The Leland Gates administration really has it down!! I cant speak highly enough about the representative from Leland Gates Administration that went above and beyond to ensure my family and I had the best experience with them! She was in constant communication about our community access and made it a point to ensure our access issues were mitigated and done so in a timely fashion. Thank you Amanda Egan for your hard work and dedication to your customers, in a world full of push back it was a nice change to feel like my issue was also your issue, thats true customer service!! read more

I purchased a home and it turns Leland management is the master association. I finally requested a key for the tennis court as I never got any amenity keys when I purchased, and was advised it's $35 per key and if I want a key for the basketball court it's another $35. The keys aren't even the same and extremely pricey without a single waive allowed. We pay several hundred dollars in semi-annual fees but can't even get keys for the amenities. I also requested over a year ago to remove a name off the letters they send me and they continue to include names when I'm the only on the deed. The agents I speak with are always nice but can never do anything about complaints or issues with our community because "they only collect the money". Very disappointed and frustrated for several reasons with our management company. read more

Leland Management - Property Management Near Me - Orlando, Florida

Avoid dealing with this company been a home owner for 10 years. Charge me 50 for a cheap gate opener, horrible at communicating. Take months to fix anything. Unreal how shitty they are read more

Leland Management - 50 for a gate opener they should've provided my hoa is 400 a month. Trash company since I owned here from 2016. - Property Management Near Me - Orlando, Florida

Do not buy a house or condo in any development "managed" by Leland Non-Management. There is currently no onsite property manager at Golfview at Hunter's Creek after over 20 years of having one here. Enid Perez is a joke and has not been spotted on property in a long time. You will have a better chance of spotting Bigfoot over here! The monthly HOA fees are astronomical and a total ripoff. What do you get in return? Non-responsiveness, the runaround, and all issues reported ignored. Do yourself a favor and steer clear. read more

Terrible customer service. don't get the job done, and have zero interest in actually helping. Not friendly, not professional, and definitely lacking any basic customer service skills, no value of the service , attached screenshot as an example how they communicate read more

Leland Management - Example of lack of Customer Service - Property Management Near Me - Orlando, Florida

Well, looks like I'm another dissatisfied homeowner in a HUGE list of other dissatisfied customers. This many complaints means that Leland Management is the problem and not the unfortunate homeowners that must deal with them. First of all, the Leland CEO makes sure she is not accessible so her "minions" cannot make contact. And communication from the Community Association Manager sucks, pretty much non-existent. I actually sent an email to my HOA asking if our CAM was still employed by Leland because she is non-responsive . She (KM) couldn't be bothered to provide a helpful response when information of how to proceed for deposit return was politely requested by this homeowner. She instead sent a vague, useless three-word response. She has dragged her feet and waited 10 days before sending a message to Leland accounting dept to return my homeowner construction deposit after direct and prompt instruction by the HOA to return the deposit immediately after HOA reviewed the work as satisfactorily completed. This homeowner has followed instructions to the letter. Where is my money??? After dealing with this company, I am not feeling so "polite" anymore, as you can gather from the tone of this post. Apparently Leland does not realize, or appreciate, that it is our communities and HOAs that is keeping them in business and paying their paychecks. Hopefully, Leland's piss poor treatment of homeowners will catch up with them and HOAs will eventually stop hiring them. read more

Gates to my community were opened for 4.5 months , yet we pay a hefty HOA fee every month to live in a gated community. Amanda Soto , the manager , lied to me Multiple times saying parts were ordered it will be fixed "next week" this went on for 4.5 months!!! Then to top it off this week I mentioned to her the pedestrian gate walkway was locked. ( which is has never been before )And the children getting off the bus are sliding UNDER the gate while cars are coming around the corner and can't see the kids under the gate ! Leland told me to get a key and closed the ticket . I told her it's never been locked before and CHILDREN are in danger they didn't care. !!! Worst management company I've ever encountered. read more

Just to reply my e-mail through there website. The landscaping of my house is deteorating, my realtor was here to check my house and the community and she was amazed by the deteoration of the place. Leland was able to backrupt and charged all the dwellers to pay for the second phase of roofing as well. Now I intend to sell my house but because of this administration the house value declined according to my realtor. I invested in a lot of improvements holping that when the time comes to sell I would have a good re-sale price, but thanks to them it will be quite the opposite. Retreat at Twin Lakes, Sanford. I would give a zero star but is not possible. read more

despite several calls and emails , company failed to provide required documents. calls were answered by someone who must also have been operating a daycare, with screaming children in background. read more

wish i could give leland management a 0 rating they have absolutely no phone number. there web site has been removed horrible they manage haile plantation west in gainesville no way to contact except thru email .which they never reply to...they just want hoa payment sent the leland family should be sued read more

Terrible management, charging people for nothing they have 2 accounts to make people confuse and make you pay late fee.

