I saw Dr. Brown for an eye exam. He was so friendly and funny. Did a good job explaining everything to me. The whole staff was great from the doctor's office to the sales reps. Dr. Brown even walked out to talk to the sales rep to give them a heads up on some things I would need. I ordered 2 pairs of glasses which came within a week. The reps were great making sure I was happy with them. Since I had a great experience I decided to go back and order a pair of prescription sunglasses. read more

I went to LensCrafters in February and moved to Georgia and called and told them on my glasses I paid for the transition lenses and didn't receive them and they informed me next time I'm in Florida come by the store and we can fix it. I came in this weekend and told the lady working what took place and she informed me that I had 30 days to come back and since I didn't they couldn't help me. I told her I talked to a supervisor before and they told me since y'all made the mistake that yall would fix it and she got really rude with me and asked me to leave. won't ever recommend or go back to LensCrafters ever. absolutely ridiculous read more

I had an appointment today at 5pm for an eye exam and as I was checking in the lady told me it was going to be a $10 copay and then $39 for retinal photography aka optomap. I told them I declined but was told it was mandatory, yet they do not give the option for dilation which is covered under insurance. Insurance doesn't cover optomap unless you are diabetic as it is not medically necessary since dilation enables the doctor to view more than the 80% optomap enables. This is a very shady business practice... no SCAM, it's literally just a way for the doctor's office to make more money. read more

Got the annual reminder that it was time to get my eyes checked.. super easy to schedule and they were very prompt in getting my wife and I in. The staff were extremely friendly and super helpful. They walked us through all of the options so we got the most for our money. 5 out of five... I'd see them again.. (see what I did there?). read more

Terrible customer service!   The lady who did my initial evaluation was AWFUL!  She was very curt and the most rude person I have ever had the displeasure to encounter in my lifetime.  (YES, the worse!)  I think her name was Tanie or something like that.  Her penmanship was horrible, so I can not make out her name. I was going to let the attitude slide as I do like Dr. Brown.  (He gets 5 stars.)  :) After he completed the eye exam, he directed me to the counter where I had to deal with her again; she told me I owed money.  I explained to her that my insurance covers 100% of the visit and she said that she performed an exam that was not covered.  I told her I did not agree to an extra exam evaluation that was not included in my insurance, nor was I notified if this extra exam and the additional fee.  Of course she tried to get snippy with me (as she has not people skills).  The gentleman, correction; the other rude guy behind the counter also got an attitude with me and then muttered something and told me that I will not have to pay the extra charge. I requested that Dr. Brown come back up to the front and when he came, I expressed my dissatisfaction with the entire experience.  He was apologetic and tried to make things better but he cannot change people who were never educated in social skills. I have been going to this LensCrafters since I moved to Florida; forget convenience, this is the last time I will give them my business. If you do not care about customer service then by all means go here.  However, if you care about being respected and not stolen from, then I would suggest that you go to another center. Best of luck to you on what you decide to do. :) read more

The complete experience was great. From the male eye doctor who was very entertaining and made the eye appt quick and easy, to the retail rep Alex who assisted with insurance and ordering contacts and glasses. I ordered my glasses yesterday and I'm picking them up today. Very convenient considering other places I've went to take a week or two to get my glasses in. And my contacts will be delivered directly to my house! Thanks LensCrafters! read more

Not too entirely happy. I wasn't here for myself; my boyfriend, his sister and her son actually came with my friend and I who had a 12pm appointment. The people were nice, a little nosey about our young-looking group, BUT it took forever for my friend to be seen by the doctor (really, appointment at NOON but not seen until 45min later?) I give that it was a Saturday, but dang. She was only seen for 2 minutes and we had to wait a little too long. I'm just glad someone noticed we'd been waiting and gave us an update. read more

