my husband and I made the hour+ trip there twice, but I received at least 2 calls PER DAY from George and each call was the same - Sloane had gotten the numbers to work and we had to get right down there to get our van! Repeated requests to speak to Sloane where denied and request for actual numbers were met with, "Let me talk to Big Daddy Sloane and I'll call you back in 2 minutes". George would pull numbers out of nowhere just to get us to come back in. Once I was finally able to speak with Sloane, he told me that no such payment was possible and thanked me for the opportunity to try and sell us a car. Not 10 minutes later, George would call again and tell me Sloane got us our payment. This went on and on until they finally sold that van! In the end, we bought an Odyssey Touring from another Leith dealership and couldn't be happier because our payment went DOWN! read more

I went in to inquire about the 2016 civic. My friend and I had a good experience test driving, but I was really interested in the manual which they did not have on the lot. Daniel went to ask Sloan if they had any manuals close by or on the way. When he came back he said there were none within a 3 state radius!! I called Fayetteville and left immediately. I bought a manual 2 hours later 45 minutes away in Fayetteville. Although I received apologetic texts and phone calls, I will never know if this was a mistake or deception to get a car off their lot. Be mindful of that when shopping here. read more

I had an excellent experience shopping at Leith Honda in Aberdeen. Keon Graves was very friendly and helpful, as was his sales manager. They offered me a great deal on a car and while I ultimately did not purchase it, that decision had nothing to do with my experience at Leith. In fact, I felt so guilty about not buying a car from these nice people that I'm writing this review. Car shopping can be miserable, but my experience here was easy, quick, painless, and even enjoyable. read more

Very good experience with Mike Hudson. We came in at 5pm on a Thursday with the intent to test drive and buy a Civic. He was helpful throughout the whole process and stayed late to help us finish the purchase. Overall great experience from Mike and the dealer as a whole. Definitely recommended! read more

Excellent service, very knowledgeable and helpful salespeople and staff. This was a great car buying experience! They worked with me to get exactly the car I wanted at a fair price. read more

Such a GREAT service department! I have an Acura MDX & have hated having to drive to Fayetteville or Raleigh to get it serviced. I needed a new tire rod & managed to somehow lose the tire key lock. Neill was able to fix it without taking the tire off! He has worked on all of my families Hondas since I was born (I'm 29), he is by far the BEST Honda guy around! It was such a great experience today, Brad kept me informed with each step of the process. From ordering the part from Acura, calling to let me know the snow had delayed shipping, but they were still getting it today, just a little later & would make sure it was fixed today. Definitely use this service team if your Honda or Acura needs a little TLC ;-) read more

It was a pleasure working with Daniel Hodges. He is always very pleasurable to work with on any question. Agree with other comments. He is very knowledgeable about the vehicles. read more

We purchased a 2017 Pilot from Leith and Jamaan was our salesman. He went above and beyond evening working with us to have our original CRV delivered on Christmas Eve with a bow on it for our Son. Amazing service. read more

Great, friendly service! Everyone was helpful the minute I pulled up. I was escorted to the waiting area and constantly updated on my vehicle's progress! read more

I came in with a flat tire for my fleet vehicle around 8:30am. After I've been waiting for about a hour and a half I was informed that I was due for an oil change. It is now 11:30 and they have replaced the tire but the tire looks like it's going flat and they can't seem to get the low pressure light off......duh put more air in the tire. read more

So happy to know there are sales people like Cheryl Lindsey! She took her time to show me the ins and outs on our Honda Civic. I would definitely go back to her! read more

I was visiting Pinehurst and needed an issue with my back hatch fixed. I didn't buy my Honda at Leith, and I had never been there before. Yet the Service Department personnel treated me like a valued customer. The service was outstanding! I was so impressed. When I moved to Pinehurst, I continued going to Leith for service. Every time I've been there, they have treated me with respect, courtesy, professionalism. Always make me feel like a valued customer. I won't go anywhere else!! read more

I had my eye on a pre-owned Buick, and had financing pre-arranged through USAA. Rick Parsons was the best, no-pressure salesperson that I have ever dealt with, and Jay in finance managed to beat the USAA interest rate. The new-to-me car was spotless when I was handed the keys! I drove an hour from home to see if I should break down and finally trade in my tired 2008 Dodge Caliber. I will happily drive an hour again when it's time to purchase another vehicle in order to have such a great buying experience! read more