Service sucks and food is subpar and Served cold.
This is a thorough review so buckle up.
Came here for the first time for a relatives birthday. They called in advance to book a reservation for 6:30pm. There were 5 adults and two kids. When we arrived there were 2 other families dining in the whole restaurant. Turns out they either never wrote down the reservation or forgot about it bc they scrambled to grab a round table and put it awkwardly in between booths.
We waited quite some time just for our waiter to come up and take our drink order. A waiter passing by stopped and said "you guys haven't been helped yet huh?" We replied with "no but we're ready to order our drinks and apps". A Young waiter, I think I recall his name being Dao, appeared to take our drink and app orders. Our drinks came out and were delicious! As the precursor to our meal, we were excited as we thought we were in for a real treat! As the appetizers came out, we let them know we were ready to order. Altogether we got 3 pad thai's with different spicy levels, 2 chow meins (one with no veggies just the noodles and beef and one with beef and shrimp) an order of Larb (chicken salad) and a side order of steamed rice (for the 5 yr old).
Y'all, it took damn near an hour for any of our entrees to come out. They brought out 4 of the 6 entrees. 3 pad Thai's and the chow mein with beef & shrimp. All of the pad Thai's had no spice level added. One of the pad thais had hot (as in heat not spice) noodles but cold chicken, one was all cold (could possibly pass for luke warm) and one was not hot, not cold, slightly warmer than Luke but lacked flavor. The chow mein that had a level 3 spice level looked flavorless. The noodles didn't look like they had any flavor added as they were pale as could be. It also had A couple pieces of meat, a small handful of noodles but a healthy portion of veggies.
About 10 minutes goes by when The waiter comes out and says the cook messed up on the chow mein and only put beef in it. We told him that's exactly how she ordered it so that was just fine. He then said "oh wait, she made it with chicken then. So is it okay if she has both chicken and beef?" We agreed as we just wanted the rest of the food at that point. There were a ton of dirty plates that were scattered around the table so I put them all in a pile and a busser passing by offered to take them. Not the waiter.
The poor 5yr old could not grasp why other people were eating and he was starving. We adults also could not grasp why a small side order of rice would not be ready to serve and would come out AFTER several entrees were brought out.
After the waiter finally brought out the reminder of the orders he was never to be seen again. No coming back to provide refills, no checking in to make sure things were tasting ok, nothing.
Again, the waiter working the other side of the restaurant saw us sitting there for 20 minutes with napkins on plates, drinks completely gone, twiddling our thumbs waiting for the check. So he comes over and says "you guys haven't seen your waiter for a while, have you?" We said NOT AT ALL. We asked the other waiter for the check and he said he would get Dao to ring us up. We watched as he walked to the back to get Dao. It literally took 10 minutes for him to come up and ask us how we were doing.
I asked him for the check, then if they were busy. He said "no, we're not busy but I was just helping out with some stuff in the back". I told him we have places to be and things to do and would appreciate it if he could just ring us up so we can leave. He rang us up and our bill reflected higher prices than what was on the menus. We had been there so long though that none of us cared to fight it. We payed the price and promptly left.
Everyone complained that their dinner was bad. Whether it was cold, simply not what they ordered, flavorless etc.
My order of Larb on the other was was delicious! I loved it. So out of 6 dishes, only one was worth eating. Everyone else on here who has posted reviews of their servings being skimped are NOT misleading at all. We witnessed it. The same orders came out with different sized portions, some much smaller than the plate next to it.
One star bc the server literally did not give a hoot that he was a waiter who had guests that he was supposed to be serving. He was non existent and it was very present to the waiter working the other side. Also bc the food for everyone (except for mine) sucked. I highly do not recommend going here unless you want to spend hours sitting around waiting for your server to do their job. read more