Anyone that knows me, knows that I have a fear of eye doctors. Typically, I fly to San Francisco to go to my eye doctor as I have been going to her for years and she knows how to deal with my phobia. Sadly, when I went this year, she was unavailable and the clock was ticking as I could lose my health insurance at any moment. I received an email from Visonworks regarding a special for frames, and a link to make an appointment so I thought I better act soon.I had very low expectations when making my appointment and was very apprehensive to visit an unknown doctor. The entire experience was positive from the time I walked in, until I left with 2 new pairs of glasses. First of all I discovered, they have new technology where for an extra fee you can avoid having your eyes dilated. They have a new machine they use which allows them to see into your yes without dilation. This was the best $39 I ever spent. Eye drops are one of the reasons I hate the eye doctor in the first place. This was a welcoming relief for me. Then I went into the exam room with Dr. Bo. She was great, and the exam was relatively painless. The real cherry on top of my whole experience was Jessica, who helped me get my glasses. She was an absolute joy to work with. If it wasn't for the grump behind me wanting service I could have stayed all night talking with her. She was so much fun, and had such a good heart. I had to refrain from not giving her a hug when I left. Sorry Dr. Kennedy, I think you have been replaced. read more

Optometrist Jessica Vo is horrible. I was there with my mother. My mother is elderly. She needs extra time to answer questions. Jessica had no patience with her. Jessica has no empathy and lacks basic customer service skills. She gives off a very unwelcoming attituded. The front desk girls and other staff are very nice! but you could tell their mood would change with Jessica around they would get flustered and look uncomfortable. There are other Visionworks locations that are just fine. read more

This place lost my business. They called me an hour before my appt, I took time off of work, and told me they had to cancel it due to the doctor being out. Then they asked when I would like to reschedule, I let them know, and they said "well we don't have any availability, would you like to go somewhere else." I let them know I'd figure it out myself. Never going here again. read more

First time having an eye exam/getting glasses and they made it SO easy! They walked me through everything and explained my benefits very well. Super pleased with my experience here!! read more

Great customer service. Very efficient and thorough. I'm always able to get right in and the Doctors there always listen and have great recommendations. My questions and concerns are always addressed. I get my eye exams here for contacts and glasses. Can order my glasses and contacts here as well. Friendly and professional. read more

Visionworks - Optometrists Near Me - Beaverton, Oregon

"Great selection and Kelly was so helpful. She was super clear and straightforward in helping me. I wouldn't hesitate coming back for the service alone." This was my first experience with them and thought it was wonderful but the nose guard started peeling off and cutting into my nose. They only offered for me to pay over $100 for new frames. I really just wanted that nose piece fixed for glasses that were less than 3 months old. I would not recommend this place any further. How frustrating. And I was getting ready to get another pair of new glasses but they lost my business read more

Visionworks - Glasses unusable after 3 months of wear due to nose guard not working. - Optometrists Near Me - Beaverton, Oregon

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My wife needed to get her new prescription before the end of the year to use our 2019 VSP+ insurance benefit. She got an appointment next day, and then great help filling the prescription with both the Eyeglasses and sunglasses. Emily was really good at presenting the options and separating the insurance rule details and just shared the out of pocket costs to meet her needs. The delivery was in half the time (1 week vs 2 weeks) and both pairs looked great and was better than last year's at another vendor. read more

Great team that works here and everyone is so friendly! Best customer service I have received in a long time.

