I was not expecting to be writing a 5 star review based on the average reviews written on this location. Normally I'm a hard to please consumer, but I have to say, I definitely received 5 star service at this location. I called in earlier during the day and spoke to a woman on the phone about pricing etc. She was more than helpful in answering my questions and I hung up and called other locations for quotes. I then scheduled my appointment online (super convenient) based on LensCrafters price, my past experience with them, and the quickness of getting my glasses/frames (normally other places can take up to 2 weeks). My appointment was scheduled an hour before closing and I was worried I wouldn't have time to pick my frames and get everything done that day (since I didn't want to make back and forth trips). However, the customer service associates working had no problem staying later (although the other lady working seemed a bit hasty and kept looking at the clock). I did the comprehensive eye exam but declined diluting my eyes because I didn't think I would have enough time for that and to choose my frames. My other tests came out fine so I wasn't worried much. The machine that blows in your eye.. I was a little upset by that because the lady conducting the test had it blow in my eye about 6 or 7 times each side (because my eyelashes were getting in the way [grow straight down instead of curled] and because I have chinky eyes). It was a little frustrating because my eyes kept crying and I had to keep wiping my tears. I also had to do the picture eye exam about 4 or 5 times each eye and by the time I walked out, I kept seeing non stop flashes. I felt a little overwhelmed at this point during my exam. My actual eye exam was done by Dr. Low who is quite a character. I enjoyed my exam because he was thorough in explaining why my vision had gone from bad to worse in just over a year and did lens comparisons for me as well as explained why it happened and even showed me what parts of my vision were bad that I was not aware of (such as blurred vision up close to my face). After my exam, I chose my frames and worked with Dion (I believe that is his name) who was the other person working that night as well. Dion was not hasty with me at all and allowed me to take my time. They have a large selection of frames which range from about $100-$300. They do have some budget friendly frames for $70-$100 but they're the cheap plastic ones. I ended up choosing the Polo Ralph Lauren PH2101 in matte black. The matte black frame made out of acetate felt awesome and these frames felt so comfortable on my face compared to the plastic and metal ones. The frames were around $227, my comprehensive eye exam was $114, but the real surprise were my lenses which came to a whopping $280! It seems every year my vision gets worse and my lenses get more expensive and more thicker. Ugh! My total would've been $621 (without tax) but both the other lady working and Dion did their best to ensure I would be getting the best rates (considering I was paying out of pocket, no vision insurance). I got a AAA discount and got the store promo discount of 30% so I ended up paying a total of $446 out the door ($175 savings). To top off this 5 star review, I was hesitant at first because other reviewers have had problems getting their glasses (some waiting up to 2 weeks) and I'm flying out of the country in ONE week and needed these glasses ASAP. I let Dion know that I could NOT wait 2 weeks and he assured me he would get them to the lab ASAP. TWO days later.. I have my new glasses! I am 100% pleased with my experience here at this LensCrafter location, with the service by both the associates working and Dr. Low, and with my new glasses. I think a lot of the negativity from the other reviews come from those expecting superior quality and service. This is a franchise budget friendly optometrist location who conveniently charges $80-$114 for an eye exam. If I wanted superior service, I'd go to the private optometrist practices and pay $140-$180 for an eye exam. If I wanted cheap services with a prescription that won't last and spend $50-$60 on an eye exam, I'd go to Costco. LensCrafters is inbetween and both times I got my glasses/prescription here, it's been way better quality and service than Costco/Site for Sore Eyes etc. Word of advice from a fellow Yelper... If you need a new eye prescription, some new glasses/frames at a discount (check web discounts or use your Blue Shield/AAA/etc. discounts), then come here, get your ish done, and get out. If you want to be treated like you're at some nice private practice, then please, find somewhere else to go instead of writing negative reviews based on your 60 second experience. read more

My optometrist diagnoses me with a corneal ulcer and advised not to wear contacts for a month. No problem, right? Wrong - I was leaving in 48 hours for Africa and I needed prescription sunglasses immediately. Thank you LensCrafters! The Alameda store had the frames I liked but they couldn't make my prescription. No problem - they called the Southland store and two hours later I have the sunglasses I need for a safe, healthy safari trip. Thanks Joanna!! Love LensCrafters!! read more

Went in not expecting much, but the staff was very helpful and my husband quickly found a pair of glasses he liked. Eye exams and buying frames are ridiculously expensive just in general, but that's not Lenscrafters' fault. They made the experience as painless as possible and we were able to pick his new glasses up an hour later since they had the frames in stock. read more

