Based on service received 6/27: I appreciate I can get my cat's Rx food here, but this place is…read moreoverpriced, which I could deal with if not for the non-existent customer service. The 2 early 20 something girls barely acknowledged that me and another customer entered the store, didn't ask if she could help me find anything, and then was so incredibly unfriendly ringing me up, it was uncomfortable. It seemed like doing their job was interrupting their conversation about school. If I had an option, I would not come here.

Staff and product were great !! My dogs are happy , their belly is full no issues . Good hrs . Very…read moreorganized store !!

Unlike what other reviews mention, this North county location does NOT provide cat grooming.read more

I have had a really hard time finding a groomer! I had a great experience at Pet Smart the first…read moretime but not so much our second time and it is a bit of a drive from where I live. I wanted to find someone local and Jacqueline was able to squeeze me in today for a "puppy bath and sanitary trim" . She was very knowledgeable and my little guy came home looking and smelling a lot better! I am thankful to have found her and look forward to continuing our visits.

I moved to Paso from LA 2 weeks ago and have been so busy unpacking that I didn't remember my 120lb…read moreGreat Pyrenees mix needed his nails done until he jumped up on me and sliced open my arm! So I called Petco Grooming as a new customer 90 minutes before they were closing and spoke to Viviana, one of the Pet Stylists and she said "just get here as fast as you can!" I got there with both of my dogs and was warmly greeted by the Grooming Department Manager, Danielle & Viviana! They took my dogs in and got them both done so fast I barely had time to get them (my dogs, not the Groomers) some treats! She even made sure to get both of Harvey's dew claws on his hind legs (It's a Pyre thing) unlike the expensive groomers in Encino! The dogs came out very happy and we will be back in about 3 weeks for the full grooming thing! I highly recommend this grooming crew! Danielle and Viviana were both very informative and took very good care of my monsters! Thank you Ladies!!

Everything went very well, from the booking,…read moreThe connection with the staff! Daniel and Michelle met us the front desk and were very eager to know all about the goldens , My requests and the pups needs ! The did a wonderful job on the grooming and we will definitely back, And would highly recommend them !

We happen to stop by to get some treats and when checking out. Kirill mentioned the promotion of…read morethe PetSmart 40 year anniversary so he helped us find it on our app. He was helpful and friendly and we definitely would come back.

I went in today to buy a pet. We asked an employee for help and he was very nice. he said it was…read morehis first time selling a guinea pig and to bear with him. we completely understood since we were in no rush. so He called for help and thats when one of the employees Fig came up and started mis treating the employee that was first helping us. It seemed like he was trying to make him look bad by telling him "why don't you know this" rolling his eyes and signing at the employee then making him leave. Fig still helped us and was nice to us but later on we asked the same original employee for help with bedding for the guinea pig and we noticed Fig watching from a distance and right as the employee that we asked was going to awnser Fig ran up and interrupted him. This left myself and the people i was with very uncomfortable. I wish we would've gotten the employees name he was very kind and even though Fig was miss treating him he kept a smile on his face. This seemed like it was a normal thing for the employee and I think there is a time and place to correct people. If someone doesn't know something why not show them how to do it the right way instead of making them feel dumb and not even showing them on top of that..

I came in here while I was on vacation because my German Shepherd Rescue a flea allergy and her…read morestomach was looking very red and angry. Upon arriving to the store, I was immediately helped by one of the employees. When I started explaining what I needed he introduced me to another employee that worked there that knew a bit more about medication's and such. The man that he took me to was incredibly helpful and very nice. He was able to show me the cream that I would need and said that they usually have a spray, but they are out. But the cream should do just as well. This man was correct because just a day later, her stomach started to show improvement. I was incredibly grateful for all the help that I had received at this establishment. They genuinely want to help you and it's nothing like the big box stores where you're just a dollar sign to them. I highly suggest this business.

This is the 2nd time shopping at this store. Sometimes as a pet owner we forget the essentials for…read moreour fur babies. This store has it all, they have a great selection of food, treats, accessories, and they even have a wash station. The prices are very reasonable, even better than some pet store in my home town. I recommend this pet store if you ever need anything while in Morro Bay or passing through.

We've been coming here for years, but only recently tried the grooming- and honestly we've been…read moremissing out because Dana is just incredible. From the start she was sweet, easy to talk to and really takes the time to really listen and pay attention to what you want. She handled our dogs with so much care and confidence and adapted perfectly to each of their special needs without ever making anything feel rushed or difficult. The grooming itself was flawless. All of them came back fluffy, silky, clean, and honestly the happiest I've seen them after grooming in years! Beyond the grooming she also gave us genuinely helpful insight on maintenance care and specific things she noticed with each dog, almost like a personalized care report for every one of them including what to watch for and how to stay ahead of common issues...like are you kidding!!? The whole experience felt so thoughtful from start to finish. It is rare to come across someone so patient kind and genuinely full of heart in what they do. We genuinely will not go anywhere else after this!

Nice staff but could desperately need some cleaning. It's hard to shop around with the condition of…read morethe environment.

this is my go to place for my pugs dog food. for me its the staff who are always so very helpful,…read morefriendly and courteous. always a good experience.