Absolutely HORRIBLE customer service. People have no clue what's going on or how to do their jobs. When the employee answered she answered like she hated her job and I had to ask her, her name! Prior to that I had been sitting on hold with another lady named Terry who acted like she didn't want to do her job and then in the middle of my sentence told me she was putting me on hold to transfer me me to someone else with no explanation and literally put me on hold while I was speaking! I sat on hold for five mins before I called and hung up. This is our last Trip to this land of incompetence. Ever since manager Daniel went to another store it has been worse each time we call in for anything. I'd rather spend more money for better service and nicer employees who know what customer service is! read more

We came to Visionworks after suspecting an incorrect prescription from another provider. After checking the lenses against the prescription, Kelly suggested rather jump into a new pair that day, we contact our original provider (who did make those right). We've since returned to Visionworks for other pairs (computer, sports, etc.) since and always got great prices and service each time. read more

Very nice people- welcoming and informative receptionists and optometrist. It was the customer service in frames though that impressed me. Marque was a pleasure to work with. Positive, very helpful, honest in opinion, fun to shop with, patient, enjoying her job... all around, just wonderful at her job! Definitely recommend this location. read more

You know i went here a year ago and had a great experience but this time not so much. Don't know what changed but something or someone has. A couple of the tests weren't done because the computer was down, then when the DR gave me the exam she slammed me. Gave me an "eye fitting," which I didn't need and haven't had since I 1st started wearing them over 25 years ago. Happens that Insurance doesn't cover that particular "fitting" and it cost me $51. She never said a word about if it was an additional cost, a necessary part of the exam, etc. Then got a major upsale speech on glasses of which I was in for contacts. Anyway, was not really happy leaving. Will go elsewhere if this is how it goes there..... read more

Went to the other optical shop in the mall and they were useless. Then imagine my shock when I walked in to Visionworks and they fixed my daughter's glasses, were very professional and friendly, and everything was fixed on the spot. I will absolutely be back if I have any problems with any of my glasses!! Thank you ladies!! read more

Had a awesome visit to this store today. Made a vision apt. All good there. Followed up to retail, Steven and Cody both so very Helpful and took all the time I needed although corporate in house and short of help. This is a good place and lots a Frames to choose from. Very happy with my visit today!!! Thanks guys. read more

Super kind and helpful! I bought a pair of glasses at this location a few years ago. They got pretty bent because of my own clumsiness. When I looked up different places to get them fixed, I was afraid that I would have to spend lots of money as most places cost about $40-$90 for repairs. I called to get a quote and the staff was very kind and helpful. I went the next day to get them fixed and everyone was also kind and helpful. It only took me 5 minutes to get them fixed (as it was only bent) and I didn't have to pay for an appointment! I'm very satisfied with my experience here! read more

The only place that can make the right eyeglasses for me! I am literally their life time customer wherever I live in the world!. Kelly , the store manager went beyond her duties to make sure the new glasses work for me and it meant a lot to me. I have not seen anybody this much dedicated to the satisfaction of their customer. I highly recommend this place. Ten years ago I started having trouble with all the optical shops along with optometrists making my eyeglasses! They all tried at least three times and it still did not work despite the fact that the prescription is very simple! I would get a headache and if felt like my eyes are not in sync. I was on a business trip in Beaverton and had two hours to kill in the evening, I decided to give a shot at this place! They made a new pair in half an hour and magically it worked! Since then I have ordered my glasses there on the phone and recently I visited Oregon to see friends and ordered more glasses for couple of years. I have been very happy with the durability and quality of their lenses and frames. read more

Booked an appointment while I was in town for an eye exam. Upon arrival my appointment was cancelled because I had been exposed to COVID over a week ago AND already tested negative from that exposure AND am completely vaccinated and boosted. There was no indication online or during appointment booking that, even having tested negative, I would be denied service. Completely ridiculous. read more

This place is the ONLY place I take my family to get their new glasses! Both Emily and Kelly give amazing customer service; I can tell they truly care and sincerely want to help their customers find glasses that they'll love. With their help, we always walk out with glasses that not only fit well, but also look good on all of us. We'll be repeat customers every year! read more

Wonderful service. We stopped in when my sons glasses broke and she was so helpful ! We will be back soon to get new glasses , thank you !