My daughter and I were visiting the bay area recently and decided to get our eyes checked since my daughter was about to enter kindergarten in the fall and also because I had gotten into a small car accident where I bumped the side of my eye. We were simply passing by and made the decision on whim and were glad to know that they could see us as walk ins. One of the staff (very nice, I think her name was Olga) took us into the room for pre-screening then we were seen by the doctor (she was very good with my child and gave me a thorough exam indeed). They made us feel at ease and we were able to enjoy rest of our stay in the bay area without worrying about our eyes. read more

We appreciate Connie Myong, OD. We met her at Lenscrafters Hilltop location and will follow her to the Alameda location for our next exam. She has a genuine, sincere concern for her patient's eye and overall health. She is professional and takes the time to answer questions thoroughly. She also asked us questions about my husbands work, which involves closeup computer use. By taking that extra time she was able to put him into the right kind of lens. read more

I needed an eye exam and had a very pleasant experience at this location. Dr. Choi is very sweet and clearly cares about her patients, which I really appreciated. I had an eye exam, contacts fitting and training, and a brand new pair of glasses within about 2.5 hours on a busy Saturday. I really have no complaints. read more

I needed a new prescription and eye wear. I came here new and was treated excellently by the entire staff. I found the doctor to be knowledgeable, friendly, informative and comprehensive. The front staff was efficient and pleasant. They really helped me pick out great new frames and fit me with them professionally. I can't many compliments on them! Also, the doctor fitted me for a new pair of contact lenses that are bifocal in each eye. They work great! read more

I had a wonderful experience here! I brought in my own two frames and all the ladies who helped me were lovely. I got an extensive eye exam, my doctor I believe her last name was Wong took her time and really helped me. She told me I had minor sun damage to my eyes and that I should always wear sunglasses while outdoors. The best part is I can actually see clearly for the first time! With all the testing and questions I learned that I needed a pair of glasses for reading things up close and a pair for night driving, which also helps me see the TV better! I love my new glasses and they even investigated and found out that my Allstate Insurance gave me a 20% discount. I felt very taken care of and am so happy with my new glasses:) I would highly recommend them, thank you Ladies!!! read more

As soon as entered the door early in the morning everyone was helpful and cheerful. I got good contacts lenses and a great consultation. The Eye doctor Connie was very passionate and informative with me. I didnt have to wait long and I found some nice Glasses that looked really good on me. I had a great experience and I hope that whoever goes there will experience the same thing read more

Came in here on a Thursday because my lense popped out of my sunglasses, less than a week later they were both popping out of the frame. Came back and got both lenses re-installed for a better fit. Truly love that they don't charge for repairs since I purchased them hear. Really need to make an eye appointment (the doctor visit company(?) has a different name) but they are very slow to get you in from your appointment time (have waited over an hour to be seen). Might go else where for my exam but still buy my glasses from here, they have a great selection and the prices are affordable (and AAA gives you a discount). read more

I had a wonderful experience , I walk-in without appointment to fix my sunglasses and the staff were very friendly and assets me right away... read more

I had a great experience with the doctor in Alameda. I have worn glasses off and on since I was three, and this was the first time I went to have an eye exam somewhere else other than Kaiser. I was greeted by people who were helpful and pleasant. The doctor was extremely nice and really listened to my concerns. I was taken in for an evaluation before seeing the doctor where the associate asked about my vision history. I was able to tell her everything, and she listened thoroughly, and reiterated my information to the doctor. That was important to me, it made the experience feel very personal. After that the doctor provided me with a very thorough eye exam. She was really focused on the health of my eyes. I was able to speak openly with her. I was pleased with my eye exam. It truly exceeded my expectations. I would definitely recommend anyone to see Dr. Connie Myong! read more

Nate was good with taking care of us. I had to call to find out where was our glasses. No one ever called us for pick up

Great neighborhood location with the office located in Alameda's Southshore's Shopping Center. Very friendly staff. Dr. Choi cares about her patients needs. My wife and I have been going to this office for many years and never had any complaints. Even though we've moved a few towns over we will continue to visit Connie and her staff in a Alameda for our eye care needs. read more

Dr. Wu and staff were very friendly and helpful. It's a little expensive here but there is a great selection of frames and the location is easily accessible. The wait is a bit long but my overall experience was alright. I would come back to this LensCrafters location. read more

