I had a really good experience today. I get anxious when something feels off with my eyesight, and Dr Tamara Shriner did an amazing job calming me down. She took her time, explained what she was seeing, and made sure I understood everything. Her patience and reassurance made a huge difference. Lens Crafts is lucky to have such a great person working for them. read more

Not the business I went to 2 years ago. But, that person wasn't there anymore. The "manager" is displaying signs and symptoms of Lewey Body Dementia and it ain't pretty. Unprofessional is an understatement along with massive anger issues and epitomizes gaslighting. Hey-LensCrafters hope you are paying attention-management choices is a direct reflection on you. Go anywhere else but here. read more

Dawn and Team offer an exceptional service. All very knowledgeable about their craft. Worth driving an hour plus to get QUALITY service!

It has now been over two weeks since I received a mediocre exam and selected a set of glasses. Two weeks and two days and still no glasses despite the advertised "in about an hour" moniker. What I can offer is that the staff at the Lansing LensCrafters were definitely all about the money. They wanted to ensure the insurance payment, wanted to up sell anti-reflective coating and blue IQ filter coating on lenses, and looked to maximize profit by speeding clients along and pushing optional tests. But that is entirely where their customer care ended. When the glasses still weren't available after a week's time there was no urgency or communication to the client. At two weeks they're wasn't even empathy for the delay. At over two weeks there has still been no concern or interest to expedite matters. Instead, when a review (similar to this one) was left on their facebook page (note, they were at under 2 stars there), they chose instead to delete all reviews and disallow reviews (go check facebook to see the truth). They figured by sweeping the bad under the rug that the issues would be corrected. Well, don't be fooled by their whitewashing effort. The reality is that you could be in a similar boat - wearing a set of broken glasses and still waiting on a set of new spectacles that were supposed to be "in about an hour" now over two weeks later. Oh, but at least they got paid... read more

My glasses were busted over the thanksgiving holiday. I was in a jam and needed new ones asap. My insurance is out of network so I had to pay cash and await reimbursement for my purchase. The staff helped me navigate the issue and billed the insurance company for me. I was able to walk out with new glasses/lens in under an hour and it was affordable. Only 265 and I could see again. Highly recommend. read more

I Had an extremely poor experience posted on Yelp the owner of lenscrafter responded to me asking me to put the claim in at some website or whatever to help me out I did what he asked and never heard a word. This place is worse than I 1st imagined read more

I like Renee at Lenscrafters, she has for several years helped choose the right glasses for me. She has a keen eye for style and knows what looks good on a person. Dr. Tamara S. is an excellent eye doctor and is quite thorough. She is very good at putting a person's fears to rest. I have a combination of several eye problems, extreme nearsightedness is just one of them. Now I have a better understanding of what's going on, a thorough knowledge of my eyes' health, and better vision with new glasses. read more

Just a quick thanks to the excellent staff at LensCrafters in the Lansing Mall. I slept with my glasses on and the frame was slightly bent and the screw was no longer aligned with the hinge. The tech at LensCrafters fixed my issue without charging me and very quickly. I can bend my head forward and my glasses don't slide down my nose. It sounds like a slight inconvenience, but for someone that needs their glasses 24/7 it was hell on earth. Thanks again friends! read more

Amber was awesome. I went to just look but she was polite, helpful, super knowledgeable, and loved her job. I told her I was just looking but she gave me great service and was really honest. Those things combined resulted in me purchasing a really nice pair of Polo Ralph Lauren eyeglasses. She told me with holiday, it could be up to 10 days, but she was the hero when the came in 4 days. In the Lansing Mall, see Amber. She is going to school for this, and is more that a sales associate. Get great service, and a great helpful person with no obligation to purchase! Great experience. Highly recommend. read more

I went in for an eye exam. It had been almost 6yrs. They were training a new girl but did not tell me that so the exam was awkward. She smashed the machine into my eye. I was only getting new lenses, keeping my frames. When I got the text they were ready, I called to make sure as my husband had also gone in at the same time. They said both were ready and I could pick them up. I went in about 430pm. My lenses were in fact NOT cut and she told me it would be at least an hour and a half as their tech had gone to lunch. That I could come back, they would call me. Well I couldn't leave the mall since I can't see to drive without them. 2hrs later they finally call. I go back and he hands them to me in the tray. I put them on, they feel tight, so I take them off to look at them. I notice they have BROKEN my frames and glued them back together. The arm of the glasses is broken in half. When I question him about breaking my frames, he physically shrugged his shoulders. I insist that there was not a single problem when I left my glasses here 2hrs ago. I ask where the lady is who took my glasses, he doesn't know. He goes to ask the tech. Comes back and says, sometimes old frames break when they go through the machine. Basically it's my fault for not buying new frames. So I say, I just paid $400 for new lenses and you break my glasses and just too bad? He kept shrugging his shoulders at me. I was told they were ready, they were not. I had to wait 2 hrs and my glasses were BROKEN and he tried to pass it off like I wouldn't notice. I then had to leave and drive home with NO glasses after dark because I was made to wait. I contacted the regional manager Mark and he told me to come to the Okemos-Meridian Mall location and he would personally take care of the issue. I found out from Mark that there is NO machine and if they had to go through one it would've broken between the lenses, not on the arm. The Meridian Mall location has still had a few communication issues but Mark has handled it great and has gotten me on the road to new glasses that aren't broken. I'm sad I lost the frames I loved but I feel this is acceptable fixing. DO NOT go to the Lansing Mall location. read more

I heard alot of good things about this location and even read these reviews before going to visit this Lenscrafters. I went in planning on spending some money as I had my wife with me and we both needed to set up appointments and purchase eyeglasses. When we arrived at the place, it was completely deserted. There wasn't an employee anywhere to be seen. I waited probably 30 minutes...calling out for anyone to help me. I finally heard a girl laughing in the back and out comes Amber? with some other balding 20 yr old guy employee. They were obviously having a good old time instead of helping customers that day. Lenscrafters should have just closed up shop that evening instead of letting these two run the place. Atleast then they wouldn't have lost a customer. read more