We were bamboozled and taken advantage of - well lied to! Del Webb lake Las Vegas owned by Pulte…read more Sales agent Sean M lied to us about upgrades and design center. Which is over half the reason we put a deposit down. He said we could choose EVERTHING in the model at design center, including refrigerator, washer/dryer, ceiling fans exactly like the model, lighting fixtures ones like the model!! Plus 40% with a special they were running until end of the month! Design center didn't have appt for 3 weeks when got there NONE of that was true. They had no fans like the model or accent walls cannot be done and also no lighting fixtures like the model. When informed management and Sean it was basically "I never said that" and "too bad" We were counting on that we were lied to - that's fraud! Then when we said we want deposit back - they kept our 15k saying because we already went into contingency... now I see why they book the design center 3 weeks out so people don't find out till then and then it's too late to get your earnest money back! This is criminal - especially to 55+ and also I have a disability that is a ton of money to me. It's sad'

We were discriminated against by the white male salesperson. My husband and I came to check it out,…read moreand he looked at us as if we didn't know what we were talking about, not even acknowledging us. However, he immediately acknowledged the white couple and gave them a flyer.

House is barely 5 years old. So far I have had a face of a large kitchen drawer fall off and it…read moretook nearly two years for them to fix, drywall bead of detaching in multiple places, and the entire mirror in my bathroom detached from the wall. Contracted pulte customer service and they refuse to fix any of it. Not only will I never buy another pulte home but I will also dissuade anyone I know from buying one either

NEVER but form Pulte or Del Webb Lake Las Vegas. They are…read moreliars specifically Sean McAlister in Del Webb Lake Las Vegas. He will tell you (lie) anything you want to hear so you put a deposit down. Then come to find out none of it is true! When Pulte Group is informed of the lies of their sales rep they call the buyer a liar! And even better keep the earnest money 15k! They are major scammers we are very upset by this and how they treat people

We purchased our Pulte home in good faith, relying on their express 5-year water intrusion warranty…read moreand 10-year structural warranty for protection against exactly the type of failure we are now experiencing. Unfortunately, we are currently displaced from our home due to severe water intrusion caused by defective shower construction and failed waterproofing, and Pulte has not taken full accountability to date. A licensed, independent leak detection company confirmed: * There are no active plumbing pipe leaks * The moisture intrusion is caused by construction defects in the shower system, including: * Improperly constructed shower curb * Defective shower bench construction * Gaps in the shower door and enclosure assembly * Failure of the waterproofing system * Moisture readings inside walls and structural materials measured 169%, 322%, and 999+, which reflects severe, long-term saturation -- not a surface or cosmetic issue Despite these documented findings, Pulte continues to mischaracterize the damage as a "caulking issue." Caulking is not a waterproofing system under any building code or industry standard. A properly built shower requires a continuous, code-compliant waterproofing membrane. That system failed. As a direct result of this failure: * Water migrated into adjacent walls, the subfloor, the A/C closet, and the ceiling below * We were forced to vacate our home with two small children * Our homeowner's insurance carrier was required to place us in temporary housing * We now face major structural repairs caused by construction defects -- not homeowner neglect This failure falls squarely within: * Pulte's 5-year water intrusion warranty * Pulte's 10-year structural warranty Yet instead of prompt coverage and correction, we have experienced: * Delays * Deflection * Attempts to shift responsibility to basic maintenance * No immediate commitment to repairing the full scope of damage they caused In addition to the shower and water intrusion issues, we have also experienced HVAC-related problems in this home, further contributing to our loss of confidence in the overall quality of construction and system installation. We have: * Fully complied with all inspections * Provided independent professional reports * Followed all warranty and escalation protocols Still, we are left displaced, facing disruption to our family and children, and forced to fight for accountability on fundamental construction failures that should never occur in a properly built home. This is not a cosmetic complaint. This is a failure of life-safety systems, moisture protection, and structural integrity. If you are considering building with Pulte: * Hire independent third-party inspectors * Demand documentation of waterproofing installations * Verify HVAC design, airflow, and installation * Do not rely solely on warranty promises * Be prepared to aggressively advocate for yourself if defects arise We will continue pursuing full resolution through all available warranty, regulatory, and legal channels.

