Other than a greet at the door from the cashier in front, the staff at this location are near…read moreuseless. I hate to say such harsh and critical words but for the place to be entirely empty, and they're literally being an unwillingness from an employee who saw that my best friend and I were interested in purchasing some products just tells me everything I need to know about this big five location. I can see why the brand is dying and even more why this location is most likely on its way out of here . Save yourself the time of swinging by and go elsewhere for your own purchases and products. 1/5.

Janelle and Gerardo were very helpful strong with customer service and direct when asked where are…read morethings are guarantee smile when checking out and big welcoming when I stepped into the store, I guarantee you strong business and a positive purchase. Looking forward to coming back and buying more things.

Amazing spot, family owned and top tier customer service. They sold me a set up and I be smashing…read moremy PB's on the crab snares. Great group of folks and very knowledgable.

Stopped by to grab some frozen sardines and anchovies and the lady helped me out she was really…read morenice compared to the comments says and after I purchased I looked around at there selection as it is huge and I'd go there again to shop

The Nike clearance outlet has been great the past month if you are looking for their 24/7 pants and…read moreshorts line. I got my first pair of these last year, loved them, and the fact I was able to get some pairs for $40 (more than 50% off regular) is a great deal. Something I learned is to ask the employees to see if they have extra sizes in the back. The shoe selection for the 9.5 wearers has been kinda weak though. While they have more shoes out on the racks, I feel like the hidden gem is harder to find. The shorts, hoodie and crew neck selection has been pretty solid lately as well. I lot of them are in the $19-30 range. My workout shirt wardrobe needed a refresh, I was able to find a bunch for $14-20. As someone who doesn't like paying full price online, this store continues to be a staple whenever I'm in the area. Selfishly I wish they had more golf polos lol

I periodically shop here for discounted Nike products. Their prices are cheap but it's even better…read morewhen you can time it when they additional sale on top of their normal clearance prices. If you are a Nike member on the Nike app you can also use your Nike benefits like birthday discount on top of the clearance prices that's a bonus.

Great rental experience! I recently rented 3 bouldering pads for a week, and the rates were a…read morefantastic value; much less expensive than other rental options I looked at. When we realized all 3 pads wouldn't fit in our car alongside our luggage, we went back in and the employee working was super helpful, easily swapping one out for a smaller size with zero hassle. Both picking up and dropping off the gear was completely seamless. Highly recommend their rental department; I'll definitely be renting and buying from them again!

I enjoy shopping here and became a 'Basementeer' member. Particularly, this location as I have fond…read morememories of ice skating here as a kid in the 80's! Almost brings me right back. I would encourage you to ride a bike (tons of bike parking) or take public transit. There is not a lot of parking for cars here, although you could park on the street. I also shop at REI, but much prefer Sports Basement. I even use their free 1lb propane tank refills (after initial purchase of a refillable tank) and I feel that that is a very smart thing to do give that the normal propane canisters are totally non-recyclable and considered hazardous waste, so you cannot and should not even throw them away. I found a hazardous waste disposal/recycle site where I got rid of mine, good riddance. The refillable ones they sell at Sports Basement is the way to go. Sports Basement has a good return policy and for the most part friendly people working there. I did run in to what seemed like an incompetent phone support person however. I had called the 800 number to cancel a preorder on a bike and she acted like she had no idea what I was talking about, and ended up telling me I would have to call the store I had set it for pick up at. It turns out, I was able to cancel the preorder via the 'AI' chatbot on the website. I'm really not sure why the phone rep. wasn't able to help with that.

This Big 5 store, located on Foothill Boulevard in Hayward, has parking in the back of the store…read moreavailable. The rear of the store is also where the entrance is. This place was clean and organized when I came here, but it wasn't very big. The employees were friendly and helpful, I couldn't find what I was looking for but they did offer to help. Maybe the smaller store means less inventory. But still, a good sporting goods store!!

They had exactly what I needed and it was on sale too. I appreciate their hours. And their…read moreemployees are awesome-they recognized my dog out of their store too!

