The little Lady is all mine!! Thanks to Alex Wolf at Pinehurst Hyundai!! He worked tirelessly to get me the deal I was wanting!! Go find him!! Tell him Kerriann sent ya!! This is the Hyundai Santa Cruz Night!! My little bitty BEAST!!! read more

Pinehurst Hyundai - Car Dealers Near Me - Southern Pines, North Carolina

This dealership totaled my car while it was in their care for an oil change and did nothing to help Me in purchasing a replacement car. They are greedy and Chad Holderfield (Owner) is all about the money and cares very little about his customers. I will never use or purchase from them again!!! read more

Pinehurst Hyundai - After it was knocked off the lift by a runaway golf cart. Total negligence of the dealership. - Car Dealers Near Me - Southern Pines, North Carolina

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I want to say this - Paul is excellent to work with. Their service sept is top notch - my husband takes our truck to the Chevy place to get it serviced and he's there for 2-3 hours. Not At pinehurst Hyundai/toyota . I was early they went ahead and checked me in. They were finished within 1 hour. I had packed a bag with snacks and water and my books ( have a special needs daughter) so I planned just in case it took a long time. Well I recommend that if you want a new or used car - go to pinehurst Hyundai Toyota . Ask for Paul. They took care of us and the service is phenomenal! read more

I had a very positive experience purchasing my vehicle. I found the certified used SUV online one evening and used the chat service to provide my contact information. The following morning I received a text (my preferred mode of communication) from Patti who invited me in for a test drive. She paired me with Paul E. and we set up a time for later that afternoon to meet. Paul was kind and knowledgeable and answered all of my questions before, during, and after the test drive. The reason I cannot give 5 stars is what happened after we agreed on a price and terms...waiting for someone in the finance office to finalize all the paperwork. I don't know if it's always this busy or if I happened to pick the busiest night of the year, but everyone seemed to be buying a vehicle this particular evening and there were not enough finance specialists in the office to wrap things up in a timely manner. I arrived at the dealership at 4:30 PM and left at 10:15 PM. If you choose Pinehurst Hyundai, ask for Paul E. And take a snack. read more

I recently purchased a 2023 certified pre-owned Elantra from this dealership. Marvin Moses was great to work with and understood my cares and concerns. He made car buying a genuine pleasure ! Tanya Healy in finance was such a delight! She was able to make suggestion and answer questions and give recommendations. Marvin personally escorted me to the service area and introduced me to the staff there so that I would know exactly where to take my vehicle for service and what amenities the dealership offers. Pinehurst Hyundai is THE BEST !!! Carol Green read more

Looking to purchase a new SUV, but did not get any help, other than wanting to know if I am looking elsewhere. Not professional at all, could not answer any questions like ETA on the new SUV, estimate prices, any incentives. Again, just wanted to know if I went to their competition and bought the SUV. The two people I spoke with (Tracy & Pat) could not even convince me why I should do business with them. read more

First time here since my vehicle was shipped from Hawaii, it was due for service on the recent ABS Recall. The appointment process was easy and convenient but this facility is strange. I was never told that there was a service bay on the complete other side of the auto mall (marked Toyota) that you check in at. Considering every dealership I've been to has a designated area and communicates that, this location is just unnecessarily confusing. I walked into the service center and not one person was in the entire building even though it was unlocked. So I finally found someone and was told to park in the bay and then wait for my ride. I thought it was just a bad morning for me but then after picking my vehicle up I drove home and heard a loud scraping noise coming from the front of my recently serviced vehicle, with no annotations stating there was anything wrong. Apparently someone was too busy to bolt in my entire fender liner, which had been scraping against my tires and the road. I called the dealership and of course, had to make a third trip back for them to tell me that they'll call me to come in AGAIN for the part. So when it comes in I will have to drop it off, then pick it up. This will make FIVE trips I have to take time out of my day, as well as my husband to get this resolved. After looking at the part that needed to be fixed, it was left hanging so we had to zip tie my fender liner back into place. No "We'll take care of it," no apology, just come back later and good luck with the piece of your car hanging off until we get the part in. I understand that service centers are busy, I understand how parts work and how they are ordered but I am incredibly disappointed in the service and quality of work at this location, and I would just warn others to inspect the vehicle themselves before they leave. This review is for the Hyundai Dealership, not the Toyota service center as they were the ones who made my appointment and scheduled my service. ***NINE DAYS LATER*** My car was brought in this morning and apparently the wrong part was ordered so now we have to take it in another day. I was not offered a courtesy vehicle until I asked and I am still using my time/gas/money to get their mistake fixed. I'm not sure what is going on here but if I ever get my vehicle repaired I won't be returning. read more