First I called 2 1/2 hours before my appointment was put through to probably one of the rudest people I've ever talk to she said that she set an appointment for 420 .When I came in she didn't deny that she talk to me .Then the doctor has a little scam going where she charges everybody $29 more than what the insurance would allow for for a special "" test that is not needed. The paper work even says you can decline it.all you need to do is get your eyes dilated. I would stay away from this LensCrafters because they have no control over the doctor or assistants because they are a different company. What a scam also they lied and told me it was because the doctor could miss a brain tumor and be held liable wow scare tactics 101 the blonde female doctor was the doctor that wouldn't do my exam read more

Woah! Seriously, a 5 star experience here! Who knew buying a pair of glasses could be so friendly and fun! I'd been putting off getting a new pair of glasses for a bit, having broke mine a while ago. Well, driving around with the wonky pair missing a leg is not going to cut it for an upcoming trips, so I procrastinated until a Sunday, which is basically the only day I have to get out and about for errands. Looking on Yelp, not too many optimists open on a Sunday, but found a Lens Crafters location fairly close, and was able to schedule an eye exam directly from my app. (Bonus points.) I arrived about 40 minutes early for my appointment, to fill out paperwork and go ahead and have a looksee for frames... I was greeted immediately and let them know I had the appointment and was going to shop around for a bit. They let the eye doctor know I was in and she thanked me for arriving early! (Bonus point number two.) After the paperwork, I immediately found a few frames I liked, which never happens. A sales gal took my selections and put them aside when it was time for the appointment. I saw Dr. Mack and she is incredibly friendly, bubbly and has a fantastic personality! Looking over my chart, she saw my employer was Yelp, and she told me how much her and other optometrists love the site and check their reviews frequently. (LOL, another bonus point.) The exam was quick and painless, and we even joked about the dreaded "Which is better, one or two" process. :) The assistant at the Dr.'s front desk was amazing and friendly as well. I went back to looking and choosing my selection of frames... and when I was torn between a few pairs, one of the sales gals sat me down and took pictures of me in the frames I was debating on, and showed me on a big screen what the options looked like. She even has the entire staff come over to give their input. HOW COOL! She also double checked my insurance, told me there was a special for 40% off a second pair, and gave me a in store deal on the lenses. I went ahead and got a killer pair of shades as well with the new information. :) From start to finish, everyone was incredibly helpful and friendly. They gave me so many compliments I told them I just needed to stop in here every day for a nice little confidence boost. I have quite a few places in line for reviews, but felt compelled to start with location. Seriously blown away with their outstanding service. A++ and 5 star all the way. If you need a pair of glasses or shades, I would highly recommend this location and Dr. Mack. read more

10 days now and refund has still not been processed for entire amount (remaining 238.35 floating in cyber space.) Constant excuses, broken promises and pompous arrogance from the customer service department. Promised return correspondence from Lori, regional manager and Erica, customer service manager from "escalation specialist Tyler/Taylor within 24-36 hours.....I am still waiting. On the day the refund was processed incorrectly had to call Roosevelt location to get corporate number or I could have "Googled it" as I was told by staff. Kayla's and Samuels attitude, when it was pointed out that THEY had made the mistake was snide and flippant. Not once was there an apology but additional excuses that their "auditing department" would have to research. Again...still waiting. read more

I came on a Sunday. It took upwards of an hour for them to see me, but the clerk who finally got to me did a fine job and I'm wearing anti-reflection Ray Bans for driving at night. They couldn't fix my actual request, which was to put Ray Ban lenses in Ray Ban frames that I had replaced after my other pair of Lenscrafters' glasses (purchased in Hawaii) crapped out and that franchise didn't honor my warranty. The onus is on the Pearl Ridge outlet, not Orange Park. I left a mostly satisfied customer. Still need to get my sunglasses done at some point. Lensecrafters corporate, I'm looking at you. read more

Saved my vacation! I left my rx bifocals in my car during vacation and warped the lenses. I walked in to this store and got right in for exam and one hour bifocals with great help on choosing the frames. Good pricing and nice facility ! read more