Unfortunately after all my years using this dealership I will be taking my business elsewhere…read more Brought my truck in for a warranty part replacement. Everything works great and amazing. The issue was they didn't follow proper procedures for giving the vehicle back and waited extended period of time for the technician to test drive the truck about 1.25 hrs They handed me the key and said good to go. I asked if they needed another day with the truck and was told no it is good. I finally got in the truck around 6:10 at night took off for home tired from the day. Next day notice the windshield had a chip in it so I called. No one would call me back until 4 weeks later after calling every week finally got someone who I thought would take care of the situation Nope wants me to claim it under my insurance they pay deductible? So my insurance would go up because of damages the crew created no Next they say they will pay half. Again no they all agreed the truck came in with no damage to the windshield it's clear in the check in photos So I ask them to check their lot cameras and again 2 weeks the service manager has promised to call me back and refuses. Very disappointed in this company I explained to the manager in my line of work we take responsibility for any mistakes and I do everything in my power to make it correct for our customers. This unfortunately was not the case. In fact it was handled poorly from the start I called back in today for a last ditch effort but of course same story everyone is in meetings and no call back. I'll pay for my own windshield out of pocket it not about the money it's about morals and doing what's right I've always had a good relationship with southern pines Chevy but after this I will take my business elsewhere I

Wife went for service only to be lied to about required service. What should have been $150 basic…read moreoil change service Turned into $750+ bill for services that aren't RECOMMENDED! Until 60-90k miles. Liars!

(If I could give 100 stars, I would!)…read more Let me just say this: I was trapped in an absolute NIGHTMARE lemon of a 2025 Hyundai Tucson Blue Hybrid. Total disaster -- constant issues, endless stress, and zero peace of mind. I honestly thought I was stuck. Then I walked into Leith Honda Aberdeen, and everything changed. Ken worked patiently with me, never pushy, just calm and supportive through the whole process. Tim was beyond amazing -- thorough to a fault, making sure every last detail was explained, every concern addressed. And then there's Mat the manager -- this man went above and beyond to make sure I was taken care of and that the deal actually worked in my favor, not just theirs. That kind of leadership sets the tone, and it shows in the whole team. They pulled me out of that lemon nightmare and into a gorgeous, reliable CR-V Hybrid that has been nothing short of life-changing. I went from daily anxiety to complete peace of mind the moment I drove it off the lot. Leith Honda Aberdeen didn't just sell me a car -- they gave me back my sanity and restored my faith in dealerships. Ken, Tim, and Mat deserve 100 stars out of 10.

On short notice we got an appointment for the next day to repair a tire that was discovered by our…read moretire pressure notice on dashboard. Repair was completed in less than an hour and was relatively inexpensive. David Belle was very helpful and did an excellent job on our repair.

Best car buying experience ever . John Bullard was very professional and easy to work with .read more

Bought a Ford Explorer, engine blew up after a few days. They traded it in for an Audi Q7. The Audi…read morehas the wrong tires on (too small - wrong speed indication), and after a few months, repairs to the bushings and crankcase breather/oil separator are required (3,8k). They helped me with none of these issues. Not even want to sell me the right tires.

We were out of town when our truck broke. This dealership prioritized getting our part and getting…read moreit installed even before the Fourth of July holiday. Everyone at the dealership was so kind and friendly, and the price was very fair. I would highly recommend this dealership. Thank you!!!!

I scheduled an appointment with Leith Chrysler Dodge Jeep Ram to view a specific truck. Upon…read morearrival, I was told there was no record of my appointment and the truck I came to see was not on the lot. I was informed this was due to issues with the dealership's third-party scheduling system. If this is a known problem, it should be corrected rather than passed on to customers. According to the salesman, this has been a continuous issue for the dealership for quite a while. Despite the vehicle being unavailable, I stayed to discuss pricing so the process could move forward once the truck arrived. During that conversation, I was repeatedly asked how serious I was as a buyer, even though I had taken the time to come in person and was prepared to purchase. The dealership promotes a "no hassle, no haggle" pricing model, but the numbers were not presented clearly. An optional theft recovery add-on was initially included in the pricing and only removed after I questioned it. This was far from transparent and very clearly counter to their no haggle no hassle claim. My interaction with the sales team was far from professional throughout the entire interaction. The salesman failed to even provide his name and immediately jumped into trying to get me to agree to a sale even though the truck wasn't even present for me to assess. The interaction also reflected a lack of understanding of basic financing and payment options. When I explained that I would provide a certified check, the salesman did not appear to know what a certified check was, which was frankly surprising and did not inspire confidence in the professionalism of this dealership. I was then told the truck would be ready the following day between noon and 1 PM and that I would be contacted with an update. No one followed up. After the visit, I sent an email to dealership leadership outlining these concerns and giving them an opportunity to respond or address the experience directly. That communication was also ignored. This review is not based on price or negotiation outcome. It is based on avoidable issues with appointment management, transparency, communication, and follow-through. Customers should expect a professional and organized process and clearly this was not demonstrated by the team at Leith Chrysler Dodge Jeep Ram.

Just purchased a new vehicle from Pinehurst Toyota. Zana and Brandon were extremely helpful with…read morethe process and helped secure a deal that I believe was fair...not great, but fair to both parties. As for my RAV4 hybrid...well, I absolutely love it! These folks are worth visiting if you're in the market for a new vehicle.

Was told by another mechanic that my balance looked like it was done by a four year-old. Was also…read moretold I needed over $1000 worth of work that was unnecessary. Then a customer here for 22 years. Never going back.