The staff here is by far amazing and they give you the most respect possible on top of being friendly, courteous and aswell as professional. Words can't describe how well I connected with the associates I had to interact and the Dr. Was very mellow.. I was in complete comfort the entire time. 100% DORA, THERESA AND VICTOR WHOOP!! WHOOP!! read more

Came in for an eye exam. Thank you Nataly & Ashely for helping pick out some new sun glasses and fixing my old pair. Ya are the best!!! Will be coming back for contact. read more

LensCrafters - Got me some new ban bans - Optometrists Near Me - Montebello, California

If I could give 0 stars I would. The management at this store is unhelpful. I brought my glasses in that were purchased 3 months prior at a different LensCrafters which had a glaring (pun intended) defect. They took a look at my glasses and told me that the defect was my fault and sent me on my way. Ended up calling the original store and they agreed to replace. All this manager had to do was pick up a phone and call a sister store, but apparently, that was too much trouble. This store is a mess. I'd recommend to avoid (but I do recommend the Ontario Mills store). read more

Arrived to my appointment at 12pm to be told it's at 1pm when I had the appointment card in hand stating 12pm. Sat down for twenty five minutes wondering why is it taking so long to see the doctor until I asked someone at the counter. Wish they told me when I first checked in at least. I won't ever show up to an appointment an hour early for fun. Eh, this lens crafter has given me headaches beforehand. Time to stick to another location from now on even if it's a more of a drive from my house. Edit: Decided to step out to the restroom returned at 12:55pm to be told they took someone else in. Sigh I was gone for five minutes. It wasn't even 1pm yet when I returned. read more

I've been coming here for a few years. Brought my son in and got a pair of transitional glasses. It was ok, we were happy. His glasses needed an adjustment so we went to a eye glass place at Burbank mall. The lady there asked if we purchased there. She said the frames were ill fitting and wouldn't do it. We went to Santa Anita mall location and she said too the frames weren't fitted for his head correctly. So I order another frame and of course lenses. Lenses from old frames don't fit new frames. So have to order another pair of glasses. I messed up by not getting purchasing protection plan. Fast forward, he didn't really use new ones to much. He says it was making his eyes feel worse. I clean the lenses and one popped out. He was able to pop back in but popped out again later that day. I call LensCrafters at Montebello towne ctr to see about reordering and was told the lenses we received from Santa Anita was a cheap lens. I mentioned how his right eye was bothering him. I thought giving the prescription for glasses would all be the same. She mentions because of type of cheap lens used (from Sta Anita mall) could make that happen. Because of my insurance being good for once a year use, the new glasses would be like $400. I feel taken because both LensCrafters did us wrong. read more

I had scheduled myself for a contact lens exam. When exam was finished, I realized the clerks had told the optician I wanted an eyeglasses exam instead. STRIKE 1. I was then charged for both an eyeglasses exam and contact lenses exam. STRIKE 2. I had to come back another week for demo lenses to see if they were a right fit. After finally choosing a comfortable lens, I placed my order. I made sure to verbally confirm my address which the male clerk said was correct. My husband can attest to this fact. I waited 1 month for the contact lenses which never came. I called this Lenscrafters and was informed that the lenses were sent to the wrong address. STRIKE 3. My name was supposedly given to the manager for a return call. I have NEVER received a call back. It's 4/8/2023. It has been almost 2 months and these lenses are still stuck in the same destination. No attempt of rectifying this mistake has been made by this establishment. I've pretty much lost all hope of receiving any lenses. It has been the worst experience I've ever had regarding eyewear. Not to mention they also charged my husband for a service he declined when placing his order for eyeglasses. Bad business practice! 0/5 stars. read more

Yesterday I entered LensCrafters for the last time. Given my experience here, I will never be returning to any LensCrafters location ever again. I went in to see about getting new lenses. Given that I had purchased my glasses at another LensCrafters location, I figured making new lenses to fit my frames would not be an issue. Instead the sales person claimed that replacing the lenses would damage the frames. I asked the young lady what was so difficult about removing two screws. I don't remember exactly what her response was as I was so flabbergasted at her audacity to tell such a bold-faced lie to my face. She was clearly more interested in trying to make a commission from the potential sale of new frames. To the young sales lady who lied to me: I hope you grow a conscience and find a better job where you are not pressured into trying to deceive people. To the corporate schmucks of LensCrafters: Burn in hell. read more