Super friendly staff! I came in about 45min until closing and they still greeted me with a smile. Kelly helped me out, adjusted my frames for no charge! Super happy came in! read more

Scott was incredibly helpful today, going out of his way to provide excellent customer service. Will definitely be shopping here from now on for my family's eyewear! read more

Love this office! Dr. Prassad is fantastic! She's a total pro, and I've never had so much fun during an eye exam. The manager, Kelly, is equally awesome. She's helped me select my frames for nearly 20 years and I've followed her from office to office to continue that great service. She's a genius at selecting frames that make you look great and knows the many insurance plans well. Kelly has trained a great staff to give that same level of service. I recommend this office to everyone! read more

Kelly and Scott have been amazing. Especially in helping me find the perfect frames and the lens type to meet my professional and personal specs. As a nurse I know compassion and caring, they made feel they cared for me as a person not just some consumer. And an extra thank you too Scott for modeling frames for me when I could not be there in person. Bottom line...love those guys read more

I came into Visionworks looking for a specific brand of glasses. They ended up having it, so I decided to try what was available. I had Sierra helping throughout my whole experience and she was extremely knowledgeable. Her explanations on why I should get certain features for my glasses felt genuine and I did not felt pressure on having to add them. I ended up doing so anyways and was extremely satisfied when I came and picked up my glasses. I highly recommend anyone to get glasses here if you are looking for a pair or two with a very knowledgeable staff. read more

Visionworks - Optometrists Near Me - Beaverton, Oregon

Let me start by saying, "I love Kelly!" I've been to Visionworks twice in the past year. Kelly always knows what frames look best on me. She has saved me many hours trying to find the perfect frames. The entire staff is friendly, professional, and completely helpful. You have your glasses in less than a week. read more

I went to this company for the first time and was please. I expected a bad experience as have had before with other vision centers but was very pleased. Got an appt right away. Clear and concise instructions. I was quick to get in. The Doctor was professional, nice and helpful. They abided by Covid protocols, and I walked away with a good price. They had to ship contacts so gave me a trial pair which was helpful as I hadn't planned to be out of them and was worried about not having any for a couple weeks. Great experience. read more

This place sucks. They gave me a quote on the phone and then did the old bait and switch where they don't tell you that they don't include anti glare in the price. So when I went in, they tried to charge me double what they quoted me. Scandalous. read more

Loved the experience here. Dr. Breeden is phenomenal and super straight to the point. They have a great selection of glasses. Mike W helped with the selection of glasses and checked us out. He kept my husband and I laughing the entire time. I love interacting with personable staff... and he was definitely that! To the point that my hubby who was hesitating to set an appointment set one on the spot. read more

VisionWorks staff are always helpful and take the extra effort to help you find the best fitting glasses at the best price around. I always have difficulty finding glasses that look good on me. Kelly is great at fitting frames and taking into consideration my personal style when selecting the frames. She is also great at fixing glasses that are bent or missing nose pieces and can fix things that others shy away from. Great selection and prices. They always strive to make sure their customers are satisfied and it makes you want to come back as a repeat customer. read more

Was provided incorrect information about my insurance coverage from the front and back office. I got two pairs of glasses, and one pair has an incorrect pupillary distance. And now, I call to get assistance with ordering contacts and am told they only order them on Fridays and payment is due up front. This has not been a good experience and I am completely regretting my decision to go to this office. read more

Huge thank you to George from Visionworks for taking a look at my broken glasses and fixing them free of charge. Always excellent service provided by the whole staff. I appreciate what you guys do! read more

Kelly & Scott took care of me, and it was a lovely experience. The best experience I have had with an eye doctor & frames purchase ever!

