I'm updating my previous review because Abraham Baiza went above and beyond to make things right. During my first two stringing experiences, I unfortunately ran into quality issues, including one racquet that was missing a string. It was definitely frustrating, but Abraham took my concerns seriously from the beginning. He personally reached out, apologized, offered to restring my racquet free of charge, and even provided a gift card for the inconvenience. What impressed me the most was that he didn't just fix my racquet--he worked to improve the process. When I picked it up today, I noticed they now attach a label showing the string type, tension, date, and stringer. That tells me they're focused on preventing mistakes in the future, not just fixing one complaint. Every business can make mistakes, but not every manager takes ownership the way Abraham did. His professionalism, communication, and commitment to improving the customer experience earned my trust back. Thank you, Abraham, and the Sports Basement team. I'll definitely be back for future stringing and would recommend them to other tennis players. read more

Sports Basement - Outdoor Gear Near Me - San Ramon, California

Went to here a few times in the past when I still lived in San Ramon, California. This place is supposed to be like a Dick's Sporting Goods but with more variety of sports equipment and other related products. As well as better quality since it's like a private owned business and not a public one. The service overall was good at this place as the employees were helpful with guiding us to find stuff we were looking for. As well as helping my brother find a new bike for him to ride after his old one fell apart. When it comes to value that is where the problems set in as to why I am giving this place a 4/5. Lot of the stuff in this store is expensive and I do mean EXPENSIVE. It could be close to like 120 dollars for a pair of shoes which seems to be way more than most other retailers. And most of the other equipment could range up to 200-300 dollars as well which can make it frustrating to figure out what to spend your money on depending on the need. At least the store has plenty of equipment to choose from, as well as a range for you test stuff out and other useful features for equipment you want to rent. But I would only go here as a last resort if you can't go to a Dick's or find good pricing. read more

Me and my friends came in to get snowboarding gear. A sales associate named Jeremy helped us and he was so great. He was so kind and knowledgeable about everything there. He gave us great recommendations and made sure we all got the best deal possible for what we got. We got everything at such a great price point and could not be happier. Thank you Jeremy and the Sports Basement team. read more

Sports Basement - my friends new snowboard - Outdoor Gear Near Me - San Ramon, California

Just needed to give another shout out to the bike department. Brought my bike in over the weekend after I snapped the chain and bent my derailleur. They got me back up and running in 15-20 minutes. Service is always incredibly friendly, thorough, and timely. I'd recommend them for any of your biking needs. read more

Came by to pick up seasonal rental skis. Staff were helpful, patient, and helped ensure we had the perfect size and settings for our kids. Their rental area is easy to navigate and items are neatly placed where staff can locate your size to get you fitted. read more

Amazing store, great service, and Puma, Mario and team are awesome. I spend thousands of dollars here usually, but HOLY COW, they really need to fix the AC. I was about to spend $600 on a new wetsuit but I couldn't even attempt to try it on without sweating profusely. I tried it on, couldn't get it on, and got so hot I almost hyperventilated. So I gave up, left and purchased one elsewhere. It's a shame. Hope they can fix that AC! I'll be back when they do. read more

My favorite Sports Basement. I can always rely on the fantastic sales associates here to help me find gifts that are different, new or just right, especially for my workout fanatic husband that seems to have everything. After staring at a sea of workout tops, the associate named Puma recommended the perfect new top from ON. He had a wealth of knowledge of brands, price points and fit. Also he was so friendly and helpful. Another male associate in the equipment section was also incredibly helpful and kind to my predicament of what to get for a gift. He pointed me to a new Yeti shaker and individual packs of creation from a newer vendor to stuff it with. Always nice to walk into a store knowing the employees are always ready to help! read more

my experience at sports basement was really good. This guy named von was really nice to me. He helped me with my bicycle and told me what parts I needed! read more

Danny at the bike shop is a genuine dude and someone who I can trust with my bike! Highly recommend this bike shop and I think it is very underrated and slept on. read more

Went in looking for good Comfy sandals for everyday walking. Store staff member named "Matt"asked if there was anything he can help us with... And he was super helpful and knowledgeable which was a big plus for us. He was friendly and very accommodating. We were so impressed with his knowledge regarding shoes and sandals we left with three shoe boxes. We will return... read more