I like pulte but the superintendent matt rozar was not a good to representative for pulte 1st of…read moreall i have issue with electrical fixtures not being secure it wobble when i put a light pendant he said we sont secure them we only run the wire right there i knew it this guy is not pulte's standard now my drain back up due to their employees dumping grout inside the toilet but was denied with my wattanty because i change my floor and my toilet he said my toilet cause the overflow if it was their toilet it will not overflow he said my toilet is fancy but clearly the dried grout did it we never use grout i replaced the floor with laxury vinyl flooring no grout needed he told me when he call me that its not warranty that he need to go his busy im just talking in circle very rude and shouldn't be in customer service.

We think that the great service starts at the top with this company and it shows. Todd the owner is…read morethe nicest and most professional person we have ever done business with. He has such a great team from Nicole the designer that helped us so much pick out the materials for our remodel. She had some great ideas that we are so happy with. Then our foreman Miguel, another extremely nice guy and great at his job. He handled every issue or idea that came up. Then the entire team ( of which I dont remember all of their names) Juan, Manuel, Daxe, Oscar, Luis and others that helped all were very professional and did great work. We know its tough to find a contractor you can trust and that does great work. we used them a little over 10 years ago and knew we could trust them again so we had them back. We highly recommend New Freedom Properties.

Todd and his crew ( especially Nicole & Miguel) at New Freedom Properties are top notch! The…read morequality of their work is excellent. Their relationship with the client is quite personal. When issues arise - which is inevitable- they are handled so smoothly. They truly desire for you to be pleased with the project. If they see a problem, they are usually on it before you even ask! I trusted the crews in my home and if I have any more projects in my home, they would be my first call! They remodeled my master bath, updated the guest bath, updated my kitchen. Prior to this job they installed a new 5 panel patio door, refaced my fireplace and remodeled my mud room. They are the best!

I am so sad to see so many poor reviews for American West Homes on here. Since I have owned 5…read moredifferent American West Homes, I can share my own experiences here. First and foremost, American West Homes were bought out by Pulte Homes around 2021. All the homes I have owned were all build before Pulte bought them out. I have owned American West Homes in all different sizes from starter homes to a 5 bedroom 4 bathroom home we currently live in. All homes were two story homes (the three story homes have too much stairs to climb so I never bought one). What I love about American West Homes is the character. They have a warmth and thoughtful design features that you cannot find in the very new "modern" homes that are popular right now. In every American West home we have owned (some were brand new at purchase and others resale), I have had little to no issues with the home what-so-ever. When I bought brand new, I made sure if there were any warranty issues that all issues were addressed before the year was up and they ranged from minor to AC units not being wired correctly due to subcontractor's work. These issues were all corrected during the warranty year and every home that I have lived in all had just normal warranty issues. The bad reviews seem to come from people who not familiar with home buying contracts (which change through the years) or service from employees. For many people navigating buying a new home can be challenging and scary. Owning a new home can be overwhelming especially if one has no experience navigating that or maintaining a home. Also, the fire that happened to a 3 story house in one of American West's development, we have not heard back for the reason the fire occurred. Sadly, 2 adults and 2 children lost their lives but we have no reason to say that it was American West Homes fault for the fire. Fires occur for all sorts of reasons. I literally had neighbors who cook in their garage because their foods are very pungent and do not want their houses to smell. So fires can start for many reasons (such as smoking in bed) and there is no conclusion there is something wrong with the home considering the house was built 14 years ago before the fire happened. In addition, my own son lives in that community and they have had no issues whatsoever with their house and there are so many houses in that subdivision who have NOT suffered a similar tragedy--thankfully!

I've had the opportunity through my company, Successful Cleaning Solutions, to clean several homes…read morebuilt by American West Homes, and I can honestly say they are among the best in the business. Every property we've serviced has been a true testament to quality craftsmanship and thoughtful design. From the moment you step inside one of their homes, the attention to detail is apparent--from the elegant finishes to the smart, functional layouts that are both family-friendly and luxurious. One standout example is the Highlands Ranch community, which has received glowing praise online for its spacious floor plans, beautiful exterior designs, and high-end interior touches. We had the privilege of cleaning a few homes in this community, and the level of care and precision that went into every corner of the property was impressive. You can clearly see that American West doesn't just build houses--they build homes that families can grow in and be proud of. We would be absolutely honored to work more closely with such a reputable and respected company. If ever given the opportunity to provide cleaning services directly to American West Homes, we would be more than accommodating and committed to upholding the same level of excellence they already provide. In today's world, companies with integrity, professionalism, and strong work ethics are rare--but American West Homes is a shining example that they still exist. You simply can't go wrong choosing this company--whether you're buying a home or partnering with them. Five stars, without question. -- Renee Daniels Successful Cleaning Solutions, LLC https://successfulcleaningsolutionsllc.com/