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Worst customer service . They removed a fuse so my tail lights didn't work , and didn't tell me or make note of it in my record . Now I have no tail lights and wasted hours of my time for a simple fix . The manager made it my fault and was not nice about it, when their own employees don't even know what they are doing and offer no advice or help. The service tech and manager treated their customer horribly . read more

Best dealer customer service. They are quick, polite, professional, and fair which is the exact opposite experience I've received from Johnson Hyundai which is unfortunately where I bought my first car. Pinehurst Hyundai has always gone above and beyond for me and has earned a loyal customer for life. I have had awful experiences with Johnson Hyunda in Cary (separate review) and Pinehurst has come to the rescue and fixed what they couldn't - twice now - and it's been under warranty whereas Johnson tried to suggest the source of the problems were multiple other things that were not under warranty so they could try to rip me off and charge me for unnecessary services that wouldn't have even fixed my problem! This week I had an appointment with them at 2:45 (after being jerked around at Johnson Hyundai in Cary). I arrived at 2:30 and they got me checked in and in my loaner car before 2:45! Shannon is a great communicator and kept me posted about the status of my car and their findings every day. The entire service staff there is friendly and helpful and they all clearly know how to do their jobs effectively and efficiently. Being a female and not knowing a lot about cars and knowing that so many places try to take advantage of that (like I've experienced at another Hyundai dealership) it is nice to know that I can trust Pinehurst Hyundai. read more

I took the vehicle for a test drive on Saturday morning. This was the second time that I test drove this particular vehicle. After the second test drive I was convinced this was the right vehicle. Upon sitting down the with sales associate to discuss options and financing I was informed that the price was now "$60,178". I was also told that this was due to increased demand for this vehicle and that I was quoted the wrong price yet the STICKER PRICE WAS 48K AND SOME CHANGE AND THE COMPANY'S INTERNET SALES MANAGER TEXTED ME THE OUT THE DOOR PRICE. So my question is, what changed in 15 minutes it took from me to get from my house to this dealership. In 15 minutes the price jumped 10,000 dollars. When I addressed the issue with the sales manager he was rude, condescending, and rather pejorative in his tone. I called the Toyota dealership and asked to speak to the general manager, Chad Holderfield for all three dealership located there. Chad was unavailable but I spoke to a manager at the Toyota dealership who promised to call me back in 10 minutes. Its 75 minutes into the 10 minute window and no call. So, bottom line, look elsewhere to get a new or used vehicle. RDU, or heck even Fayetteville are better options. What I dont pay money for is lies, shady business practices, or extremely poor customer service. If Mr. Holderfield would.like to discuss with me my experience I would appreciate that. read more

Pinehurst Hyundai - This is the text message exchange between myslef and the sales associate this morning 10 Jul 21 0930hrs. - Car Dealers Near Me - Southern Pines, North Carolina

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Bought a certified used 2017 Hyundai Elantra on Saturday, January 6 for my son. The windshield had a huge crack that had happened on the lot and they said they would replace the windshield. We had a good buying experience the day we were there, and they said they would call on Monday to set up a time to replace the windshield (the replacement is listed in our paperwork). Monday and Tuesday came and went with no word from them, so I called on Wednesday and was told our salesperson would call first thing the next morning. By that afternoon, still no word, so I called because I was concerned about having this windshield work completed. The same person I spoke with the day before said they had to order the windshield and would not set up an appointment until it came in, and he didn't know no one had reached out to me to let me know. Ok, fine. I was annoyed at their lack of communication but knowing they are working on it at least is something. Now, tomorrow will be two weeks from our date of purchase, and still no call from them to make this appointment or even with an update on what is going on. This is not acceptable, and I plan to follow up again tomorrow to see what is going on. I like to try to shop local to support my community, but honestly, I would not choose to buy another vehicle from this dealership. We have since been to a large dealership in Apex to upgrade my vehicle and the level of service is far superior. read more

