Dr. Dechosa is wonderful, along with the staff here. They use a tablet to load you into their…read moresystem so you can link into self managing appts and prescriptions. It takes a bit of time if it's your first appointment, so be prepared with your basic medical history and prior physicians information, and this will cut down on your Checkin time. Like most PCP's, annual well health physicals should be booked in advance (35 days was the next available when I had called), but they have accommodated my family for sick visits promptly, within same or next day. Our PCP offered great referrals for specialists in areas we needed, and this location has walk in hours almost every day. I honestly don't know what these people are complaining about below, they sound like they have issues that deal with things that have zero to do with a PCP office, but instead with insurance companies, or were calling to grill a receptionist with questions that really should be asked in a consultation with a nurse or doctor. Receptionists make appts, handle billing, check patients in and out, submit paperwork and do requests of doctors. Anything beyond that you need to actually consult a doctor/nurse for, your pharmacist, or your insurance company.

Their billing is very aggressive. FREE annual wellness appointment usually results in an…read moreadditional charged visit. "Long Visit" charge is also being used so check your time. Recent changes in practice seems to put business/financial considerations first. We have been with Ballanger location a long time but as they change, we may have to change also.

I am finally attempting to integrate a CPAP into my life. It is a life change that requires…read morediscipline to reach a point that the body is responding well to the machine. Thus, being able to reach out and be taken care of by someone knowledgeable when you are anxious and don't have the answers is a HUGE life blessing!!! Kelsey was the person for me. She answered and listened patiently while I explained what my first 4 days adapting to the machine were like. Then she asked some enlightening questions and responded intelligently when asked. It was VERY obvious to me that she is HIGHLY knowledgeable about this subject matter. FCPA/Privia, if you decide to adopt direct CPAP services into your portfolio, you absolutely MUST make Kelsey your centerpiece. Knowledge shared is not as useful if there person sharing lacks social skills. Kelsey, has people skills in ABUNDANCE. She is warm, engaging, and takes time to explain her answers as opposed to the often short/curt responses one gets from a medical professional. I am blessed that Kelsey entered my life today and she will be my goto contact for questions concerning my life changes involving my CPAP. Again, FCPA/Privia, don't ever lose this person, she is a HUGE asset to your practice!!!

I send a form to be completed from the MVA by 01/31 on 01/08. I was assured by the staff that the…read moreform would be completed and sent by the office to the MVA. I just received a letter yesterday that my license will be suspended in less than two weeks, because they never received the form at MVA. The last two days I have called the office at 63 TJ drive and all they will say is the form is in review with the doctor. I am going to loose my license due the inefficiency at this office.

I go to the Hagerstown office. I have no issues with the Provider herself (Amy Evans-Kegley) but I…read morecan never ever ever get through to ANYONE when it's time for my refills. They don't respond when my pharmacy faxes them, they don't answer the phone when I call for a week straight at various times. They don't call back when you leave a number to call back. The entire reason I found this office in the first place was so I could get refills on my maintenance medication and that never happens without me having to call repeatedly for 2ish weeks and usually I am without my medications for over 2 weeks every single month. 0 stars, get some better staff. Answer your fucking phone. Refill prescriptions like a damn Dr.'s office is meant to.

Dr Menocal is a good Doctor but his phone staff is terrible. I would give him 5 stars but his phone…read morestaff get a 2 star rating. No matter if you call early or late, it goes to an answering machine. The voice prompt says you can go to website to make an appt but they do not tell you the web address. Or you can be on hold forever and nobody answers the phone. Another option is to leave a message, but I do not get a call back by the end of the day, or the next morning. I wind up having to drive to the office on Key Parkway to make an appt. Since he expanded it has gotten worse. I went to him when I moved to Frederick because he was the closest doctor near me. Now , I am thinking it is time to change doctors, to one that has people who answer the phones. I like Dr Menocal but not the way employees do not answer the phone!

Incompetent arrogant quack who also never wore a mask during Covid! She made multiple misdiagnoses…read moreand prescribed lots of outdated and unnecessary drugs. Staff are also clueless and rude if patient questions anything.

It has taken a really long time to find a good primary care physician in Frederick and I have to…read moresay doctor Usha is wonderful. She actually takes the time to learn about you, your health goals and your concerns. She doesn't rush through her appointments and she combines natural remedies with effective prescriptions and follows up with you. I visited her for my regular check up and to see if I could better manage my asthma and I have to say I am already so please with the outcomes. If you're looking for a great primary care physician I highly recommend her practice. Her nurses are excellent, and her bedside manner can't be beat :)

Great GP. She listens and supports wonderfully. Thank you Dr. C.read more

Dr Rohrer is very good. He gives you his honest opinion on what it is that you need. He does not…read morecharge you if he does not believe is going to work. He also tells you not to do the treatment if it is not needed. He takes the time to meet. He spends the necessary time to find the right solution to the problem, and make you feel very comfortable with what treatment is needed. I highly recommend Dr Rohrer. I am happy with my results. Thank you Dr. Grettell Delcid

Their offices have moved, so don't use the posted location. Phone number still works though, and…read morethe staff was more than accommodating when it came to directions and adjusting my appointment. My experience was both professional and courteous.