Patricia and the staff at the South Shore Lenscrafters were simply amazing! I called on an unexpected day off and not only got an appointment with the Dr by noon, but found myself coming back later that evening to pick up my new glasses. Everyone was business like friendly, but Patricia and the Dr. made it a great overall experience. Thanks read more

Needed to get a pair within the same day. A lady greeted us, can i help you she asked, i told her i wanted to get the "99.95" promotion glasses. Well, she guided us to a clearance eyeglass section, but then proceeded to try to talk me into buying sunglasses, ahhh, i was wearing my sunglasses! So, i asked could they make it within an hour or so, as advertised. But now, she was very irritated and rude, very curt. She checked in the back and came back and said they couldn't because they did not have the materials, but if i bought the more expensive ones, they did. So i asked if she could check with their Hayward store. She hollered to her co-worker where was the sheet for the numbers, called them, and read my prescription to them OUT loud! So much for privacy... Finally, i asked nicely could she please write the address of the Hayward Lenscrafters since they had the materials, and she was checking for me, she looked at me and handed the pen, and the book, saying NO... and then hastily added because i may not be able to read her handwriting.... So folks, go somewhere else... Take your business somewhere else! Try other lenscrafters, i did and i am very happy... read more

Would like to share my experience at the LensCrafter SouthShore (Alameda) office. I have been seeing Dr. Choi since her days at the Hilltop office. When I found out she moved to a new office. I followed her to the new location. So, this was my first visit to this location. The office is clean and organized. The staff is friendly, helpful, and very professional. They are very sensitivie to my need and budget. They took their time to work with me in selecting my glasses. Dr. Choi is a consummate professional. She is friendly and very caring on the health of my eyes. Dr Choi was very patient in answering all my questions and concerns. She is very passionate about providing the best eyecare to her patients. When I picked up my glasses, Dr. Choi was there to ensure that I was satisfy with the services that she and her staff had provided. read more

Very professional staff...Dr is excellent and got the right perscription after a boggled one in concord left me with a 300 dollar pair of dust collectors. They even pointed out a flaw that was done in the lab and will replace the lenses free, even though I would not have noticed it. Personal integrity is how I judge people, and these gals have it! Highly recommended! read more

Dr. P is phenomenal, she takes the time to talk through your exam and make sure you have the right prescription. Front desk seems a little disorganized, maybe have hired new employees lately though. read more

This review is specifically in regards to the staff and Dr. Wu, the optometrist at LensCrafters. This was my first time going to LensCrafters in South Shore Center for an eye exam. I am so pleased with the staffs friendliness and professionalism. I was able to make an appointment for the very next day. When I arrived, I was seen promptly The environment was clean, bright and welcoming and everybody was so friendly. The exam was another excellent experience. The equipment was modern, and I feel like the care taken will assure that my new glasses are going to be great as well. (I have not ordered them yet, but I'm sure the Rx. is going to be perfect.) Dr. Wu is very friendly, professional and radiates the aura of someone who truly loves their work. As a past medical professional, I so appreciate that in others. I highly recommend Dr. Wu for your next eye exam and wish to thank the entire staff for a very positive experience. read more

This place is horrible!! The reception girl rolls her eyes and holds out her hand while looking away from the client and flippantly asks how can I help you. Every time I've gone in here she acts like that, just rude rude rude!!! And then asks a million questions about how long ago you bought the glasses, was it even here etc. obviously anything to get out of having to move her lazy butt two inches. All I needed was a screw put back in on a pair of Ray Bans I purchased three months ago and she doesn't want to help at all!!!!!! Not to mention it took almost three weeks to get my glasses in the first place!! read more

Watch out! They broke my glasses when they adjusted them and would not own up to it. I was told it was fine that one side was hard to close which occurred after they took them in the back. The hinge broke three months later after the warranty expired. I paid good money for them. The most they would do was fit the glass pieces into an ugly clearance frame because they said it was the only pair that matched. The new frame is so cheap the hinge wiggled. The corporate office would not return my calls. They do not stand by their products. read more