My husband and I were so pleased with the customer service we received at this location. They resolved an issue that we had from a previous visit to another location, gave us a refund and a discount on a new pair of sunglasses for my husband along with the prescription. The process was seamless. I would defiantly recommend visiting this location for all your eye wear needs!! read more

Returned for follow, so disappointed. I went home from last appointment with sample contacts ( one pair only) Doctor said she had documented that she gave me a 3 pairs- I wish. I have trouble with vision... So frustrated and disappointed. Lesson learned to take a photo of samples. I only have one set! Not more than that... be careful if your vision is as important to you as it is for me, take a picture of what is given to you so that you don't have a delay in getting the right power for your eyes. read more

Been coming here since I was 13 years old, I am now 25, honestly I moved cities and this is the only place I trust to get my eyes tested and my frames. The whole staff is friendly and beyond wonderful. read more

They don't care if you have an appointment. I made one for 1:20pm, they called my name 30 minutes later to tell me it would be 45min to 2 hours until I saw a doctor. When I asked why, they said there were people in front me (walk ins) and that an appointment was just to "hold my place in line". So I left and went to another optometrist in the mall (the one next to Cinnabons upstairs) and I saw a doctor in 10 minutes. The staff and doctors at that other place were EXCELLENT. It's called VISION CENTER. Go there instead. read more

Good if you got the benjis.. I'm blind as flying rodent, so places like this LOVE me. They charge up the wazoo for hi-index, UV coated, etc. Might I recommend NOT getting the Transitions. Stupid design doesn't darken enough to be sunglasses, but stays dark enough to annoy you when you go indoors. I still have to squint outside.. All said and done, my glasses came out to a little over 500 bucks. This is with all the niceties that come with making my coke bottles as practical and comfortable on my visage. They do a nice job of fitting the glasses on your countenance, and the girl that helped me was nice to look at I didn't like the glasses available at Walmart, so I came here.. maybe next time I'll try to find cheaper frames elsewhere. See my glasses in my profile pic. If you even notice them. read more

I had a very good experience, I walked in my daughters glasses were loose I had asked for help or to buy a kit and Victor actually fixed my daughter 's glasses first he was so helpful read more

Great staff!! Everyone there was very nice and helpful. Big thanks to Victor for helping me and my carnal throw the whole process. Made getting new glasses fun and easy. Thanks G stay up read more

Excellent service, friendly staff, and caring doctor. They sell you exactly what you need and explain all discounts you are eligible for. I previously went to Pasadena but I am switching to this location. I lost my glasses and was able to get a new pair with an updated prescription same freaking day! They made me very happy :) read more

I love the fact that you're glasses are done in one hour, the one thing i didn't like is that i paid full price for my DGs im back after one hour and i have to pay separately for the eye exam $65 if i paid full price, acorting to them they are two different companies in there. Not a way of conducting buissness, my glasses were $ 356.57 + $65 read more

LensCrafters - DG - Optometrists Near Me - Montebello, California

This review is for Dora, I came in today to pick up my glasses and loved them however, I asked her if she can take a look at them and make sure they were aligned and fit my face right and she took her time to align them and fit them to my face. She was so professional, and helpful. read more

Dishonest salespeople. Girlfriend came in to just get her glasses looked at due to some scratches to see what can be done about them (she got the glasses there 3 years ago). They didnt help us with that and insisted she get a new eye exam AND a new frame. What? They said her lenses were in bad shape and were due to break really soon. Thats BS. I dont see how her $300 frame is on the verge of breaking after just a few years. Theres no damage to the frame, just some color fading just like my old pair which lasted over 10 years. Save your money and go to Costco instead. read more

I came here to get my prescription filled, after getting my eye exam at the Costco down the street. I was wary of this Lenscrafters because of the reviews. I called and the person over the phone was very friendly. I took this as a good sign. When I arrived I was kindly greeted and was given a box to put frames that I was interested in. They had a decent selection. This is my first time getting glasses so I'm not sure about what is expensive or what is a large selection. It wasn't difficult to find someone for assistance. They were informative when I asked about different types of lenses. After about 20 minutes of looking at frames I decided on one. The process was easy. I don't believe they make most of there money on sales. The sales person.. Alissa? I forgot her name, unfortunately. But, everyone there was nice. I felt comfortable. They told me they would be ready in an hour. I went to Starbucks, read a book for an hour and went back. AAA members get 30% off a complete set of glasses. Awesome. I see no reason not to go back until I find a less expensive alternative. read more