Kimberly Zarren is really nice, I'd recommend her as a doctor. Shu on the other hand is quite rude…read moreand very hard to understand what he's saying, definitely wouldn't recommend him.

I really like the new office! You're given a 'room card' as…read moresoon as you check in. So there is no sitting in the lobby as you do with other locations. So do you sit around hopelessly waiting in the examination room you ask? No, you're seen within minutes by the nurse (I'm sure there is a better term to use but I'm British) Who takes your vitals and takes your wait via the bench that you lay upon. Kudos for this as you don't have to see how fat you are. Tara (the Doctor) is very polite although she reminds me of a Victoria Wood mainstray actor. My wife thinks I'm insane and very wrong for mentioning this. Celia Imrie anyone? She is friendly and knowledgeable and actually cares about you. Not just about your current ailments but about you. Some doctors seems more about seeing the number of patients rather than helping them. Celia I mean Tara cares. The receptionist is cool too. We chatted but I didn't get your name. She friendly and efficient, Nothing to complain about, probably the best doctor visit I've had the USA.

These guys are an insurance fraud. I had my annual physical with them and they asked me one…read morequestion about another health issue that I have another doctor that monitors it. I told them that over and over again. So they converted the annual physical to another type of appointment so I would be charged. What a bunch of scammers.

I have been a patient of Frederick Primary Care Associates/ Dr Juliano for sometime. Frederick…read morePrimary Care front desk, nurses, and Drs always takes time to insure all my questions are answered, medical concerns addressed. They are very thorough during their examinations! I fully trust their advice on recommended specialists I need to see, medications I need to take or any type of medical procedure needed to address a health concern. When a trip to the ER is needed, Frederick Primary Care is always the first to call me to see how I am doing. They always seem to know more about whats going on with me then I do. I could not ask for a better health care provider! Thank you for the quality service you have provided me and my family over the years!

went to the office for my annual physical. They did not do any bloodwork, nor did they submit the…read morepaperwork from my referrals that they were supposed to. Additionally, the doctor asked if there was anything else I would like to talk about. I mentioned that was having some trouble sleeping. And we talked briefly.(No more than 2-3 Minutes about that subject) The office charged me for a second visit for that brief conversation. And would not remove the charges, even when I objected. I cannot stress enough that you should avoid this doctors office. They are very clearly not interested in inpatient care, and simply interested in a profit. There are too many other doctors in this area for you to waste your time and money with a location like this

I have been going to various FPCA offices for nearly a decade now, and I thoroughly regret…read moreswitching from the Ballenger Creek location (but I could never get an appointment) to this one in Urbana. My latest appointment left me feeling as though I have no choice but to find a new primary care physician. I had recently gotten lab work done by a hospital as part of a clinical study - when the results came back I was able to tell I had some form of infection. I made an appointment to see the doctor at FCPA in hopes they could confirm this and prescribe me some treatment. Upon reiterating this to the doctor, and physically showing him all the lab results his response was "oh did Doctor Google tell you all this?" I said no and that I am a critical care nurse so I can interpret most lab values, but that I came in order to confirm. He said "oh so you're doctor nurse then, huh?" I found this incredibly rude and degrading. Part of my exam involved taking a look in my pelvic region and completing a swab. Initially they said they wouldn't complete this for me because they don't do "women exams." I said that this is something men get too and what would they do if a man came in with the same results to which they responded that they would do the test. The doctor and nurse left the room and ultimately decided they would complete the swab with a female doctor. Totally fine by me and I was being pleasant about the whole thing, but simply just wanted to be seen and treated. I didn't feel like I was asking for a lot since I have seen a PCP for this issue in the past and it was fine. The doctor came in, admitted she hasn't done this in forever (again totally fine I get it), fumbled around for what felt like forever, and then threw the swabs on the counter without putting them in the vials. The nurse came back in and touched the vaginal swabs with bare hands and put them into the vials. Eventually, they ran their tests and did prescribe me medication which cleared the problem. I am thankful for that, but the entire experience made me feel like I was not valued as a patient. It was very clear that this team felt I was being annoying and unreasonable despite the fact that I was being incredibly understanding, pleasant, and simply asking to be treated for something that is a primary care level problem. As a fellow healthcare worker, I am truly appalled by the attitudes from both the nurse and doctor that took care of me on this day.