Highly recommended!…read more Shane acted as my listing agent and worked efficiently to get my house sold and efficiently helped with navigating any issues that came up. He was always a quick message away and his effort and dedication was evident from the beginning. He helped with multiple issues that came up including negotiations and repairs. But most importantly, he was honest and considered my best interest in the decisions he recommended, which the other reviews here will also attest to. I actually found Shane through Yelp and am very happy that I made contact. I know who I'm going to the next time I have a real estate-related issue.

Shane helped us sell our condo in a highrise building just off the strip and in the process found…read moreus a house as investment property. I was amazed how quickly he was able to get both transactions completed. The condo was listed at the end of January and in a couple of days we had a firm buyer. This was in a building that had similiar properties that were on the market for weeks or months. Ours was in contract in a few days and closed 3 weeks later. It was the fastest sale of a property that I've personally experienced in my life. Once we had a buyer, Shane focused on helping us negotiate buying another investment property. We found a house in Henderson. The house had just been listed and by the time we were able to get an appointment to tour the house (Feb 10) there were 4 or 5 other interested parties. We liked the house and Shane advised us what to bid. Then we waited, but Shane was working behind the scenes negotiating with the seller's agent. With his skills, he was able to get the seller's agent to accept our bid over the others. It didn't stop there. Once we got the appraisal and inspection reports, Shane was able to get the seller to agree to the lower appraisal amount, saving us thousands off the asking price. We closed escrow about a month after our initial tour of the house. Shane coordinated and negotiated everything for us. Even worked with the lender that I had chosen. He certainly made both transactions go smoothly. We wouldn't think of working with a different agent when we're ready to buy/sell property.

Low grade homes, terrible sales people, middle management is lacking and Las Vegas leadership even…read moreworse. Two new communities in Lake Las Vegas are hideous. One in south shore which is too overpriced and the other on north shore is interesting - they released 9 homesites in phase 1 but they already chose high priced structural upgrades, and there is no backing out of them. The model designs, especially in the larger home is hideous. Whoever designed it should go get training. Don't waste your time with them. Just a low end builder trying to break into the high end market

Absolutely terrible experience at Edgewood by Tri Pointe Homes in Summerlin. I had a self guided…read moretour scheduled for 4:00 pm through their QR code system. When I arrived, the onsite agent had no idea how the self tour process even worked. Instead of helping, she wasted nearly 40 minutes of my time despite me repeatedly telling her I needed to get into my scheduled self tour before my time slot expired. Because of her incompetence, I missed my appointment entirely. During this time, she tried to size me and my friends up and made several condescending remarks. The most insulting comment was, "Oh you know where we are at right? This is Summerlin. We are surrounded by million dollar homes." As if the numerous Summerlin flags everywhere were not obvious. What made that comment even more ridiculous is that I literally live right across the street from these homes. She was rude, dismissive, and spoke down to both me and a realtor present. After all of this, she then asked me to close the gate at the self toured model and the office modules at closing time, as if that was somehow my responsibility after she had already wasted my time and cost me my scheduled tour. For reference, Edgewood has three model homes you can tour through their office, and couple completed homes that are meant to be self toured using their QR code system within a set time window. This agent clearly does not understand how their own process works and has no business interacting with potential buyers. If this is how Tri Pointe treats people who are genuinely interested in their homes, imagine how they treat you after you sign. Completely unprofessional, disrespectful, and a total waste of time. Avoid this location or more importantly this realtor.

Chantal was knowledgeable and patient. The team rushed our order and it was installed…read moreprofessionally. Duke Kimhan

Chantal K. was easy to work with and just made the experience fun in creating a functional design…read morefor all the closets and the pantry for our new build. Her expertise made the process quick and budget friendly. Thanks Chantal!