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    LensCrafters

    3.0 (99 reviews)
    Open 10:00 am - 9:00 pm

    By appointment only

    Updated 3 months ago

    Services - LensCrafters

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    LensCrafters Photos

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    Recommended Reviews - LensCrafters

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    Reviews With Photos

    Dora C.

    Lack of service at LensCrafters. I had been to LensCrafters a few years ago and didn't have any issues. It was a no brainer to go back for my eye exam. It's located in the mall. There is plenty of parking but since it's the holiday season, parking can be challenging. I went on November 29th for my eye exam. It was off to good start. I paid for my exam and contact lense fitting and saw the optometrist. He was very helpful and friendly. They did not have trial contacts for my prescription and said they were going to order them. They told me that they would arrive in a few days. They would contact me when they arrived. No problem. I called a week later and they could not find my contacts and said they would order them and place a rush on them. Never received a call. I picked out some frames and was told that they would take 2 weeks because there was a delay. No problem. The sales associate quoted me one price but when I paid with my card, I noticed it was a higher price. I asked about it and she informed me that she had charged me for the 1yr protection. She never mentioned anything about the protection plan or gave me the option. I asked her to refund .e for the protection and she did. She also advised that I could pay for it when I picked up my glasses. I'm a little frustrated but mistakes happen. On December 8th, I received a text notifying me that my glasses are ready for pick up. Great! But I have not heard anything about my trial contacts. I went a couple of days later to pick up my glasses. I get my glasses and ask about my contacts. They know nothing about my contacts and said there was a delay. They never mentioned anything about a delay regarding the contacts. I told them the story and they were going to call me that day for an update. I have yet to receive a callback. I wore my glasses and noticed something wrong while I was driving home. The corner of the frame was damaged and there was some glue on the lense. I called and went back to show them. They replaced my frame with a floor sample. I was beyond frustrated at this point and left. I would liek them to replace my frames with a brand new one. Not the floor sample. I have not received an update regarding my contacts and will be calling them to get an update. My daughter needs an eye exam and to be honest, I will be taking her elsewhere. This was a frustrating experience. Stay tuned for updates. UPDATE: The Manager of the store reached out to me regarding my experience. She listened and apologized for the experience. She followed up with me and contacted me when my contacts arrived and my new frames were ordered. I went to my contact fitting and met with the optometrist who was very friendly. Thank you Lens Crafters for reaching out and for your help.

    More positive reviews
    Vittoria L.

    For the negative reviews.... a lot of these reviews are from several years ago. This place is AMAZING - it's so great that I've attached recent reviews that accurately portray how it really is. The staff is so nice and helpful. Dr. Kim is very knowledgeable, efficient, and compassionate. She is empathetic and kind. I learned so many things about my eyes that previous doctors have never told me before. I like their array of glasses and contacts. I always feel like I am in good hands here - it's totally worth the drive from the South Bay!

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    9 years ago

    Just came in to buy a new pair of glasses and right away I got helped. My glasses will be ready in an hour. Friendly staff and everything.

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    Page 2 of 3

    Ask the Community - LensCrafters

    Are used prescription eyeglass donations accepted?

    View All 2 Questions

    Review Highlights - LensCrafters

    :/ Bonus: i even got a little tour of their exam rooms.

    Mentioned in 2 reviews

    Read more highlights

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    EYE PEOPLE Optometry - The frames I chose.

    EYE PEOPLE Optometry

    4.4(226 reviews)
    0.1 mi
    $$

    I had to call right before coming in to figure out exactly where this is located, not sure if there…read moreis a suite number ? I wasnt able to locate on yelp or google but its located 2nd floor right next to Macy's . I came on a saturday for a 6:15 pm appointment on February 21st and booked with Dr.Catherine. I was seen by Dr. Steven Lee instead. The visit was great.. Absolutely didn't have to wait a long time. It's been awhile since I last checked out my eyes. Dr. Lee took his time assessing the concerns and issues I had. It was very easy to talk to Dr.Lee . He was patient, I did not feel rushed at all. Compare to all the visits I have had with other locations, all the doctors would rush and I would be done being seen by a doctor within 10 mins while the wait with appointments would take 30 minutes. I highly recommend coming here, time is money. The full appointment took 50 minutes with less than 1 minute wait to be pre-test screening and assessed by a doctor.

    I loved my experience with Dr. Catherine Luo. She was kind and very thorough. Took her time to…read moreanswer all my questions. A few days later I brought my 5 y/o daughter in for an exam and my daughter was anxious, scared and uncooperative. Dr. Luo and her staff were extremely patient with her and did everything they could to make her comfortable. I appreciate their empathy and compassion. Also, the front desk staff was super helpful and I've even followed up with questions via email and Carley has been super responsive and helpful. An all around excellent experience.

    Photos
    EYE PEOPLE Optometry
    EYE PEOPLE Optometry - Exam Room 1

    Exam Room 1

    EYE PEOPLE Optometry - Digital Eye Exams

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    Digital Eye Exams

    LensCrafters - optometrists - Updated June 2026

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