Can't really say anything good about this place. Walked by the shop on a weekend and stopped in. Found a pair of frames I liked and asked them if they by any chance take my insurance. They took my card and were able to look it up, broke down everything that would be covered and we made an appt 3 days later for an eye exam. Fast forward three days and I arrive to have my eye exam. The lady told me they were not able to contact my insurance company and therefor could not get my insurance information? That if I wanted to go through with the exam they would have to Bill me and I would have to settle the bill with my insurance company. Well I'm not doing that because dealing with insurance companies and claims is not exactly a smooth process. I asked them why on Saturday they were able to look up all my info, and had all my info, but today they suddenly don't? No explanation. Then I asked why had they not contacted me the last three days to tell me this? They mysteriously couldn't get a hold of me. So for the past three days they couldn't contact me or my insurance company, but thought it would be fine for me to go out of my way and come in anyway.. I mean they would still be getting paid so what's it to them. That's not the way you run a business. read more

If I could do NO stars, I would. I was a customer here for my yearly eye/ contact examinations for 3 years, and each year there was a different doctor. This January, it took them 3 eye exams to get the correct eye glass prescription. Great, now we have the prescription, let's try to get glasses. Twice they gave me the wrong prescription in my frames, even while using their renowned SEG machine, which measures the lines for progressive lenses. Third remeasuring on the same machine, they broke my plastic frames, let me pick out new frames they gave to me. Remade the lenses with the new frames...this is the third try, mind you, and I STILL can not see out of the glasses! So, $375 later (just for the lenses), and 3rd strike, YOU'RE OUT! They did give me my money back and the replacement frames. In telling this story to a friend, Webster Optical at 1620 Webster St. was mentioned as a good option. I visited, bringing along my frames and prescription. With only his sharpie to measure the SEG line on the frames, and my $150, I got the correct lenses with the correct SEG line...no machine needed, just a sharpie! Peace out. read more

Lenscrafter is horrible if you just want an eye exam and not purchase anything else. If you buy glasses from them then they will probably treat you alright, but if you just want an eye exam with pupillary distance measured so you can use it to get your glasses elsewhere they will get offended cuz they can't upsale you things you don't want from them. All I wanted was a basic eye exam with pd measured, once they found out I wasn't going to get my glasses or frames with them they quickly changed their tone and actually refused to give me the pd measurements. Wow is all I can say. I will never ever trust these large chains that only want to make money. Im gonna check out site for sore eyes since they got better reviews and cheaper exams. Fuck this place. read more

They used to be good and I was a customer for years but no more. very expensive for simple lenses with my frames and I have been waiting for over 2 weeks. When one pair did come in,,they were completely incorrectly made (wrong perscription and not even sunglasses) and now they say that I have to wait another 2 weeks for the replacement. their mistake and they refuse to expedite or give me a straight answer. I have multiple eye issues including cataracts, am extremely light sensitive and when I explained my problem = they were like so what. you can't see ..we don't care. read more

I was happy with their customer service until they broke my glasses when putting on the prescription lenses. They did NOT do anything about it, eventhough it was THEIR mistake. The reason given was because the frames were not bought at the location. They didnt even had the courtesy to replace the frames with other frames for their mistake!! If you like to bring your own frames this is not the place! They brake them and you buy new ones!!!!!!! read more

7 visits and several phone calls and still no glasses!! I scheduled an appointment for 4/26 when I arrived the personal data on my application (which I never provided) was incorrect and I kept on telling the representative that my name was misspelled and date of birth incorrect. She kept on using the same form without making the proper corrections. I placed an order for two pair of glasses which I was informed it would take 5 days and when ready I would get a call. I called to check status and order was ready, I picked up the glasses which were done with the wrong prescription I returned them and manager Daniel states that they will remake them and they will be ready sooner because errors are considered a priority, two weeks later and after several calls and rude responses from reps even stating that I had already picked them up. I talked to manager Daniel who said he would call me hen the glasses were ready.....of course no call I showed up and picked up 1 pair and he said that the other pair would be in a later shipment or the next day. He said he could call but of course it did not happened. Three days later I stopped by the store to check status or pick up my second pair and no one had idea of where my glasses may be so I was told to check the next day. Today I received a call that my glasses didn't pass quality control and they would have to re-make them. I'm on my way to cancel both pairs an request a full refund of $900 an spend my $$$ where I could be appreciated as a customer and treated with respect read more

I called Friday because I had a few questions before going in the person who answered the phone was very helpful and answered all my questions. I went in today and all their staff is very nice and helpful! They helped me select the right glasses and since they were a gift they even took the extra step to ship them out! I will for sure be returning here!!! read more