I have been trying to get some response from Leland Management Corporate headquarters regarding the out of control actions by their employee who is the assistant manager at my development. My complaint is that the guy does not appear to know or even remotely understand what a weed is!!! He sends out harassing notice letters alleging "excessive weeds" . . . and yet the photo he includes in his notice letter does NOT depict ANY weeds "excessive" or otherwise!!! I have requested that Leland Management's corporate offices simply look into the matter and review it light of my complaints!!! However, this far . . . nothing, nada, zero, zilch in way of any response!!! Apparently, all Leland does is collect money and get rich but doing little or nothing to actually provide any services!!! read more

horrible service with no accountability! These folks don't return phone calls or take any proactive stance on common issues as well as having bad attitudes. This seems to be the general consensus of many of the homeowners according to my experience. I can see why their rating is only 1.5 star. Hopefully we vote them out once the contract expires. read more

The worst management company in Orlando. They are very shady and definitely you should definitely audit their work and expenses.

We have had them for 2 years I am on the board and they are so much better than company we had before. They are doing a great job.

This has to be one of the worst management companies out there. They literally make things up. We received a bill for a returned check that wasn't even ours. When we contacted Leland to point out their mistake, less than 40 minutes later--on the exact same day--we received a violation letter about an uneven driveway. That issue ended up costing us over $4,000 to fix. Then, six months later, we get a random letter saying the check issue has been dropped. Their approach to enforcing violations feels systematic: they ignore everything for months, and then suddenly, a few times a year, they'll nitpick at anything to try and collect fines. They also seem to have no regard for compliance with HOA meetings or even notifying us about them. Dealing with this company is beyond frustrating. It's impossible to get answers, and you practically have to stroke their ego just to get any kind of help. They don't even bother monitoring the properties they're supposed to manage. It's truly an awful company to deal with. Very glad we moved to a place that Leland will never be able to manage. read more

My wife used to work for this company. My wife had an issue with one of the property managers that was treating people poorly, including herself. She went to her managers and then to HR. As soon as this happened she was retaliated against and targetted until she finally decided to leave. Now that she is gone, they have continued the retaliation by writing us bogus violations on our house. We have lived here for a decade and no issues. Now, issues. I am going to file a law suit if the retaliation continues. A garbage company, garbage management, garbage ethics and no morals. I will eventually move, but I will never live in a HOA community again after my experience here. read more

Leland Management sent a letter to all owners stating that no ACH payments could be made in Jan 2025 and owners must send in checks or pay online. I mailed a check 29 Dec 24 but today I had assessment dues taken out of my bank acct. Found out Leland sent a letter to their bank stating to stop ACH as of 31 Jan 2025. The assessment fee also was reduced for 2025 but the Truist bank was not informed of the change either! This is totally unacceptable. When I called and asked about the problem I only got "we'll check with the bank"! No one from upper mgmt has bothered to call any of the Board members to discuss the situation or how it's going to be resolved. They don't care about their clients! read more

I live in Heritage Isle. My grass is all weeds. The pool is dirty and under filled. There's dead grass everywhere all along the main road. The place has been steadily going downhill for at least 4 years now. We're paying top dollar for an upscale community, and the place looks like crap read more

Absolute garbage of a management company. If you are looking to purchase a home that is manage by an HOA, make sure it's NOT Leland Management. Terrible communication, ugly/unkempt communities, lazy employees, and all the drama you don't want in the place you call home. STAY FAAAAAR AWAY! Trust me, it'll save you time, money, and stress. read more

The steps needed to obtain new gate remotes is a joke! Currently I am needing 4 new ones as 2 are End of live and other 2 do not work at all. I have made multiple calls to local number with promises to have my HOA Manager rtn my call. Nothing for 2 weeks. Called again No response. Tried calling 3rd time run around. Emailed on direct line from website Nothing.. for the Amt of Money paid out you would think SOMEONE would return a call, email anything ? Yet 2.5 weeks later and no further. Looking at calling gate company myself and or programming my on remote and billing the Management company for that expense! Very frustrating! I'd give them a ZERO on customer service and response time. read more

I have tried numerous to call their Orlando office (407-561-3327) to set up auto pay. I got nowhere on the web site. They never answer the phone. Never. read more

Quite literally the WORST management company you could work with. Our property manager (Christie Zarilla) openly admits to ignoring emails and work requests. In an HOA meeting, she said that resident emails make her want to "claw her eyes out". I have emailed her 2-3 times asking that my garage door be fixed. I received a response stating that it is not her responsibility, and now will not answer a call or email. Leland management advised my HOA to charge each resident a $1000 fee on top of our $400/mo HOA dues to pay for a resident's new windows and AC. Now, she will not respond to me about fixing my garage because she can't do her job with integrity. The manager before her was almost worse. COMPLETELY USELESS. I would rate them 0 stars if I could. Will NEVER live in another development that uses Leland management. Save your time, money, sanity, and self respect and STAY FAR AWAY!!! read more

