I've been coming here for about 4 years and I really like Dr Moro. The office is open on Saturday and that is great for me. Sometimes there is a wait but I have found it worth my while. The eye glass selection in the office is not great but they have books and can order what ever you are looking for. I have found the staff friendly and helpful. read more

This review is for Dr. Catherine Winter. When I walked into the office, the office was very small and there were three staff at the front desk. I made an appt and they promptly brought me in at 3pm. Dr. Winter is such a nice lady. She took care of me and seems very patient. The optician at the front helped me choose my frames. Now, I know that this office DOES have limited frames and there aren't a lot to choose from. I ended up choosing one, but still is not very satisfied with it. I just needed to see again. I also ordered contacts from here. My glasses + contacts + exams ended up being a total whopping of $240~. I thought it was very nice that they had a comparison chart with their pricing + VSP insurance plan pricing. They broke down each of the components from exams to minor details such as polycarbonate glasses, blah blah. I would recommend this place, but if you are picky about your frames then I would look elsewhere. read more

Dr. Moro, Winter and Trejo are knowledgeable and trustworthy. Unfortunately, never going to see them again after 5-6 years of going for my eye exams, frames and glasses. I think my patience diminished the older I got and I've had enough with their customer service at the Salinas, CA office in North Main St. Rude, with a capital A in attitude sums it up. What happened to being friendly to customers? Or much less showing a little bit of respect? Or taking time to make us feel you actually are there to help not just to get us out of your busy work lives as quickly as possible. Geez. I tried calling Monterey, CA office in Cass St. a few times just so I don't have to work deal with their customer service in Salinas but wow, do folks in Monterey office need some training. It's as if they were consumed with so much work they didn't bother checking their attitude when they entered the office. I'm sure my family and I are just a few of many customers but we will not be paying for lousy customer service again even if the Doctors are good. If you are answering the phones for this company and you read this review, I hope you think about taking the time to smile a little... If bad reviews isn't bad for business, the company you represent will continue to bring in future customers. Thank you and good luck! read more

I am very disappointed that Dr. Moro is no longer at this location. I have been going here since I was 15 am now 26 and on my own coverage. I was told my insurance was not accepted in the end result however was given the run around by one of the employees who answered the phone. Her name is Marybelle and she was a lazy snob! Being that I was so desperate to keep going to the location that provided me with excellent service for years, I quickly contacted VSP and enrolled. Once I was in contact once again with this Marybelle she was just as snobby as the day before and based my end judgment of finding another doctor. Dr. Les Moro was great and i'm sorry I will no longer continue my business at this location. I was very comfortable here and didn't want another doctor. Sad to say this place will no longer be getting my money. I will be personally be writing this doctor a letter about this Marybelle and her lazy provided customer service. read more

I have been going there for years and have purchased several pairs of glasses. They were expensive and the quality was ok. However, the last pair I purchased, when I picked them up I noticed they were dirty. I didn't think anything of it. After a month, the metal turned green. Then it hit me, I did not see the Kate Spade glasses on display anymore, I believe they sold me the display ones everyone tried on but charged me a couple hundred for new glasses, gross!!! At least they could had told me and cleaned the frames, adding new nose pieces. I will never go there again. read more

This place is the worse don't get me wrong Dr.Moro is a great guy but his assistants are horrible. When I got my contact's they switched up the lens so right was left, left was right. I thought some thing else was wrong so I called and the front desk lady argued with me saying I had to say something when they gave me the trial contacts. I go in and they check my eyes still same prescription so that's when we notice the stickers were on the wrong case. You think they would just apologize and done deal right? Nope they started arguing with each other accusing each other so unprofessional. I never got a sorry for the inconvenience. I will never give this place another chance. The worse thing is I want lasik and they're the only company that does the pre check for Sacramento here in Salinas. I'm not trusting them with that. read more

Just because I have to put a star otherwise...No stars!! Have have seen Dr Moro in the Monterey office and stopped going to him because of the very poor customer service and the very rude front desk personnel. Recently my husband wanted to try the office in Salinas but not to my surprise still was received with the rudeness at the front desk even though they are different people. No thank you. For the prices this office charges I would rather get great customer service with a cheaper bill! read more

My dad had complained to me about how rude the front desk is at this place. So today I went in because my sister needed glasses and I had to go in with her because my mom needed to sleep for her night job. First of all, the doctor is not my problem. They had a miscommunication about my sister not getting contact lenses. So the person at the front desk decides to ask my sister for my moms number (completely ignoring the fact that I'm there and doesn't even ask me any questions) and calls my mom to ask her if my sister is going to get contact lenses. She gave my mom so much attitude over the phone (all while I'm in front of her) because my mom can't speak English that well and then rolled her eyes at Dr. Moro in front of me. I was heated! Then when she showed my sister glasses she acted like she was wasting her time showing her glasses. So I had to tell off a b$*ch for disrespecting my mother and then for bad service. We waited for over an hour for service and even after they had us sign a paper to agree to pay $35 if we didn't call 24 hours in advance to cancel an appointment. First of all, if I'm going to pay that much for canceling, service shouldn't be over an hour of waiting. Second, they need to find better front desk people that actually know how to take care of clients. Third, just because immigrant people don't know English that well doesn't mean they should give attitude and disrespect them. Fourth, if they want easier people to deal with then they should only let patients in with top notch insurance so that they don't have to deal with immigrants. Do not take an immigrants insurance who already feel like they don't have a choice because of their insurance and then disrespect them. NEVER AGAIN WILL I COME BACK OR MY FAMILY! I will tell my family and anyone else not to go here. Crappy service and disrespectful! read more