I call into Dr Choi office and spoke to Ms B and they got me in the same day, because I was having difficulty seeing while driving and knew it was time for a new eyes exam after 8 years I haven't seen or had an eye exam, when I arrive everyone greeted me with comfort as I walk inside, Dr Choi was very patience and understanding, she explain all in detail of what I was dealing with, after choose my style of glass they did state it would take about 2 weeks to get back but will contact me soon as they arrive of which happen less then that. So I will say all the way FIVE STARS to Dr Choi and FIVE STARS to her staff especially Ms B (thank you so much) I am very happy that I choose Dr Choi location to go to, and to all others customer that has given this Doctor a one star, I say I give all of you a no stars, as customer we also have to be patience and kind, understanding for people who are providing us service we need in order to function in this world, so shame on you all. Thank you to all Dr Choi and Staff for the awesome work you provided, once again FIVE STARS AND MORE 150% Bazzy, owner of Island Glass, Alameda Ca read more

Went in to get an eye exam. Staff was very friendly. All said hello as i first walked in. Didnt have to wait long for my exam, maybe because it was on a weekday. Pretty sure i had the last appointment of he day. Dr. Choi was very friendly and answered all of my questions that i had. Felt as if i went in and out. Fast and easy. Just the way i like it. read more

The lenses here are crappy. I ordered progressive lenses, a pair of regular glasses and a pair of Ray Ban sunglasses. Like another reviewer said, I called the day they were supposed to be ready and they said they were not ready. I called again the next day and they still said they were not ready and that they would call me. I waited a couple of days and called again, she said they're not ready and I said they really should be there so she checked again and said they were there. They had actually come in almost a week before but I guess they don't have any system to keep track of what is there and they were too lazy to search through everything to find my $1,200 order. I came to pick them up and the sunglasses (lenses made by Ray Ban, not Lens Crafters) were fine -- I could see in good focus through 90% of the lens. I tried the glasses (made by Lens Crafters) and could only see through a little spot right in the center of the lens -- the rest was either blurry or distorted. It gave me vertigo and I had absolutely no peripheral vision. She said "that's the way progressive lenses work -- give it a week and you will get used to it". Well I did try. I couldn't wear them to drive, couldn't wear them to read, couldn't wear them for computer work, couldn't wear them to walk . . . what good are they? I took them back. I went to Walmart and got Nikon lenses that are awesome for the same price as the Len Crafters glasses AND I can actually see through 95% of the lens. I also hated their pushy sales tactics. It was like being trapped in a used car dealership. read more

It is unfortunate that Lenscrafters took over the Pearle Vision store that I have been going to for many years. Olga, the tech was talking while eating candy during the entire testing procedure. The Optometrist (she works at that office only once a week) was actually quite nice and I thought she did a good job. However, I was not given a pair of trial contact lenses nor was I given a complimentary bottle of contact lens solution that was a standard practice at Pearle Vision. After the eye exam with the Optometrist, it was discovered that one of the procedures needed to be re-done by the tech, but the tech was on her 15 minute break. The tech came out of the side office and said she was still on break and told me to come back another day and pay an additional amount for the appointment AND procedure. Pearle Vision gave free follow-up exams to determine how well the trial lenses are working as well as another one mid-year. The office automatically sends an e-mail telling you that you have an appointment with a date and time for next year without any prior discussion. Lenscrafters seems to be a HUGE step down from what we were used to with Pearle Vision. My experience was a BIG disappointment from what I was used to. read more

Lenscrafters is full of shit because when I try applying for a job there everything seems cool until I went there for a first interview then I found out that it was just a prescreen interview and that you had to do a test assessment. So i went home and completed that and within a week the so called doctor called me back saying now that you passed you get to come back in for an interview with the socalled doctor and the gm and then make our decision. So i went there and though that everything well then I am at bart and I get a call from the doctor again wanting me to interview with the gm's boss edward and she also ask me for my references and I told her that I would give it to her when I get there next tuesday for the interview with edward. So today is tuesday I went there and had a good feeling that the interview went really well since he had asked me for my references. A week later rolls by and I called checking for the doctor since they she said that she was supposed to return from her vacation on november 5 I called that day and the staff who answer the phone had no idea when the doctor was coming back so I told her that I would call back, Then saturday comes I called back and finally I get the doctor. She tells me that she wants to reconsider me for the eye care supervisor and that she is welling to offer me another position as a framing stylist for part time 20 hours a week. I was so mad that morning when I called her and then she told me that she would have the gm call me back to explain everything to me. So I waited and waited on saturday and still no calls at all from the gm. I fucking wasted about a month and I get nothing but their fucking bullshit. read more