Unfortunately, I have to join the chorus that Leland is absolutely unhelpful, irresponsible and deserves no star. Management was $750/quarter in 2022 and up 50% in 2023 but work is BAD. The landscaper killed the tree but never came to replace, even after nonstop phone calls and emails. Then now the landscaper broke the sprinkler and sand coming out from the hole. ONE MONTH and no action. Can anyone advise what I can do? read more

What is your problem ? Why don't you answer my emails? Why don't you solve my property's problems??? Who are you? How dare you can collect HOA fees every month but give POOR service??? I repeat SOLVE my problems ASAP... Update Is this your way to serve people ? It is a pitty !!!!! read more

See all

After 11 years of on time payments, we missed the bill in mail, they sent us to collections without so much as a follow up call. My $212 fee is now $773. I feel like I have been violated! read more

Post IRMA three years ago tarped retarped leaking roofs myself and others we are still waiting while the courts decide when case can be hear because they had to sue the insurance company. But in the meantime, I cannot sleep when a moderate 10-15 mph wind in play like right now due to Eta banging clanging and they say there is nothing they can do. I am not able to sleep in my own home, mold filled as it is due to these fools, I had to stay at a friends house just this weekend to get away from the noise the roof makes and so why am I paying HOA's? I say BS read more

Our community pool room is embarrassing to say the least. Probably violates health codes. I rented it for 20 dollars per hour with a 50 dollar security deposit. The management company only goes there on Thursdays so I picked up the key Thursday and then was told to have it ready and return the key the following Thursday. Mind you this place is not maintained and not worth the price anyway. I went the night before returning the key to do a final sweep and it was already done. I had a friend return the key since I work and couldn't make it there. Nothing was mentioned. I asked about the deposit. A week later I get a response that someone went in Monday and it was not cleaned so they were keeping the deposit! Attached is a photo of how beautiful it looks to begin w and then the very minor four kernels of popcorn on the floor that they charged for. This company only wants your money. They do nothing to make the property or community better. read more

See all

Worst of the worst. These people don't deserve 1 star. Absolute garbage of company. The will find a way to charge fees, interest over the fees, late fees of the fees, late notice fees, plus all interests over all fees and I could continue. They make up stuff and fees to rob you of your hard earned money. They have found a way to make it legal, and the law is skewed against homeowners and favor companies like this, that are absolutely rapacious. Time to reconsider who are we sending to the state legislature, legislators surely aren't doing their jobs to protect consumers from these scammers. read more

One star is too much.....try making a payment online, no balance, no way to add amount so guess what now you have to call and no one picks up the phone so BAM you are hit with a late fee!!!!! read more

Yesterday, a strange woman, as in a woman we have never seen before, went into the condo above us with a dog. Then, all evening long we heard loud barking coming from upstairs, (the strange woman's car was gone, during all the barking.) Later, when I took our dogs for a walk, I saw the strange woman outside and told her that her dog has barked for hours. She apologized, said she was house sitting and that her dog has separation anxiety. Today, while the strange woman was at work, (I assume), her dog howled all day, which caused our dogs to howl. Our dogs DO NOT MAKE A PEEP, in our condo all day long. Last night I emailed the, the lady that sits at a desk, all day in the condo office, informing her of the nuisance we are having to deal with, she replied, "the appropriate action will be taken". Has it really been taken? The dog is still up there, a day later and whining at 12:30 am. All of this should have never happened, because the owner of the upstairs condo, has rented his condo to someone, which is not allowed. We were told, there is a two year wait to be on the list to rent your condo out. So, a tenant that is not supposed to be there, has hired a pet sitter, that came with her dog that suffers from separation anxiety, and is causing anxiety to people that actually bought their condo and follow the rules. My reason for posting this is not to complain, it's to inform people of the lack of concern that Leland Management and the board of La Costa Brava Lakeside Condominiums has for it's residents that purchase real estate in this dump. read more

This is the worst company I ever encountered. I've been paying since 2004 and as of recently I am having an issue with them and they don't even want to get it resolved. I have 2 properties that I always write a check out or pay over the phone. I paid over the phone only once ever. all the sudden out of nowhere I owe an extra $150. It's a homeowners association and I have land and they don't ever do any services to my land. I own my land straight out and why would I just not pay on one of the properties. The one that they're saying is outstanding I never got any late notice or nothing from them, then all the sudden out of nowhere it's at lawyers office and they won't even talk to me about it to explain what might've happened and not only that they are acting like I'm not allowed to even discuss my (Good Standing account). And who wants to get a lawyer over $150. So now I have to give them an extra $150 for no reason now and I know I don't owe it, I even have proof but they don't want it. When I first heard this my first thought was that someone was trying to steal my land and I don't think that way normally. read more