Excellent place to rent ski and snowboarding equipment, especially if you're a beginner or have growing kids. Our family was headed to South Lake Tahoe for a week on the slopes, and we needed to rent, not buy, equipment for our girls. Our older one was a "just past beginner stage" skier, and our younger one wanted to learn how to snowboard. My brother-in-law recommended Sports Basement, and what a great suggestion that turned out to be! From the moment we walked in, we saw how large the place was, with a massive selection of outdoor equipment and gear. They even have a ski bus ($99) which takes you to some of the popular resorts. The rental section is on one side, and staffed with very knowledgeable associates. They asked our girls a few questions, such as whether our younger daughter was goofy (left footed) or regular (right footed) so we could rent the right snowboard. And we rented brand-new ski boots for our older daughter as those were the best fit! The total cost was about $300 for eight days, and it was totally worth it, because the girls had a great time. Our older daughter has vastly improved her skiing (she didn't need poles by the end of our trip), and our younger one can snowboard now! I returned all the gear yesterday, and it took less than a minute. Thank you, Sports Basement, for helping our family learn how to snowboard and ski better! We will be back to ride your ski bus on our next trip. read more

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Great selection and top of the line employees. Everyone was very helpful, especially June! Highly recommend this store.

Well for Starters I appreciate Brian at checkout listening to my daughter breaking of pole in Palisades a few weekends back. Luckily she had her receipt and a pick of the poles. San Ramon has an excellent staff and Bryan went out of his was to make my 25 year old daughter feel supported. As a dad at 61 years young you really don't c that level of customer service anymore. So thank u read more

The bike repair team is super helpful ! Danny and his group provide quick and supportive service every time. read more

Absolutely amazing experience shopping for my snowboarding gear. Everyone was super kind, friendly and helpful. This is a follow-up to my previous review of sports basement. I previously had a bad experience over a pair of shoes earlier this year. The business reached out to me quickly and they immediately rectified and resolved the situation. I was so happy with the service and how they demonstrated that they do value their customers, that I decided to shop for my snowboard gear at the store. From the beginning, Jason over at the snow boots area got me into some Burton BOA boots along with Burton step on bindings. He got me a great deal on a snowboard. Then I went on to buy jackets, bibs gloves, helmets, and goggles here. I also bought gear for my niece who is starting skiing. Every single person I interacted with was super helpful and generous with their time and knowledge with snowboarding and skiing. For some reference and comparison, I did go to REI on two occasions. Mainly to compare helmets and goggles. They had a poor selection of jackets, bibs, and gloves. The prices were higher. And I couldn't find anybody to help me in REI. At the Dublin location. It's safe to say Sportsbasement is the best place to shop for sports oriented people. It's also safe to assume that my negative experience in the past was a one-off situation which is not the standard that this company operates in or how they strive to be as a company. I already went snowboarding 3 times. All the gear I bought performed at 10 out of 10, and I stayed super comfortable and dry all day long. Yes I did spend a bit because I purchased higher end equipment. But when you start a new sport like snowboarding at the age of 40+, Equipment does matter. I wish I wrote down the names of all the people who help me in picking out all this gear, mainly because I had a lot of questions since I am new to the sport so I was surprised with how helpful everyone was. read more

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Came here to buy my first road bike and was met with incredibly helpful, knowledgeable, and friendly staff! I learned so much and they had really great tips on choosing the right bike for me. You can also test out the bikes in the parking lot. You just have to leave your drivers license as hostage and fill out a short form to do so. I ended up getting a Felt VR 40, and with the discount (50% for members!) this came out to a little over $1000 including tax. Super happy with my experience here! read more

Don't know if I should post this here or for the Berkeley store because of Dominic helping me, so I'll post in both. I had previously stockpiled my old favorites and had finally run through them, so I went to the Snowfest in Berkeley today intending to buy some new pairs. With the array of new shoes, I was quickly overwhelmed with all the new lines so I enlisted the help of Dominic, on loan from the San Ramon store. He patiently walked me through the different lines, their respective pros and cons, and helped me choose some new pairs for my tempo and recovery runs! Shoutout to him for such a pleasant experience! This is why SB will continue to be my favorite sporting goods store! read more

I went in looking for a pair of running shoes and was helped by Ryan who not only educated me on all the different shoes but also helped me find a pair that I love. Getting help from some who acts normal and not like a salesman and who really wants to help you was a pleasant surprise. read more