Les M Moro, OD - Crappy lenses they give! - Optometrists Near Me - Salinas, California

This review is not for the doctor but for the front desk reception. As I can see from previous reviews, I am not the only one that has encountered rudeness from the front desk personnel. I was a new customer in search of an optometrist and called to make an appointment with dr Rubio. I spoke with Raquel, who from the start was extremely rude, short, and acted like I was wasting her time by gathering my information. Needless to say I quickly informed her there was no need to be rude and would be taking my business elsewhere. Another customer lost. read more

I've been coming here for the past 5 years and I like their service. I just found out that if you want a pair of glasses that they don't have but it is a brand they carry, they will order the glasses for you. The only downfall is not being able to try it but if you find it elsewhere and you like them, then it's great. The employee's there are also very friendly and helpful too. I recommend. read more

I've been seeing Dr. Winter for the past couple years and she's great, very friendly and makes sure find out what my needs are. The office staff is great and I never have to wait too long, orders always come in before expected. read more

I have been going to this place for the past 2 years, and they were ok in the beginning. But since my last visit this year, I have been really unhappy about this business. The quality of care has been disappointing. Dr. Moror was running behind on his appts. which was understandable. So I waited in the lobby for 30 min., then was brought back to a room. The waited for another 30 min. When he finally arrived, he didn't even apologize for the wait. Then when I checked out, the front office staff was so unorganized. I didn't get any information about my referral, then they wanted to charge me an extra $60 for re-exam because I was going to try out a new type of contacts. When I wanted to exchange my contacts a few weeks later, which were not opened or damaged. They wanted to charge me $5 a box for re-stocking fee. This is ridiculous. Also, my mom got her glasses repaired & when I went to pick them up for her. They said that my mom never brought them in. So my mom went by there herself, and Debbie the front office clerk asked my mom who she handed them to. And my mom said that she handed them to her (Debbie). She still was unable to find them, & told my mom she would call her. Well half an hour later, she called my mom because she found them. I have been dissatisfied with this place all together & will not be returning. read more

I have been visiting Dr Moro for about 20 + years. Over the years the Women that have worked there have been pleasant and knew my name. until recently Dr Moro seems to have handed the business over to a new Dr.Juan Trejo OD which has the personality of a fallen wet log. there is a new staff and less of a selection of frame and more designer glasses. it looks like sunglass hut. this past January I got new glasses and frames with that new material and scratch resisted crizal coating. well to start, i had to take them back twice for scratches. also the frame broke. I was told the frames were under warranty and they would be replaced, then to find out the manufacture discontinued the frame and there was nothing could be done. I paid well over 300.00 dollars for a pair of glasses that lasted about 9 months.I was told by the receptionist that I could get a new pair in January , when my insurance plan kicks in. Well I'm going to get a new pair in January, but Its NOT going to be With Them. Thank You Dr. Moro For all of the good service you provided over the Years. Good Bye read more

Dr. Winters was great, the appointment went quickly, she was very knowledgeable. However, the front office staff was not friendly or helpful. I've never been to an optometrist's office where there is no one to help you pick out the right frames. The assistant unlocked the cases and sat down. She didn't make suggestions, just sat. I would not return which is a shame because I liked the doctor. There is also not a great selection of frames. read more

Had been going to Dr Moro since he was at Sears. Chose to find a new eye doctor after my last pair of frames fell apart and so did my Mother's. Was also told when I made the last appointment there is a $50 cancellation fee if you don't show up. I said to the person on the phone, have I ever not shown up in the last 20 years? Give me a break. Went to a new eye doctor this year. read more

The envirement is very business like. Dr. Moro seemed to know what he is doing. They charge extra for contect lense perscription.

I had to get new glasses since I was long overdue, and also due for an appointment at the DMV. I shopped around, and got cold feet from reading the Lens Crafters reviews. There's a reason why they charge $59 for an eye exam at the big chains. So I decided to hunt around for an optometrist that had experience and fair prices. Les Moro was the perfect fit, as he's been practicing for about 30 plus years there. His location is inside the Ordway drugstore towards the back. My eye exam was quick, accurate, and efficient. Dr. Moro also takes the Blue Shield 20% discount, so that helped me to go see a real OD rather than the chain store OD. The exam was $108 with the discount. I decided to buy my glasses there, even though they were more than willing to let you walk out with the prescription. I settled on a pair of Autoflex frames with round lenses, anti-reflective coating, and it was $383 with the discount. The experience was very good, and I will be back again when it's time for more glasses. read more