Angela was amazing she was very sweet and knowledgeable I'd recommend anyone to her and the Dr. he was very sweet seemed so concerned with my eyes and I appreciate it I was never pressured. read more

First time customer here and will be back! My 5 year old daughter had been having trouble with her vision lately and needed an exam. The ladies working the front desk were pleasant and very sweet to my daughter. I was a few min late for my appointment which they were still very accommodating. The woman who conducted my daughters exam was friendly and helped ease my daughter. Dr. Kim was very professional, kind, and knowledgeable. I was told my little ones glasses would take at least two weeks to be prepared, but they were ready in 4 days. Thank you ladies so much for making my daughters visit a great experience! read more

This place rocks! The team is here are so professional. Shame on you "Rukhsana"I was a customer purchasing glasses and saw how awful you treated the lady. You forgot to mention how aggressive you were towards this poor worker!!!! By the look of it, from where I was sitting, it looked like you were going to hit or attack her. No one should be treated that way, PERIOD! Anyways, I have gotten glasses from here twice, and they are always friendly and willing to help me with adjustments. Not to mention, they clean your glasses for free! :) read more

The service here is great and the staff are friendly and knowledgeable. However, I went in for an eye exam and I felt slightly tricked into getting the Optomap as part of my exam (where they take a picture of the back of your eyes). During the exam I happened to ask what I was exactly getting for my standard eye exam and I felt the woman was beating around the bushes with her answer, whatever it was. So I continued with my exam. When I was done with everything, paid, and looked at my receipt, sure enough I was charged for an Optomap which is supposed to be an OPTIONAL part of your exam (costing $39!). I realized that they did this to me the year prior as well. I feel that they should ask before doing the Optomap and not include it in our exam without our permission. Other than this, the staff are friendly and very accessible if you have questions. read more

My interaction with this business was just a phone call. "Do you offer glasses fitting services?" "What do you mean?" "I want to buy glasses online, but would like to get them fitted" (quickly) "We won't fit you if you don't buy the glasses here" "Okay, thanks" "Have a good day!" (slam on phone) read more

If you have kids off on summer vacation don't come here, they're annoyed by thier energy. Also, had another employee mention that she would rather wear contact lenses and readers than what I purchased. Who asked her? read more

I already knew that in order to be assisted by a sales rep you have to sign up, well I waited for over 30mins just so they can skip me and Intake the person who just walked in. I told the lead or manager on site and didn't give a flying F . Worse management so far and experience. read more

My glasses are perfect. Tiffany's blue & black... :) Friendly staff Nice selection read more

LensCrafters - If I have to be four eyes.... Than what better way then with Tiffany's glasses . Got contacts to last the entire year too! - Optometrists Near Me - Montebello, California

I LOOOVE my new glasses! The customer service here was far beyond my expectations. I wish i would remember the lady's name who helped me so i can give her the credit she deserves. Someone walked around organizing the frames and offered help, but i kinda just wanted to look around on my own for a bit. She then noticed me holding a few frames and offered me a tray to gather all of my options which I loved because i easily took them all in front of a mirror and tried them on. But then came the helpful little Asian lady with her Ipad and offered to help me eliminate some options. Yesss! Because i would've probably spent another hour re trying all the glasses on and gotten no where with my decision. She was so funny and friendly, so i had a fun time choosing frames. I was a little uncomfortable at first, but it was a great, fast, and efficient way of eliminating options. She took a picture of me with each frame and then put them all side by side. Awesome idea! I chose my favorite and paid a reasonable amount with my AAA discount :)... The AAA discount ended up being a better option than the "special" they had. You can't combine both. Bummer. :/ Bonus: i even got a little tour of their exam rooms. They were far more advanced and clean than JCPenney. read more

LensCrafters - My beautiful Michael Kors glasses. - Optometrists Near Me - Montebello, California

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This is specifically for the LensCrafters in the Montebello Mall (NOT the one inside Macy's at the same mall). We waited over 1 hour for my husband's eye exam. This was with an appointment and counting only from the appointment time. The appointment took all of 15 minutes. Then they have several hundreds of frames but most look exactly the same. Very few sunglasses to select from. After our frustration with this location I wandered into the location inside the Macy's. Totally different experience. Much, much more professional, faster and far less, but a much more diverse selection of frames. read more