Ryan in the shoe department was very kind and super helpful. He spent a long time with me selecting just the right shoe. Also, June at the register was very friendly and personable. I highly recommend shopping here! read more

He did not have what I needed But gave me 3-4 leads On a weekend or before they were open For businesses They deal with teams coaching staff And don't deal in retail items In this case. Darryl S. read more

I had no idea. It's a bad location, unseen on a small street. Wow! Color me impressed. It's HUGE! Not huge, MASSIVE! It has everything, and even rentals. I have to think you'll find whatever you are looking for. Now, the prices are mid to high, but they do have clearance items in each section of the store. What I like best? Boutique store customer service. Friendly, local. Again, wow. read more

I went into the store in San Ramon with my daughter on Tuesday April 29, 2025. I was in a situation that we had to switch the size of kids fins for my daughter because the "Easter Bunny" got the wrong size. Didn't know how I was going to pull it off. When I went to the cashier i mouthed to the young man behind the counter "please go with this" the young man's name is Conner. Conner was amazing. I explained that the Easter Bunny gave her the wrong size and he said he would text the Easter Bunny and let him know that we came in and got a different size. He grabbed a phone and acted like he was texting him and said that the Easter Bunny said that he was sorry and to exchange them. Conner was amazing. I was really impressed. It is very rare to have this kind of service from a younger gentleman in this kind of situation. That is an employee people are looking for. I just want to say thank you to Conner for doing this for me and having my daughter not have any questions of what happened. She is 11 and she believed everything that he said. Thank you Conner for everything you did. Well above and beyond customer service that I have seen in a long time. read more

I went to this Sports Basement to try and find an Exped MegaMat Duo sleeping pad to rent as a walk-in for I ended up needing it a day earlier than for what I originally reserved. Due to this adjustment, I would have to be a walk-in rental and if I could find one, Sports Basement could adjust my reservation. Walk-in rentals are a hit or miss depending on available stock. Also, the MegaMat Duo is a hot commodity which made it that much more hard to find. However, I was able to find one and this story ends well. Yay. I am leaving this review for even though I rented the sleeping pad from the Sports Basement in Berkeley, I wanted to recognize Kaleb and Joon in the Rentals department at the Sports Basement in San Ramon who were super helpful in my pursuit! Thank you again, Kaleb and Joon! read more

They were super nice and cost effective and they helped me fix my bike derailleur for cheap

Knowledgeable, helpful, and ample staffing of actual PEOPLE!!! Quality merchandise in adequate supply with a great variety of brands. I especially love the local and authentic feel - - which seems so much more real and down-home in comparison to a sterile place like Dick's. I have to travel a lot farther to go to sports basement, but it's worth it. read more

Came in to look for snow board boots and ski boots with my partner and I. Steve sat us down, measured us up, and talked us through all the options. We are both new to snow sports, so having someone to ask questions to and get valuable feedback was awesome. He was super patient with us and made it a great trip. In addition, the other man (I'm sorry I didn't catch your name) answered some very specific questions I had on laced vs non laced boots which helped me find the perfect one. If you ever need snow gear this is the place to go! read more

This place is good. Staff is very helpful and I typically don't get the sense of trying to be "upsold". I normally do my research before visiting the store, so I have a pretty good idea of whatever item (particularly high $) I am looking to buy. And normally, I can find what I am looking for at SB. The prices are very fair, even more-so when you become a Basementeer. One tip I have for you - become a Basementeer. If you find yourself regularly shopping for outdoors / sports gear, don't drag your feet like I did in joining the club. You'll save a grip. The sales staff appear to like what they do and prices are right. Snowboards, bikes, e-bikes, skis, swimming, Giants, 49ers, camping, baseball, football, shoes, stylie fits, hats, all under one giant ex-Orchard (I still do miss you) roof. Legit. read more

Service. Great product selection, and prices. Fantastic loyalty program too! You can even rent equipment.

We continue to love sports basement. Extra special experience today with Miles who was extremely patient with our kids as we rented gear. :)

Another good experience yesterday, this time with my other bike, which had gear switching issues. Great job bike department!

