Regina was very helpful and knowledgeable today at this store on St. Tryon. She showed great…read moreinterest in helping me with my car battery and tried to get me a discount. I really appreciate her help and excellent customer service.

Sure, they sell car supplies in the big box stores but I had no idea which was the right polish to…read moreuse to try and restore the shine to some of the plastic body trim panels on my jalopy. I needed some knowledgeable help and knowledgeable help is one thing that they're very short on in the super stores that sell clothing and electronics too. A short line and while I was waiting, the customer in front of me asked a question about where the cabin air filter goes. So instead of trying to explain it, the counter person puts on some gloves and they went out to go show him. I think that's awesome. When it came my time, the gal (yes, a gal behind the counter!) took me over to the aisle where the polishes are and showed me which ones were good and even told me which one she uses on her car. I'm sold! Yes, they have everything else you might need for your vehicle, from oil and filters to brake pads and suchlike. Lots of stuff! As the radio commercial says, "Get your auto parts... in Advance."

I was looking for a 2016 Tacoma Off Road with crew cab and manual transmission and started my…read moresearch on Toyota.com. I've corresponded with 5 dealerships that asked me stop by to start the process and they don't even have the truck or any intention of locating since I wasn't physically there. Toyota of Gastonia was different, Dan Matkin send me an email and asked me to text him what I was looking for. We spend about 20-30 minutes texting and he was able to locate a truck and came to an agreement on the trade-in and purchase price on the vehicle. Granted Dan give me an estimated trade-in on the assumption that I was truthful with the condition of the SUV, the price was more than fair. I called and spoke with Nick Thompson and left a deposit on Friday and was called on Monday to inform me the truck was ready for delivery on Tuesday. We stopped by and dealt with Kevin Brown because Dan wasn't available, but he had handed Kevin almost all the paperwork and there was no bait-and-switch tactical involved. I was initially a bit reluctant, but Kevin was a great guy also. I was initially sold on the 2.9% for 72 months, but the promotion ended a day before while they were transferring the truck from another dealership. I did confirm the promotion rate ended through other dealerships as well, so it wasn't their fault. The best they had was 3.9% for 72 months, but Nick Thompson was able to meet me in the middle due to my credit score and off we went to the finance manager at the sister dealership at Mazda in well under 30 minutes. We planned on transferring the plate from our existing SUV to the Tacoma, but didn't realize that that wasn't possible if my wife, who financed the SUV, wasn't on the loan also. So in the middle the singing we had to start over again to add my wife to the loan and registration for the Tacoma and spend an extra 30 minutes. Jay Kumar, Finance Manager, had another customer waiting but never appears to be frustrated and he educated us on the different service contracts but was never pushy. We left after 90 minutes after arrival to take delivery of the Tacoma. But it doesn't end there, a few days later we received a tin box with cookies which were actually pretty damn good. I also had to text Dan again to get an official odometer reading so we can cancel the existing service contract on the trade-in. He responded promptly and still provide excellent customer service, even after the deal had already been closed. Buying a car at Toyota of Gastonia was by far the easiest and fastest car purchase experience for me and I've purchased new on several brands such as Acura, BMW, Honda, Nissan, VW and now Toyota. As with anything in life, your miles may vary. It all depends on who you get on the other end of the line. Dan, Nick, Kevin and Jay are definitely assets to Toyota of Gastonia.

Absolutely the WORST car buying experience EVER.. Poorly trained staff did not deliver on what was…read moresaid.. Huge runaround of course AFTER the deal was done.. No manager has a working voicemail .. Mailboxes are always full.. Terrible customer service I have had to escalate my situation with Toyota Corp... Zero give a shit factor in resolving a very unhappy customer.. I do not recommend this dealership don't walk, RUN AWAY..

Every time I visit this location I leave impressed at the customer service that I receive. Would…read moredefinitely recommend to go here if you need auto parts

I recently came to this location. After the location near me didn't have what I needed and they…read morewere prepared and received me well. Easy process good reps.

Inspections, oil changes, general maintenance, four wheel drive repair. Had it all done there…read more Great people and Job Well Done! Del Slifer

Leo came & gave me a tow (and a ride) to my preferred mechanic. He arrived so fast! Leo was very…read morefriendly & worked quickly. I will use them again if I need a tow (hopefully not though!)

Great tires! Great people love my tires on front n rides like a smooth ride!it did take longer than…read morethought but it was busy after I got there n waited almost over hour but Ryder was nice n quality n value was great!!

I am a Michigander and now work in Charlotte. I called the store to make sure they had my tire and…read moreset an appt up. The folks were the nicest people ever! I showed up for my appt and had my car back within 10-15 minutes. GREAT CUSTOMER SERVICE and I always get the insurance on my tires! Wonderful program because you can't beat the value.

Trustworthy and efficient! Will and Brandon fixed my tire in just a few minutes for a great rate!read more

Trustworthy and friendly . Appreciated explanation of work needed. Recommend this for repair workread more

I think I annoyed this business a lot because I needed my van back but they were very patient and…read morewere upfront about all services and fees.

Tommy's is the best Clover/Lake Wylie has to offer for automotive services. Owned by a long time…read morelocal, he does it the right way. I went in with a check engine light. He and his staff evaluated and fixed the problem. 2 weeks later the light popped back on. I brought it back in and they took a look and noticed a loose wire that was probably caused when they were cleaning the throttle block. I picked up the car and he said it was no charge. That is the type of business that is being run there. I will say this. If you are in a hurry, let them know. Be up front with them. They work to get it right, the don't work for speed and while that may bother some, I consider quality vs quantity to be very refreshing.

Drove out 20 mins to this store because they had everything I needed in one store so I did online…read moreorder for pickup. My order was ready in exactly 30 mins from placing my order. Pickup process was a breeze and service was great, got greeted upon walking in and even cracked some jokes. Would recommend this location and will be back for future car parts and needs.

I walked in and looked at coolant, picked it up and set it back down after realizing I don't need…read moreit. she then followed me out of the store to my car and said "are you goung to put that back" as if she was accusing me of stealing.