Great service. Very friendly and patient. I decided to take advantage of my new vision insurance . At first they couldn't find which insurance company I had for the vision coverage. I was told at work to use my medical insurance card so I did but it turns out my vision is covered by a different company. Have no fear...Lenscrafters took the time to find the correct company and get me set up. Talk about patience. The glasses look and feel great. Thanks guys. read more

HORRIBLE! CUSTOMER SERICE SUCKS! I needed glasses so gave this store a try. I was greeted by a Sarah, who was very friendly at first. But her attitude changed when I went to return 2 pairs I bought. The store later transferred her to Whittier. read more

Worst experience ever! Store manager, Carrie, is so rude and unprofessional. I went in to exchange my glasses that were defective. She wouldn't let me explain the situation, instead she proceded to talk over me and practically yelled at me (all while chewing her gum). She insisted on blaming wear and tear. Don't waste your time or money coming here! read more

Thank you, Nancy Leong, for the excellent customer service. I needed high quality sun glasses and your recommendation and fit for me was above my expectations. Keep up the great work. I will recommend you and Lens Crafters to all my friends and contacts. read more

Had a great experience here. Not sure why they have all the bad reviews. From start to finish I was treated with great customer service. The doctor took her time and the techs did a great job with my new glasses. Logan is the man! Super patient guy.... read more

I came from 3 other LensCrafters before I came to this one, the other 2 had ran out of the frame I was looking for & other one didn't have the right machine to make my prescription lens (but it did have the frames), but it would take 2 weeks for them to have them ready. All other LensCrafters store said that this LensCrafters should have them. When I arrived there the associate came up to me asking if I need any help, told her the frames I was looking for and immediately said no these are all the frames we have, didn't even bother looking for them, we asked if she can check the system to see if they will have any in stoke but she didn't even bother she just told us how the system work. Note that even though the other store where sure they didn't even have it because they sold out of it, they still put effort into looking for it in other spots of the stores, LAZIEST EMPLOYEES EVER!!!! read more

Just came in to buy a new pair of glasses and right away I got helped. My glasses will be ready in an hour. Friendly staff and everything.

DO NOT COME HERE! Last year I replaced my glasses at this store due to the convenient location for me. The salesperson who sold me the glasses lied to me about the product. Basically, the store stole my money. It was suggested that I purchase a "protection" option to fix the glasses should a problem arise. This year I noticed my glasses needed some professional maintenance so I was going utilize the "protection" plan. Once I got there I was told I needed to pay $100 for the repair. The protection plan was complete bogus! The salesperson did not mention at all the real implications of this "protection" plan. I even called the store to ask for an explanation but the saleswoman was completely rude and careless. I will no longer make any purchases at this store or any other lenscrafters. I'll also be sharing my experience with friends and family before they do business with this store. read more

WORST!!!! customer service ever!!!! Nobody greets you when you walk in! No smile, no hello! The manager is very rude and loud! You're better off going to the eye exam place that is upstairs right next door to Cinnabon! read more

I don't use Len's Crafters but due to an urgent need for glasses after my primary glasses broke and to top it off, my back up glasses also broke. I checked to see if if they can have glasses ready for me within an hour, they were able to help me quickly and had my glasses promptly. I will come back here once I need another pair of glasses. read more

This review is for Dora only!, she was amazing, I had issues with my glasses, the first associate that took care of me when I went to pick them up, was kind of rude, was not able to answer my questions, even store was with no costumers inside she would not allowed me to go inside store stating government regulations that only 6 costumers allowed in store, this restriction should be posted at entrance, none was visible, so I went home, I tried them an and was not able to see/read anything, so I went back and a young male associate told me that they will order a new pair, I asked to speak to a manager, "none available at this time" he stated, then Dora stepped in and took over, she said this is minor issue, she said she would fixed, I asked to be let in, Dora mentioned the store policy, and I told her you got only one costumer inside, then she allowed me in the store, she fixed the issue of my glasses, she was great, the thing is why you have to complain to get good service, LenscCrafters inside Macys were amazing, great customer service from start to end, my family and I will miss them, my next pair of glasses I will get them in another store, not this one :( read more