Oviedo, FL. Absolutely horrible. Alliance Bank is a joke. Then our new little commie CAM is shot gunning violation letters out by the dozens. Some residents are receiving multiple letters for minor items. Residents who just replaced their mailbox or painted it are getting letters, people with lawn service are too. This explains the increased HOA dues--poor service and high postal costs! They are supposed to be available on the premises but several residents say they can never find them onsite during the specified hours or they don't answer their phone, probably out playing HOA police. Someone is trying to justify their existence. read more

I am seeing negative reviews on here because of Leland issuing fines etc. This is not my issue, and I believe that rules of a community should be enforced. My issue is the responsiveness and transparency to home owner concerns. I've sent various emails to their representatives regarding communal concerns in my neighborhood. They have either claimed to have "overlooked" my emails or have otherwise taken an unreasonable amount of time to respond (1-3 weeks between responses). Furthermore, it is unclear whether they have taken any steps to address the violations/concerns as nothing has changed. They have not communicated a status regarding the same either. Very disappointing. Responsiveness and transparency are vital parts of the service that they provided. Unfortunately, they fall very short of the standard. I look forward to the HOA being managed by the homeowners directly. read more

Oh Leland Management and Andre 'Useless' Wilson have done it again! Their negligence finally caused a fire from a heap of trash being accumulated at the rear of the property. THANKFULLY it was around 9pm on a weekday and several neighbors saw the fire and quickly called 911. And guess what?..... All that trash I've been complaining about for over a year was the cause. Mattresses, furniture, people were even doing drugs and having sex in the 'boat parking lot' behind the 'racquetball court' that also has no use. Apparently Leland closed it because the insurance rates. So they're cheap, lazy, and deadbeat bums who must live as vagrants too if they think it's ok for us to. If Leland did their job, they'd know who was moving in and out and when so they stick tenants with their moving trash and expenses. Not subject the rest of us to burn to death just to save money and save face. And if they think raising the HOA again is going to help....something else is going to burn. Also, If Leland thinks that insurance rates were high to have a racquetball court, how about now with the hurricane damage from 2 years ago that still has our roofs tarped AND a whole fire that broke out due to their own negligence l?!?! What about the packs of kids running, riding bikes in the driving ways and common areas, and playing and fishing in the lake?!? Wait til someone dies here Nd THEN they'll react. Just like the uHaul that Andre showed up with the day after the fire to 'clean up' all the 'evidence' .... 'You're doing amazing sweetie!!!!' Dumbshits read more

I took their free training for State certification to serve on an HOA board, it was a great class. Interesting, well organed and great hand outs. read more

Trash Cans - Improperly Stored by Garage (2nd violation) I just paid $288 so someone can ride around looking for infractions on other people's property. I would rather pay it to someone to kick me in the balls because at least I knew where the money went. There are homes in the area with messy lawns and trees that look like shit for the last 4 years I have lived. But my black trash can, hidden from normal plain site is causing someone some butt pain - because it is driving down property values??? How about a shitty "land management" company that is intrusive into your house. If you want to help, pull some weeds out the neighbor's yard, or the people with a 2 car garage, but have 5 cars and a boat blocking the road. Next they will be telling me what to name my kid and who to vote for. I have not directly or indirectly seen the benefit of an HOA. So if you are considering a home in Florida - many of them have HOAs. You own the mortgage, and they own you! read more

Called three times over two days and no return phone call. Leland Management charges way to much for not doing the job. They should be fired. There are plenty more property management companies out there. If one is reading this, please contact Royal Palms clubhouse in Port Orange to put in a competing bid. read more

I would like to say that we posted a negative review about Leland and their illegal tactics bullying senior citizens with non existent HOA rules. I also posted a question in the question box. I wanted to know if our CAM was licensed. Yelp said the question was removedwithout being answered I guess that says it all! LOL. Leland is the flea market of HOA management companies. Stay away from them. read more

Leland's level of service is a joke, they have been in SBH's for 7 years under Lennar's approval without ever receiving a contract. All though put in the lowest bid for proposal's, it's cheaper to maintain then replace, and Leland only provides eye candy for homeowners, when you look behind the scene, you will find years of neglect. Several of our major retention ponds have returned to wild conservation, as Leland stopped mowing and maintaining them since they arrived in 2016. We had a sinkhole occur along a rear stormwater swale with yard drain, the PVC drain pipe collapsed, causing a sinkhole 14 years after construction. If the stormwater infrastructure were maintained semi annually, this issue would have been avoided, instead Leland filed a claim with our insurance company, and our insurance provider was hit with a $250K repair bill to fill a sinkhole with grout, so the claimed could be past off to our insurance provider. Now our insurance rates are through the roof, and Leland budget managers rave about our future escalating increases. read more