It took me months to figure out what kind of car I wanted. And I absolutely hate car shopping. I made contact with Paul and he has been great. I finally figured out what I wanted. I did my homework and I feel like I got the best deal I could get at Pinehurst Hyundai. read more

I called Pinehurst Hyundai Service Dept (dealership) prior to scheduling an apt. Provided make, model, VIN no., described the current problem - driver's side seat belt does not catch when engaged in driver's side seat buckle. Discussed the most likely reason- observed small strands/strings in the buckle that may prevent mechanism from working properly. I agreed and confirmed apt. after I was assured dealership would be able to check and/or install replacement that day. Steve, the service technician, checked-in my car upon arrival. I pointed out the strings/strands in the buckle to Steve and again stated the most likely cause. After approximately a 2-hr. wait I was informed that the driver buckle would need to be replaced and part ordered. An estimate to replace the allegedly defective unit was provided along with additional maintenance unrelated to the problem. Steve said that they would have the part by Tuesday. I stated that since I do not live in Southern Pines and was not sure if I would be able to return Tuesday without checking my schedule. I inquired if he could possibly obtain the part from Fayetteville Hyundai to which he replied they probably don't have it either and did not bother to check. I said I would check to see if I could locate part before they ordered since I was concerned with not having a working seat belt. Steve added that I would not be able to pass inspection without seat belt working a fact that I was already aware of. I paid and left. On my way home, I called Steve and the Pinehurst Hyundai Parts Dept. I asked Steve for the part no. when I noticed it was not on the estimate. I also observed that the paperwork provided did not note specifically what caused failure that rendered buckle inoperative. Eventually he provided a part no. (incorrect). According to their Parts Dept., the part needed for the repair is never on hand. I called Steve back and asked why I was not informed that the part was never on hand prior to scheduling. He did not answer my question but stated that they can't determine what part is needed prior to visit. I reminded him that I had informed dealership of the problem, part and was told they would look at and if needed replace part that day. Fayetteville dealership confirmed they had the part (significantly lower than Pinehurst). I asked Steve where I could submit a comment re: dissatisfaction with service rendered. I was told that he could take my comment and that I would have an opportunity to express my opinion via the email survey. I reminded him that I had not provided an email address or was ever asked for one. I asked to speak to the manager but was told the manager would not be in until Monday. I asked for the corporate address and was told calling manager was my only option. After several calls each more exasperating than the previous I concluded that based on the responses from Steve and documentation reportedly the entire part was removed and by his own admission he had no verifiable proof this occurred. He stated there was no written documentation specifying why part failed and required replacement. Steve said "The technician pushed it; it didn't work. That's all I know". He claimed I refused to order part, alleged he texted me with the part no., would email survey all which was false. The estimate included routine maintenance which was odd since my vehicle is serviced according to Hyundai guidelines since purchase by Fayetteville Hyundai a fact that Pinehurst was unaware of at time of estimate. When I arrived home, I noticed strings/strands material in the same position when I dropped of vehicle. This was amazing since Steve stated the entire part was removed and determined inoperative. In less than 5 minutes I took a pair of tweezers, pointed a flashlight at the opening and gingerly removed material and the seat belt catch worked! I am not mechanically inclined. I immediately called Steve and informed him. Steve advised that if I tampered with the mechanism the vehicle may not be safe. I explained to him that I had merely removed material that I pointed out. It would appear that my vehicle remained untouched. The dealership knew prior to apt. the specific part if needed was never in stock and would have to be ordered. Documentation does not indicate specific reason for failure and/or replacement. The estimate presented appeared to be based on routine maintenance issues based on mileage and not diagnostic. I'm certain that this was not personal, but most likely a practice unfortunately. I was told I had no method to voice my dissatisfaction so I am doing so in this forum. Veterans, family members and all others I strongly recommend steering clear of this dealership unless you're inclined to toss your hard-earned money out the window. Addendum: I called the manager re: issues. He said would research issues and call me back; he never did. read more