Danny at the bike shop is a genuine dude and someone who I can trust with my bike! Highly recommend…read morethis bike shop and I think it is very underrated and slept on.

I'm updating my previous review because Abraham Baiza went above and beyond to make things right…read more During my first two stringing experiences, I unfortunately ran into quality issues, including one racquet that was missing a string. It was definitely frustrating, but Abraham took my concerns seriously from the beginning. He personally reached out, apologized, offered to restring my racquet free of charge, and even provided a gift card for the inconvenience. What impressed me the most was that he didn't just fix my racquet--he worked to improve the process. When I picked it up today, I noticed they now attach a label showing the string type, tension, date, and stringer. That tells me they're focused on preventing mistakes in the future, not just fixing one complaint. Every business can make mistakes, but not every manager takes ownership the way Abraham did. His professionalism, communication, and commitment to improving the customer experience earned my trust back. Thank you, Abraham, and the Sports Basement team. I'll definitely be back for future stringing and would recommend them to other tennis players.

Mo has always done a great job for my High School team and my travel-ball team. Always on time and…read moregreat value.

So many items here! I didn't realize this hidden gem even existed. I needed something super…read morespecific and when I called to ask if they had it, he took the time to look to see if they had the color I needed and told me all the available sizes AND the price! When I arrived, he walked me over to show me where to find what I needed and asked if I needed to see anything else or other options. If I need anything sports related, This'll definitely be my first stop!

I first noticed this Columbia Sportswear Store a couple of years ago. I was pretty stoked as it was…read morein my area and being an avid outdoors person, I've often owned/used Columbia gear. But then I go to find out that it is not a store open to the public. *Unstoked*. But rather this is a Company Employee Store. Meaning a company or place of employment has to sign up with them (not really sure what that entails), then with a code/invite, the employees of said company can now enter the store and shop to one's content. I go to find out that my work gets involved in this annually, so I finally get a chance to scope it out. You have to bring the invite (a flyer for us with a code) and some proof of employment (a work badge for me). It is kind of a run-around but there is a benefit to all this. There are 3 glaring benefits from my perspective. 1. Being invite only and not open to the general public, the place is not crowded and cluttered. Very clean racks and displays. 2. Lots of legit inventory, so not a mish-mash of odd sizes and discontinued styles like factory stores. Felt like a kid in a candy store. Quite organized too, easy to find designated sections. 3. There are perceived deals/values here. Now I will point out that the brands sold here ie Columbia, Prana, Sorel etc are premium brand names and are usually not cheap. I actually find a full priced item to be borderline insane/expensive. Any Columbia gear I own are either gifts or things I got on some sort of sale/discount. Here at this store everything inside is 40% off (taken at the register). And even some items with certain highlighted tags, may be discounted even further to say 50-60%. A much better deal considering the quality. And after I went through their register to complete my sale, I was given another pass (good for 3 other guest too) to shop within the next 30 days. And there was a coupon attached where $20 can be taken off if spending reaches $100 (pretty darn easy to do). So another 20% off. They know how to market cuz ya know I want to come back for that. All things I restrained myself from getting on this last trip...will just wait til the next out. Bet!

noticed Columbia Sportswear during a Texas Roadhouse visit, but had not noticed it was an employee…read morestore. I was in need of some clothing appropriate for an Alaskan Vacation so stopped in at Columbia. There are many ways to access the Store including being a member of AAA. My entrance was via a Guest Pass. Columbia, Sorel, Prana, and Mountain Hard Wear available at a discount 40%+ both via in store stock, and their online Catalog accessed via easy to navigate kiosks. i opted to shop the online catalogs that made shopping a joy given It provides access to thousands of products and a wide range of sizes. several clothing items were purchased with a reasonable delivery fee and date, plus a 40% discount on the clothing. The person vetting hopeful customers was very helpful, and service was provided by a staff person on the floor when assistance was needed to complete the payment step of my online cart. The quality of the clothing is excellent, the store inviting, parking easy, this is a value destination without the sku limitations of an outlet. I can not recommend the Columbia Sportwear Store enough if looking for quality / reasonably priced clothing / gear.