Livy was absolutely amazing. Personable ,friendly good sense of humor! We ended up buying 2 pairs of women's Altra and 1 pair of men's Altra tennis shoes. Thanks So Much read more

I had to exchange a Christmas buy. Exchanged with the help of a young lady by the name of Livy. She not only helped me but she was phenomenal at helping my extremely picky 13 year old granddaughter find a pair of running shoes. She's not the easiest teenager to buy for. Livy was amazing!!! She even ran around the store so my granddaughter wouldn't be running alone feeling awkward . ! This sales associate "Livy" went above and beyond!!! We walked out of the store and my granddaughter had an awesome pair of running shoes stating that she really liked Livy and she was extremely nice! Way to go!!! If every store had a "Livy" I'd probably doors shopping offline!!!!!! read more

I've been coming to the SR Sports Basement for years and I can't say enough good things about this location. They have an incredible staff especially Puma who has helped me find just about anything I need or order it on the spot if they don't have it. I have bought running shoes, fitness shoes, specialty socks, road bike, cycling trainer, cycling gear and a ton of triathlon training equipment and gear plus they have nutrition and electronics you need for any sport. Can't recommend this location enough. read more

I took my very old mountain bike in to be serviced. Seamus did a great job! It feels like I'm riding a brand new bike. The job took less time and cost far less than I expected! Christine rang up the bill. She was very nice and cheerful, yet remained professional throughout the entire transaction. GREAT STORE! I HIGHLY RECOMMEND THEM TO YOU!!! read more

Callum and I think Alex in the bike department saved the day for my son. We needed a last minute repair for my son to be able to use his bike for a mountain bike race. They made sure his bike was repaired in time and found a few other issues that needed to be addressed that we were not aware of. My son said his bike is running amazing and is excited to race today. Thank you for squeezing us into a tight schedule and making sure he could race on his own bike. read more

Came into purchase a pair of new pair of walking shoes. Trying on Merrell's brand a size above and below my normal size with self service. Ok.. The size10's were the correct fit. But I had to try 3 pairs of size 10 shoes out, one pair had the security sensor laced through the top lace hole making it impossible to lace the shoe up. Next pair was solidly a used pair of shoes. Third pair was a winner, a new pair I could laced up. I spoke to the sales person in the shoe department about the security tag issue, in the first pair. She showed no concern. Then, I pointed out the used pair with sole wear and sock lint. And her response was, " They have been used for one walk", WTF. I didn't expect to look through their stock for a new pair. If I want a used pair of shoes, I'll go to the REI garage sale. Buyer beware!! read more

Did not even remember there was a SB in San Ramon. Called and asked if they had a particular type of backpack in. Khi put me on hold for only a short time and told me he did and it would be up front waiting for me until the next day. I immediately drove there and he greeted me as I entered. He gave me the BP and sent me to the Back Country section to get fitted and the BP's features explained to me. He radioed to let the associate know I was enroute. There I met AAbid. He was personable and extremely knowledgeable. He took the time to fit me and explained features and what the ratings and numbers meant. He had personal knowledge of several types of packs and great advice. He was patience with me and gave me options. I went in with little knowledge and no confidence in selecting an appropriate BP for my needs to understanding BP's and The Duffel bag options so I was able to dial down what would work for me. Khi and AAbid your customer service and knowledge is outstanding. You represent Sports Basement well. Job well done. read more

Kaleb needs a promotion. That guy is super friendly, customer oriented, and knowledgeable on all things outdoors! Always a great experience here! read more

Shout out to the rentals team. I had rented a bunch of tents for a recreational event for the non-profit I work for. I had e-mailed Customer Service to see if I could do a late return since we weren't scheduled to come back from our adventure until later in the day. They were super accommodating and said it would be no issue. I also put it in the notes when I set up the rental. I picked up the tents early on a Friday to assure we'd have everything ready by the time we left. Someone in our group misplaced/or lost one of the tents. It happens when a group of people shuffle things around especially when kayaking. When we were setting up camp, one of the other tents had been missing stakes. I explained the situation when I returned and they were super accommodating again & even took half off the lost return since I didn't receive all of the equipment (missing stakes) I had requested. Talk about great customer service! Noah who handled my questions over chat on the website and Jesus and Shane in rentals were such rock stars. They also offer 10% to charities - I'm not sure how it works but I'm definitely going to look into it and will coming back to rent or buy from them in the future. read more

Recently had my bike tuned up here. Their price was better than any of the local bike shops and they were able to get it done quickly. Another local shop I called had a three week wait. While I'm no bike expert - just a casual rider - I thought they did a good job and were pleasant and friendly. read more

Sports Basement - Bike repair pricing - Outdoor Gear Near Me - San Ramon, California