Don't ever do online order to be delivered! The order was so…read morescrewed up plus supposedly if you order before noon your order will be delivered the same day, not true! Plus the delivery company told me it was a standard order and they didn't have to deliver the same day, poor customer service! Plus half my order was to be delivered and the other half was store pick up, how stupid is that! I talked to an employee when I received an email saying my order was ready for pickup and he said to ignore it that it was out for delivery. I ended up going to the store to pickup my order and told them to refund my delivery charge but they said the refund had to be refunded through the delivery company. What's up with that! I just cancelled the order!

ANIMAL HOUSE IS SOO AMAZING have the most adorable animals ready to be adopt and also the best…read morecustomer service ever !!! ALWAYS seeing smiles when enter the store !! Thank for the FREE TOYS for my bunny I appreciate it Animal House pls come support the wonderful business

I had a fish on hold for Monday pickup. I showed up to get fish and it was gone. Lady said it was…read moreon hold to long, even though it was already agreed for Monday pickup. She kept apologizing weirdly. They had my number and name and a sold sign on tank, so I guess someone just paid more. Not a great business to work with if this is the service.

Our dog always pulled us into Tails when we took walks in SLO downtown. With all the goodies and…read morefriendly staff, who could blame him, though. The store had a cool family vibe, with a lot of neat stuff for pets. Our dog would keep circling around inside the store and wouldn't want to leave. The display case were full of gorgeous cookies and treats so irresistible we couldn't really stop at buying one, and our dog would gobble them up with joy. We humans had fun looking at all the unique and cute stuff they had in the store as well. Such an adorable store.

I love the small, family-owned vibe stores, especially pet stores!…read more We had actually been before a couple years ago and we came back to town to do some shopping and exploring, and decided to come by again! Like most smaller pet supply stores and boutiques, the cat section is small. A bit of a bummer since that is a common occurrence. But the selection they do have is really good quality and cute. I bought some catnip and a couple toys! The catnip seems to come in a high quality container and has very little stalks, if any. The larger brands of catnip have the stalks which are almost as hard as wood so I worry about my cats choking on it or something. Not the brands they have here! Everything seems really well made and high quality. I'll definitely continue coming back here everytime I'm in town. Cashier was super friendly and nice. They also accept Apple Pay, which is a plus! Definitely recommend!

Took my dog to be groomed at BiPiGis, wanted my Pomeranian to be cut down,to be cooler I didn't…read morerealized he would be shaved so short,doesn't even look like his breed! I feel like she did not listen when I told her a trim and to shorten it some, my little guy was shaved all over, thought I was getting a Lion cut! I should have been a little more clear with a what I wanted ! I am very disappointed in this service and my Buddy was there all day no water or potty break, I am on the search for another groomer

The owner, Sandi, can be harsh and curt in person. I could feel her irritation (burn out?) with…read morecomments she made at me. She seemed friendly over the phone when I first booked. She was recommended so I pushed thru the red flags I felt. Big big mistake. My experience: After I left I heard her yelling at my puppy in an angry impatient way. The front door was open and my dog had been barking. Shame on me for leaving w/out my young dog immediately when I saw the state of her place. I thought, maybe like everybody, "she is understaffed and over busy". So I wanted to give her the benefit of the doubt. Our dog had diarrhea for a week immediately following this appt so I decided to not come back. This was the 2nd time we went. She also did not have her ready at her pick up time and had to cram to get quite a lot done. When I called at two hours after drop off, she said had not even bathed her yet. We were leaving town so she did a bath and trim in 45 minutes. I get it ... the money is good. $125 approx for 1-1.5 hours ... but if you don't like your job and you are working with sensitive creatures that can feel your irritation and anger- maybe it's time to move on. The first time after the grooming, my dog did not let me touch her feet for over 2 months after that grooming. This was an abrupt shift for her. Still my dog is uncomfortable about her feet being touched. BEFORE that 1st grooming I could massage her feet daily. I wanted her feet to be touchable and worked w her daily as a puppy so we could easily remove stickers or burrs every day. My vet said my dog probably got a razor burn on her toes when the hair was being trimmed short there. I had read that Dog groomers are supposed to change the blade as it heats from the trimmer and / or touch that blade regularly when doing the sanitary area and toes as that is a sensitive area and requires a close shave type trim. Making sure that blade is not hot against the skin is huge professional responsibility of groomers. This was a huge learning lesson for me. Trust your gut - look around - if the groomer doesn't care about keeping their place clean ... well then that's a sign. There was piles - multiple - of hair and caked on dust on the everywhere like the decorative mirrors on the walls. I understand you cannot keep a dog salon perfectly clean or dust free. This was days or weeks of build up. My overall feeling is that the owner needs to retire and is very burned out. She seems to have definitely lost her joy of working with dogs to me. I learned a huge lesson and I live in a more conscious aware state BEFORE leaving my dog anywhere now. I was totally new to the world of dog grooming when I first came here. I tipped her over 20% both times. I will gladly and generously tip a groomer for good care of my beloved furry friend. This is not the end result I wanted from these transactions. It's been very hard for me to write this review. Especially to admit my own neglect of listening to my gut and to my dog that went into a wide eyed panic when I left her the second time. That just feels plain horrible but I have learned my lesson. My dog did not deserve this.