I came here looking for a pair of glasses, it took 30 minutes for the staff to acknowledge that I was there (Even though they were empty). There was some metro sexual dude there who was very rude and condescending. Also it's just feels plain sleazy in there. The prices are not competitive and the quality is very marginal. read more

Don't go in here if you like to look at glasses alone. The employees will be pushy and rude. I think it's probably a good place for people who need that, but I like to look through my options on my own first. I had to leave before buying anything because I was really uncomfortable. read more

Keri and team at Visionworks were friendly, efficient and extremely professional and helpful. Even just overhearing them deal with other customers you can tell they take pride in their work and helping every customer no matter what the customer needs. Highly recommend the Visionworks team at Cedar Hills! read more

Took my children here and while waiting to see the Optometrist we could hear him and the staff loudly bashing a customer that had called to complain. For about 15 minutes they called her an "idiot" and "she can call corporate, I don't care." When it was time for my kids to pick out their glasses the 2 workers were extremely unprofessional. 1 worker asked for my insurance card and then told me repeatedly that wasn't the right card and then snatched the card out of my hand and said "I will call but I know this is for dental. It was the correct card, she never apologized. After confirming my benefits she then told me the wrong information. When I questioned it she rolled her eyes in front of the 3 of us and walked away without a word. I then had to call and confirm myself, in front of her, that my children do not have a limit or copay. Again, no apology. As they completed paperwork they 2 staff members were throwing pens back and forth to each other and constantly throwing in "fricking" into every sentence. When our glasses came in it was the wrong color frames, and while this worker was helpful, it was unprofessional of her to grab the correct frame from the shelf and pop out the lens and switch it in front of us. Once we got home we noticed she missed putting a screw back in but my daughter will go without it rather than having to go back here! read more

Gosh my eyes are so bad an eye exam for me was way over due. I came in earlier in the week looking to get myself established with a optometrist I the area, fortunately for me my timing was great and I was able to jump in on the tail end of a huge sale they were having on frames. I was able to get set up with an exam no problem same week thanks to the sales associate working there ( I wish I could remember her name). Any way, came in for my appointment today was greeted warmly upon entering by Kerri and Scott (who by the way are genuinely kind and helpful) . Was greeted by doctor Prasad who was friendly initially and helped me fill out paper work etc. The exam went OK. It's the real reason for the 4 stars although even that seems generous, I didn't realize how bad my eyes were until we started doing the vision tests and during the process the doctor seemed rushed and very obviously got frustrated with my answers , actually I think she got frustrated early on when I opted out of choosing to get my eyes dilated upon sign up.... I get that dilating the eyes offers more of a comprehensive and thorough exam but not having insurance $89 for me is pretty expensive and I was unwilling to spend $115 in an exam on top of purchasing new frames. At the end of it she did not bother to at least thank me for coming in and made a comment about next time getting my eyes dilated. Maybe it's my imagination but it's still worth mentioning that at one point she must have gotten so irritated she had to step out of the room For a moment. I really don't understand why she seemed so rushed as I was the ONLY patient in the office at that time. I don't know if I care to come back for future exams and truthfully the only reason why I settled for coming in at all was because of their sale. Picking out frames was a lot of fun and I really appreciated the time spent in helping me pick out the perfect pair. read more

Went in to get some lenses changed out between a damaged frame and a replacement one the manufacturer sent me. Despite being a particularly tough frame to insert and remove lenses, Keri & Jasmine tag teamed to make it happen with humour and determination. And then refused to charge me! Great place and I'll be back. read more

Late last month I went into Visionworks to purchase a new frame for my sunglass prescription. Kelly is an experienced Optician, delightful and she will take as much time with you as needed. She looked at my face construction any quickly picked out a frame that fit and looked great! If you wear a progressive lens, she is right on in her measurements, I had great vision when I picked up my glasses! I'll be a repeat customer for sure! She made my experience pleasurable!Terri C read more

This place is wonderful to me and they have gone above and beyond to make sure my glasses are the right fit, the right prescription and have also found a great discounts and credits. Kelly is an exceptional manager and has gone out of her way to make sure that my needs are met and I am happy with my products. I would definitely and highly recommend this Visionworks to go to for all your glasses, contacts, and eye exams. Exceptional, exceptional staff! read more